Jean was so incredibly helpful in me finding my wedding band. Not only did she facilitate a video call with me as I was not in the area, but she took her time to show me many different rings and how t... See more
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Purchased a beautiful ring for my partner, which wouldn’t have been possible without the excellent help from Jean and Sara at the Chester Branch. Definitely recommend.
We came in for wedding bands, and left with an amazing experience. Poppy and Sara were incredibly helpful and made us feel very welcome in busy circumstances. The bands are excellent and we can’t wait... See more
Poppy helped me today in the Chester store. She was approachable, friendly and knowledgeable about ring metal and diamonds. The relaxed approach in the store eased the nervousness of buying the right... See more
Company details
Written by the company
Find Us The city of Chester was founded in 79 AD as a Roman fort and continues to be one of England's oldest and most beautiful cities. It boasts some of the most well-preserved original city walls and still has the original old-timey charm. You can find our Chester store on Eastgate street, one of the four original streets built in the Roman city. This shopping area is a beautiful place to find that perfect piece of jewellery and hosts plenty of other shops and cafes as well. Visit our store and shop in a relaxed atmosphere where our jewellery experts are available to help you find a wonderful piece of jewellery to make your proposal a success.
Contact info
Eastgate Street 15, CH1 1LG, Chester, England, United Kingdom
- 01244 555 008
4.8
Excellent
227 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
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Engagement Ring - Advice & Purchase
Came in for advice on an engagement ring and all the staff were absolutely amazing! Mariana helped me pick the perfect ring and spent a lot of time going through every option with me - something I hadn’t had in previous jewellers. She really really cared about me picking the right one for my engagement and I was so happy with the service.
Everyone was super friendly and Jean helped arrange a next day delivery as I was going away 4 days later. Super super happy thank you all!!
When I came to collect, Gorgea helped talk through the insurance side of things and again was super helpful.
I couldn’t recommend this jewellers enough - as someone who hasn’t got a clue about jewellery; these people really took their time and helped me with every query - thank you all so much!
Alex
March 26, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Alexander,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Mariana and Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Friendly staff, Mariana is so lovely and helpful!
From the moment we walked in to the Chester store the team have always been so welcoming and helpful. We were helped by Mariana on the day and she was so thorough and took time to help us find the perfect wedding rings (even though we hadn't booked an appointment!). Emails were answered back quickly and delivery of the rings were so quick too. When we went to pick-up our rings we also received a lovely gift which is such a nice touch! I can't thank Mariana and the team enough.
April 7, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Elin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Marianna!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
My partner and I were shopping for our…
My partner and I were shopping for our wedding rings recently and Georgea was incredibly helpful and guided us to finding the perfect rings.
We did look at other shops throughout the process but no other shop compared to the amazing customer service from the Chester team and of course their extensive range to choose from.
Very happy and we couldn’t recommend them enough!
March 22, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Nicole,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Knowledgeable and caring advisors who will meet your every engagement ring need
As soon as I walked into the shop I was warmly greeted by Georgea, who for every step of the process was absolutely brilliant. I’d been to a few shops before and hadn’t found the perfect engagement ring but I found this at Austen and Blake. Georgea was so attentive to what I wanted and did everything possibly to ensure the ring fit in my price range, was the right size, the perfect style and I couldn’t be more thankful for her knowledgeable and caring service. From ensuring we got the style/diamond/metal just right to sending me videos of different carat diamonds when I couldn’t decide, I couldn’t speak highly enough of her service.
I proposed to my now fiancée a couple of days ago (she said yes!) and she thought the ring was absolutely perfect and I’m so happy I went into Austen and Blake that day!
If you’re shopping around for a ring I’d highly recommend Austen and Blake and Georgea, what was a stressful experience was made so smooth by their knowledge and attentive service.
February 8, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Jordan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Cannot recommend enough!
I bought my wedding ring at Austen & Blake and the entire experience was perfect! Georgea was unbelievably helpful, friendly and professional, she made the whole experience so enjoyable. I will definitely be returning for any future jewelry purchases!
April 5, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Smith,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience
As someone who doesn’t wear jewellery, buying wedding rings was a bit of an odd day for me. I have to give Mariana all the credit in the world though, she made it a genuinely pleasant experience. A great mix of friendliness and professionalism, and you could tell she knew her stuff. Highly recommended
March 8, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Mark,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Mariana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Would highly recommend
Mariana was so lovely and really helpful, as were all the staff when we came for our wedding ring appointment. There was no pressure and we didn’t feel rushed. We would highly recommend.
March 2, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Molly,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Mariana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Perfect, everything we could have asked for!
Extremely happy with our experience. Our journey has been made so enjoyable, smooth and stress-free with the help of Georgea! She has been incredible, answering all our questions with ease and knowledge. Her willingness to personalise and make sure we got the perfect ring is everything we could’ve asked for. Thank you!
March 31, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Dom,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Me and my partner booked an appointment…
Me and my partner booked an appointment to look at engagement rings after browsing the website and had an idea of what we wanted. Not only was Mariana attentive and friendly, she also found us a ring that was perfect! We can't thank Mariana enough for her help :)
India and Rob
March 22, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Rob,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Mariana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great service
Great service! Jean was very kind and helped to find the perfect ring. Would highly recommend.
