The solitaire necklace is beautiful and can be worn dressed up or as a casual piece. This was an exchange and rather than return it the company said they would up the credit amount for an exchange ver... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I brought 2 rings, a care kit and a necklace. The Necklace made me upset because after a month I received the information they were not able to fulfill my order, however, I asked them to replace for a... See more
Company replied
Heard all of my concerns and took care of me in the right, customer-focused way. Looking forward to doing business with you all again soon! Huge shout out to Jessah for her kindness and efficiency in... See more
Company replied
I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Do not shop with them
Do not shop with them!
I got a ring with diamonds around it a while ago. One of the diamonds fell out, so they asked us to send it back in for a fix. Well.. repair took over 3 months.. We finally got it back after following up multiple times, and within a week or two, it happened again. We requested a refund, and they said they won't give us our money back. So all we could do is send it back in again. Again, we waited a good amount of time and had to follow up a few times. They sent it back, and..... they didn't even fix it. It came with the exact hole with the diamond missing in the exact same place. This place is low quality.
Edit: We reached out to customer service many times without a proper fix other than sending it back in for repair.
March 4, 2026
Unprompted review
Reply from Aurate New York
Hello Lena,
Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration you’ve encountered with your ring and the repair process. This is certainly not the level of quality or service we strive to provide, and we completely understand how disappointing this must have been
We take concerns like this very seriously, and we’d appreciate the opportunity to review your case more closely and make things right. Please reach out to us directly at care@auratenewyork.com with your order details so our team can investigate what happened and determine the best possible resolution.
Your feedback is extremely important to us, and we’re committed to ensuring every customer has a positive experience with our pieces. We hope to have the chance to resolve this for you.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Ashley,
Thank you so much for your kind words! We’re delighted to hear that you had an excellent experience with our customer care team. Your feedback truly means a lot to us.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Stones started falling out of the ring…
Stones started falling out of the ring within a month and a half of wearing. Don't worry though, only $60 for them to fix the mistake they made in the first place!
February 28, 2026
Reply from Aurate New York
Hi Ace,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want for our customers.
Your feedback is important to us, and we truly appreciate you taking the time to share it.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Responsive and Professional
The team responded to my request for additional information about one of their products. The team was very helpful and professional. Thank you.
March 4, 2026
Reply from Aurate New York
Hi,
Thank you so much for your kind words! We’re thrilled to hear that our team was able to assist you and provide the information you needed. Your feedback means a lot to us, and we’re always here to help whenever you have questions.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
My order didn't ship to me and when I…
My order didn't ship to me and when I contacted them they fixed it the next day and began shipping
March 4, 2026
Reply from Aurate New York
Hi,
Thank you for sharing your experience! We’re glad we were able to quickly resolve the issue and get your order on its way. We truly appreciate your patience and are thrilled that your order is now on its way to you.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Excellent customer service
Excellent customer service. They responded fast and guaranteed their product. Happy customer here.
March 3, 2026
Reply from Aurate New York
Hi Joy,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Reply from Aurate New York
Hi Alanna,
Thank you so much for your kind words! We’re thrilled to hear that we were able to respond quickly and resolve the issue for you.
Providing efficient and reliable support is always our goal, and we truly appreciate you taking the time to share your experience.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Amazing customer service
Amazing customer service! And I exclusively shop this jewelry brand because of the customer service, quality of pieces, and sustainability.
March 2, 2026
Reply from Aurate New York
Hi Carley,
Thank you so much for your incredible support! We’re truly honored that you choose to shop with us and that our customer service, quality, and commitment to sustainability keep you coming back.
Your trust means everything to our team, and we’re so grateful to have you as part of our community. We look forward to continuing to provide you with pieces you love and the service you deserve.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Quick response
Quick response, clearly understood the issue, addresses my concern, professional tone. Who could ask for more?
March 2, 2026
Reply from Aurate New York
Hi Jacqueline,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your concern was clearly understood and addressed promptly.
Providing responsive, professional support is always our goal, so your kind words truly mean a lot to our team. We’re grateful for your support and look forward to assisting you again whenever you need us.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
I still have not received my package
I still have not received my package
Thanks
Aaron
February 26, 2026
Reply from Aurate New York
Hi Aaron,
Thank you for taking the time to provide us with your valuable feedback regarding your order. We greatly appreciate your input and the opportunity to improve your experience.
