Autocraft Telford Reviews 

380
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, often highlighting the quick turnaround times for repairs. The staff are frequently described as friendly, helpful, and knowledgeable, providing excellent customer service from start to finish. Many people appreciate being kept well-informed throughout the repair process, contributing to a stress-free experience. The quality of the repair work is consistently excellent, with many cars returned looking brand new or in showroom condition. Reviewers often note the added touch of their vehicles being cleaned and valeted, enhancing the overall satisfaction. This attention to detail and high standard of workmanship leads many to highly recommend the company for auto body repair.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as helpful,... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the excellent... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professional, friendly,... See more

Product

Customers consistently note ambiguous experiences with the product, with many reviewers expressing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt service, information feedback great, all repair actioned within a week car collected on 13.02.2026 - waiting on mini badge from Mini which arrived as planned and sorted on 20.02.2026within min... See more

Company replied

Rated 5 out of 5 stars

Went in for some damage to my cars paintwork along the inside of the door panel. The car has a matte paint finish, which is notoriously hard to fix. They did a great job and you'd never know it w... See more

Company replied

Rated 5 out of 5 stars

I was recommended Kirsty from AutoCraft, I went in and met her and raising concerns about my vehicle that had been hit by a third party. Kirsty was reassuring and knowledgeable about how to approach t... See more

Company replied

Rated 5 out of 5 stars

Contacted Jake at Autocraft regarding damage we had on our car. From the first contact Jake was a pleasure to deal with. The professionalism in the manor he dealt with our request was second to none.... See more

Company replied


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

380 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(380)

46 reviews in the last 12 months

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Rated 4 out of 5 stars

All good overall

All good overall — the repairs were done well and my car runs smoothly. The only downside was that I wasn’t kept in the loop about when the work was finished, which was a bit frustrating. Otherwise, a reliable service.

February 9, 2026
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review about our business. We are sorry you were not updated on a regular basis this is something we pride ourselves on offering our customer so will look into this to ensure it does not happen again.

We are pleased you were happy with the rest of our service and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

Matte car paint damage

Went in for some damage to my cars paintwork along the inside of the door panel. The car has a matte paint finish, which is notoriously hard to fix.

They did a great job and you'd never know it was done. It's expensive but for the facilities they have and the experience it's hard to argue either way. Customer service was nice.

I can't speak to anything other than my cars specifics so if you have damage to matte/satin car paint I would take it here again as most bodyshops just say no or won't bother replying.

February 6, 2026
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and kind comments about our business.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish! Very professional in all communications and updates. Excellent door to door service with a totally stress-free experience. I would highly recommend. Thank you Autocraft Telford!

February 3, 2026
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and kind comments about our business. We pride ourselves on offering the best service to our customers.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

Excellent repair job

From walking into Autocraft for an estimate, to then collecting my vehicle after the repair, Kirsty and Mandy were very helpful and kept me informed all the way.
The repair itself looks amazing!

February 5, 2026
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and kind comments about our staff.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

Excellent workmanship and great customer service

Attentive and always helpful, everyone at Autocraft seems to take great pride in their work and go above and beyond for their customers. They have done an excellent job on my wife’s mini and reminded me yet again why I insisted that my insurance company permit me to use them.

I could mention several people by name who are worthy of praise as they are all great, but I would specifically like to thank Kirsty in reception for her consistently friendly, welcoming persona and sense of humour. She really is a shining light and provides customers with a great first impression of the company.

Also, I’d like to give a huge thank you to Steve in the workshop who did an amazing job and was so obliging for agreeing to refit the car with several different parts when the vehicle was undertaking its rebuild. This saved me the job of having to do them all myself once the car had been collected.

I always recommend Autocraft to people I meet and would have no hesitation in appointing them again to repair any of the family’s cars in the future.

February 4, 2026
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and kind comments about our business and staff.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 1 out of 5 stars

Constant excuses

Constant excuses, no communication, poor attitude. 5 times I've been told "we're waiting for supplies" or "wrong supplies delivered"

February 3, 2026
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

We are sorry to read your disappointed with our service, this is not how we want our customers to feel.

Looking back at your vehicle we can see the delays were with parts and wrong parts being delivered. We can only apologies again to you, as we did at each point of your vehicle missing it's completion date.

