Auto Europe Deutschland GmbH Reviews 

Super ! Toll !

I hired a car through Auto Europe in Finland. It was supposed that Europcar was handing it over. To my astonishment the car was not given to me. According to the employee I was on a blacklist. No reason was given.
Auto Europe has nevertheless taken my money. And after four weeks of hotline-waiting and talks with different employees I am not given any answer. Their system is very unclear. I was asked to send an E-Mail with my complaint. After doing this, I was sent an Online-Form to fuill in (again).
In Finland I had to hire another more costly car.

Worse service provider ever! Don’t use them!! Book directly at the car rental companies.

I paid 450 euro’s for a car. My flight was delayed, and they claimed that I should write to them..hmmm but how? I am on an airplane!!
When I arrived to get my car, then wanted a deposit- but did not accept my card. The actual rental place was like..no problem let’s cancel and you can rent a car with someone how take your Visa ...but auto Europe were a bunch of rude people!!! No you can not change it, they replied. Read the contract, the told me..
But the contract says Visa and I have a Visa but apparently not the right one.
They told me “ we know that people don’t read the contract, but that is not our problem..was a bunch of *^]><\<
So I could not get the car that I actually paid for..not because of the rental service but because of auto Europe!!
Finally I made a deal with the car rental, and had to pay an additional 300 euros to get the car..an insane about of money since I already paid 450 euro for a Citroen.
I will do my best to make it clear to everyone I know and don’t know!!
Don’t use them!!!! Go to sixt, herts what ever directly!!!
Don’t don’t don’t!!

Easy booking , good prices

Top service. Rented cars in Canada, Greece and Czech Republic. Never had any issue and always had nice new cars.

Never ever rent a car from Auto Europe.
If You have any other options, then use another company.
I rented the car, desent price, but after returning the car they made withdrawn on my account for almost the double amount of money.
Different fees, pick-up fee, administration fee etc.
I will never use this company again, then I would rather pay some more money for the rent and then rent it by a desent company.

You could think that I delivered the car without fuel, to late, a damaged car or something like this. But the car was delivered as it should and all the other fees are not for these cases.

I think Auto Europe have a car policy to rent the cars cheap and then try to get more money whenever possibly.
And who will use effort and time to fight them when the money are withdrawn from the account ?

Another issue, Auto Europe just had a sub supplier to deliver the car to me. So why rent from Auto Europe at all.

So DON'T rent at Auto Europe, It is a scam company.
Find a desent company and rent Your car there.
I would like to give zero stars, but not possible here on Trustpilot.

Never rent a car trough this site. They cheat people.

The use illegal ways to get extra money from people.

I have no other option than to contact my bank and request chargeback.

It is a scam. Stay away from this company

Unfortunately, I made a mistake in my booking (set the wrong month), so I had to book my rental car twice. As I didn‘t show up to pick-up the car of the first booking (Auto Europe voucher via Billiger-Mietwagen.de), the car rental company told, they didn‘t charge anything for the no show... But Billiger-Mietwagen can‘t help me getting a refund because of Auto Europe’s no refund policy... For sure, this booking and cancelation did’t cost them as much as the price paid for 11 days car rental! Seems it‘s their strategy to win as carbroker... by the way, direct booking at the rental company wasn‘t more expensive!

TOP! TOPpppppppp

If everything goes without issues, fine. But if you have an issue, don't count on them to help you.
We were supposed to get a full tank and when we got to the parking it was not full. The employee there signed us that the car was actually not full and said to claim back after bringing the car back.
We claimed, only got an answer after 4 month and it was rejected although we had a signed document from the rental company that the tank was actually not full.
Very disappointing.

I hope i will continue to be satisfied with Auto Europe! After many years as a customer.

unbelievably unorganized customer service. I cancelled a prepaid rental car booking on time. The problem is that they tried to transfer the refund back to a non-existent account. Now I have been in constant contact with them for 15 weeks about getting my money back. They keep making up different excuses, give different information and different contact people every time. Avoid this company!

Super gut, super fast

SEHR GUT - RECOMENDED FOR EVERYBODY

Charging €65 processing fees deducted from €110 insurance claim,
is bad busyness.
Probably covered somewhere in the fine print.