The communication from the team members from first contact has been exceptional. The service has been excellent. I've tried to organise a windscreen and, it's been challenging to say the least.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had so many issues with the AC in my daughters car. Tried one mechanic (won't name) they just couldn't get the job done properly, so found auto guru and the mechanic (CGS Automotive Group) that cam... See more
Company replied
Quick and easy. Very happy with this service. Prompt responses with reasonable quotes. Made the search for a mechanic so much easier while also getting fully transparent quotes without having to leave... See more
Company replied
Autoguru is my go to when I need something done on my car. Have had really positive experiences with them booking is smooth and easy. The mechanics I've booked have been professional and explain in de... See more
Company replied
Company details
Written by the company
What drives us? Simple. It’s our burning desire to make automotive services fairer, easier and more transparent for motorists and mechanics alike. That, and the office coffee machine. But mostly, it’s the burning desire part.
Contact info
Gold Coast, Australia
- contactus@autoguru.com.au
- autoguru.com.au
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
2nd time I've used AG & both experiences have been great. Quotes were emailed quickly and booking was easy
July 1, 2025
Unprompted review
Reply from AutoGuru
Welcome back Brigit. Great to see a repeat customer share their experience. Thank you!
Reply from AutoGuru
Appreciate the review and feedback, Australian WOW Player!
First of all thank you for the…
First of all thank you for the personalised reminder of having to get a service which was already recently booked in at another place. The ease of Auto Guru finding a quote for me which was way less expensive than I expected. Thank you for setting the benchmark with superb service and quality care Auto Guru!
June 24, 2025
Unprompted review
Reply from AutoGuru
We appreciate you choosing AutoGuru Lisa and are so glad we could set the benchmark for your experience. We’ll be here when you need us next! The AutoGuru Crew.
Very easy to use
Very easy to use. Only problem was contacting mechanic. Kept getting answering machine.
June 23, 2025
Unprompted review
Reply from AutoGuru
Appreciate the feedback Steve! Let us know if you’d like assistance getting in touch with the mechanic.
Great platform
Great platform when looking for a good Machanic and great prices. I like how you can also see reviews.
June 16, 2025
Unprompted review
Reply from AutoGuru
Being able to see reviews is such an important part of making a confident choice, and we're happy to hear it added value to your experience Maya. Thank you!
Car service booking - quick and easy.
It was so quick and easy to obtain an excellent offer for car service close to home. The search was quick; the response was quick; and confirmation was only a very short time afterwards. Very impressive.
June 13, 2025
Unprompted review
Reply from AutoGuru
Glad to hear it was such a smooth and efficient experience—quick, easy, and impressive all around!
Reply from AutoGuru
Easy and efficient, just what we love to hear!
Reply from AutoGuru
Thanks Matthew, glad to hear!
Easy to navigate and great
Easy to navigate and great, prompt responses.
May 27, 2025
Unprompted review
Reply from AutoGuru
Thanks for the great feedback!
AutoGuru never fails to deliver
AutoGuru never fails to deliver. If you need a prompt repair, make sure you use these guys!
May 16, 2025
Unprompted review
Reply from AutoGuru
Thanks for the awesome review! We're thrilled to hear you can always count on AutoGuru Joanne.
easy windscreen replacement
No fuss easy windscreen replacement at great price. Turned up when they said they would and great service.
Will definitely AutoGuru again
May 12, 2025
Unprompted review
Reply from AutoGuru
Awesome to hear Donna!
As a low income earner with disabilities I love the fact you can find a workshop that fits your budget.
You can check prices and services a chose which workshop to book into. I was quoted nearly $400 for some minor work. The workshop then said they would lower it to roughly $330.00
I searched for other workshops and got a quote for $250. It pays to use auto guru
May 6, 2025
Unprompted review
Reply from AutoGuru
Thanks for sharing your experience! We're glad AutoGuru helped you compare options—it's great to see the power of choice in action!
Reminder of service needed and linked…
Reminder of service needed and linked to my usual mechanic
April 30, 2025
Unprompted review
Reply from AutoGuru
Thank you for the feedback.
Great that I could compare pricing from…
Great that I could compare pricing from a good selection of mechanics located in my area. I booked a log book service. AutoGuru provided details of what's included in the service so I knew what to expect, what the mechanic should complete and cost upfront.
April 23, 2025
Unprompted review
Reply from AutoGuru
We're glad AutoGuru helped you compare options and offers transparency! Thank you for the feedback, Bruce!
So easy
So easy, read reviews compared prices booked and paid. I’ll review service after complete
April 10, 2025
Unprompted review
Reply from AutoGuru
Thanks for the great feedback! We're glad the booking process was easy and seamless. Looking forward to hearing from you again.
I was being upsold by garage that…
I was being upsold by garage that almost doubled my original quote for only basics like windshield wipers, cabin filter and wheel alignment. I refused the upselling but felt alot of pressure to accept which would have turned this bargain price into an overpriced service.
April 3, 2025
Unprompted review
Reply from AutoGuru
Thanks for sharing your experience. We're sorry to hear you felt pressured by the workshop. We appreciate your feedback.
Great communication
Great communication, time and honest, very happy that my mechanic can now solve the problem and goi g to fix it when he can, price was also good.
March 19, 2025
Unprompted review
Reply from AutoGuru
Awesome to hear, Skye!
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