At the time of writing - Order placed on 26th June. Received comms on 6th June stating error with order and order hasn't shipped unless I pay an extra amount. Telephoned me with automated pa... See more
Company replied
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See what reviewers are saying
Wish I would of ordered off eBay . Ordered last Tuesday 20th and being advised delivery Wed/Thurs 28/29 . Just repeating what everyone else says . No delivery options for next day etc. No ETA when ord... See more
Company replied
Spare part was good quality and very well packed and fitted perfectly. Just one observation, it took six days for the part to arrive as it comes from Germany, although very pleased with everything, i... See more
Company replied
Ordering from Autopartspro for me was a risk at beginning because I did not know the firm. Once I ordered I find them very professional. My package was visible online from the day it was sent to me. O... See more
Company replied
Company details
Written by the company
Your car parts shop for ✓ low-priced auto parts ✓ brakes ✓ filters and more - we have almost everything for your vehicle at attractive prices
Contact info
United Kingdom
- trust@autopartspro.co.uk
- autopartspro.co.uk
3.8
Great
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service and speed was good
The service and speed was good. But the packaging was a massive overkill I even posted it on face book.
February 2, 2024
Reply from Autopartspro - Great Britain
Hello Gary,
We are sorry to hear that you aren't satisfied fully.
Please be informed that all our parcels are insured and have several standard box sizes, depending on the courier.
Thanks for your feedback , we will work in this direction.
Best Regards,
Autopartspro Team.
Great service
January 26, 2024
Reply from Autopartspro - Great Britain
Hello Jm!
Thank you for taking time to leave a review of our company.
Have a nice day!
Best regards,
Autopartspro Team
Reply from Autopartspro - Great Britain
Hello John! Thank you for your feedback. We are very happy to know that we were able to surprise and please you! Best regards, Autopartspro Team
Your service is excellent
December 15, 2023
Reply from Autopartspro - Great Britain
Hello MR LASSILEEN SAMUEL!
Thank you for your kind words and appreciation of the quality of our work.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
Autopartspro Team
Starter motor rubbish
Took 5 days for my new starter motor to come and then it only worked less than 10 times before clapping out a month later. I would not recommend these.
September 1, 2023
Unprompted review
Reply from Autopartspro - Great Britain
Hi Anthony!
We are sorry to know that you were not satisfied with your purchase. Please contact us at trust@autopartspro.co.uk with detailed information.
We look forward to hearing from you.
Best regards,
Autopartspro team
Exactly what was ordered, no fuss
Delivered as stated but could have been sooner had I been in more of a rush.
November 28, 2023
Reply from Autopartspro - Great Britain
Hi Brian!
Thank you for taking time to leave a review of our company.
Have a nice day!
Best regards,
Autopartspro Team
Great service will use again
November 2, 2023
Reply from Autopartspro - Great Britain
Hello Luke!
Thank you very much for your kind words.
We will continue to delight you with high-quality service.
Best regards,
Autopartspro Team
Order came very quickly and was able to…
Order came very quickly and was able to fix problem
October 16, 2023
Reply from Autopartspro - Great Britain
Hello Stuart!
We are very glad that your cooperation with us has brought positive emotions.
Our specialists are always ready to provide professional advice.
Please, feel free to contact us again.
Best regards,
Autopartspro team
My ordederell packed condi
My order received as advise. AND in good well packed condition.
October 23, 2023
Reply from Autopartspro - Great Britain
Hello Mahmoud!
Thank you for your feedback.
Have a nice day!
Best regards,
Autopartspro Team.
Reply from Autopartspro - Great Britain
Hi Brian!
Thank you very much for your feedback and wonderful rating. We will continue to work only for 5*
Best regards,
Autopartspro Team
Purchase for Nissan Xtrail ...Ac dryer
My purchased order was completed in reasonably short time, and both the supplier and delivery service provided met my expectations.
October 2, 2023
Reply from Autopartspro - Great Britain
Hello Naturerasta!
Thank you very much for your time and appreciation.
Best regards,
Autopartspro Team
Great communication
Great communication
Good advice, prompt delivery and great value for money. Very easy to deal with and would highly recommend
October 3, 2023
Reply from Autopartspro - Great Britain
Hello Joseph!
We are very glad that your cooperation with us has brought positive emotions.
Our specialists are always ready to provide professional advice.
Please, feel free to contact us again.
Best regards,
Autopartspro team
Reply from Autopartspro - Great Britain
Hello Derek!
We are very pleased to read the sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything.
Best regards,
Autopartspro Team
Misleading, difficult to use and overall poor
Severeal major problems with this site:
- The company is based in Germany but uses .co.uk which I can only describe as misleading (also no mention of this fact that I could find on the site)
- It's even called 'Autopartspro - Great Britain' on trustpilot which is also misleading
- Awkward and clunky website functionality and navigation
- Completely different part sent vs what was ordered
- Returns process is exceptionally difficult, with complex bank details being required and inadequate customs label guidance
- No telephone support, instead there's multiple delayed email chains
Based on my experience I would avoid and look elsewhere.
September 22, 2023
Reply from Autopartspro - Great Britain
Hello Mr K,
The information about our company is publicly available on the website: https://www.autopartspro.co.uk/company/ There you can also find the phone number.
Kindly note that the non-fitted parts are eligible for a standard return process.
Please contact us at trust@autopartspro.co.uk and our quality control manager will look into the issue that occurred.
Best regards,
Autopartspro Team.
Reply from Autopartspro - Great Britain
Hello Anthony!
Thank you very much for your time and appreciation.
Best regards,
Autopartspro Team.
Quick correct delivery
September 18, 2023
Reply from Autopartspro - Great Britain
Hello Gunnar!
Thank you for taking time to leave a review of our company.
Have a nice day!
Best regards,
Autopartspro Team
Very Satisfied.
Spare part was good quality and very well packed and fitted perfectly.
Just one observation, it took six days for the part to arrive as it comes from Germany, although very pleased with everything, if you are in urgent need of a part you should bear this in mind, it does quote this on their Website.
September 14, 2023
Reply from Autopartspro - Great Britain
Hello Brian!
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
Autopartspro Team.
Reply from Autopartspro - Great Britain
Hello Stuart!
We want to thank you for your time and positive feedback!
Best regards,
Autopartspro Team.
Very fast will be back
August 27, 2023
Reply from Autopartspro - Great Britain
Hello Mark!
Thank you for your feedback!
We look forward to seeing you in our online store.
Best regards,
Autopartspro Team.
Although the company is in Germany and…
Although the company is in Germany and also the manufacturer as well the quality of their products are lower than the Chinese products.
I bought a car mudguard and the material used its extremely thin and flexible, also loads of bulges , scratches and a hand print on the mudguard.
I should have known, this was half the price of the original part but thought how bad can it be, well bad enough not to install it on the car ...
August 28, 2023
Unprompted review
Reply from Autopartspro - Great Britain
Hi Leonard!
We are sorry to know that you were not satisfied with your purchase. Please contact us at trust@autopartspro.co.uk with detailed information. Send us photos of products and packaging, share your thought. We care quality matter and will definitely look into this.
We look forward to hearing from you.
Best regards,
Autopartspro team
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