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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel at ease. Many highlight the excellent service, noting that staff are knowledgeable, informative, and take the time to explain procedures thoroughly. People are very happy with the quality of the products and treatments, often reporting amazing results that boost their confidence. However, some people were dissatisfied with the professionalism of the staff, citing instances where personal information was discussed in front of other clients in the waiting room, which made them feel uncomfortable.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently highlight the... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional, friendly,... See more

Product

Customers had positive experiences with the products and treatments. Many reviewers were delighted with the... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the effectiveness of treatments, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had 3D Cog threads and am so happy with the results. At almost 61 years old, and with a very aging neck, Chris had his work cut out but what a fantastic job he did. I was nervous, but he talked me t... See more

Company replied

Rated 5 out of 5 stars

Ive been having IPRF treatment for hair loss and thinning, after having only 1 treatment, I coukd see it was working. The team in the salon are so friendly and give such good and knowledgeable advice.... See more

Rated 5 out of 5 stars

Had a fantastic experience as a training model with AukClinic for a light summer glow peel. First time having a peel and being a model. Highly recommend. A huge thank you to Graham and colleagues. All... See more

Rated 5 out of 5 stars

I had a very good experience at AUK. Chris made me feel at ease, he showed patience at all times and explained thoroughly every procedure. He is very knowledgeable and that made me feel comfortable... See more

Company replied


Company details

  1. Beauty Salon
  2. Health and Beauty Shop
  3. Health Spa

Written by the company

AESTHETIC PROCEDURE SPECIALISTS GRANTHAM Dedicated to the pursuit of cutting edge cosmetic anti-ageing treatments, Detox, Fat loss, weight loss and all round well-being treatments aUK Clinic Grantham is packed with beneficial treatments delivered by a professional, friendly and heart warming team. Making your stay one you will want to revisit time and time again…


Contact info

4.9

Excellent

TrustScore 5 out of 5

397 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Immaculate service, process and results!!

Wonderful e experience, my first time coming to this clinic, recommend by a couple of friends since I moved back to the country after being away for some years! The professionalism, kindness with a smiles and through the process was outstanding, everyone is so lovely, respectful and it does not compromise any customer services. Undoubtedly, this is the place to go and strongly and infinitely recommend, I look forwards to my next visit already! Thank you to all the amazing team, keep up the great work!

September 22, 2025
Unprompted review
aUK logo

Reply from aUK

Thank you for such a thoughtful review. It’s wonderful to know you felt so welcomed and cared for—we can’t wait to see you at your next visit.

Rated 5 out of 5 stars

Absolutely highly recommend

I had an appointment today and from start to finish was great. I didn’t feel at all uncomfortable staff were friendly. Michelle was brilliant can’t recommend her enough. She gives more than you would expect with her service and is an asset to the company. Thank you.

September 20, 2025
Unprompted review
aUK logo

Reply from aUK

We really appreciate your recommendation. It’s wonderful to hear Michelle and the team made you feel so comfortable throughout your visit.

Rated 3 out of 5 stars

The treatment was carried out…professionally

The treatment was carried out professionally and I was happy with the results. However while waiting in the waiting room a client came in and the member of staff asked what they were there for and when they didn’t answer, In front of a full waiting room the member of staff said with a smirk ooh i know what you’re having done. I found this very unprofessional. While I have booked in for another treatment client privacy is very important and I wanted to make this point clear.

September 8, 2025
Unprompted review
aUK logo

Reply from aUK

Thank you for sharing your feedback. We’re so pleased you were happy with your treatment. From what we understand, the comment from our reception team may have been intended as a friendly, familiar greeting, not to share private information. We completely understand the importance of privacy and will continue to ensure every client feels comfortable and respected.

Rated 5 out of 5 stars

I had 3D Cog threads and am so happy with the results.…

I had 3D Cog threads and am so happy with the results. At almost 61 years old, and with a very aging neck, Chris had his work cut out but what a fantastic job he did. I was nervous, but he talked me through every single stage during the whole process so I had no unexpected surprises and felt safe and relaxed. I'm only 1 week post treatment but I already feel almost completely recovered with minimal bruising and swelling. I will definitely go through it again when the time comes.

September 11, 2025
Unprompted review
aUK logo

Reply from aUK

Thank you so much for sharing your experience. We’re thrilled to hear you’re so happy with your results and felt safe and supported throughout your treatment. Chris will be delighted to hear your kind words, and we look forward to welcoming you back for your next session!

Rated 5 out of 5 stars

First time being a training model and…

First time being a training model and I’m already booked to go back in a couple of weeks. David that was on reception made everyone feel so welcome and at ease. The trainers were on hand to help the trainees when needed and everything was spotless and very professional.

September 11, 2025
Unprompted review
aUK logo

Reply from aUK

Thank you for sharing your experience! We’re so pleased your first time as a training model was such a positive one, and that David and our trainers made you feel so welcome. We look forward to seeing you at your next session!

Rated 5 out of 5 stars

I had my first ever treatment today.

