The solitaire necklace is beautiful and can be worn dressed up or as a casual piece. This was an exchange and rather than return it the company said they would up the credit amount for an exchange ver... See more
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Review summary
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I brought 2 rings, a care kit and a necklace. The Necklace made me upset because after a month I received the information they were not able to fulfill my order, however, I asked them to replace for a... See more
Company replied
Excellent customer service as usual. In more than one occasion they have been very helpful in identifying items, whether gifted or as part of mystery box. There items are great quality, I own several... See more
I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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I ordered a necklace not to long ago…
I ordered a necklace not to long ago which I'm sure is beautiful in person. The reason for my 3 star rating is because I have gone back to the site multiple times to try and purchase 2 more pieces and it gives me a notice of "we can't deliver to that address" which by the way is TX. I have contacted them and I got some fluff answer without resolution. Safe to say not a repeat customer. I have switched over to Etsy.
February 20, 2026
Unprompted review
Reply from Aurate New York
Hi Lismey,
First, thank you so much for your order and for taking the time to share your feedback. We’re really glad to hear you’re happy with the necklace itself, but we’re truly sorry for the frustration you experienced trying to place another order.
What happened is absolutely not the experience we want anyone. It sounds like there may have been a technical or system error, and we sincerely apologize that your previous outreach didn’t result in a clear resolution. That’s on us.
We appreciate you being honest with us.
If further questions come up, feel free to shoot us an email at care@auratenewyork.com or use our live chat service from Monday-Friday 10 am - 6 pm EST.
Regards,
The A-Team
Reply from Aurate New York
Hi Michael,
Thank you for your feedback! We’re glad to hear that our team was able to respond quickly and provide a helpful link to assist you.
We truly appreciate you taking the time to share your experience.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
Quick and helpful
February 18, 2026
Reply from Aurate New York
Hi Alexandra,
Thank you so much for sharing your feedback! We’re thrilled to hear that you found our support quick and helpful. Providing timely and effective assistance is always our goal, and it’s wonderful to know we were able to make your experience a positive one.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
Phenomenal experience
Kimberly was very responsive and meticulous in how she detailed how to rectify my issue. Customer service was outstanding! Spectacular thanks!
February 18, 2026
Reply from Aurate New York
Hi Elizabeth,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that our team was able to assist you and resolve your concern. Your kind words mean so much to us and are truly appreciated.
Providing outstanding service is always our goal, and your “spectacular thanks” truly means the world to us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
Quick and easy replacement request…
Quick and easy replacement request fulfilled. Couldn't have been easier. Thank you!
February 18, 2026
Reply from Aurate New York
Hi Julie,
Thank you so much for your kind words! We’re thrilled to hear that your replacement request was quick and easy; that’s exactly the experience we strive to provide.
We truly appreciate you taking the time to share your feedback.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
Beautiful, Quality Necklace
I love my Aurate gold vermeil paperclip necklace! It is beautiful and is quite sturdy and solid - so klutzy me doesn't have to worry about breaking it! ha ha I can wear it daily with no worries, which is super nice!
January 12, 2026
Reply from Aurate New York
Hi Lauren,
Thank you so much for sharing your experience! We’re thrilled to hear that you love your paperclip necklace and that it’s both beautiful and sturdy enough for everyday wear.
We designed our pieces to be both elegant and durable, so enjoy wearing it daily, and thank you for being part of the Aurate family!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Warm regards,
The A-Team
Reply from Aurate New York
Hi Mark,
Thank you so much for your kind words! We’re thrilled to hear that you had an “A plus” experience with our team. Providing thoughtful and attentive service is always our goal, and it’s wonderful to know that it made a difference for you.
We truly appreciate your support and look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Warm regards,
The A-Team
Great customer service
Great customer service! They went above and beyond answering my product question. Happy costumer!
February 14, 2026
Reply from Aurate New York
Hi Stephanie,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team could go above and beyond to answer your product questions.
