I visited Austen & Blake Liverpool last month with an idea in mind. Aimee was so helpful and guided me to pick the perfect engagement ring. We both love the ring and can’t thank Aimee enough for the h... See more
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From entering in the door the staff at Austen Blake were fantastic. They were extremely welcoming, friendly and made the experience really enjoyable. Aimee in particular was an amazing help, she m... See more
Company replied
I visited Austen & Blake in Liverpool looking for an engagement ring for my partner. Aimee was so helpful and went through all of the options with me and helped me choose something suitable.
I visited Austen & Blake in Liverpool at the end of January without an appointment and Aimee was more than happy to offer me her time. I felt extremely welcomed, supported and not rushed at all by her... See more
Company replied
Company details
Written by the company
Find Us You can find our Liverpool branch on Parker street in the Central ward of Liverpool, Merseyside. This busy shopping district is packed full of shops, both high street and more luxury brands. It plays host to many historically significant buildings including the location of the now-closed Mount Pleasant register office where John Lennon married his first wife, Cynthia Powell. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
9 Parker Street, L11DJ, Liverpool, United Kingdom
- 0151 515 0487
5.0
Excellent
425 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Tom has been amazing from the moment we…
Tom has been amazing from the moment we walked into the Liverpool store.
what stood out was how much he listened to what we wanted then guided us through our choices- we're delighted.
service has exceeded our expectations- the ring was delivered ahead of schedule & we've been so happy with the service we've bought our wedding rings 11 months in advance !! keep it up Tom
August 19, 2025
Unprompted review
Engagement ring
Great experience with Aimee, great advice helping me choose my fiancé's engagement ring. Couldn’t recommend enough.
May 24, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Lewis,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Both assistants friendly
Both assistants friendly, informative,and helpful. Thank you . Barrie W .
August 10, 2025
Reply from Austen & Blake - Liverpool
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wow .... fantastic company and great support
Because of the support and advice my son received when he purchased the most beautiful engagement ring I went for advice about a ring I wanted. I knew what I had in mind and Patrick and Thomas were fab. They explained everything, reassured and supported in finding the most gorgeous ring. I am thrilled and wouldn't hesitate in recommended this company. Thank you so much
August 16, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Ali,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Patrick and Thomas!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Thomas went above and beyond took time…
Thomas went above and beyond took time teach me bou different diamond didn't make me.feel pressured
July 29, 2025
Reply from Austen & Blake - Liverpool
Dear Laura,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Thomas!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
My experience with Austen and Blake was…
My experience with Austen and Blake was great. Patrick helped me throughout the whole process of choosing the perfect engagement ring for my partner and communication from him was great from start to finish!
May 13, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Michael,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Patrick!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience with Thomas!
Thomas was really helpful in helping craft the perfect engagement ring. He made my experience stress free and he was very knowledgeable but made sure to simplify everything for us!! Thanks so much for all your help Tom
April 19, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Callum,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Thomas!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We were so pleased with our first…
We were so pleased with our first purchase of the an engagement ring , we returned to buy the wedding ring .Thomas ( ASST Manager ) was super helpful & more important patient with all the options , & give us the right advice .
A/B pricing is competitive, but one makes them stand out from the competitors, is the service both in store & the back office with communication , delivery etc
Thank you Thomas & your team ,
Fully recommended , Andre + Gail
May 29, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Andrew,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Thomas!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I recently bought an engagement ring…
I recently bought an engagement ring from Austen and Blake and I couldn’t be happier with the experience. Patrick was incredibly knowledgeable, patient and genuinely invested in helping me find the perfect ring. The craftsmanship is great, and the ring has already received so many compliments! Thank you Patrick.
May 8, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Will & Phoebe,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Patrick!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
All excellent
July 7, 2025
Reply from Austen & Blake - Liverpool
Dear Gerard,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding ring shopping
Aimee and the rest of the team were really helpful in helping us choose our wedding rings.
June 6, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Chris,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Absolutely brilliant service!!
Absolutely brilliant service!!
Patrick in the Liverpool branch was so helpful and really helped me pick the perfect engagement ring for my partner.
I was leaving for holiday and needed it before I went away and it was all sorted in a short amount of time for me!
Would definitely recommend!
May 9, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Ellis,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, Patrick!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Aimee made our experience!
Aimee made our wedding ring shopping so easy. She truly went above and beyond, ensuring she looked through my engagement ring order to be able to give me a range of wedding rings that would look perfect. Nothing has been too much and I’m so grateful for Aimee making our experience what it was. Thank you!
February 28, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Olivia,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Engagement Ring
Patrick was brilliant helping me through the process of selecting and ordering an engagement ring. He made a daunting process very enjoyable and effortless! 10/10 would recommend Patrick and Austen & Blake!
April 29, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Brendan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Patrick!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us. We value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great shopping experience
Excellent customer services from staff in store. All staff members were friendly, polite and knowledgeable. Made us very comfortable. Helped us greatly with our choice of purchase and offered to change things if the gift wasnt exactly what our mum liked.
Couldnt fault them 🙂
Highly recommend this store for quality jewelery
July 4, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Jane,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Perfect ring
Served by tom very welcoming didn't push me make decisin as wanted look different shops before committed to a shop he agreed made me feel like it was all my choice talked me bou different types diamonds and golds spent time 100 percent chose the correct shop as ny ring is amazing im not a jewellery wearer in general smell in love with this ring amazing service
June 10, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Laura,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Tom!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Liverpool
Dear Alex,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding band purchase
Came here last year to purchase my girlfriend’s engagement ring, so it was only right to come back together to get our wedding bands.
Thomas asked us for an idea of what we were looking for, and then gave us all different types of rings to try out, some which were the type we wanted to try, and also some wildcard picks too. He was very knowledgable and helped us find our perfect rings.
3 weeks later the rings were ready to collect and we were informed immediately about this. We came in to collect and was greeted by Patrick who helped me with the engagement ring from last year.
Everyone in this store is so friendly and very knowledgable. Cannot recommend them enough! Thank you!
May 13, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Jake,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Thomas and Patrick!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Aimee made our experience of choosing…
Aimee made our experience of choosing our wedding rings perfect. She fit us in last minute and we were greeted with a smile. We were so excited to choose our rings and she was the perfect person for the job. Thank you so much.
March 29, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Hannah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Aimee was incredible.
What an amazing experience from Aimee and the team!! Bought an engagement ring and was so happy with the service I have then bought our wedding rings there. Couldn’t recommend the Austen & Blake Liverpool more highly. Thank you again Aimee.
May 15, 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Craig,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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