At the time of writing - Order placed on 26th June. Received comms on 6th June stating error with order and order hasn't shipped unless I pay an extra amount. Telephoned me with automated pa... See more
Company replied
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Wish I would of ordered off eBay . Ordered last Tuesday 20th and being advised delivery Wed/Thurs 28/29 . Just repeating what everyone else says . No delivery options for next day etc. No ETA when ord... See more
Company replied
Spare part was good quality and very well packed and fitted perfectly. Just one observation, it took six days for the part to arrive as it comes from Germany, although very pleased with everything, i... See more
Company replied
Ordering from Autopartspro for me was a risk at beginning because I did not know the firm. Once I ordered I find them very professional. My package was visible online from the day it was sent to me. O... See more
Company replied
Company details
Written by the company
Your car parts shop for ✓ low-priced auto parts ✓ brakes ✓ filters and more - we have almost everything for your vehicle at attractive prices
Contact info
United Kingdom
- trust@autopartspro.co.uk
- autopartspro.co.uk
3.8
Great
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Good part and arrived quickly
August 18, 2023
Reply from Autopartspro - Great Britain
Hello Arthur!
Thank you for your feedback.
Have a nice day!
Best regards,
Autopartspro Team.
Reply from Autopartspro - Great Britain
Hi Anders!
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
Autopartspro Team.
I placed my order
I placed my order. They sent it. No hassle. Good product. Good price. Thank you.
August 21, 2023
Reply from Autopartspro - Great Britain
Hi Luke!
Thank you for taking the time to leave a review of our company.
Have a nice day!
Best regards,
Autopartspro Team.
Reply from Autopartspro - Great Britain
Hello Keith!
Thank you very much for your kind words.
We will continue to delight you with high-quality service.
Best regards,
Autopartspro Team
easy to use.
you have a very good overview on the website, i can find all the spareparts i am looking for easily.
August 2, 2023
Reply from Autopartspro - Great Britain
Hello!
Thank you for your positive feedback!
Best regards,
Autopartspro Team
Reply from Autopartspro - Great Britain
Hi Paul,
Thank you very much for your feedback and wonderful rating.
We will continue to work only for 5*
Best regards,
Autopartspro Team
The delivery was expensive and time…
The delivery was expensive and time from order to delivery was 7 days. Product fine just would have expected to receive goods in 2 to 3 days.
July 26, 2023
Reply from Autopartspro - Great Britain
Hello Neil, We are sorry for the inconvenience. Unfortunately at the moment we do not have 2-3 day delivery, however we do our best to ship and deliver as quickly as possible. On our website it is stated that the order is sent within 1-2 days if the items are in stock: https://www.autodoc.co.uk/services/shipping/
The delivery time to the UK may take 4-7 working days. As we deliver goods from Germany, it takes longer than from your local store. We hope that the parts will serve you well and you will reconsider your opinion on our store. If you have any questions, feel free to contact us at trust@autodoc.co.uk Best regards, AUTODOC team
Had an issue with the delivery
Had an issue with the delivery, however the manager got involved and resolved the issue right away. Thanks you
July 25, 2023
Unprompted review
Reply from Autopartspro - Great Britain
Dear Customer!
We are very glad that your cooperation with us has brought positive emotions.
Our specialists are always ready to provide professional advice.
Please, feel free to contact us again.
Best regards,
Autopartspro team
24... Hours to cancel
I placed and order and mot long after placing the order I cancelled it using their withdrawal form via email as they state in their terms and conditions at the bottom of the order I placed. I get an email the day after stating they are shipping my order. I called them and was told they never recieved my email which I then forward onto them whilst on the phone to prove, I was then told it would be a minimum of 24 hours to cancel. Either way you can't cancel without them sending it first and they won't stop the dispatch. Horrible company first and last time I will be shopping with them.
I sent them an email they never got, I resent them the email and now they want me to send another email with the same information, dodgy company who have no positive customer experience and care only about negating negative feedback. Incompetence!
July 23, 2023
Unprompted review
Reply from Autopartspro - Great Britain
Hello Luke,
Sorry for the inconvenience, but if the order is sent, to cancel it you need to refuse the parcel. And we will refund you as soon as we receive the goods back.
Please let us know your order number at trust@autopartspro.co.uk and we promise to get this resolved quickly.
Best Regards,
Autopartspro Team.
Reply from Autopartspro - Great Britain
Hi Russell!
Thank you for the 5-star rating! Your feedback is valuable to us.
Best Regards,
Autopartspro Team.
Smooth and easy
July 10, 2023
Reply from Autopartspro - Great Britain
Hi Thomas!
Thank you for your positive feedback!
