Austin Kemp | "Best Rated" Divorce Firm Reviews 

81
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I worked with monika brar for over 2 months. She was very kind, compassionate and understanding throughout the case. Always on top of things and kept me updated with the case throughout. Would highly... See more

Rated 4 out of 5 stars

Lauren was very helpful throughout my initial call, so informative with suggestions and answering any questions I had. She helped make me feel calm about my situation. Thankyou

Rated 5 out of 5 stars

Great firm great team.!! My solicitor within this firm was Keith Wyvill. From the first telephone call i made to him regarding my financial matters and divorce, i was straightaway at ease, and... See more

Rated 5 out of 5 stars

Fraser has been excellent handling the consent order as part of my divorce. Prompt replies, sticking to his plan and his advice/recommendations always came through which made me have full trust in him... See more

Company details

  1. Law Firm

Written by the company

Life is rarely fair – we believe family law should be. + We deliver quality legal services + We listen and communicate + We act by agreed instructions + We meet or exceed expectations always + We deliver to agreed timelines and budgets | Leeds | Manchester | Sheffield | Harrogate | York | Nottingham | Birmingham | Leicester | Liverpool | Canary Wharf | London


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4.8

Excellent

TrustScore 5 out of 5

81 reviews

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4.8

All reviews

(81)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing firm

On the back of recommendation, I enlisted the help of Bik Wong, who was incredible from start to finish.
I found her to be efficient, professional, and incredibly thorough in every aspect of my divorce.
I would highly recommend Austin Kemp.
Lucretia

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use service

I recently used Austin Kemp for my divorce and it was all done efficiently and in a pleasant manner. I always dealt with the same person and that made the whole process easier. It was also all done online which meant no appointments needed to be made and therefore it was all very convenient. The necessary evil of payment was done using their online payment system which was very straightforward to use.
Not planning on getting divorced again but if I did I would happily use Austin Kemp again

January 23, 2023
Unprompted review
Rated 4 out of 5 stars

Divorce and Consent Order service

I used Austin Kemp having been referred to them through an online service for my divorce and having agreed a financial settlement with my ex wife. Emma at Austin Kemp was very helpful throughout and I was able to pay them for a guidance check on the consent order before submitting it. All went through the courts with no problems and I’m pleased with the end result.

There are additional fees to pay if you rwspond to emails or ask a question which the agreement does state but there were times I didn’t understand why I was charged to reply to a question I was asked but on the whole the service is very good value. My whole divorce and consent order cost just under £2,000 all in which between my ex wife and myself is a bargain.

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

Kieth Wivell is Class

Kieth Wivell was helpful and professional in getting me through my divorce. He always gave me updates and helpful me understand everything I needed to do. Yes £420 an hour is a lot, but having faith in someone is priceless! You get what you pay for, and he helped me to achieve a great deal.
Lorna was very helpful and lovely too, checking up on me.
Thank you again to Kieth, Lorna and Austin Kemp! Great company

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

Keith wivell was great he explained…

Keith wivell was great he explained everything clearly and was very efficient, he done a great job. Lorna deighton was also very helpfull also thank you all much appreciated. Would recommend these to anyone. 👍

September 20, 2022
Unprompted review
Rated 5 out of 5 stars

Emma Clowes really worked hard at…

Emma Clowes really worked hard at getting my divorce through. It was a very challenging process and Emma supported my process till the end. I do appreciate your efforts even when my frustrations were off the limit and you would still respond in a positive and supportive manner. Thank you and i hope you continue doing a great job with the rest of your training in Law.

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

The reassurance you need.

Ms Bik Wong stood by my side on an extremely complicated case for the last 2 years. She went head to head with what felt like an army of firms by herself (very successfully brushing them off). Ms Bik went above and beyond working relentlessly to win my case. She achieved the best possible outcome for me and my family, despite what was thrown at us in the last 2 years. These cases can be extremely stressful on one - but Ms Bik approaches you with sympathetic professionalism that gives you the reassurance you need during difficult times. If you’re using Ms Bik - you’re in safe hands, If Ms Bik is working for your firm - you’re lucky, if you’re thinking of going with Ms Bik - don’t hesitate and lastly if you’re the opposition - GOOD LUCK.

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

I instructed Austin Kemp in 2016, we worked together until May 2022, Simon Rosenthall and team were excellent all the way through.

June 10, 2022
Unprompted review
Rated 5 out of 5 stars

Great service from Emma Clowes at Austin Kemp

Used Austin Kemp to complete a Consent Order after divorce as didn’t do this during the divorce process. Case was handled by Emma Clowes who was incredibly helpful throughout, responding to my many questions and concerns. The process was quite long, however court timings played a part in that and Emma kept me up to date. The overall cost to complete the order was very competitive compared to prices I obtained from other solicitors. Wouldn’t hesitate to recommend them.

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

Austin Kemp recently dealt with my…

Austin Kemp recently dealt with my divorce and helped to get a satisfactory result for me.
I was kept up to date at every stage, given honest advice, not just what I wanted to hear and was dealt with in a professional but sensitive manner.
I would highly recommend them as divorce lawyers

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great work from Austin Kemp in my defended divorce case

I have been working with Austin Kemp for the past two years in my defended divorce case. They have done a very good job in making sure I was up to date with the latest development and issues and delivered high quality work and in line with my expectations.
My solicitor was Sara Armistead, who has done an excellent job in making sure I am well prepared for my case, which resulted in me getting the best outcome out of my final trial.

