I visited Austen & Blake Liverpool last month with an idea in mind. Aimee was so helpful and guided me to pick the perfect engagement ring. We both love the ring and can’t thank Aimee enough for the h... See more
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From entering in the door the staff at Austen Blake were fantastic. They were extremely welcoming, friendly and made the experience really enjoyable. Aimee in particular was an amazing help, she m... See more
Company replied
I visited Austen & Blake in Liverpool looking for an engagement ring for my partner. Aimee was so helpful and went through all of the options with me and helped me choose something suitable.
I visited Austen & Blake in Liverpool at the end of January without an appointment and Aimee was more than happy to offer me her time. I felt extremely welcomed, supported and not rushed at all by her... See more
Company replied
Company details
Written by the company
Find Us You can find our Liverpool branch on Parker street in the Central ward of Liverpool, Merseyside. This busy shopping district is packed full of shops, both high street and more luxury brands. It plays host to many historically significant buildings including the location of the now-closed Mount Pleasant register office where John Lennon married his first wife, Cynthia Powell. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
9 Parker Street, L11DJ, Liverpool, United Kingdom
- 0151 515 0487
5.0
Excellent
428 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Incredibly impressed with Thomas at Austen & Blake
We previously bought our engagement ring here, and were delighted with the service, so returned last weekend to look at wedding rings. As always, the customer service provided by Thomas was excellent - providing honest guidance throughout (and a glass of bubbly to make the selection process more enjoyable!). We're looking forward to picking up the rings in the coming weeks which we know will be perfect - we really do recommend you take a look at this jeweller if you're needing something special.
January 10, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear David,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Thomas!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing experience getting our wedding…
Amazing experience getting our wedding rings from Patrick really friendly and not pushy, answered all the questions we had. We would highly recommend anyone to book an appointment with him :)
January 12, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Gemma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Patrick!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience
Amy was lovely, very helpful. Thomas gave us really good advice too. Got engagement ring and wedding band from here. Thanks very much
January 11, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Kathryn,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Amy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The most helpful shop
The liverpool shop is the best most friendly shop I have ever been to. Staff are happy to accommodate. Price is good and quality is also great.
December 28, 2025
Reply from Austen & Blake - Liverpool
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Aquamarine ring
Everything we have been looking for with this gorgeous ring absolutely beautiful so please, Aimee was so helpful and make our time in Austen and Blake very special
January 10, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Ann,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Liverpool
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Brilliant customer service with helpful…
Brilliant customer service with helpful friendly staff
January 10, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Jason,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing jewellers definitely recommend
Would definitely recommend. Helped me through the whole process from design of the ring and went above and beyond allowing me to take a sample ring to use for a proposal abroad whilst the real ring was being made.
January 9, 2026
Unprompted review
Excellent Attentive Service
Excellent Attentive Service, Aimee explained the different aspects of the chosen Earrings in an easily understandable manner. Gift arrived quickly and we were kept updated at all stages of the process
December 6, 2025
Unprompted review
Attended the shop to buy an engagement…
Attended the shop to buy an engagement ring was greeted by the staff offered a drink and made to feel really welcome. We were then served by a lovely lady who was attentive and paid attention to detail and made sure we left with the perfect ring. Thank you so much for your help today.
January 5, 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Alan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent service
Excellent service! Aimee made us feel very comfortable, and provided an excellent service. The product is also amazing. I would definitely recommend.
December 6, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Emma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Molly expertly guided us through the…
Molly expertly guided us through the design process and my fiancé was thrilled with her ring.
September 27, 2025
Reply from Austen & Blake - Liverpool
Dear Andrew,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Molly!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I purchased diamond earrings from the…
I purchased diamond earrings from the Liverpool store. Samantha was so friendly and helpful and nothing was too much trouble for her. She helped me to choose the right earrings and was very knowledgeable about the product. Must admit it is my favourite jewellers and I would highly recommend this to anyone who is thinking of buying jewellery.
December 31, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Pauline,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Samantha!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Bought an engagement ring
Bought an engagement ring, my sales consultant ran me through everything in detail and was not pushy. Thanks Patrick and the wider team.
November 3, 2025
Reply from Austen & Blake - Liverpool
Dear Paul,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Patrick!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Aimee helped me so much.
I had the pleasure of getting assistance from a lady called Aimee in the Liverpool store. She helped me massively and made the whole ordering process very easy. I’d been trying to get a ring sorted for months and was stressing out, she sat down with me for a while and took me through each step in detail so I knew what I was choosing. The ring is perfect & my now fiancé is made up with it. Thank you so much Aim, if you read this.
December 2, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Connor,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Absolutely brilliant staff
Absolutely brilliant staff - made the whole experience rather pleasurable. Thanks a lot. Martin.
December 19, 2025
Reply from Austen & Blake - Liverpool
Dear Martin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Big thank you Patrick & Tom
Big thank you to Patrick and Tom for all your help! I got my engagement ring from here and also my wedding band. Service is amazing and they always make you feel welcome. They have the best selection of rings and jewellery. You’d be silly to go anywhere else!
December 20, 2025
Unprompted review
Really delighted with my…
Really delighted with my purchase-absolutely beautiful. Amie was very helpful - couldn’t be more pleased
December 20, 2025
Unprompted review
A great experience from the start
A great experience from start to finish! Aimee helped me to buy an engagement ring with no pressure to order straight away. I was talked through the whole process. I picked my ring up today after a really quick delivery and I was able to collect it the same day!
December 6, 2025
Unprompted review
I had a lovely experience at the…
I had a lovely experience at the jewellers choosing my ring. Molly was friendly, knowledgeable and incredibly patient making the whole process relaxed and enjoyable, I am absolutely delighted with my ring it’s exactly what I wanted. I would highly recommend them.
December 12, 2025
Unprompted review
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