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Auree Jewellery Reviews 2,104

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the exceptional service received. Many people highlight the beauty of the jewelry and the efficiency of the ordering process, often mentioning fast delivery and lovely packaging. Some people, however, noted issues with sizing, finding certain items either too tight or too large. A few customers also experienced problems with clasps being difficult to manage or items arriving knotted, though these issues were often resolved by the company's responsive customer service.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great quality and beautiful... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed of... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers praise the excellent and... See more

Order

Reviewers highlight positive aspects of order. Customers praise the efficient ordering process, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The bracelet was lovely albeit a little tight on my wife's wrist. I contacted Auree and they immediately offered to extend it and once they received it they then did the work and the bracelet was... See more

Rated 5 out of 5 stars

I got a very prompt response when I enquired about replacing an earring I had lost. Unfortunately one wasn’t available but I went with a recommendation for a pair with same setting in a slightly diffe... See more

Company replied

Rated 5 out of 5 stars

What an amazing company. I ordered a fingerprint pendant for my partner after our son was born two years ago. His fingerprint wasn’t fully developed at the time so they sent the pendant with letter en... See more

Company replied

Rated 5 out of 5 stars

Sofia silver necklace And Beautiful necklace arrived under 24 hours after I ordered it by standard delivery! Wonderful service from Auree as always. I have bought quite a few pieces from them over t... See more


Company details

  1. Jewelry Store

About Auree Jewellery

Written by the company

Founded over a decade ago by Amelia, Auree was born from a simple belief: beautiful jewellery shouldn’t be hidden away for special occasions, it should be part of your everyday story.

All our pieces are made with the highest quality solid Gold, Sterling Silver, Gold Vermeil, and natural gemstones. Made in small workshops all over the world, each piece holds a story. Our jewellery is not for keeping hidden away in a box but to wear, enjoy and love.

At Auree, we’re not just making jewellery—we’re creating the pieces that will accompany your greatest moments, your ordinary days, and everything in between. Because the most beautiful jewellery isn’t the kind you save for someday; it’s the kind you wear today.

You'll find us regularly appearing in Sunday Times Style, Mail on Sunday YOU, ES Magazine, Harper’s Bazaar, InStyle and Grazia. And you know they know.

All orders are beautifully gift wrapped, and offer a variety of delivery options including FREE UK delivery for orders over £75 plus, guarantee next day services too.

To just like your Auree jewellery is not enough for us, we want you to LOVE it. So if you wish you’d chosen something different, we are always happy to exchange or refund (see our returns page for more details).

If you have any queries about our range of jewellery, give us a call, speak to us on Live Chat or send us an email. We're here Monday to Friday 9am to 5.30pm and you'll get a speedy answer during office hours, or the next working morning if you email us in the evening or at a weekend.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

My St Ives earrings were stunning

My St Ives earrings were stunning! I love them and on a previous product that I needed a refund, Catherine on the phone was very prompt and professional. I am happy and I give them in overall 10 out of 10!!
Despina

June 11, 2025
Auree Jewellery logo

Reply from Auree Jewellery

Very happy to have been able to help and find you some earrings that you love. Auree x

Rated 5 out of 5 stars

Beautiful things!

Beautiful things and beautifully packaged. Quickly delivered. Hope they keep up the watches too!

June 9, 2025
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Reply from Auree Jewellery

Note re the watches and we're so pleased you are happy with your order! Auree x

Rated 5 out of 5 stars

Another beautiful piece of jewellery to…

Another beautiful piece of jewellery to add to my collection from Auree. As usual, brilliant service, very fast delivery, beautifully packaged and always quick to respond to any queries. A very happy customer!

April 24, 2025
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Reply from Auree Jewellery

We're so pleased to hear how much you like your Auree pieces and thank you for your review! x

Rated 5 out of 5 stars

Amazing pair of earrings. ✨️

I bought a simple but so beautiful pair of earrings from AUREE, about one month ago! They came fast and in a nice package, every detail made the experience special, overall.
Since they arrived I were them every day,(I took them off at sleep and in the shower). I have to say that when I placed the order I was a bit worried because normally all the earrings are painful in my ears, but it wasn't the case with those frum AUREE.
I truly recommend taking a look on their website.
My experience was amazing overall.

April 22, 2025
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Reply from Auree Jewellery

We're so pleased the earrings are a success and thank you for your review! Auree x

Rated 5 out of 5 stars

Beautiful earrings

Beautiful earrings! Exactly what I was looking for and lovely packaging. Delivery was next day!! Sooo happy! Would highly recommend

April 25, 2025
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Reply from Auree Jewellery

Thrilled to hear that you love your earrings Tracy! Thanks so much for your kind words. Auree x

Rated 5 out of 5 stars

Very helpful and friendly response by…

Very helpful and friendly response by phone to a query about delivery time and the necklace is gorgeous! Beautifully packaged and arrived the next - thank you so much!

April 24, 2025
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Reply from Auree Jewellery

Hi Nicola, thanks so much for your review - it's so lovely to hear that you enjoyed shopping with us and are happy with your jewellery. Auree x

Rated 5 out of 5 stars

I wasn't sure what size ring to order…

I wasn't sure what size ring to order so emailed a request on a Sunday for a ring sizer. It came within a few days with an information leaflet about Russian wedding rings. I was particularly interested in the width of each ring.
I placed the order and it arrived quicker than I'd expected. The ordering process was very straightforward and I was able to track the delivery.
The ring is beautiful, so well made and even came with a silver cleaning cloth (nice touch).
A very very happy customer.
Thank you!

April 7, 2025
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Reply from Auree Jewellery

We're so pleased to have been able to help and thrilled to hear you find something you love! Auree x

Rated 5 out of 5 stars

The order arrived quickly.

The order arrived quickly, and I was delighted with it . The moonstone has lovely colours going through it.

April 16, 2025
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Reply from Auree Jewellery

Thank you so much for your review Susan! Moonstone is one of our favourites too! Auree x

Rated 4 out of 5 stars

Silver Pendant

The item arrived on time and was well packed, however, I was disappointed with the size of the stone in the pendant, the illustration on your site made it look much larger. My Granddaughter chose it for her 30th birthday I only hope she is not disappointed when she opens the box.

April 8, 2025
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Reply from Auree Jewellery

Thank you so much for your review and we're sorry to hear the pendant wasn't quite what you were expecting. We do hope your granddaughter loves it but if not please don't hesitate to contact us so we can help her choose something else if needed. Auree x

Rated 5 out of 5 stars

Lovely product

Lovely product, speedy delivery, good customer service

March 27, 2025
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Reply from Auree Jewellery

Thank you so much and we're so pleased you enjoyed shopping with us. Auree x

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent product. Earrings for my wife's birthday and she loves them.

March 19, 2025
Auree Jewellery logo

Reply from Auree Jewellery

Thank you so much and we're so pleased to hear the earrings were well received! Auree x

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