Giving a score of 1 as I cannot give a 0. On their site I searched for a luxury car to rent by selecting the filter luxury/cabrio and saw an offer for a mystery car from Enterprise at a v... See more
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Easy to make a reservation. Accepts foreign credit cards and phone numbers unlike some other car rental companies nowadays. (If you have an out of country phone number, you cannot get MFA via your ph... See more
Company replied
Beware - the cheap price did not justify all the trouble and heartache. Poor service, poor product, beware do not purchase . I ordered a luxury SUV at the level of an Audi and received a shabby, di... See more
Company replied
I rented a car through Auto Europe. Arriving at Munich airport we went looking for the Flex to Go desk where we could get the rental car. It was not at the airport at the other rental companies, b... See more
Company details
About Auto Europe Deutschland GmbH
Information provided by various external sources
Seit mehr als 60 Jahren gilt Auto Europe als führender Anbieter von Mietwagen für Reisende weltweit. Zusätzlich zu Standard-Mietwagen bieten wir Wohnmobile, Luxus- und Sportwagenvermietung, Motorradverleih und Chauffeurdienste.
Mit über 20 000 Standorten in 180 Ländern fühlt sich Auto Europe Ihrer Zufriedenheit verpflichtet.
Mit über 20 000 Standorten in 180 Ländern fühlt sich Auto Europe Ihrer Zufriedenheit verpflichtet.
Contact info
Landsberger Straße 155, 80687, München, Germany
- +49 89 412 07 295
- reservierung@autoeurope.de
- autoeurope.de
2.1
Poor
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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WARNING WARNING WARNING
If you are told back home when buying an Autoeurope voucher for a car rental agreement with Avis, that everything is paid for, dont believe it.
When we arrived in Rome Airport, and where asked if we wanted anything extra for the car like navigation, wifi, extra insurance I said kindly thanks but no thanks. I signed a contract, several pages, and assumed everything was paid for. When giving back the car in Rome at the train terminal, I was charged extra 540 euros because I ordered extra insurance!?!?!?!?!?
Back home I already paid 730 Euros to autoeurope and where told everything was paid for. It was a joke. I ended up paying 1300 Euros for a standard car in 10 days!!!
Why autoeurope run a business with Avis No Idea. But I have been told that Avis employees are earning extra if they can make the clients buy extra no nonsense products.
Next time, for me there wont be a next time, but if you on day are forced to drive an Avis car and you think everything is paid for throug autoeurope, bring an extra contract for Avis to sign, where they guarantee everything is paid for.
Best thing to do AVOID RENTING AN AVIS CAR through Autoeurope.
I already tried to explain autoeurope how their partners are working, but they are not able to/they dont want to help.
August 22, 2017
Unprompted review
Reply from Auto Europe Deutschland GmbH
Dear Mr. Toft,
Thank you for your feedback.
We are sorry to hear about your experience.
Suppliers on site can and have to offer insurances. If not needed, or if you are already covered through Auto Europe, you do not need an extra insurance, like you correctly stated. Without a voucher number I cannot verify the details of your booking.
Generally speaking, once the contract at the desk is signed, it becomes legally binding. We always recommend to read the contract before signing anything, to avoid any inconvenience. Our reservation department is also available to support our customers while picking up the car.
Please feel free to contact our Customer Service should you require more information.
Best regards
Emma
Auto Europe
great i will not write more
August 22, 2017
Unprompted review
I strongly recommend not to use Auto Europe…
I strongly recommend not to use Auto Europe.
It's a rip off company.
They have a lot of rules and regulations wich they administrate in a manipulative way and only to their own advantage.
Their service is non-existent.
Their communication is rude and arrogant.
Save yourself for the poor experience wich there is a very big risk you'll have
August 9, 2017
Unprompted review
Reply from Auto Europe Deutschland GmbH
Dear Mr. Marschall,
We are sorry that you were unhappy with the service.
Without a voucher number I cannot look into your reservation to verify your statement and what happened. Could you please let me know your booking details?
Best regards
Emma
Auto Europe
Reply from Auto Europe Deutschland GmbH
Dear Mr. Luecke,
Thank you for your feedback.
Your reservation was a Last-Minute request. In these cases we always reconfirm the availability with the chosen supplier on site, to avoid any inconvenience for our customers.
In your case we unfortunately were advised that the selected vehicle is no longer available. Your booking was cancelled free of charge.
For further questions please don't hesitate to contact our reservation department under our toll free number.
