Automotive Superstore Pty Ltd Reviews 

1,585
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 199 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent prices and the wide variety of products, often finding exactly what they need. Many highlight the fast processing and delivery services, with orders arriving quickly. The ordering process is generally described as simple and efficient, supported by helpful staff. Conversely, a small portion of people felt that product compatibility was sometimes an issue, with items not fitting as expected. Some reviewers also experienced significant order processing delays or found products listed as in stock were actually unavailable. Additionally, a few customers noted difficulties with the website's navigation, payment processing, or its compatibility tools.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers praising the product quality,... See more

Order

People report ambiguous experiences with order, with some customers finding the ordering process simple,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Price

Customers had positive experiences with price, consistently praising the great and competitive pricing, with... See more

Website

Reviewers mention ambiguous feedback about the website, with many praising its ease of use for finding and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I initially had trouble getting into my account after a password change recommended by Norton. I contact them online and still had trouble. I persisted and I believe the problem was my end. When I got... See more

Rated 4 out of 5 stars

Great site, short on detail for fitment of wiper blades. There is direction for advice, but no advice on actual fitment types, of which there are two. Despite match to make model and series, not sure... See more

Rated 4 out of 5 stars

Hi, I purchased 2 x large Brembo rotors this week and had them delivered to Melbourne. Items were delivered really quick by Aus Post. When you see the pics you'll understand. Both rotors weigh... See more

Rated 5 out of 5 stars

I ordered pioneer speakers to upgrade the cheap speakers in my series 200 landcruiser from automotive superstores a week ago, recieved them yesterday and fitted them both in about an hour this morn... See more


Company details

  1. Auto Parts Store
  2. Car Accessories Store
  3. Car Stereo Store

Written by the company

Automotive Superstore is Australia’s most trusted car parts & accessories store. All your favourite brands online delivered to your door at unbeatable prices! Free Shipping $99+


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(1,585)

191 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Slow delivery

Product was fine and a decent price, but took 2 weeks to arrive. Needed the parts in a hurry and based on other feedback expected it to arrive before a long driving trip. Didn't arrive until I got home again!! No option during checkout for express postage - not that it mattered in the end as it wasn't shipped until well after I needed it.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

Entitled

Asking for a review before you’ve sent the product and after you already missed dispatched date is pretty entitled.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Easy system for parts search

Easy to add a vehicle , easy to search for parts and find correct part , only issue I had was trying to pay for my purchase, the system was not working or down and it took some time to actually complete the transaction but eventually it went through.

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

To slow

To slow , from ordering to posting shouldn't take more than 2 to 3 days . Everyone is sending much quicker.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Was in your Orange store and purchased…

Was in your Orange store and purchased headlights bulbs for my MG the young guy ….?..….Jones that served me was very helpful ,had trouble replacing the bulb because of the way it was replaced previously ,asked me if i could come back on Tuesday so a team member could assist .Both store manager did assist still had trouble So they called on Jess ,he was able to get the job done. I was so impressed with how they all were invested in getting the job done , it was only light bulbs Probably best customer service I have experienced in along time.

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish communication and dispatch times!

Hi there,

What is the status of my order number 101051267?

I have not heard anything regarding this click and collect order in the past few days and it was supposed to be ready last Friday, 19 June.

Please advise. If it is taking too long, I'd like you to process a refund immediately as I need the parts urgently.

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

Order was not sent, poor communication.

After placing an order no action for over a week, 5 days after estimated dispatch date. Unacceptable to leave it with zero communication, left me hang out to dry before a camping trip I needed these parts. DO NOT RECOMMEND and won't ever buy from them again.

June 21, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look