Jean was so incredibly helpful in me finding my wedding band. Not only did she facilitate a video call with me as I was not in the area, but she took her time to show me many different rings and how t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased a beautiful ring for my partner, which wouldn’t have been possible without the excellent help from Jean and Sara at the Chester Branch. Definitely recommend.
We came in for wedding bands, and left with an amazing experience. Poppy and Sara were incredibly helpful and made us feel very welcome in busy circumstances. The bands are excellent and we can’t wait... See more
Poppy helped me today in the Chester store. She was approachable, friendly and knowledgeable about ring metal and diamonds. The relaxed approach in the store eased the nervousness of buying the right... See more
Company details
Written by the company
Find Us The city of Chester was founded in 79 AD as a Roman fort and continues to be one of England's oldest and most beautiful cities. It boasts some of the most well-preserved original city walls and still has the original old-timey charm. You can find our Chester store on Eastgate street, one of the four original streets built in the Roman city. This shopping area is a beautiful place to find that perfect piece of jewellery and hosts plenty of other shops and cafes as well. Visit our store and shop in a relaxed atmosphere where our jewellery experts are available to help you find a wonderful piece of jewellery to make your proposal a success.
Contact info
Eastgate Street 15, CH1 1LG, Chester, England, United Kingdom
- 01244 555 008
4.8
Excellent
227 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really happy - strong recommend
Georgea was really friendly and helpful and made the whole experience magical.
The ring is amazing and the store were more than happy to resize it when it came back half a size too small.
January 24, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Mr. Rawlinson,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wonderful experience
Wonderful experience when shopping for earrings to make a special occasion. Assistant was so patient in helping me choose the right ones to suit me and made the whole thing a delight ! Highly recommend
February 1, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Julia,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great first visit to Austen Blake and…
Our first visit to Austen Blake and Georgea at Chester was so helpful and friendly in us looking at wedding rings, nothing was too much trouble for her, we will definitely use in the future
February 7, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Alison,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
5* Customer Service
Outstanding service from Georgea. Excellent response times, special attention to detail, and overall brilliant. Will definitely be revisiting for any future purchases.
December 23, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Mo,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Thank you Jean, very pleasant experience
Very pleasant experience, Jean was professional, knowledgeable and delivered on time as promised for our collection deadline. Thank you I would recommend Austen & Blake - Chester to anyone wanting that extra service without feeling pressured into purchasing more than needed.
January 22, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Kay,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We recently purchased our wedding rings…
We recently purchased our wedding rings from Austen & Blake and Georgea at the Chester store made our whole experience incredible! She was extremely friendly, professional and took her time to listen to exactly what we wanted before showing us a range of beautiful rings. Georgea made what can be an overwhelming experience one we will always remember and we are extremely grateful! Thank you!
January 5, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Sophie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent service and lovely jewellery
We had a really lovely experience in here choosing our wedding bands. Me and my fiancee popped in by chance to have a quick look & try on some different options. Jean looked after us and took us through loads of choices and recommendations, we picked up the rings today and they are gorgeous and perfectly sized. Thanks guys!
February 9, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Alex,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Friendly, helpful & knowledgeable staff
I've been looking for a ring in celebration of a significant birthday and decided to visit Austen & Blake in Chester while visiting there on a short trip. Jean, who assisted us, was very friendly, helpful, knowledgeable and gave us great advice and suggestions. She then promptly followed up with the information I requested. I have since made my purchase remotely through the team at Chester. Further questions I had were answered quickly and the whole process was very efficient. I am now excitedly awaiting the arrival of my new ring! Many thanks to all who assisted me at the Chester store.
February 5, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing Team & Staff!
We couldn’t say enough good things about our experience with Mariana & “Austen & Blake”. Mariana walked us through everything we needed to make an informed decision, no question was a stupid question & she made us really comfortable with them
& the decision we made. I would highly recommend Austen & Blake to anyone, especially for the younger crowd who don’t have much experience with this.
January 11, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Ben,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Marianna!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
So amazing
Amazing! I had a dream of my wedding band and nearly gave up looking however the staff are so amazing and go above and beyond I have my perfect wedding band. Hand made to my dream and looks with my engagement ring. Fast delivery amazing price and now I can’t wait to wear it forever not having the regret of making do! See you very soon or my eternity ring ❤️ thank you team you’re amazing xx Cara & Benn xx
February 1, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Ring Shopping
Georgea was so helpful in helping us choose our wedding rings. Would highly recommend
January 11, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great service
Great service and a really lovely visit to the Chester store to try on wedding bands. Georgea made the experience nice and relaxing, with lots of helpful insights. I'm really happy with the wedding ring that arrived for me today!
January 11, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent service from Georgea in Chester
We had wonderful customer service from Georgea recently in the Chester store. I was looking for a ring to replace a lost engagement and wedding ring set. It was a bitter sweet shopping trip and I wasn’t entirely sure what I was looking for however Georgea was patient and had plenty of helpful suggestions. I love the idea that the ring was made to my specific requirements making it more unique than buying off the shelf from most high street retailers and the same professional, friendly service was matched when we revisited the store to collect my gorgeous ring. Thank you - you will now be my go-to jewellers for future purchases.
December 30, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Karen,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Exceptional 💎
The service from start to finish was amazing. Georgia is a super star and a credit to the company. From walking in the doors to presenting and collecting my dream ring was amazing. Her knowledge on all styles, diamonds and buying process with spot on. Her excitement and joy towards customers is infectious and makes the process even more special.
All my jewellery will now be bought from here for sure. Can’t wait to go back and order our wedding rings next
January 26, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Chrissie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially from Georgia!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
This is the 2nd time that I have…
This is the 2nd time that I have purchased something from the Chester store and both times with Georgea. Brilliant service hence coming here for a second time.
January 11, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Louise,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgia!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Georgea did a fantastic job helping me…
Georgea did a fantastic job helping me choose the right diamond and setting for my wife's earrings.
Above all else my wife really loves them.
December 19, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Andrew,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgia!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Thank you, Georgea and Austen & Blake
My experience with Georgea at Austen & Blake was fantastic. I first visited with my partner to shop for an engagement ring, and despite my partner being initially unsure as to what she wanted, Georgea provided lots of options to help in making a decision.
We were thrilled with the engagement ring and the experience was so positive that we returned to purchase our wedding rings. Georgea was also incredibly helpful during our return visit.
August 31, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Ben,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent service from Georgea
Excellent service from Georgea. She talked through all the options with me and made the process of chosing an engagement ring far less stressful than I was expecting. Cannot recommend them enough.
December 10, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Tom,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Austen & Blake ⭐⭐⭐⭐⭐
You wont regret using Austen & Blake.
Georgea is amazing, friendly, knowledgeable with no hard sell at any point.
I knew what I wanted but couldn't find it in any of the many jewellers I had looked in, A&B was the perfect solution. I picked my style, stones and setting, everything was my choice, to my budget. My ring arrived at our home 5 weeks later and it's unbelievably stunning!!
Wouldn't hesitate to recommend.
December 14, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great communication from Austen Blake
Great communication from Austen Blake. Georgea responded promptly to my e-mails and I was kept updated with expected delivery dates. Delighted with my purchase.
January 20, 2025
Unprompted review
Reply from Austen & Blake - Chester
Dear Jackie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.