It means a lot to us to know that you had a positive experience, and we’re so happy to have you as a satisfied customer. We look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Warm regards,
The A-Team
Reply from Aurate New York
Hi Vaughn,
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience and that our team was able to assist you quickly. Providing fast and helpful support is always our goal, so it’s wonderful to know we were able to make the process smooth for you.
We truly appreciate your feedback, and we look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Warm regards,
The A-Team
"Fulfillment" means ship date; months long delivery wait, and ignored cancellation requests...
I purchased three items on November 28th.
-Lab-grown white sapphire huggie earrings arrived Dec 9 with a broken clasp—returned
-Round gemstone solitaire necklace: After a significant amount of time with no updates, I requested a cancellation. The request was acknowledged but not honored.
-Marquise stud earrings not delivered until Feb 3rd: I requested a cancellation, but forgot to include the reason. They shipped the item soon after my incomplete cancellation request. The earrings took 11 days to arrive, leaving 3.5 days to initiate a refund.
Key Things to Know:
-Stay in contact - If you don't follow up on your order, it may sit for months without shipping.
-Cancellations aren't guaranteed - Even complete cancellation requests may not be honored. If you submit an incomplete request (missing information they ask for), they may ship the item immediately thereafter.
-"Fulfillment" means ship date, not delivery date -
You have 15 days after "fulfillment" to request a refund. If shipping takes weeks, you may have little to no time left to examine the product and request a refund.
-During the return process, you will be prompted to choose refund or store credit. This does not mean you will receive a refund. If they determine you are ineligible for a refund, you will get an email with a store gift card a week or so later.
About the Product:
When I made my purchases, I was looking for non-synthetic diamond alternatives, but these lab-grown white sapphires don’t have that aesthetic. Compared to diamonds, they’re more dull–lacking clarity, color, and sparkle– lovely in their own right, just not what I was looking for.
Hope this helps you avoid the confusion and frustration I experienced!
February 3, 2026
Reply from Aurate New York
Hi Rheannon,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience and the frustration it caused.
We appreciate you outlining the challenges you encountered, and we understand how the delays, cancellation concerns, and return process may have felt confusing and disappointing. That’s certainly not the experience we aim to provide.
Your feedback is valuable and has been shared with our team as we continue working to improve our processes and communication.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Warm regards,
The A-Team
Although there was a delay in shipping
Although there was a delay in shipping, the communication from the company was outstanding. I will do business again!
February 10, 2026
Reply from Aurate New York
Hi John,
Thank you so much for your kind words! We truly appreciate your patience with the shipping and are so glad to hear that our communication made a positive difference in your experience.
It means a lot to us that you’d choose to do business with us again; we can’t wait to assist you with your next piece!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Warm regards,
The A-Team
Reply from Aurate New York
Hi Kevin,
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience and that our team was able to assist you quickly. Providing fast and helpful support is always our goal, so your feedback truly means a lot to us.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Warm regards,
The A-Team
Prompt response from customer service &…
Prompt response from customer service & quick resolution
February 10, 2026
Reply from Aurate New York
Hi Lauren,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Customer Service is Great
While my item arrived damaged, the customer service has been exceptional—prompt, kind, and thorough in her responses. The issue was handled professionally and efficiently. I’m still awaiting the replacement, but Kimberly has been so helpful!
February 10, 2026
Reply from Aurate New York
Hi Melissa,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi there,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Elena,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Reply from Aurate New York
Hi Suzanne,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Customer service responded quickly to…
Customer service responded quickly to my questions.
February 7, 2026
Reply from Aurate New York
Hi Tania,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
very responsive!
February 4, 2026
Reply from Aurate New York
Hi Anna,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Very accomodating when I reached out…
Very accomodating when I reached out about a delay on my necklace order. Updated to rush shipping which I truly appreciated.
February 4, 2026
Reply from Aurate New York
Hi Brittany,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
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