Audika - Southampton 20 London Road Reviews 

100
•
TrustScore 5 out of 5

4.8

20 London Road, SOUTHAMPTON, SO15 2AF HAMPSHIRE, Hampshire, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

The young lady / Lauren was a lovely lady who went through every thing with great professionalism. She explained everything step by step and didn't rush me. She was very polite and made me feel rela... See more

Rated 5 out of 5 stars

The After Service is second to none. Ben at Southampton was amazing. He visits me, at home regularly to check that everything is working the way I want them to and adds new programmes to enhance m... See more

Rated 4 out of 5 stars

A relax visit to the branch in Romsey - Hampshire, when important issues were talked and explained clearly. However, I had to make the decision to sacrifice the preferred model, because the high p... See more

Rated 5 out of 5 stars

Very professional. Information given was clear and easy to understand. All questions answered. No pressure to purchase. Only thing I would say is when the receptionist is talking to you to move away... See more



Contact info

  • 20 London Road, SOUTHAMPTON, SO15 2AF, HAMPSHIRE, Hampshire, United Kingdom

  • 02380 011768

4.8

Excellent

TrustScore 5 out of 5

100 reviews

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4.8

All reviews

(100)

6,038 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Was told over the phone that they could…

Was told over the phone that they could probably help with my hearing. Came in for assessment and point blank told nothing can be done and shouldn't have been told this over phone. So a complete waste of my time

April 18, 2023
Audika - Southampton 20 London Road logo

Reply from Audika - Southampton 20 London Road

Hello,

Thank you for taking the time to leave your review and we're sorry to see the reason for the 2 stars. We have passed your details onto our Customer Services Team to make contact you so that they can investigate this and to gain a further understanding about what has happened.

Kind Regards

Hidden Hearing
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Highly recommended

I visited Hidden Hearing to have wax removed from my left ear which had been giving me a problem for some considerable time. My examination and wax removal were carried out in a thoroughly professional manner with everything explained to me in detail. I have subsequently booked a further appointment for 12 months time and would have absolutely no hesitation in recommending this company to others.

January 17, 2023
Unprompted review
Rated 3 out of 5 stars

I recently purchased my third pair of…

I recently purchased my third pair of hearing aids from you which, I was told are the latest ones available.

I realise there can be teething problems but, I am still after two appointment’s finding they are not as clear as my last aid’s.
I have lost the ability to hear distant noise and also have to really concentrate when in conversation with people.
I don’t like to be a nuisance and have tried to give myself time to adjust to them but it’s not getting better.

October 3, 2022
Audika - Southampton 20 London Road logo

Reply from Audika - Southampton 20 London Road

Good Morning,

Thank you for leaving your review and we are sorry to see that you are not getting the most from your current hearing aids. We want to ensure that we help you get as much benefit from these hearing aids as possible and will continue working with you to ensure that this can be achieved. We have asked your local hearing centre to contact you to arrange a further appointment so that any issues can be discussed with the intention of resolving this for you.

If there is anything else we can do to help please feel free to contact our Customer Services Team on 0800 7408 796 or by emailing contact@hiddenhearing.co.uk

Kind Regards

Hidden Hearing Customer Services
01622 775191 / 0800 740 8796
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

It was an excellent experience

It was an excellent experience , great treatment and customer service .thanks alot for your nice ear check you have to me.
Great thanks and kind regards to all 0f you.
Amer Ajaj

August 28, 2022
Rated 5 out of 5 stars

Quick and efficient examination.

Quick and efficient examination and adjustment to my hearing aids. Easy parking outside the surgery in Romsey. Future appointments to be determined for London Road, Southampton, although the Romsey centre is a new location, I believe.

August 18, 2022
Rated 1 out of 5 stars

Very cross

I’ve had hearing aids since last year, not too impressed. Lost one in March, claimed on my insurance, replaced in May. The new one had a fault, the assistant couldn’t connect it to my phone, at the same time I asked if my other hearing aid could be altered slightly as it was still uncomfortable, but I paid for my new one there and then, haven’t heard a word now in 3 months, hidden hearing will not return my numerous calls to them, and the beach appears to be closed with a note on the door, what is going on?

August 9, 2022
Unprompted review
Audika - Southampton 20 London Road logo

Reply from Audika - Southampton 20 London Road

Good Afternoon,

Thank you for your review and we are very sorry to hear that you have not been able to get get in contact with your local Hidden Hearing branch regarding the issues you are experiencing.

We would really like to help you with this and get you the contact that you require. Please would you be able to contact our Customer Services Team on 01622 775191 or by emailing contact@hiddenhearing.co.uk so that we can get some more information from you in order to get you the help you need?

Kind Regards

Hidden Hearing - Customer Services
01622 775191 / 0800 740 8796
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Ear Wax Removal

Friendly, efficient and professional service from James. Was very informative and helped greatly with my ear wax removal!

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

Appointment for Wax Removal

I had an appointment for ear wax removal (24 yrs old). James' customer service was great and you can tell he really cares about getting the job done right. Would definitely recommend!

July 5, 2022
Unprompted review
Rated 5 out of 5 stars

Ear wax removal

Very informative professional service, micro suction was the answer to my deep ear wax problem after trying various ear drops from my doctors for the last 4 months with no results.

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish! James was friendly, informative and professional throughout. So glad I didn't rely in the NHS. Easy peasy lemon squeeze coming here! 😋 Thanks again James. Gail 🌹 🌹 🌹

May 31, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service from start to finish.

Excellent Service from start to finish.
I purchased the Oticon Hearing Aids and although rather on the pricy side i can not fault them and all the back up and additional components are free so as they say in this world you get what you pay for.

May 27, 2022

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