Best regards
Emma
Auto Europe
Good service during booking process.
Called during the reservation with the helpdesk. The lady on the phone was very helpfull.
August 8, 2017
Unprompted review
Always free of hazzles.
July 27, 2017
Unprompted review
Super toll !!!
July 26, 2017
Unprompted review
it is not possible any more to sign in
it is not possible any more to sign in. every time i have to write all needed information again. I wrote this remark also last week, and the answer was:
´we know the problem and we are working on´.
that is difficult to believe because this problem is at least 5 months old.
also I have concern about the security of my credit card nr and all information I save in the system.
July 23, 2017
Unprompted review
Reply from Auto Europe Deutschland GmbH
Dear Mr. Copperi,
Thank you for your feedback.
Our payment page is a "Https://"-secured page. We are also audited regularly by our credit card processor and are fully PCI DSS (Payment Card Industry Data Security Standard) compliant. Therefore we can assure you that the maximum security is guaranteed.
As soon as our LogIn-option will work again, we will let you know. There are still things that need to be worked on. Please excuse the inconvenience.
Best regards
Emma
Auto Europe
Super Service
July 6, 2017
Unprompted review
gut gut gut gut gut gut gut gut gut gut
July 4, 2017
Unprompted review
always fast and reliable booking
always fast and reliable booking. Never any issues, nor with Autoreurope neither with the rental company
July 4, 2017
Unprompted review
Super Service
July 2, 2017
Unprompted review
komplett fair und transparent
July 1, 2017
Unprompted review
STAY AWAY OF AUTOEUROPE
DON'T USE AUTOEUROPE - YOU WILL REGRET IF YOU DO
I booked a car for our holiday and a few days later received a Confirmation. At the same date they withdraw the full payment on my credit card.
2 weeks before we are to go on holiday I receive an email saying, that they have cancelled the reservation!
Actually they are telling me, that due to an error the car rental was never confirmed by AVIS and it was an error that I have received the confirmation.
When visiting AVIS homepage I can see that the car is available but the price is now double up.
AUTOEUROPE is not willing to give any help. When informing them that my right is to have the car that I have booked since it actually is available - and it is their problem that the prices meanwhile has increased - they just ended the telephone conversation. My last two email they have refused to answer.
STAY AWAY FROM THIS COMPANY.....they are absolutely worthless
The voucher no. is 12688702
June 28, 2017
Unprompted review
Reply from Auto Europe Deutschland GmbH
Dear Henrik,
We are sorry to hear you had a bad experience.
Without the voucher number I cannot verify your reservation and statement. Could you please forward me your booking reference so we can look further into your case and see if we can solve the problem together?
Regarding your modified comment: We are truly sorry about the situation. As my colleague had explained, we first received the confirmation ourselves that the car would be available, just to be informed a few days later that they cannot honor the booking. Even if you see the car available on their website, it does not necessarily mean that they have it available. Most cars, like the one you chose, are considered "on-request vehicles. Such situations are very rare but can happen, when the reserved vehicle has been returned damaged for example.
My colleagues had offered an alternative car, which unfortunately did not meet your requirements from what I can see.
Your booking has been cancelled to refund the amount in full. I am happy to send the statement to your email address in case the amount has not been credited on your card yet. Please advise if you wish me to proceed.
Please accept once again our apologies for the caused inconvenience.
Best regards
Emma
Auto Europe
quick and with no credit Card extra …
quick and with no credit Card extra charges
June 20, 2017
Unprompted review
Best prices
Best prices, no doubt, but useless if you really need help!
I still use them though everytime!
June 16, 2017
Unprompted review
Everything OK
June 4, 2017
Unprompted review
booking didnt register with the rental company
Easy to book but upon arriving at the location the clerk told me that my booking had not registered in their computer. My booking didnt go through even though i entered my credit card payment details. I am Very disappointed
May 28, 2017
Unprompted review
Reply from Auto Europe Deutschland GmbH
Dear Ms. Wouters,
Thank you for your feedback.
After verifying your booking, I'd like to inform you that the booking had to be cancelled the same day you made the reservation, due to the fact that the car you chose was unavailable. We did send you an email advising about this fact. We therefore did not charge your credit card.
For further questions please don't hesitate to contact us. Our customer service will be at your disposal.
Best regards,
Emma
Auto Europe
Good and easy system to rent cars
Good and easy system to rent cars, I use AutoEurope for most of my trips
May 23, 2017
Unprompted review
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