Best regards,
Autopartspro Team.
product choice quality and price
product choice quality and price. Only slight issue is delivery is rather long winded but that is the delivery company.
July 6, 2023
Reply from Autopartspro - Great Britain
Hello Greig!
Thank you for taking time to leave a review of our company.
Have a nice day!
Best regards,
Autopartspro Team
7 days to deliver is too long. But can get the parts which is key
Placed an order 3 days ago. Paid 3 x the amount in delivery charges than the part cost. Didn’t see an option to not take the “optional” returns insurance and so far? Nothing. I have received no order acceptanace which. As the following text from my order acknowledgement states
“
This order acknowledgement is to inform you that we have received your order. It does not represent acceptance of your order or conclusion of a contract. We can accept your order by sending an order confirmation by email or dispatching the goods within two days.” clearly I can only assume that I have wasted my money my order hasn’t been accepted and it isn’t being dispatched. Even responses to reviews on here from Autodoc state they dispatch in 1-2 days clearly not in this case.
I am quite comfortable with where they are based and knew this before I ordered so that is not the issue. The issue is that lack of communications and clearly not dispatching in the timescales THEY put out on their website.
Update. The parts have now arrived. And are all good. They arrived 7 days from ordering. Which is a tad too long considering their website says dispatch
In 1-2 working days. This needs to improve. I will use them again as they are the only site where I can get the parts for my camper van which is to their credit.
June 27, 2023
Unprompted review
Reply from Autopartspro - Great Britain
Hello Jeremy,
We are sorry for any inconvenience caused.
You can always contact us via the chat or on info@autopartspro.co.uk, and get to know about your order status.
Please let us know your order number at trust@autopartspro.co.uk and we promise to get this resolved quickly.
Best Regards,
Autopartspro Team.
Wish I would of ordered off eBay
Wish I would of ordered off eBay . Ordered last Tuesday 20th and being advised delivery Wed/Thurs 28/29 . Just repeating what everyone else says . No delivery options for next day etc. No ETA when ordering so ordering blind. UK website but in Germany. My car has been off the road now since 19th . Correct part arrived today so 7 days in total . Average rating as part was correct but lack of delivery dates when checking out needs to be improved. No options for delivery method .
June 20, 2023
Unprompted review
Reply from Autopartspro - Great Britain
Hello Jamie, We are very sorry to know about your experience with us. Please let us know your order number at trust@autopartspro.co.uk and we promise to get this resolved quickly. Best Regards, Autopartspro Team.
Good range of products and delivered…
Good range of products and delivered promptly and intact.
May 22, 2023
Reply from Autopartspro - Great Britain
Hello!
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
Autopartspro Team
Item was ‘in stock’ but delivery was…
Item was ‘in stock’ but delivery was almost a week. In an age of next day (or so) delivery, this was very Frustrating. Site did not make delay apparent, I assume it is in the ‘small print’ off the order/payment pages.
May 26, 2023
Reply from Autopartspro - Great Britain
Hello Phill,
Please note that the processing time of the order is 1-2 days.
The delivery time may take 4-6 working days.
You placed the order on 12/05 and received it on 18/05.
Feel free to contact us anytime.
We will be always happy to assist you.
Best Regards,
Autopartspro Team.
Reply from Autopartspro - Great Britain
Hello Ken !
Thank you for your positive feedback!
Best regards,
Autopartspro Team
good product
good product, at a good price, delivery time was a little slow, otherwise excelent.
May 22, 2023
Reply from Autopartspro - Great Britain
Hello!
Thank you for your feedback.
Have a nice day!
Best regards,
Autopartspro Team
Can not fault the company,price is good…
Can not fault the company,price is good web site easy to use but there courier that they used leaves alot to be desired
May 15, 2023
Reply from Autopartspro - Great Britain
Hello Philip!
Thank you for your great and emotional feedback!
We're glad to know that our efforts are noticed. It is extremely important to us.
We look forward to seeing you in our online store.
Best regards,
Autopartspro Team
This company is in Germany they setup…
This company is in Germany they setup this UK domain to appear to be in the UK. It takes them a minimum of 2 days to hand over your order to a courier even when it is in stock and then you have to wait for it to ship from Germany.
May 3, 2023
Reply from Autopartspro - Great Britain
Hi Ian!
We are located in Germany and our website was translated for convenience of our customers, so that they could make purchases easily when they need something for their car. As you understand due to our location we need more time to deliver the goods to another country. We believe 4 days delivery from abroad is a good result. Please clarify what did you rate us so low? We'd appreciate if you can let us know more in your review. And if you have any questions, you can contact us at trust@autopartspro.co.uk. We look forward to hearing from you.
Best regards,
Autopartspro team
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