Dropped car back on Monday. Received confirmation Monday that the damage matches that when collected. Today (Wednesday) they write to me saying the front bumper is damaged and that they will be... See more
Company replied
Location
Switch locationPiazzale Sordoni, snc, 60015 Falconara Marittina, Ancona, IT
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See what reviewers are saying
After reading the negative reviews of autovia we were slightly sceptical, however to our surprise everything went nice and smooth. We got a significant car upgrade on both rentals. Elena from Ancona... See more
Company replied
Person at reception was very efficient, much faster then Avis and Europcar where we rented before. Only issue was that there was for 10 minutes after arrival no one at the recrption.
Company replied
Fair play. Latish arrival in to Ancona at 9pm, only one person in queue ahead of us. Counter in terminal and shared by 3 companies (assume related). Very efficient and friendly and an upgrade to a nea... See more
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Piazzale Sordoni, snc, 60015, Falconara Marittina, Ancona, Italy
- +39 071 918 8038
Auto e furgoni
3.5
Average
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience was mostly wonderful
My experience was mostly wonderful. The first staff member I talked to when picking up the car was very kind and professional. The car was very clean and ready to go immediately. It was a nice vehicle with many features.
The only problems I had were:
When I tried to refuel the car the gas pump would shut off after just a few seconds. I tried THREE different gas stations, thinking that maybe it was the pump that was the problem. But no, it happened at all of them and took over 15 minutes to fill up the tank.
When I returned the vehicle, I explained the problem and the staff member (different than the first,) said in a bit of a rude tone, "Not possible, no one else has complained about this, it must be the pump that was broken."
After dropping off the car, the company held my deposit for 16 days, which is the longest of any company I have ever used.
So other than the dismissive second staff person, the gas issue, and the deposit, it was a very good experience.
June 10, 2023
Unprompted review
Reply from autovia.it - Ancona Aeroporto
Dear Customer, thank you for your review, for us it is very important to keep our level of customer service monitored. Autovia srl
Everytghing worked quite fine
May 27, 2023
Unprompted review
Reply from autovia.it - Ancona Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored.
Autovia srl
Easy pickup
The staff at the airport were very helpful and friendly. The process was quicker than I expected too.
May 8, 2023
Unprompted review
Reply from autovia.it - Ancona Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
Excellent price car hire
Excellent price car hire. Great to get an automatic!
December 4, 2022
Unprompted review
Reply from autovia.it - Ancona Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
Reply from autovia.it - Ancona Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
Excellent, professional and second to none service
We have been using Autovia for the past couple of years every time we travel to Ancona and Elena at the desk at Falconara Airport has always been extremely helpful and delightful to deal with.
The friendly and very professional service (always with a smile) is second to none.
Grazie Elena grazie Autovia
August 12, 2022
Unprompted review
Reply from autovia.it - Ancona Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
Helpful staff
The lady at the auto is counter was exceptionally helpful in dealing with changes in arrival times.
July 15, 2022
Unprompted review
Reply from autovia.it - Ancona Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
Free upgrade to a much better car and…
Free upgrade to a much better car and kind lady at the desk.
May 9, 2022
Unprompted review
Reply from autovia.it - Ancona Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
Excellent car and service
Excellent car and service. Very easy process. Great price. Highly recommended.
March 22, 2022
Unprompted review
Reply from autovia.it - Ancona Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
Reply from autovia.it - Ancona Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
perfect services
perfect services , ready to find solution in case of problem
October 18, 2021
Unprompted review
Reply from autovia.it - Ancona Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
Reply from autovia.it - Ancona Aeroporto
Dear Customer,
Thank you for your feedback, we look forward to seeing you again at our stations for the next rental!
Greetings,
Autovia Srl
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