I visited Austen & Blake Liverpool last month with an idea in mind. Aimee was so helpful and guided me to pick the perfect engagement ring. We both love the ring and can’t thank Aimee enough for the h... See more
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From entering in the door the staff at Austen Blake were fantastic. They were extremely welcoming, friendly and made the experience really enjoyable. Aimee in particular was an amazing help, she m... See more
Company replied
I visited Austen & Blake in Liverpool looking for an engagement ring for my partner. Aimee was so helpful and went through all of the options with me and helped me choose something suitable.
I visited Austen & Blake in Liverpool at the end of January without an appointment and Aimee was more than happy to offer me her time. I felt extremely welcomed, supported and not rushed at all by her... See more
Company replied
Company details
Written by the company
Find Us You can find our Liverpool branch on Parker street in the Central ward of Liverpool, Merseyside. This busy shopping district is packed full of shops, both high street and more luxury brands. It plays host to many historically significant buildings including the location of the now-closed Mount Pleasant register office where John Lennon married his first wife, Cynthia Powell. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
9 Parker Street, L11DJ, Liverpool, United Kingdom
- 0151 515 0487
5.0
Excellent
428 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Great Experience!
We were helped by Sam, who was very attentive and thorough with our engagement ring shopping! We felt very welcome and that she really listened. It was great to see a wide range of designs, including some of the more unusual ones we hadn't seen elsewhere.
March 20, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Sam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Sam!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great service!
I went in with a few options for an engagement ring and had a chat with Aimee who was a fantastic help. I'd highly recommend going into the store for a consultation. I wasn't decided on exactly what I wanted so Aimee explained some different options and let me see lots of similar styles to the rings I liked from the website. The service was great and the staff are all very helpful and quick to respond. The ring was ready exactly when they said and my partner loved it.
January 9, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Harry,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
What an amazing experience
What an amazing experience, went ring shopping on a Sunday and couldn’t find anything so I rang Austen and Blake last minute got an afternoon appointment.
on arrival I met Amie who was lovely and wonderful from the moment we walked in, she showed me everything I had pictures of from the website and advised what would be the best to get and what wedding band would go perfectly with my new engagement ring. Was so impressed I purchased both on the day and I am now waiting for my beautiful rings to come in for collection so I can start wearing them. Thank you so much for the experience and making me feel welcome. Thank you again.
March 8, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Katie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Helpful, Positive experience
Aimee was fantastic in helping my fiancée and I pick our ideal rings.
It’s our first (and hopefully) only wedding so we’ve had a fuss making sure it’s all perfect.
Aimee made this part (arguably the most important part!) very easy and stress free.
The rest of the team were all very welcoming when we entered too.
Would recommend!
February 21, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Friendly
Friendly, quick, efficient and very welcoming! Aimee was amazing! Thank you
March 16, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Aimee,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Liverpool
Dear William,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Aimee has been so helpful and lovely…
Aimee has been so helpful and lovely with my ring. Much appreciated xx
March 13, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Hayley,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent helpful service
Excellent helpful service, with a very relaxed atmosphere - Thanks Sam 😊
March 13, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Sharon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Sam!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I found Austen & Blake online as their…
I found Austen & Blake online as their pricing was generally more competitive and had a good range of lab/natural diamonds online.
I made an appointment and sat down with Aimee who took her time going through all of the options and showing some examples of the rings/stones which really helped me picture what I was buying.
Really helpful service and instant to respond my calls or emails. Would recommend!
March 13, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Sam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
My partner bought my engagement ring…
My partner bought my engagement ring from Autsen & Blake last year and we have recently been back to purchase our wedding rings. Both times we have been helped by Patrick who was brilliant, really knowledgeable and helpful - excellent service from him and we have our dream rings - thank you!
December 29, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Natalie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Patrick!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Me and my partner have had an excellent…
Me and my partner have had an excellent experience in Austen and Blake Liverpool. We cannot thank Samantha enough for all her help and recommendations, making it possible to order the most perfect bespoke ring.
March 10, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Toni,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Samantha!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Sam was wonderful
Sam was wonderful. We were very anxious due to being a queer couple. There really was no need. Sam was kind, helpful and listened to our very different wishes.. I chose a ring which was deemed a “man’s ring" which initially made me feel a bit awkward, Sam took that feedback without a flicker. Imagery in store of two women made the experience relaxed, fun and the absolute pleasure it should be. The service given was class. If you are part of the rainbow family, looking for rings.. head to Sam 🏳️🌈💍🏳️🌈💍👰♀👰♀
March 10, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Sandy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Sam!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing Experience
Amazing! Found both mine and my partners wedding bands. Aimee was fantastic, knew what would work best with what we wanted!
March 7, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I recently completed my purchase of an…
I recently completed my purchase of an engagement ring through Aimee. What a lovely girl and an asset to the company! I actually went in with my partner nearly 2 years ago to start looking for a ring and it was the first shop we went into. Everything was so easy and perfectly thought out from Aimee that we choose the perfect ring we wanted right there and then which is not what we expected from our first ring shopping trip! Can’t thank her enough for everything she has done to create the perfect ring for us and we will be sure to come back to see her again :)
March 7, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Adam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Absolutely amazing service and…
Absolutely amazing service and jewellery. Would recommend highly
February 26, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Margy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Comfortable, informative, great
From the moment I walked in I was made to feel completely at ease. I was given options and knowledge/ information about different rings and it was truly helpful. Definitely recommend.
February 21, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Hamish,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Birthstone bracelet
Went to Austen & Blake for a birthstone bracelet to commemorate the birth of my daughter. Thomas was really helpful explaining the size of the stone and showing me a ring of similar size so I could get an idea of how it would look. I picked it up today and I'm very happy with it. All of the staff are extremely warm and welcoming and it would be a pleasure to buy more from them in the future.
February 20, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Louise,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Thomas!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I bought bit an engagement ring and a…
I bought bit an engagement ring and a wedding ring from here. Aimee helped us look at different styles and really took the time to help us figure out what we wanted. Aimee looked after us both times was super helpful and friendly. I'd definitely recommend anyone to go here.
February 16, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Richard,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent customer service and…
Excellent customer service and extraordinarily helpful every step of the way. Big thanks to Sam and the rest of the Austen & Blake team for all their help.
February 16, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Lewis,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Sam!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing experience with A&B!
I’ve had the best experience with Austen & Blake! I first reached out to to get an engagement ring for my (then) girlfriend and Molly walked me through the whole process and explained all my options to me clearly and patiently (I have no clue when it comes to rings) which helped a lot.
Thankfully my girlfriend said yes and we’ve just gone back to get our wedding bands which, again, Molly helped us through and got to meet my (now) fiancé.
I’m very grateful to the whole team and would also like to express gratitude to Molly who has been such a massive help throughout the whole process.
February 14, 2026
Unprompted review
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