We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us... See more
Company replied
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Review summary
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Reviews shaping this summary
I callaed today regarding a technical issues with a product I purchased from a private seller and spoke with a gentleman from this company who gave me some fantastic advice and helped me sort it out.... See more
Company replied
The AES team are so patient, knowledgeable and helpful. I've had so many questions and separate orders for parts as I learn to build a system. They have supported me all the way and have so much inf... See more
Company replied
Wow what an amazing company to deal with. We were let down by a previous company when our submersible grinder pump started to fail. A few emails with Tina (who answered lots of question's with patienc... See more
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Company details
About Automated Environmental Systems
Written by the company
The fastest growing area of our business is swimming pool equipment, specifically swimming pool heat pumps. We have helped thousands of customers find cost effective heating solutions for their pools, a heat pump can save you up to 80% on the cost of heating your pool compared with traditional heating methods.
We also supply pumping stations, ranging from small tanks for dealing with surface water to large complex builds for commercial, industrial, building and renovation projects.
We are able to source a vast range of pumps from most major manufacturers, so whether you need a drainage pump, sewage pump, booster set, engine pump or a specialist pump that can handle chemicals or hot water, we have the solution for you.
Automated Environmental Systems provide preventative servicing, emergency response breakdown and repairs for sewage pumping stations, storm water pumping stations and effluent pumping stations. VISIT OUR WEBSITE
Contact info
Unit B, Anglian Lane, IP32 6SR, Bury St Edmunds, United Kingdom
- +441284658770
- sales@automatedenvironmentalsystems.co.uk
- automatedenvironmentalsystems.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Seamless prompt purchase of a like for…
Seamless prompt purchase of a like for like pool pump
August 4, 2025
Reply from Automated Environmental Systems
Hi Rob, always happy to help, thank you for your five star review :)
Kind Regards,
The team at AES
Excellent company to deal with
From beginning to end AES made this easy and kept me informed through out the process. The team that came to clean the drainage chamber did a brilliant job considering the scale of the work required. Excellent company to deal with, great communication and reasonably priced. This will now be my go to company for any drainage requirements I may have.
August 1, 2025
Unprompted review
Reply from Automated Environmental Systems
Hi Gail, thank you so much for the feedback on your recent visit from our service team, it's great to hear that you are pleased with the work done, we look forward to being of service in the future, many thanks also for your five star review :)
Kind Regards,
The team at AES
Gave good advice willing to spend time…
Gave good advice willing to spend time to discuss problems and gave cost effective soloutions
July 31, 2025
Reply from Automated Environmental Systems
Hi Kevin, thank you for your feedback, always happy to help, thank you also for your five star review :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Charles, always happy to help, thank you for your five star review :)
Kind Regards,
The team at AES
Good, old fashioned customer service
Good, old-fashioned customer service.
You get to speak to a human who is knowledgeable, listens, understands and advises expertly.
The kit I bought was exactly what I needed, and recommended by AES.
July 8, 2025
Reply from Automated Environmental Systems
Hi Terry, thank you for your feedback and recommendation, we're always more than happy to help when we can, thanks also for the five star review :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi, thank you for your five star review :)
Kind Regards,
The team at AES
Great range in stock
Great range in stock, good prices, Super fast delivery and great tracking information form the courier (albeit pull not push)
July 11, 2025
Reply from Automated Environmental Systems
Hi Mike, thank you for your feedback and your five star review :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Stephen, always happy to help, thank you for your five star review :)
Kind Regards,
The team at AES
Responsive, professional, knowledgeable and helpful
Every time we ask for help these guys are just brilliant. This time I sent in a photo of a broken part as I had no idea what it was called. Incredibly helpful. Thank you!
July 2, 2025
Reply from Automated Environmental Systems
Hi Louise, more than happy to help whenever we can, glad we could help out with the broken part, thank you for your five star review :)
Kind Regards,
The team at AES
Great service payed for my product and…
Great service payed for my product and delivered next day amazing customer service very kind
July 2, 2025
Reply from Automated Environmental Systems
Hi, glad to hear your product was delivered next day as expected, always happy to help, thank you for your five star review :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Stephen, always happy to help, thank you for your five star review :)
Kind Regards,
The team at AES
IX22 Swimming Pool Heater
IX22 Swimming Pool Heater, the order was easy, next day delivery, had an issue with size of water input and output only 50mm connection provided, part missing to reduce to 1.5", very helpful missing part sent out same day for next day delivery, highly recommend this company.
July 3, 2025
Reply from Automated Environmental Systems
Hi Dionne, thanks for your feedback, apologies that the reducers were missing, but pleased to hear that we were able to resolve this quickly for you. Thank you so much for your recommendation it is much appreciated :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Sylvia, glad to hear your delivery was received next day as expected, thank you for your five star review :)
Kind Regards,
The team at AES
First class company to deal with
First class company to deal with. No previous dealings and Simon could not have been more helpful, professional and a pleasure to deal with. Will definitely be using them again. 5*
June 23, 2025
Unprompted review
Reply from Automated Environmental Systems
Hi Alex, thank you so much for your kind feedback, it was a pleasure to be able to help you. Thank you for your five star review :)
Kind Regards,
Simon and the team at AES
Helpful and informed
Nick was very helpful in sorting out a query we had about a pool bypass kit and how to install the kit. Sent us a diagram by email following a useful telephone conversation.
We have now installed a bypass kit and are delighted it’s fully working. Thank you for your help.
June 6, 2025
Reply from Automated Environmental Systems
Hi Graham, thank you so much for your kind feedback, it's great to hear that you are now up and running - if we can be of any future assistance, please let us know :)
Kind Regards,
The team at AES
Excellent products and service
AEG and Simon have been consistently excellent – both in terms of the products they’ve supplied and the service during and after fulfilment. They’re all also genuinely nice people and I strongly recommend them.
June 17, 2025
Unprompted review
Reply from Automated Environmental Systems
Hi Richard, thank you so much for your kind feedback, it's easy to say but we do genuinely care about the service we provide, so it's great to hear when we meet our customer's expectations. Thank you for your recommendation :)
Kind Regards,
Simon and the team at AES
Great Service
Great service from the outset. Communication was spot on, and the engineers that attended were informative and pleasant. Cant fault anything from start to finish.
June 17, 2025
Unprompted review
Reply from Automated Environmental Systems
Hi Paul, thanks for your feedback on your recent service visit, glad to know we provided a high level of service for you, we will pass your comments back to our service team :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Lee, always more than happy to help, thank you for your five star review :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Richard, always more than happy to help, thank you for your five star review :)
Kind Regards,
The team at AES
AES have been fantastic
AES have been fantastic. From helping me get the right thing to helping me make sure I get the most from it! Very very helpful. Highly reccomend.
June 12, 2025
Unprompted review
Reply from Automated Environmental Systems
Hi David, Always happy to help, thank you for your recommendation and your five star review :)
Kind Regards,
The team at AES
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