We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us... See more
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Review summary
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Reviews shaping this summary
I callaed today regarding a technical issues with a product I purchased from a private seller and spoke with a gentleman from this company who gave me some fantastic advice and helped me sort it out.... See more
Company replied
The AES team are so patient, knowledgeable and helpful. I've had so many questions and separate orders for parts as I learn to build a system. They have supported me all the way and have so much inf... See more
Company replied
Wow what an amazing company to deal with. We were let down by a previous company when our submersible grinder pump started to fail. A few emails with Tina (who answered lots of question's with patienc... See more
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Company details
About Automated Environmental Systems
Written by the company
The fastest growing area of our business is swimming pool equipment, specifically swimming pool heat pumps. We have helped thousands of customers find cost effective heating solutions for their pools, a heat pump can save you up to 80% on the cost of heating your pool compared with traditional heating methods.
We also supply pumping stations, ranging from small tanks for dealing with surface water to large complex builds for commercial, industrial, building and renovation projects.
We are able to source a vast range of pumps from most major manufacturers, so whether you need a drainage pump, sewage pump, booster set, engine pump or a specialist pump that can handle chemicals or hot water, we have the solution for you.
Automated Environmental Systems provide preventative servicing, emergency response breakdown and repairs for sewage pumping stations, storm water pumping stations and effluent pumping stations. VISIT OUR WEBSITE
Contact info
Unit B, Anglian Lane, IP32 6SR, Bury St Edmunds, United Kingdom
- +441284658770
- sales@automatedenvironmentalsystems.co.uk
- automatedenvironmentalsystems.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Fast dispatch and as described
Fast dispatch, delivery notifications, Item was delivered promptly and was as advertised
September 18, 2025
Reply from Automated Environmental Systems
Hi David, many thanks for your feedback and thanks also for your five star review :)
Kind Regards,
The team at AES
Simon was top class
Simon was top class, simple & effective communication . I was stressed trying to get my unit to work, he fixed it within a 10 minute call.
September 22, 2025
Unprompted review
Reply from Automated Environmental Systems
Hi Leon, more than happy to help, glad we managed to sort the issue for you, many thanks for your five star review :)
Kind Regards,
Simon and the team at AES
Excellent service
Excellent service, advise and delivery of a check valve which has done the job
September 2, 2025
Reply from Automated Environmental Systems
Hi Peter, many thanks for your feedback, always happy to help and thanks also for your five star review :)
Kind Regards,
The team at AES
This is the second ASHP that I have…
This is the second ASHP that I have bought off AES, a Remora F6 and the latest is a Remora F8 - both to heat two koi ponds.
Absolutely fabulous service from everyone I have spoke to. My normal Koi dealer tried to sell the second ASHP but after receiving such good service from AES the first time with the F6 I decided to buy the F8 off them as well as they are so knowledgable on them and I am sure I will receive good back up service should I ever need it.
September 8, 2025
Reply from Automated Environmental Systems
Hi Nikki, thank you for the great feedback on your recent purchase from us, glad to hear that everything was to your satisfaction and we will most certainly continue to provide support whenever it should be needed, thank you also for your five star review, much appreciated :)
Kind Regards,
The team at AES
Amazing service
Amazing service, staff are always willing to go above and beyond to help.
September 9, 2025
Reply from Automated Environmental Systems
Hi Karl, many thanks for your feedback, always happy to help and thanks also for your five star review :)
Kind Regards,
The team at AES
Great Service from the AES Team
Nick was quick to reply and update me on my order. It was dispatched and arrived quickly.
September 5, 2025
Reply from Automated Environmental Systems
Hi Michael, always happy to help, many thanks for your feedback and for your five star review :)
Kind Regards,
The team at AES
Good advice prompt delivery
Gave very good advice and presented a number of options. Once ordered the unit arrived within 2 days
September 5, 2025
Reply from Automated Environmental Systems
Hi Peter, always more than happy to help, many thanks for your feedback and for your five star review :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi, thank you for your feedback and for your five star review :)
Kind Regards,
The team at AES
Pool ownership very new to me
Pool ownership very new to me, needed bypass kit for pool, contacted company set details plus photos of pool, heatpump & filter pump, sent me exactly what I needed,
Perfect.
September 2, 2025
Reply from Automated Environmental Systems
Hi Carl, we're always more than happy to help, thank you for your feedback and for your five star review :)
Kind Regards,
The team at AES
Ordered delivered all easy
August 13, 2025
Reply from Automated Environmental Systems
Hi John, Thank you for your five star review :)
Kind Regards,
The team at AES
Very polite and helpful staff who…
Very polite and helpful staff who responded quickly and efficiently to our request.
August 12, 2025
Reply from Automated Environmental Systems
Hi, always happy to help, thank you for your feedback and for your five star review :)
Kind Regards,
The team at AES
Professional, expert and trustworthy.
We engaged AES to upgrade our swimming pool heating system. Simon visited the site and he made an extremely thorough inspection of our existing setup. He made a number of suggestions that would improve the efficiency and offered a range of solutions and the costs of each option. Simon followed up with firm quotations and an installation date.
The installation was carried out with great skill and efficiency and Simon and his team could not have been more helpful. The final outcome is fantastic and If you are looking for a company that combines expertise and a fantastic work ethic then you will be happy with AES.
August 22, 2025
Unprompted review
Reply from Automated Environmental Systems
Hi Tim, thank you for the fantastic feedback on your recent experience with us, it was a pleasure for myself and the team to be able to help with your plant room upgrade, thank you also for your recommendation :)
Kind Regards,
Simon and the team at AES
Good advice and very helpful
August 5, 2025
Reply from Automated Environmental Systems
Hi Elaine, always happy to help, thank you for your feedback and for your five star review :)
Kind Regards,
The team at AES
fitted perfect
August 14, 2025
Reply from Automated Environmental Systems
Thank you for your five star review :)
Kind Regards,
The team at AES
Bought a wooden swimming pool from…
Bought a wooden swimming pool from these guys. They offered lots of advice and a good deal on the package which included heat pump and filter and pump.
Would recommend !
August 12, 2025
Reply from Automated Environmental Systems
Hi Richard, always happy to help, many thanks for the recommendation and for your five star review :)
Kind Regards,
The team at AES
Got a Proteam ix7 for my small inground…
Got a Proteam ix7 for my small inground 9500L pool. Heats it easily and very well. Works great with smart life, my only criticism would be it would be nice if the smart life app gave a more accurate temp such as "26.7" rather than just whole numbers. Maybe that can be updated in the future, many thanks
July 31, 2025
Reply from Automated Environmental Systems
Hi Matt, many thanks for the feedback, we'll look into the app temperature display, within Smart Life you can alter the temperature scale of a device, but this might be something that needs enabling before you can access it, thank you for your five star review :)
Kind Regards,
The team at AES
Had trouble finding the correct hose…
Had trouble finding the correct hose tail connector for discontinued heater. They managed to sort me out. Fantastic company.
August 1, 2025
Reply from Automated Environmental Systems
Hi Fraser, more than happy to help, thank you for your five star review :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Leon, thank you for your feedback and for your five star review :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Will, always happy to help, thank you for your five star review :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Richard, thank you for the great feedback and for the five star review :)
Kind Regards,
The team at AES
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