January 16, 2022
Unprompted review
Rated 5 out of 5 stars

I thoroughly recommend Austin Kemp

I thoroughly recommend Austin Kemp. I was made to feel safe .The whole process for my divorce was explained to me at each step of the way I was kept up to date with what was happening with my case. I had a difficult complicated case that’s caused a lot of stress but Austin Kemp sorted it all out in the end. Very understanding and caring . Would highly recommend them .

January 15, 2022
Unprompted review
Rated 4 out of 5 stars

Consent and pension sharing order with Austin Kemp

I was allocated Austin Kemp after paying for a consent order package online. I worked with Emma throughout the whole process who was informative and who dealt with any issues as they arose. I have no complaints at all, the consent and pension sharing order were approved in court within days of submission so clearly the documents were completed to the correct standard. My advice would be to read the terms and conditions carefully as you will incur additional charges along the way which are listed clearly in monthly invoices. I personally have struggled to understand why some emails were chargeable and some were not, but overall I have been happy with the service.

December 13, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible experience with this firm

Terrible experience with this firm. I genuinely feel like they used Covid as an excuse to do as little work as possible, while billing as much as possible.
In 9 months they did nothing to advance my case, and were a nightmare to keep in touch with, either just not replying to emails or taking months to do so.
I have made an official complaint and they even charged me for reading and responding to that, despite the fact that I sacked them several months ago.
Will be escalating to the ombudsman.
It is worth noting that they go to a great deal of time and effort to get negative reviews removed also, so the overall rating on this site is not to be trusted.
Avoid.

EDIT - After Austin Kemp replied to this review below, they have now seen fit to send me a letter threatening Legal Action for defamation unless I take this down.
I stand by the review as an honest rating on my experience with this firm, which only keeps getting worse. I will not be intimidated into removing a negative review by threats. One can only wonder how many other negative reviews have been removed in this way?

December 3, 2021
Unprompted review
Austin Kemp | "Best Rated" Divorce Firm logo

Reply from Austin Kemp | "Best Rated" Divorce Firm

Dear Mr Yates, we are sorry to hear about your recent experience with our firm.

We confirm we have investigated the nature of your complaint in detail and have written to you in this regard. If you are displeased with the outcome of our complaints investigation please revert to us and we can further attempt to resolve matters.

Furthermore, we are saddened to read the comments posted on this platform which are factually incorrect and resemble no accurate or true likeness of what has happened on your file. We do not believe this platform is the best forum to discuss or share sensitive details about your case.

Please note we are a Law Society Lexcel Accredited Law Firm and recently awarded a 100% pass mark by an independent Law Society approved assessor. This is very rarely awarded. As a result, we take client care very seriously as it forms front and centre of everything we do at Austin Kemp.

Rated 5 out of 5 stars

I contacted Austin Kemp to handle my…

I contacted Austin Kemp to handle my divorce, I have been very satisfied with the response by way of being easy to follow forms , very prompt service, clear billing and a generally a very positive experience that is helpful and professional . I am happy to recommend them to anyone seeking a solicitor for a family law matter.

December 3, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and value for money

Divorce can only be described as a incredibly confusing and frustrating journey. I think "Journey" is the appropriate word to use as it is a process, not a simple action. Austin Kemp were invaluable in helping me steer these uncharted waters and to that end i am incredibly grateful.

My advice to others who may be considering using their services and perhaps a fixed price divorce and consent package is to ensure you read the terms and conditions. Fixed price is only applicable in as far as to cover a "Standard" process. Any deviation from this including correspondence relating to non standard queries will result in additional costs. There is an element of reality to this in that the package is cheap, and even with the additional fees, the overall cost remains lower than what you would find from any competitor. I believe that as long as this is understood and you can work in a way to limit any deviation from the "standard", then you too will achieve a satisfactory and cost effective outcome.

November 29, 2021
Unprompted review
Rated 5 out of 5 stars

Want the best… pay for the best

I was reffered to Austin Kemp through a third party source & I was skeptical… tell a lie I was extremely Skeptical especially after reviews of how expensive they are.

After the intial waiting period I was contacted by Emma who needed standard information to allow my consent order to go through. She rang me intially free of charge to gather my intentions and offer the best support possible during the difficult divorce situation. She advised me potential cost & how long might take & reassured me that she we meet my needs with the greatest of care.

My ex-wife decided to be awkward during this time Emma was helpful & understanding as well as doing her best to advise on what to do as well allowing patience whilse the important decisions are being made.

Emma has gone above & beyond to meet my needs in the financial proceedings & have exceeded my lofty expectations I had. (These are not cheap solictors) honestly I cannot praise this person enough she’s been ace as has the whole firm. If you’re unsure call them! They will answer the phone & put your nerves/ questions at ease these are the truly best.

The proceedings are now at an end & I can only thank Austin Kemp for everything they’ve done throughout this difficult situation. They are not cheap but what solicitor is. You want resolution… You want help… You want the best… You want Austin Kemp.

Thank you Emma.

November 19, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service so far

I wish to express my thanks and gratitude for the excellent work Emma and the rest of the team have done on my behalf so far. You have always been very professional and courteous in all your dealings with me. I will thus, formally in writing, like express my thanks and will wholeheartedly recommend your services in future.

November 15, 2021
Unprompted review

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