autovia.it - Ancona Aeroporto Reviews 

excellent service, nice and clean car.

quick service, very helpful when I needed assistance because of a cancelled flight

Relaxt, good price, perfect service

Great car, Great staff, Great value, Great experience.

1 golden advice : never rent a car from autovia and if you do, definitely don't pay a deposit. There are several known cases of funds being 'wrongly' deducted from the deposit, when contacting autovia there is no reply. We are experience experts ourselves.

Very bad service. Got a rental car with far more damages than indicated on the rental contract. On top of that the blinking light was not working. Reported this, but nobody picked up the phone and nobody responded to the mail. We had the blinking light fixed ourselves.

When returning the car there was nobody at the desk even though it was during opening hours. They called us when we were already at the gate and promised us an upgrade for the next time, but all I get is a mail (5 months later!) to pay administration fees of 60 euro because they had to inform the local police about my personal details to send me a traffic fine.

What a lousy company. Do not rent here!

I had a booking from the 8 to 15 of October, in Ancona airport with Optimo rent oerated by Autovia.
Already prepaid, but no car was given to me and I was left stranded at the airport and had to spend over €100 in taxi and hotel.
The blond lady at the office(Russian - Eastern European speaker) was extremely rude and unhelpful, also I heard her saying that was a glitch on the system and could not see my booking, clearly their fault which cost me lot of money and time.
Even emailed them, but guess what ? No answer
Beware

We will never use or recommend Autovia again .
Our holiday was ruined as follows

At 1800 On Monday 21 August we rented a vehicle at Ancona airport where we drove to Hotel Emilia Portonovo .

1. At 1545 On Tuesday 22 August we arranged to go out . The car fob was out of battery / the engine would not start .

2. After endless telephone calls to Autovia we were helped by Michel , the Porter at Hotel Emilia .
Michel had several telephone conversations with Autovia , having witnessed the inability of the car to start .

2. After two hours and 15 minutes of telephone calls
at 1800 that evening a taxi arrived to take us back to Ancona airport .

3 .Autovia promised to refund the 65 euros taxi fare that we had paid
Despite express promises by the attendant lady at Autovia Ancona of a refund by Autovia
NO SUCH REFUND has been received / refunded to the drive Paul Stibbard
4 . The Autovia office at Ancona was at first closed
The lady who had rented the car to us made no apology or acknowledgment of the anxiety and delay and incompetence caused by Autovia
5 . Finally another car was given to us
6 . At 2030 that evening we arrived back at Hotel Emilia exhausted
7 . We had to leave the next day
8 . Both of us are lawyers and we are considering claiming for loss of holiday enjoyment , extremes anxiety , not delivering to us a replacement car to Hotel Emilia
9. We will not be using or recommending Autovia to any of our hundreds of friends
10 . Please refund the taxi without delay

I had a great experience with Autovia. The team in Ancona airport did a great job and I got a car upgrade! Thank you!

Good car, quick handover, all very smooth and uncomplicated

Fair play. Latish arrival in to Ancona at 9pm, only one person in queue ahead of us. Counter in terminal and shared by 3 companies (assume related). Very efficient and friendly and an upgrade to a nearly new car. A short walk (200m) to multi story to pick car up, P2. Return to the same.

fast, honest, reliable

Late night arrival at Ancona, but your colleague was cheerful and efficient

I had booked a car, paid in full and taken full insurance cover in advance. When I tried to pick up the car, I showed the voucher, my driving license and the Amex card I had paid with but was told my credit card could not be used for the deposit of 250 euro as it was not accepted by the system.
The person at the desk told me I had to cancel the booking and lose the money I had already paid or transfer it to my partners name and pay an administration fee of 210 euro (which they could take from my Amex…very dodgy). Since we had no choice in the matter, and after being shouted at by your staff member for trying to understand why there was a problem when I had the requested documents, I reluctantly paid the 210 euro to be told I could then apply for a refund.
A month on, I have not been able to reach them and get this refund.
There was absolutely no reason why the deposit could not be charged to my card. There were adequate funds available and it was the card I had used to pay for the booking, in my name.
I’ve since heard similar tales of this company and would advise against them in any instance.

I drove with a (almost new) Toyota C-HR for three weeks in Umbria and Marche hills. Excellent performance. Great car. Fast pickup and return at Ancona airport. Good price between the other car rental firms.

Excellent customer service - no issues

After reading the negative reviews of autovia we were slightly sceptical, however to our surprise everything went nice and smooth. We got a significant car upgrade on both rentals.
Elena from Ancona airport made the difference, she was very knowledgeable and helpful with the process. The cars had minor scratches which were detailed in the rental contract and there were no issues on return. Autovia has very competitive prices and if next time in Ancona will use them again.

My experience was mostly wonderful. The first staff member I talked to when picking up the car was very kind and professional. The car was very clean and ready to go immediately. It was a nice vehicle with many features.
The only problems I had were:
When I tried to refuel the car the gas pump would shut off after just a few seconds. I tried THREE different gas stations, thinking that maybe it was the pump that was the problem. But no, it happened at all of them and took over 15 minutes to fill up the tank.
When I returned the vehicle, I explained the problem and the staff member (different than the first,) said in a bit of a rude tone, "Not possible, no one else has complained about this, it must be the pump that was broken."
After dropping off the car, the company held my deposit for 16 days, which is the longest of any company I have ever used.
So other than the dismissive second staff person, the gas issue, and the deposit, it was a very good experience.

The staff at the airport were very helpful and friendly. The process was quicker than I expected too.