We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us... See more
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Review summary
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I callaed today regarding a technical issues with a product I purchased from a private seller and spoke with a gentleman from this company who gave me some fantastic advice and helped me sort it out.... See more
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The AES team are so patient, knowledgeable and helpful. I've had so many questions and separate orders for parts as I learn to build a system. They have supported me all the way and have so much inf... See more
Company replied
Wow what an amazing company to deal with. We were let down by a previous company when our submersible grinder pump started to fail. A few emails with Tina (who answered lots of question's with patienc... See more
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Company details
About Automated Environmental Systems
Written by the company
The fastest growing area of our business is swimming pool equipment, specifically swimming pool heat pumps. We have helped thousands of customers find cost effective heating solutions for their pools, a heat pump can save you up to 80% on the cost of heating your pool compared with traditional heating methods.
We also supply pumping stations, ranging from small tanks for dealing with surface water to large complex builds for commercial, industrial, building and renovation projects.
We are able to source a vast range of pumps from most major manufacturers, so whether you need a drainage pump, sewage pump, booster set, engine pump or a specialist pump that can handle chemicals or hot water, we have the solution for you.
Automated Environmental Systems provide preventative servicing, emergency response breakdown and repairs for sewage pumping stations, storm water pumping stations and effluent pumping stations. VISIT OUR WEBSITE
Contact info
Unit B, Anglian Lane, IP32 6SR, Bury St Edmunds, United Kingdom
- +441284658770
- sales@automatedenvironmentalsystems.co.uk
- automatedenvironmentalsystems.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Fantastic support
Fantastic support before, during and after our purchase. Simon was very helpful recommended what we needed for our current setup, and even after when we were having a few teething issues he was always on hand to assist
June 13, 2025
Unprompted review
Reply from Automated Environmental Systems
Always happy to help before, during and after a purchase, thank you for your feedback and your five star review :)
Kind Regards,
Simon and the team at AES
The immediate response and the answers…
The immediate response and the answers to me questions were very quick. Even when i called, i got an immediate solution
May 28, 2025
Reply from Automated Environmental Systems
Hi, always happy to help, thank you for your feedback and your five star review :)
Kind Regards,
The team at AES
Fantastic customer service from AES
Purchased a Remora i15 Inverter heat pump last year (2024), but when I fired it up this year I was getting a flow rate error.
Emailed AES and much to my surprise I had a response immediately! As this was a bank holiday weekend I was pretty impressed.
I spoke to Simon at AES who arranged a video call to investigate the issue. We tried many things including manually triggering the flow switch (which worked). Simon walked through all of the pipework and even did some calculations on my pool pump flow rate.
After an hour or so, the error remained, but Simon suggested sending out a replacement flow switch, even though it appeared to be working ok when triggered manually.
New part arrived which was straight forward to replace and result!!!! It was all working!
I cannot thank Simon at AES enough, not only did he spend an hour on a bank holiday weekend supporting me, but also issued a replacement part free of charge in good time. This is fantastic customer service! Many Thanks!
May 30, 2025
Reply from Automated Environmental Systems
Hi Mike, thank you for your great feedback, we're always happy to help whenever we can - we know that issues with equipment don't keep to office hours! Thank you for taking the time to leave a review of your experience with our after sales, it is very much appreciated :)
Kind Regards,
Simon and the team at AES
Reply from Automated Environmental Systems
Always happy to help, thank you for your continued custom and your five star review :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Florence, we're always happy to help whenever we can, thank you for five star review it is very much appreciated :)
Kind Regards,
The team at AES
Ordered a part
Ordered a part, paid for part, part arrived. Not fitted yet as on holiday but the process was super slick
May 28, 2025
Reply from Automated Environmental Systems
Hi Ian, we're always more than happy to help, thank you for feedback it is very much appreciated :)
Kind Regards,
The team at AES
Helpful advice on telephone
Helpful advice on telephone. Delivery off i9 arrived on time next day as promised,. Cant comment on the heat pumps performance as yet but looks very well made and was packaged very well. Thanks A.E.S.
May 28, 2025
Reply from Automated Environmental Systems
Hi Andy, thank you for the feedback on your experience so far, we are here to help with any questions once your heat pump is up and running :)
Kind Regards,
The team at AES
This is an outstanding company
This is an outstanding company. It is so refreshing to deal with people who are not only extremely efficient but very polite and helpful in every respect. Can't recommend them highly enough.