We hope you can understand that with parts orders we are reliant on manufacturers and suppliers and unfortunately we did have issues with your parts supply.

We hope you were happy with the repairs and if we can help in the future please be assured of our best attention at all times

Rated 5 out of 5 stars

Everything about autocraft was excellent

Everything about autocraft was excellent. I found them to be very efficient and received excellent customer service. The work they did on my car was amazing and it was a stress free process.

January 8, 2026
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and kind comments about our business.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

Efficient and friendly service

Efficient and friendly service. Good communication

January 5, 2026
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and comments about our business.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

My car went in for bodywork and the…


My car went in for bodywork and the whole experience was extremely professional from start to finish. When I first went into Autocraft to hand over my keys, I was greeted by a young lad called Leighton, who was very professional and took the time to explain the whole process clearly.

When I picked my car up, it looked absolutely brand new and had been fully valeted—just like when I first bought it. I couldn’t be happier with the service. Thank you, Autocraft!

January 23, 2026
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and kind comments about our business and staff.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

This was great as I didn’t have to do…

This was great as I didn’t have to do anything. They sorted all the paperwork .
They even delivered my cat when the work was completed .

December 4, 2025
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and comments about our business.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

Jake & Team were fantastic!

Contacted Jake at Autocraft regarding damage we had on our car. From the first contact Jake was a pleasure to deal with. The professionalism in the manor he dealt with our request was second to none. Would happily recommend Autocraft. Thanks again Jake & Team.

December 19, 2025
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and kind comments about our staff.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

Great Service- highly recommend

Booked my Vauxhall Corsa in for some bodywork and repairs, great help and service from Kareem, Kirsty and Leighton. Car came back as good as new in showroom condition.

January 10, 2026
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and kind comments about our staff.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, autocraft have had my Porsche in twice now, first for a complete re spray, then to repair on the front lower spoiler which I damaged, both times it was no problem, Kareem is a top lad and Kirsty and the rest of the team have been brilliant , I have no problem with recommending the autocraft

November 17, 2025
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and kind comments about our staff.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

Repairing my mercedes

Hi to all at Autocraft from start to finish they have been excellent Leighton/kirsty/steve/emma/phil what a fantastic job the whole team for fixing my car I would recommend Autocraft for any repairs on any car thank you so much

December 10, 2025
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and kind comments about our staff.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

Stress free experience.

I was recommended Kirsty from AutoCraft, I went in and met her and raising concerns about my vehicle that had been hit by a third party. Kirsty was reassuring and knowledgeable about how to approach the situation. My car was soon booked in and the work completed a week later, Kirsty had arrange for myself to have a curtsey car so I didn’t have to do anything bar drop my car off and pick it up. Smooth, easy stress free. Highly recommend Kirsty & the auto craft team.

October 27, 2025
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and kind comments about our staff

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

Jake Hodnett delt with my car

Jake Hodnett delt with my car , apart from being a lovely man easy to deal with it was a fabulous service I didn’t worry about a thing ,he sorted a car from Enterprise the same day. Organised my insurance and delt with the other party so I had no contact with any insurance I will always go to Jake in the future.

September 10, 2025
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and kind comments about our staff and business

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

Fantastic Company from start to finish

Fantastic Company from start to finish. Would highly recommend, the work that was done was excellent.

September 17, 2025
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and kind comments about our business.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

Accident repairs

Autocraft were excellent from start to finish. They contacted me promptly to arrange for my car to go in for repair, offered flexible drop off times and when I arrived they were very helpful and reassuring. They kept me informed of any issues at every stage. The work completed to my car was excellent - the car had been cleaned and valeted so it was like new! I can’t thank them enough for making a stressful experience a lot easier to deal with. Thank you.

September 8, 2025
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review and kind comments about our business.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

Fantastic service from the moment I…

Fantastic service from the moment I dropped in for an estimate to repair to handover when the repairs were complete. Excellent job.

September 23, 2025
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to write a review about our business.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

Rated 5 out of 5 stars

Excellent service from start to finish

Kept informed of progress with repair.car immaculate when picked up

August 15, 2025
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for your review about our business.

We are so pleased you had a great journey with us and if we can be of any support again, please do not hesitate to contact us

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