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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease and efficiency of the booking process. Many appreciate the user-friendly experience, finding it simple to obtain transparent quotes and secure a mechanic without leaving home. The staff and mechanics are frequently described as professional, knowledgeable, and respectful, contributing to a positive overall interaction. People also value the reasonable pricing and the convenience of the service. However, some customers also noted issues with the booking confirmation process, mentioning a lack of clarity or delayed communication. A few people experienced difficulties with the company's ability to find mechanics in their area after providing their information. Additionally, there were isolated instances where logbooks were not stamped or specific details like pick-up/drop-off confirmations were not provided.

What people talk about most

Service

Clients share positive opinions on service, often praising the ease of use for comparing services and finding... See more

Booking process

Users describe positive interactions with the booking process. Many customers found it easy to find... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the platform's ease of... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, helpfulness, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The communication from the team members from first contact has been exceptional. The service has been excellent. I've tried to organise a windscreen and, it's been challenging to say the least.... See more

Company replied

Rated 5 out of 5 stars

We had so many issues with the AC in my daughters car. Tried one mechanic (won't name) they just couldn't get the job done properly, so found auto guru and the mechanic (CGS Automotive Group) that cam... See more

Company replied

Rated 5 out of 5 stars

Quick and easy. Very happy with this service. Prompt responses with reasonable quotes. Made the search for a mechanic so much easier while also getting fully transparent quotes without having to leave... See more

Company replied

Rated 5 out of 5 stars

Autoguru is my go to when I need something done on my car. Have had really positive experiences with them booking is smooth and easy. The mechanics I've booked have been professional and explain in de... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Car Accessories Store

Written by the company

What drives us? Simple. It’s our burning desire to make automotive services fairer, easier and more transparent for motorists and mechanics alike. That, and the office coffee machine. But mostly, it’s the burning desire part.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

2nd time I've used AG & both experiences have been great. Quotes were emailed quickly and booking was easy

July 1, 2025
Unprompted review
AutoGuru logo

Reply from AutoGuru

Welcome back Brigit. Great to see a repeat customer share their experience. Thank you!

Rated 5 out of 5 stars

Brilliant.

Brilliant service with very professional assistance.

June 27, 2025
Unprompted review
AutoGuru logo

Reply from AutoGuru

Appreciate the review and feedback, Australian WOW Player!

Rated 5 out of 5 stars

First of all thank you for the…

First of all thank you for the personalised reminder of having to get a service which was already recently booked in at another place. The ease of Auto Guru finding a quote for me which was way less expensive than I expected. Thank you for setting the benchmark with superb service and quality care Auto Guru!

June 24, 2025
Unprompted review
AutoGuru logo

Reply from AutoGuru

We appreciate you choosing AutoGuru Lisa and are so glad we could set the benchmark for your experience. We’ll be here when you need us next! The AutoGuru Crew.

Rated 5 out of 5 stars

Very easy to use

Very easy to use. Only problem was contacting mechanic. Kept getting answering machine.

June 23, 2025
Unprompted review
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Reply from AutoGuru

Appreciate the feedback Steve! Let us know if you’d like assistance getting in touch with the mechanic.

Rated 5 out of 5 stars

Great platform

Great platform when looking for a good Machanic and great prices. I like how you can also see reviews.

June 16, 2025
Unprompted review
AutoGuru logo

Reply from AutoGuru

Being able to see reviews is such an important part of making a confident choice, and we're happy to hear it added value to your experience Maya. Thank you!

Rated 5 out of 5 stars

Car service booking - quick and easy.

It was so quick and easy to obtain an excellent offer for car service close to home. The search was quick; the response was quick; and confirmation was only a very short time afterwards. Very impressive.

June 13, 2025
Unprompted review
AutoGuru logo

Reply from AutoGuru

Glad to hear it was such a smooth and efficient experience—quick, easy, and impressive all around!

Rated 4 out of 5 stars

Easy to use

Easy to use; easy to book; easy to select

June 11, 2025
Unprompted review
AutoGuru logo

Reply from AutoGuru

Easy and efficient, just what we love to hear!

Rated 5 out of 5 stars

AutoGuru never fails to deliver

AutoGuru never fails to deliver. If you need a prompt repair, make sure you use these guys!

May 16, 2025
Unprompted review
AutoGuru logo

Reply from AutoGuru

Thanks for the awesome review! We're thrilled to hear you can always count on AutoGuru Joanne.

Rated 5 out of 5 stars

easy windscreen replacement

No fuss easy windscreen replacement at great price. Turned up when they said they would and great service.
Will definitely AutoGuru again

May 12, 2025
Unprompted review
AutoGuru logo

Reply from AutoGuru

Awesome to hear Donna!

Rated 5 out of 5 stars

As a low income earner with disabilities I love the fact you can find a workshop that fits your budget.

You can check prices and services a chose which workshop to book into. I was quoted nearly $400 for some minor work. The workshop then said they would lower it to roughly $330.00
I searched for other workshops and got a quote for $250. It pays to use auto guru

May 6, 2025
Unprompted review
AutoGuru logo

Reply from AutoGuru

Thanks for sharing your experience! We're glad AutoGuru helped you compare options—it's great to see the power of choice in action!

Rated 5 out of 5 stars

Great that I could compare pricing from…

Great that I could compare pricing from a good selection of mechanics located in my area. I booked a log book service. AutoGuru provided details of what's included in the service so I knew what to expect, what the mechanic should complete and cost upfront.

April 23, 2025
Unprompted review
AutoGuru logo

Reply from AutoGuru

We're glad AutoGuru helped you compare options and offers transparency! Thank you for the feedback, Bruce!

Rated 5 out of 5 stars

So easy

So easy, read reviews compared prices booked and paid. I’ll review service after complete

April 10, 2025
Unprompted review
AutoGuru logo

Reply from AutoGuru

Thanks for the great feedback! We're glad the booking process was easy and seamless. Looking forward to hearing from you again.

Rated 3 out of 5 stars

I was being upsold by garage that…

I was being upsold by garage that almost doubled my original quote for only basics like windshield wipers, cabin filter and wheel alignment. I refused the upselling but felt alot of pressure to accept which would have turned this bargain price into an overpriced service.

April 3, 2025
Unprompted review
AutoGuru logo

Reply from AutoGuru

Thanks for sharing your experience. We're sorry to hear you felt pressured by the workshop. We appreciate your feedback.

Rated 5 out of 5 stars

Great communication

Great communication, time and honest, very happy that my mechanic can now solve the problem and goi g to fix it when he can, price was also good.

March 19, 2025
Unprompted review
AutoGuru logo

Reply from AutoGuru

Awesome to hear, Skye!

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