autovia.it - Alghero Aeroporto Reviews 

Elena was very helpful I loved renting a car from and I will come back for sure when

I have experience with Daniele in Alghero airport, everything was without problems, pick up process, returning car. We have small accident and damaged car but it was not problem with insurence a we do not pay anything. Daniele was nice and help us.

I personally was very satisfied with them, the staff was very friendly and polite, had no problems with the car, deposit refund in 24 hours. I definitely recommend them and for sure I will come back and use their service!

All good, thanks Marco :)

We hired 3 cars in September, paying €207 each upon booking with discover cars/optimorent the brokers, which included the full insurance. When we arrived at the airport no signs of discover cars, or Optimorent who we thought we had booked with. Turns out it was actually Autovia through those brokers and after searching around and asking loads of people who worked in the airport we eventually found the hire desk. Autovia then scammed us all out of a further €252 due to our credit cards having our own first initial and surname not full first and surname. Even though we had a passport, driving license, valid credit card and purse full of debit cards to prove who we were I even logged into my online credit card company app to show them my full name and the electronic card number to match the physical card in front of them. Refused car hire and no money back from the purchase unless we paid the additional €252 for credit card not saying Hannah Bassett. We were forced into this whilst at the airport with our tired children and an hours drive away from our accommodation so we had no other choice than to sign and pay the additional. We were told our broker Discover cars and/or Optimorent would resolve this once home which they haven't. I wish I had seen all the reviews online and social media before booking. Between our 3 separate bookings we had 3 credit cards in the name on the bookings, Barclay credit card, Natwest credit card and Santander credit card didn't have FULL FIRST NAME AND FULL SURNAME! First initial only and full surname. I have contacted the bank since coming home and told they don't issue credit cards with full name on.

A very expensive scam! I got a car from them via Ryanair website. Paid for the rental and took an insurance to cover. Arrived at the airport they wouldn't let me go unless I got their insurance which was even more than the original price of rental. It was pay it or leave it. Of course impossible to contact consumer services of Ryanair rental. I show what was written in the confirmation email but they didn't even try to understand (the email was in French) not even try my payment card until I signed for that insurance. Never rent from them

We had rented a car for 2 weeks and paid on beforehand. Our plane was 1 hour late, and the staff informed us, the our car was given to another customer due to our delay. The office was informed about our flights delay, because I told the flightnumber together with the booking. We got offered another car for extra 500 Euro. No service, no help. Avoid this company.

We were delayed as there was an issue with the airport's security system which held up all passengers on the flight going through passport control. This was outside of our control. However, when we arrived at the desk, we were told
our car was unavailable and the booking was removed from the system after one hour from the scheduled pick-up time. Delays are frequent
and very typical in an airport setting and I would have expected an airport car rental service to have allowances in place for such circumstances. We were then informed that another car was available for a further cost of €81. At this point, the clerk seemed to have no issue seeing our information or viewing our booking on the system.

It was a dishonest practice and completely taking
advantage of a minor delay and to extract as much money as possible from the customer.

any excuse to charge extra,
desk at Algero Airport, charged extra due to late collection caused by delayed at passport control.
No help with instuctions on the car.
charged 60 admin fee (to advise we had a fine on our way)

There was only one person from Ecovia to take care of the cars in the parking lot and at the ticket counter. When I arrived at the counter, I was alone. Another customer arrived and the Ecovia person left with the customer...we had to wait more than 30 minutes. The car was not in the indicated parking lot… Car without GPS, without signals. Very bad experience

I've been charged for fuel I didn't use

It's a scam, please don't book with this guys.
You can reserve the car online and pay with a debit card, but they won't give you the car unless you have a credit card. And the money that you paid for it are lost as per they T&Cs.. I booked the car online 30 minutes before and I was still refuse the service and any sort of refund.
Use respectable car hire like Europcar and Hertz, DO NOT US THIS GUYS! IT MAY LOOK CHEAPER ON PAPER BUT IT WILL COST YOU MUCH MORE.
Please someone report this guys to the authorities so none has to go through what I have been through!

The avaibility of a good car in the peak of summer vacation, flexibility in the negotiation, easy and fast check-in and check-out are the diferencial of this company

Great to hire from an honest car rental agency. The car was in perfect condition, no sneaky or unexpected charges, and our deposit was returned as soon as we dropped the car back. Would definitely use them again.

The service went all good except on one thing. We need to block money on our Visa card as a deposit and the vendor said that after one week of returning the car all would be ok and the money unblocked. However, I returned the car more than one month ago and I still have the money blocked on my card.

Well it was a shame what happened with the payment (I had a debit card) but it wasn't autovia fault. The car, a Kia Sportage Hybrid was amazing.

Child seats were of the lowest possible standard and quality. One of them had the seat belt clip missing and they still offered it to us!!! They only gave us user manuals for the child seats on request. It took 2 hours to pick up the car. The staff at the drop off location were very rude, not only to us, but also to other customers, telling them off for the car being dirty and not returning the car with a full tank, which was because all the petrol stations around the drop off locations were out of service.

Happy with the overall experience and no real issues with service. The price was good and the car was fine for this price. We picked a basic model and it got us around from A to B (which is what we wanted). The person at the desk in Alghero Airport was helpful and friendly. He had a good sense of humor which made the experience easy and stress free.
I was wary that on return we would be charged for some preexisting damage (as is becoming common with some card hire companies) but nothing of the sort happened.
A good experience all round and I would recommend Autovia for car hire.

In spite of the car being booked through Ryanair with a Visa Debit card the employee at the counter at Alghero airport did not accept it and refused to release the car stating it had to be a credit card. He did not even want to try using it to block the funds because he took umbrage. The only difference between an internationally activated Visa Debit and Visa Credit is that the former is met directly by funds in my account while the latter through credit regardless if I have zero funds in my account. In other words all the staff member had to do was try my card and it would have gone through as there were sufficient funds. Also, this was the same card the booking was made through Ryanair. As a consequence I ended paying a further six hundred pounds to rent from a different company.