I found the service to be very good & very efficient after being messed about by one of the other Log book loans companies, applied on line Friday morning a quick call late morning a man on my do... See more
Company replied
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See what reviewers are saying
Tried EasyLogbookLoans who said my application "didn't pass the smell test" despite everything being in order and asking for a loan of 30% of the value of my brand new motorbike. Then tried loans2go w... See more
Company replied
Brilliant service, used these a couple of times now for loans less than what we’re being offered, no messing and visit to inspect my vehicle and sign documents were promt, great company and will use a... See more
Company replied
I have been using Auto Advance for a number of years now and I cannot fault the service I have received. Friendly, open and transparent. All my applications have been dealt with swiftly and effici... See more
Company replied
Company details
Written by the company
With close to 20 years of lending, we've learned enough about our customers to give them what they want. Same day payouts, 5 minute applications, hassle free and friendly service. Unlike some online lenders, our logbook loans are ethical and fair. With no hidden fees or charges, we're the team to trust.
Contact info
United Kingdom
- 01784 424879
- service@autoadvance.co.uk
- autoadvance.co.uk
4.8
Excellent
233 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I asked for a simple copy of log book…
I asked for a simple copy of log book so I can mot car and not even get a reply so when I carnt get to work due to this company not responding to emails how sm I supposed to pay the repayments shocking customer service
October 27, 2020
Reply from Auto Advance Logbook Loans
Hey Martin. Very sorry to hear about this - can I ask what email address you were emailing to? I will follow this up for you now EDIT: Hey again Martin, we've looked in our service, quotes and underwriting inboxes and don't see an email from you, but I've also been advised that we emailed a copy of the logbook to you on October 22nd as part of our normal procedures. Please still get in touch if we can help and understand why we haven't got the emails but I really hope this helps.
Excellent very quick and easy service…
Excellent very quick and easy service thankyou
October 24, 2020
Reply from Auto Advance Logbook Loans
Thank you very much for the feedback Jurgita!
Reply from Auto Advance Logbook Loans
Thank you for the review Wayne!
Excellent service and quick customer…
Excellent service and quick customer service , staff very helpful
October 14, 2020
Reply from Auto Advance Logbook Loans
Thank you very much for the review Stuart!
friendly and helpful throughout whole…
friendly and helpful throughout whole process fast same day payout.
October 1, 2020
Unprompted review
Reply from Auto Advance Logbook Loans
Thank you for the review Gary - really great to hear the team got you the funds so quickly! Please get in touch if we can be of help at any point.
Very helpful and all sorted very fast
September 11, 2020
Unprompted review
Reply from Auto Advance Logbook Loans
Thank you very much for the review Marc!
Reply from Auto Advance Logbook Loans
Thank you for the feedback Daniel - great to hear you were pleased with our service!
Easy to apply application and money in…
Easy to apply application and money in bank within 2 days got exactly what I needed at the time! We have nearly paid our loan off only a couple payments to go but it is very expensive we took out 1000 and paid more than double but that's the price you pay with bad credit! Shame they don't lower interest for customers who have paid off loans or we would of considered them again but the interest is just too high but they got us out of a rut at the time so I rate them highly for that. Thank you!
September 4, 2020
Unprompted review
Excellent service from start to finish
Excellent service from start to finish, Nice people to do business with
August 24, 2020
Unprompted review
Great service from start to finish very…
Great service from start to finish very simple process would recommend to anyone who needs that emergency cash injection
August 16, 2020
Unprompted review
Reply from Auto Advance Logbook Loans
Thank you very much for the review Adrian!
Excellent!
Applied yesterday, quick visit by a agent Today and money in the bank 2 hours later. Excellent service, so easy to apply and everyone so polite, couldn’t recommend more. Thank you!
August 13, 2020
Unprompted review
Reply from Auto Advance Logbook Loans
Thank you for the feedback Belle. We always aim to be fast and professional so it's great to hear that our service is meeting expectations. Please get in touch at any time if we can be of assistance.
Reply from Auto Advance Logbook Loans
Thank you very much for the review Mand. Please let us know if you need help at any point.
This was a very quick business…
This was a very quick business transaction from 7.45 when I first applied for funds until 15.25 when the funds were placed in my account Excellent service and a very smooth communication by all concerned in my application .
August 10, 2020
Unprompted review
Reply from Auto Advance Logbook Loans
We really appreciate the feedback David! It's really great to hear how quick the team was and that it all went smoothly. Please get in touch if you need help at any point.
Great customer service fast friendly…
Great customer service fast friendly and professional
August 8, 2020
Unprompted review
Reply from Auto Advance Logbook Loans
Thank you for the feedback David- this is really great to hear!
Quick and great service
August 7, 2020
Unprompted review
Reply from Auto Advance Logbook Loans
Thank you very much for the review Matthew!
Excellent service from start to finish
Excellent service from start to finish, wasnt a long process, once paperwork was completed funds were in my account same day, would defo recommend them.
July 27, 2020
Unprompted review
Good Lender for very bad credit.
This Lender is probably the cheapest of the logbook loan lenders. They are not so interested in your past credit history as what you can afford. If you are a returning customer you get a lower interest rate. It took about a week to complete but then they have been short-staffed and lockdown has got in the way. Very pleased with overall process.
June 15, 2020
Unprompted review
What complaint procedure?
Even from my last review of them everything goes downhill. Amazing at contact and phone calls to get you to sign the loan but everything thereafter is appalling!
Still waiting on a response from Auto Advance complaint team from 16/04/20 with some basic requests!
These reviews usually prompt a response though if not only 15 days until I refer my complaint to the ombudsman.
May 27, 2020
Unprompted review
Reply from Auto Advance Logbook Loans
Hey Aiden.
Very sorry to hear about this, and I hope this has been taken care of since this review through our usual support channels. Due to the covid-19 pandemic a large amount of our staff was placed on furlough, including the marketing team, so Trustpilot reviews have not been monitored. This may also have also contributed to your original requests being missed - if your issues haven't been resolved please email collections again and cc marketing@cceuk.co.uk.
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