March 25, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Kumi,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Jean was amazing and helped us find…
Jean was amazing and helped us find wedding rings for our big day, honestly when we walked in it’s daunting but Jean put us at ease straight away with a cheery smile and a welcoming presence. Jean listened to our criteria and went the extra mile to ensure what we ordered surpassed our expectations, thank you Jean! We would highly recommend Austen & Blake.
March 22, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Matt,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent service from staff
I went into the store not knowing anything and left completely educated about engagement rings.
With the education from the lovely colleague Jean I was able to purchase the perfect ring.
Jean offered excellent customer service and went above and beyond from selection to collection I cannot thank her enough.
March 22, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Kairon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Georgea was absolutely wonderful from…
Georgea was absolutely wonderful from start to finish. I had such a lovely time choosing my wedding ring. There was never any pressure, and she understood exactly what I was after and my budget. Im in love with my purchase and I couldnt recommend Austen and Blake, and of course the lovely Georgea enough! Thank you so much!
March 22, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Shauna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Absolutely incredible friendly service…
Absolutely incredible friendly service from Mariana & Jean.
We went to look at rings and Mariana was so knowledgeable and helpful - Jean also was very friendly as soon as we walked in. Mariana was so professional but polite, kind, friendly and helpful - she made the experience buying a ring one of the easiest and the best - I would highly recommend Austen & Blake in Chester - they also called the day after booked an appointment online to check our full requirements - just great ladies and amazing & beautiful jewellery
March 15, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Caroline,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Mariana and Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Brilliant Customer Service!
Georgea was amazing and super helpful in helping us find size/style etc. The ring itself is beautiful and top quality. The aftercare from Georgea and the team has been top notch and it seems that nothing is too much trouble.
I'd recommend Austen Blake to anyone and particularly Georgea! Thanks so much.
January 25, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Dewi,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Very helpful and patient.
Ariana and Jean were very helpful in helping me decide the type of ring I needed for my partner. They talked me through all of the different options available and they were very patient with me. They are a credit to Austen & Blake.
March 8, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear John,
Thank you for taking the time to review your experience with us, we appreciate your kind words. We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Ariana and Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Georgea was brilliant
Georgea was brilliant, knowledgeable and accommodating. She made me feel comfortable from the initial appointment. Thanks!
March 10, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Ali,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great Service and Quality
Had a great experience at the Shop in chester with a good Service. Staff took plenty of time to discuss various designs and explained differences. Also good hospitality with drinks offered. Very friendly and uncomplicated.
Collected the jewlerry a few weeks later wirhout any issues and with superb quality.
March 5, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Christian,
Thank you for taking the time to review your experience with us, we appreciate your kind words. We are also really pleased to hear you are satisfied with both your order and the service from our Chester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
"Lifetime Manufacturing Guarantee" beware
After being initially very impressed with Austin & Blake and the service, especially in person when we needed to change the size of my engagement ring, my recent experiences have been very poor.
The stone in my ring became lose so we went in to the Chester store to see if we could get this fixed under the Lifetime Manufacturing Guarantee.
We were completely ignored by the sales person. We did not have an appointment but she was pretending she couldn't even see us when we were trying to her her attention, its a small space so very awkward. I would have at least expected her to say "sorry we are fully booked" rather than ignoring us entirely. We went in 5 times throughout the day so there is no way she was unaware we wanted help, we even waited half an hour while she had a vape break outside of the store and were still not acknowledged.
We went away and booked an appointment for another day. They took the ring and sent the ring off for repair (this process was quick and easy!) but they have come back and said it was damaged.
The ring was worn for less than 6 months and nothing usual or likely to cause damage happened - just normal daily wear.
We are now faced with an £89 charge for a service that we could have had done locally for £30. The warranty is completely meaningless and I imagine they never accept repairs under it, unless the issue is flagged within the first few days where they would legally have to anyway.
Just be aware that the "Lifetime Manufacturing Guarantee" is worthless.
Really disappointed as I really like the ring and on my first visit to store thought they were extremely professional and helpful, with great insights and advice. My experiences since then have made me reluctant to recommend them.
February 28, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Hollie,
Thank you for sharing your feedback, and I’m truly sorry to hear about the experience you had. We deeply value our customers and their satisfaction. This is not the experience we aim to provide, and we will address this internally to ensure it does not happen again.
To clarify, we do operate by appointment in order to provide a more focused, one on one experience with our customers, which helps us ensure that everyone receives the time and attention they deserve. We understand that this may have been frustrating, and we sincerely apologise for the inconvenience it caused.
Regarding the Lifetime Manufacturing Guarantee, please note that this covers manufacturing faults, and any damage beyond normal wear and tear falls outside the scope of the warranty. We understand that it can be disappointing, especially given the ring’s short duration of use, but we must follow these processes to ensure fairness to all our customers.
We truly appreciate your kind words about your initial experience with us, and I regret that your more recent visits haven’t lived up to that standard. We value your feedback and will certainly use it to improve our service going forward.
Please don’t hesitate to reach out if you have any further questions, and we would be happy to assist you in any way we can.
Kindest regards,
Austen and Blake Customer Service
Wonderful experience
Mariana & Georgia were both really helpful and friendly. We came back to Austin and Blake after purchasing our custom made engagement ring.
We came in knowing we would be purchasing our wedding bands are they are gorgeous. Nothing was to much trouble for them both.
Thank you both for making us feel so comfortable and giving us an amazing experience.
Will see you both for my infinity ring appointment 😉🩷
February 22, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Emine,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Mariana & Georgia!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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