May 27, 2025
Unprompted review
Reply from Automated Environmental Systems
Hi Susan, we're always happy to help whenever we can, thank you for feedback and your recommendation, it is very much appreciated :)
Kind Regards,
The team at AES
Absolutely spot on for customer…
Absolutely spot on for customer service!
Every time I have reached out for support whether for product selection or support for how to use a product Simon Ward has been incredibly helpful. Always has spot on advice and is patient when executing explanations. He’s been available and always responds no matter if it’s a minor queasy or something more complex.
May 18, 2025
Unprompted review
Reply from Automated Environmental Systems
Hi Angeline, always happy to help whenever we can, thank you for the great review, much appreciated :)
Kind Regards,
Simon and the team at AES
Inverter heat pump
The pre sales team were great with answering my questions in a timely manner. Delivery was quicker than expected.
Only thing to not give 5 stars is lack of instructions on the different modes and what they do, and no screws were provided to screw in the feet to the floor
April 29, 2025
Reply from Automated Environmental Systems
Hi Ryan, always happy to help, thank you for your feedback and we have taken on board the points you have made.
Kind Regards,
The team at AES
Nice unit very quiet
Nice unit very quiet, a vast improvement from my previous heat pump. It hasn’t seen winter yet though.
March 14, 2025
Reply from Automated Environmental Systems
Hi Mick, thank you for your initial feedback and your five star review, it is very much appreciated :)
Kind Regards,
The team at AES
I have been using this company for many…
I have been using this company for many years for pool supplies and they are always available on end of the phone for help and advise. Orders always come next day too! So highly recommended for anyone needing fast, dependable pool supplies.
May 7, 2025
Reply from Automated Environmental Systems
Hi Sabato, we're always happy to help whenever we can, thank you for feedback, your recommendation and your continued custom, it is very much appreciated :)
Kind Regards,
The team at AES
A good experience from initial advice…
A good experience from initial advice through to delivery. I am a previous customer and have never had a problem.
April 30, 2025
Reply from Automated Environmental Systems
Hi David, thank you for taking the time to leave feedback, we are always happy to help, it is very much appreciated :)
Kind Regards,
The team at AES
Great guys
Great guys, I popped in for some advice and they where happy to sit down with me and make a shopping list :)
They seem to stock everything in one place and can draw up a plan of attack for most projects, really handy if you need pool parts!
May 2, 2025
Reply from Automated Environmental Systems
Hi Kevin, we're always happy to help, great to meet you the other day and thank you for taking the time to leave a review of your recent visit to our office, it is very much appreciated :)
Kind Regards,
The team at AES
Excellent response to problems with heat p[ump
Excellent response to difficulties with Remora heat pump. AES sent an engineer the following day. The engineer was very professional and arrived on time,
They examined the unit in detail and checked the internal parameters. Reasons were given for the malfunction and suggestions given, my unit is currently functioning well.
May 7, 2025
Unprompted review
Reply from Automated Environmental Systems
Hi Robert, we're always happy to help whenever we can, thank you for taking the time to leave a review of your experience with our technical and service teams, glad to hear your heat pump is now running well :)
Kind Regards,
The team at AES
Called up and spoke with the Technical…
Called up and spoke with the Technical team, they quickly understood my problem and resolved it by sending a replacement part which arrived next day. Really helpful!
May 2, 2025
Reply from Automated Environmental Systems
Hi, we're always happy to help whenever we can, thank you for taking the time to leave a review of your experience with our technical team, it is very much appreciated :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Chris, always happy to help, thank you for your five star review :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Darren, thank you for your feedback and for your five star review :)
Kind Regards,
The team at AES
Good price and superfast delivery
April 28, 2025
Reply from Automated Environmental Systems
Hi Donna, thank you for your feedback and for your five star review :)
Kind Regards,
The team at AES
Excellent service
Excellent service, arrived the next day, so could not have been better.I have not used it yet as the Electrican is coming next week!
April 8, 2025
Reply from Automated Environmental Systems
Hi, thank you for your feedback and for your five star review :)
Kind Regards,
The team at AES
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