Please be assured that your feedback has been forwarded to the relevant department for further review. Your insights are essential to helping us grow and enhance the expectations of our customers.
Looking into your order, I see that we are currently handling your concern. You will hear from us soon!
If there is any additional information you'd like to add or have any other concern with your gold, please feel free to shoot us an email at care@auratenewyork.com or use our live chat service from Monday-Friday, 10 am - 6 pm EST.
All the best,
The A-Team
Reply from Aurate New York
Hi Malancha,
Thank you for your kind words! We’re so glad to hear that you found our support helpful. Your feedback means a lot to us, and we truly appreciate your continued support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
The person assisting me
The person assisting me, Edmar, responded quickly and clearly-my issue was immediately resolved. I’m confident the issue I encountered with a bracelet I purchased was a fluke thing! I’m very grateful for the courteous service I received!
February 27, 2026
Reply from Aurate New York
Hi Karen,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to assist you quickly and resolve the issue.
We truly appreciate your understanding and are glad your experience with us was positive. Your feedback means a lot, and we’re grateful for your support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Last minute add-on
After submitting my order, I quickly remembered that I forgot to order an item. I emailed customer service to ask if they were able to accommodate such a last minute request and they replied quickly and added it onto my order. Thank you!
February 27, 2026
Reply from Aurate New York
Hi Nae,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to assist quickly and seamlessly add the item to your order.
We always strive to make things as easy and smooth as possible for our customers, and it’s wonderful to know that our support made a difference. We truly appreciate your kind words and your support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Ring Saga
When I did finally get ahold of someone, Arthur did provide great customer service and was helpful. However, it should not have taken almost three months for me to receive my order and over a month to hear back from someone. Most companies would have offered a coupon code or something and they did not. Overall, happy I’m finally receiving my order and Arthur was very nice but I am still disappointed and will probably never purchase from Aurate again.
February 26, 2026
Reply from Aurate New York
Hi Jaclyn,
Thank you so much for taking the time to share your feedback.
We’re truly sorry for the extended delay and the time it took to receive a response; that’s not the experience we want for our customers, and we completely understand your disappointment.
Your feedback means a great deal to us, and we’re actively working to improve both our turnaround times and communication. We genuinely appreciate your patience and the opportunity to make this right.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Very helpful and took a big…
Very helpful and took a big consideration for my personal situation to exchange an order. Left a great impression to me making me want to purchase again in the future
February 20, 2026
Reply from Aurate New York
Hi Jihyeon,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to assist you thoughtfully and consider your personal situation. Creating a positive experience for our customers is always our goal, and we’re delighted to know it left such a great impression. We can’t wait to welcome you back for future purchases!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
Reply from Aurate New York
Hi Katherine,
Thank you so much for your kind words! We’re thrilled to hear that our team was prompt, helpful, and able to provide reassurance. Your feedback truly means a lot to us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
Reply from Aurate New York
Hi Cheryl,
Thank you so much for your kind words! We’re delighted to hear that you found our team helpful. Your feedback means a lot to us and encourages us to keep providing the best possible service.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
The quickness AND detail of the…
The quickness AND detail of the response - great customer service!
February 21, 2026
Reply from Aurate New York
Hi Frank,
Thank you so much for your kind words! We’re thrilled to hear that you appreciated both the quickness and the detail of our response. Providing excellent customer service is always our goal, and it’s wonderful to know we were able to make your experience a positive one.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
I ordered a necklace not to long ago…
I ordered a necklace not to long ago which I'm sure is beautiful in person. The reason for my 3 star rating is because I have gone back to the site multiple times to try and purchase 2 more pieces and it gives me a notice of "we can't deliver to that address" which by the way is TX. I have contacted them and I got some fluff answer without resolution. Safe to say not a repeat customer. I have switched over to Etsy.
February 20, 2026
Unprompted review
Reply from Aurate New York
Hi Lismey,
First, thank you so much for your order and for taking the time to share your feedback. We’re really glad to hear you’re happy with the necklace itself, but we’re truly sorry for the frustration you experienced trying to place another order.
What happened is absolutely not the experience we want anyone. It sounds like there may have been a technical or system error, and we sincerely apologize that your previous outreach didn’t result in a clear resolution. That’s on us.
We appreciate you being honest with us.
If further questions come up, feel free to shoot us an email at care@auratenewyork.com or use our live chat service from Monday-Friday 10 am - 6 pm EST.
Regards,
The A-Team
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