Audika - Salisbury 3 Market Walk Reviews 

135
•
TrustScore 5 out of 5

4.8

3 Market Walk, SP1 1BT SALISBURY, Wiltshire, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A very friendly reception at the shop with a coffee if you want it. My usual audiologist was on leave so I saw a new face who was very friendly and professional. She did the tests for both ears an... See more

Rated 5 out of 5 stars

I had my usual routine appointment in Salsibury .On arrival I was greeted by the receptionist who offered tea or coffee. On time Bernard called my wife and I to the testing room where he tested my hea... See more

Rated 5 out of 5 stars

Very helpful staff who also gave some rather useful advice. I would recommend others to visit.

Rated 5 out of 5 stars

my usual member of staff which I normally see was away on sick leave. so I have to rearrange the time of the appointment which was no problem, with another member of your staff. Younger but very goo... See more



Contact info

  • 3 Market Walk, SP1 1BT, SALISBURY, Wiltshire, United Kingdom

  • 01722 430710

4.8

Excellent

TrustScore 5 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(135)

6,004 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Very knowledgeable staff, nothing is too much trouble. They take the time and effort to explain everything involved in your treatment. Very professional, patient and courteous.
Highly recommend.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

A full service

When people complain about the price of hearing aids, I don't think they realise that Hidden Hearing have you back every year to check your hearing, adjust your hearing aids, change batteries and ear fittings etc. It's a proper after-care regime - and you can go back many more times if you need help - which makes the initial outlay more understandable.

January 30, 2026
Rated 3 out of 5 stars

Routine hearing test

I get significant benefit from always wearing hearing aids and particularly with Bluetooth connection to the TV. Regular hearing tests are a feature; this was routine and my first since upgrading to improved technology. Whilst I have no issue with the new aids and the support they give me, my wife had commented that there was no discernible difference in my hearing, and save for reliability (they work) I agree; they didn’t meet my expectations. This honest feedback didn't land well.

January 28, 2026
Audika - Salisbury 3 Market Walk logo

Reply from Audika - Salisbury 3 Market Walk

Good morning,
Thank you for taking the time to share your experience with us.
We are pleased to hear that your hearing aids continue to support you reliably.
However, we are sorry to learn that your upgraded technology hasn't provided the level of improvement you were hoping for.
It is also concerning to hear that you didn't feel your honest feedback landed well.
We would like to assure you that your perspective matters to us, and we will pass your comments on to the appropriate team to ensure our communication remains open and supportive.
If you would like to discuss further, our customer services team would be happy to help and can be contacted on 0800 7408 796 or by email on contact@hiddenhearing.co.uk
Kind Regards
Customer Services
Hidden Hearing Ltd

Rated 5 out of 5 stars

Professional, caring and polite staff…

Very polite and helpful staff who explained everything and put me at ease. After the treatment a conversation ensued about regular checkups and it was emphasised that in the future if work was not required on my ears there would not be a charge, very reassuring. The whole experience was one of professionalism and total care of the patient.

January 8, 2026
Rated 5 out of 5 stars

Truly Life Changing…

I have had such fantastic service from Hidden hearing in Salisbury!! Bernard and his team are the absolute professionals!!
I suffer with Ménière’s disease and have had significant and unpredictable hearing loss for several years.
Having visited two years ago and Bernard not being able to help me due to my condition, things became so bad I thought I must try again…. Bernard welcomed me back and said let’s try again…. Within an hour I had hearing aids fitted and was on my way to a better life!! I can hear birds again, I can host meetings confidently and so much more!!
At NO point was a sale pushed on me, everything is tailored to you as the customer… I cannot recommend highly enough.. This has truly changed my life. Thank you Bernard and all at Hidden Hearing in Salisbury!!!

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt professional approach from…

Prompt professional approach from enquiry through booking appointment to treatment. At 80 my first experience of the need to have wax removed from my ear. All well explained and the procedure followed by a hearing test which confirmed that in spite of my advanced age I still have good levels of hearing. Most reassuring.

September 27, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look