I had my first ever treatment today, and the procedure was excellent along with the service, I would totally recommend aU for treatment, they are very informative and kind. Thank you.

September 3, 2025
Unprompted review
aUK logo

Reply from aUK

Thank you so much for your kind words! We’re thrilled your first experience with us was so positive. It means a lot that you felt informed, supported, and confident in your treatment. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Treat yourself to the best …

I was impressed by the warm and welcoming atmosphere. The space was clean, beautifully designed, and instantly put me at ease. The therapists are not only highly skilled but also take the time to understand exactly what is needed.
The treatment itself was exceptional — relaxing, precise, and left me feeling refreshed and glowing. Every detail, from the quality of the products to the personalised care, was thoughtfully executed.

Highly recommended for anyone looking to treat themselves to the best!

August 18, 2025
Unprompted review
aUK logo

Reply from aUK

Thank you so much for your wonderful review! We’re delighted you felt welcomed and at ease, and that your treatment left you feeling refreshed and glowing. Your kind words about our team and clinic mean a lot — we look forward to treating you again soon!

Rated 5 out of 5 stars

Professional and comforting

Michelle made me feel so comfortable for what could be an embarrassing/uncomfortable procedure. She talked me through everything beforehand and continued to do so during too.

August 26, 2025
Unprompted review
aUK logo

Reply from aUK

Thank you for your kind words! We’re so glad Michelle made you feel comfortable and well-informed throughout your treatment. Your feedback means a lot, and we look forward to welcoming you back.

Rated 5 out of 5 stars

Botox and lips top up today…

Just had my Botox and lips top up today with Chris, the results are amazing you walk out with your confidence sky high!! I’ve never had Botox achieve great results for me in the past however going to Chris has changed that :) the Botox worked on the second day and had froze all my more difficult areas that don’t usually take - it was like magic!!! Staff are lovely, Chris has time, patience makes you feel super reassured he’s funny too which definitely put me at ease :) I have also been a model for lips with aUk in the past and the results then was brilliant too! Would highly highly recommend aUk to everyone. Thank you so much! :) Jade.

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

35 minutes late and no apology.

Booked appointments for myself and my wife 10:30 and 11am respectively.

35 minutes of sat waiting, we get called in for a joint consultation, something neither of us wanted, I left so my wife could have some privacy. The thirty minute consult to discuss and understand different services resulted in a 5 minute consult.

Literally spent more time waiting than actually seeing anyone.

July 22, 2025
Unprompted review
aUK logo

Reply from aUK

Hi Ben,

Thank you for sharing your experience — we’re genuinely sorry to hear about the delay and how the consultation was handled. This clearly wasn’t the experience you expected or deserved, and we completely understand your disappointment.

We’ve tried to get in touch to discuss this with you but haven’t been able to reach you. We’d be more than happy to talk at a time that suits you, to understand more and see how we can support you moving forward.

Kind regards,
The aUK Clinic Team

Rated 5 out of 5 stars

JUST OUTSTANDING AND EXCEPTIONAL …

After years of trying treatments elsewhere nothing has come close to the experience and results I’ve had with auk .
From the moment you walk in , friendly ,welcoming , positive ambiance and you’re treated with genuine care and profesionalism .

Cyla and David ,assisting ,friendly ,informative and professional go above and beyond , amazing and wonderful people .

All staff are truly amazing, polite attentive , couteous and you are treated with the upmost respect by all .

Laura ,Michelle ,Sarah totally admirable and outstanding in all they do , all staff go above and beyond totally exceptional .
Treatments from students are skilled , informative ,relaxing and again astounding .

Auks ambience is second to none comes highly recommended, for its professionalism, care , and personalised approach . Auks ambience is second to none with exquisite environment .
Thorough consultations , honest advice , and consistent results making it simply the best aesthetics ever visited
Total excellence once experienced you won’t want to go else where truly unmatched !
Chris auk truly phenominal

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Had a fantastic experience as a…

Had a fantastic experience as a training model with AukClinic for a light summer glow peel. First time having a peel and being a model. Highly recommend. A huge thank you to Graham and colleagues. All incredibly professional. My skin already looks and feels amazing. Whatever nerves/concerns I had, quickly disappeared. I will definitely be back. 🙏 Emma x

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

I had the Skin Storm medical grade treatment done by Michelle today. Unfortunately, the machine wasn’t working, but Michelle still made it possible for me to receive the treatment. She was able to perform all the necessary steps manually and even gave me a discount afterward. The service was excellent, Michelle is very friendly and informative throughout each part of the process. I can’t wait to have more treatments done by her. My face looks and feels amazing!

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding professionalism and Heartfelt care

I cannot thank Chris and his lovely assistant enough for their outstanding professionalism, warmth, and genuine care during my visit today. Chris truly took his time with me, explaining my treatment thoroughly and even discussing further options that could help with my MS. He was incredibly gentle and highly skilled while administering my vitamin D injection, making the entire experience comfortable and putting me completely at ease. The compassion and care shown by Chris and his assistant truly hit home, reminding me that there are still some truly good souls left in the world. Thank you both so much!

June 20, 2025
Unprompted review

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