Auto Europe Deutschland GmbH Reviews 

Living in Norway, but always book via AutoEurope Deutschland.
Better deals and service!

You book a car. You pay for it. Then you get an email "We consider your booking last minute". Then hours pass and they do not come back. I have 2 hours to my scheduled pickup and these unprofessional idiots have not come back with any information.
Avoid Auto Europe, they will screw you. They do not care.

Top !!! Top!!! Top!!!

I book with Auto Europe a few times every month. I don't even check other sites anymore. I have had to change bookings a few times and the people on the phone were always helpful and made it easy. Top points!

Top Website, Good Service, Fast and Reliable !!

Top-Konditionen - beste Autovermietungsagentur, die ich kenne!

We´ve used Auto Europe several times with no Problems at all. I could have (and probably should have) given you 5 stars but nobody is perfect. That would take away your need to get better. Keep up the good work!!

Die Reservierung funktioniert wirklich user friendly.

Read the fine print otherwise they scam you!!

Outrageous!
Booked pickup at Lisbon airport, but due to flight delay, I was late 3h. I called them including Avis to advice about delay and they said is fine as they have flight number.

At the airport Avis representative, refused to issue car keys and requested to cancel this booking and book with them directly, where price was 400EUR (comparing to 150EUR I paid for this booking)!!!

We booked with Sixt (next to Avis) for 150EUR on same day.

Whole situation was very unprofessional right from the beginning!

Now after 3rd call to customer service I've been informed that they will not refund any money as they need to pay cancellation fee!

Apart from that customer service person from Munich office told me this is normal and told me store about similar situation as example where family was late only 1h and lost over 600EUR !!!!
All what I can say is
WOW!!!!!

I'm afraid I have no other option than to contact my bank and request chargeback.

And again WOW!

I rented a car (Automated Mercedes S-Class) through them for a period of 26 days for my next trip to Romania. It seemed to me that the price was too good to be true at the moment when I made the booking, but they are advertising themselves as having the lowest rates on the market, so I thought to myself that I should give them the benefit of a doubt. This proved to be a typo actually - I guess what they were really trying to say is that they have the lowest customer service on the market.
I would like to point out that before I made the booking, I called the car rental company (Payless) and ask them if the car is available for the period of my visit and if they have any other taxes and fees that I should be aware of. They confirmed to me that the car is available and that the similar car in the same class would be a BMW 5 series. Having all this noted down, I proceeded with the booking after which I received the confirmation on the email, as planned.
Approx. 3 weeks before the trip, I received a phone call from one of the AutoEurope consultants, informing me that the car unfortunately is not available due to a system error. They offered me as an alternative and intermediate manual car (inferior class) with a 45 EUR discount. I asked them nicely to find me other alternatives as this was not suiting my needs. They told me that they will get back to me on that. One week later I call them and wrote an email asking for an update of the situation. Over the phone a different consultant told me that they can offer me an intermediate car with a 35 EUR discount this time, not 45 as offered earlier, stating this time that there was an actual error with their pricing system. I tried to reason with them and explain that according to their own terms and conditions they need to provide me with a same class vehicle or a higher class without any extra fees, or as an alternative I can book a similar class vehicle with another competitor and they will have to cover the difference - which they didn't agree to, stating that their company should not suffer any losses (for their own mistake), regardless if it's a breach of their terms of agreement. In the end they were very rude and sloppy in handling the situation and they told me that if I don't want to accept their offer, they will just have to cancel my reservation which they eventually did. To make things worse, the initial payment was made from a credit card in a foreign currency, not in EUR, but when they transferred me the money back, obviously the conversion rate was different, so I lost another 20EUR on the currency exchange. NEVER AGAIN AUTOEUROPE!