The man at the Florence AirPort Autovia counter was the nicest and kindest. I was struggling because another company cancel my reservation last minute and he helped me finding the perfect car for my a... See more
Company replied
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See what reviewers are saying
Good car and service even my car has an accident, autovia can provide another car to use until end of contract
Company replied
Extremely unpleasesnt experience ! Florence Airport Rentals Desk - Long wsiting line due to inefficient and entitled service staff at the desk. The 5 people queing in front of me with valid booki... See more
Company replied
We were in a bind after our first rental fell through with Hertz. We were lucky enough to check with the Autovia desk about availability. The employees were so nice, helpful, and accommodating. Autovi... See more
Company replied
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via Palagio degli Spini, snc, 50145, Firenze, Firenze, Italy
- +39 055 373933
Auto e furgoni
3.4
Average
335 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible
Horrible! Awfully long queue which took over an hour before we were seen. Staff were slow and rude and not helpful. Paid for additional insurance at the time of booking but told I didn’t ! The waiting area was in a cramped corridor right by the toilets. No communication or assistance.
On return no one available and waited half an hour at the desk to be told to wait outside.
Honestly horrible experience.
July 30, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
We deeply regret your negative review. Thank you for your feedback. It helps us improve the behavior of our employees.
Sincerely,
Autovia.
We were served good by Aleg.
July 29, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
Thank you for your wonderful review! Our team works every day to provide quality service, and your feedback confirms that we're on the right track. We look forward to seeing you on your next rental with Autovia!
Scammed by autovia in Florence.
Scammed by autovia in Florence.
At arrival they told us that any video or photo evidence of existing damage would not be valid. We therefore proceeded with pointing out damage, with the guy telling us that damages below 4 cm did not need to be marked.
When returning the car, another employee checked the car - and pointed out damage I had indicated when we rented the car, but was not marked on the paper due to the small size. I explained this to him, and he told us everything was fine - and asked me to sign the return form.
2 hours later I receive an email that we have been charged for the damage he had pointed out and told us not to worry about. I have tried contacting autovia and explained the situation but they refuse to remove the charge.
Be prepared to be scammed if you rent with autovia
July 17, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
we regret to read your dissatisfaction and understand your frustration. However, during vehicle pickup, all damages must be reported and recorded jointly with our staff, regardless of their size, in accordance with the rental conditions signed at the counter.
Our procedures are in place to ensure transparency and fairness for both parties. If you believe there has been a misunderstanding during the return process, we invite you to forward all relevant documentation and explanations to vehiclecheck@autovia.it, so our team can carry out a thorough review.
Thank you for bringing this to our attention.
Best regards,
Autovia Team
Very good service
I rented a car from, Autovia from a Girl mames Sara in Firenze, she was very caring, vart sympathic and very nice to us, very pleased with our service and all the best regards to Autovia
July 25, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
We're happy to hear that our service met your expectations! Thank you for your trust and for taking the time to leave us a review. See you soon for another rental with Autovia!
Had a great experience at ecovia Florenze
Had a great experience renting from Ecovia, thanks to Aleg! He was super friendly, professional, and made the whole process quick and stress-free. The car was clean and exactly what I needed. Aleg really made the difference — would definitely rent from Ecovia again because of him!
July 24, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Amazing Service from Arlindo
Amazing Service from Arlindo! Thank you so much for the great Service, Flexibility and attention! Obrigada!
July 23, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
helpful staff
I experienced a delay in picking up my rental car due to a local taxi drivers’ strike, which was beyond my control. Upon arrival, I was informed that my original reservation had been canceled, and I would be charged an additional fee. Thankfully, one of the employees stepped in and offered me an upgraded vehicle with full coverage at the same original price. I truly appreciated this gesture, which helped turn a frustrating situation into a more positive experience.
July 20, 2025
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
Thank you for sharing your experience. We’re glad to hear that our staff was able to assist you during an unexpected situation and provide a suitable solution. Your kind words motivate us to keep delivering the best service possible.
We look forward to serving you again in the future.
Best regards,
Autovia Team
The worst place I’ve ever been to
The worst place I’ve ever been to. Completely uninterested in providing service, the world’s worst system, and the staff — especially one man in his 50s, small and scrawny — was unbelievably rude. I wouldn’t recommend dealing with them to anyone. Ever.
July 20, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
We are sorry for your disappointment, but we must clarify that the rental was refused because you did not present a valid credit card, as clearly required by our rental conditions.
We are always committed to professional service, but we cannot bypass essential contractual rules.
If you review the rental conditions and find this requirement clearly stated, we kindly invite you to consider amending or removing your review.
Best regards,
Autovia Team
“If you don’t buyour insurance , then we will find damages for you to pay “
I had a terrible experience . I returned the car today with no damage . I am writing this review because the person who checked the car basically admitted to me that if you don’t buy the insurance they will find a way to have you pay damages . The car I rented was 80.000 km and with over 30 marked scratches /damages on the contract . He told me they gave these cars intentionally if you have a low rate without insurance. In fact the car I booked with the broker was a different one . He told me : “I am nice , but if you were in Naples or Rome, they will find something for you to pay “ - I found these comments to be extremely worrying . And I advise anyone to avoid Autovia - go for a better known company , even if it costs you more !
July 19, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
we strongly reject any such accusations. We do not “find damages” on purpose, nor do we select vehicles based on the insurance purchased. The vehicle conditions and any applicable charges strictly follow the contractual terms agreed upon.
If you have concerns about your rental experience, we kindly invite you to write to customercare@autovia.it, providing full details and a copy of your rental agreement, so we can check the situation carefully.
Best regards,
Autovia Team
Checking was very good
Checking was very good. Friendly staff and easy checkin.
July 18, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
I had an excellent experience with this…
I had an excellent experience with this car rental service. The staff was incredibly friendly, professional, and efficient from start to finish. The vehicle was clean, in perfect condition, and ready on time. The rental process was smooth, transparent, and stress-free — no hidden fees, and everything was explained clearly.
Returning the car was just as easy, and the deposit was refunded promptly. I truly appreciated their customer-oriented approach and attention to detail. I highly recommend this rental company and will definitely choose them again in the future!
July 9, 2025
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
The people at the office was so kind…
The people at the office was so kind and help us with the process. They made everything easier.
July 11, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
The staff at the counter was very sweet…
The staff at the counter was very sweet to me and helped me out with my questions, especially Gercy! Very excited for my trip!
July 11, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
5 stars
5 stars. Arlindo was very helpful and efficient. I will rent with Autovia again in the future.
July 10, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
thank you for your 5-star review! We're glad to know you were satisfied with our service.
We look forward to welcoming you again on your next rental.
Best regards,
Autovia Team
Everything perfect!
June 11, 2025
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
They were brilliant
They were brilliant , very helpful great communication. And a great price. Able to drop off to a different location later in our travels. Would use again!
July 6, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Great customer service and very…
Great customer service and very efficient. Gave us all the best options and genuinely cared about our experience ! Will use this car rental again
July 5, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Avoid at all cost!!!!!
Avoid at all cost!!!!!
Avoid at all cost!!!!!
If Pick up and drop off location is different they charge extra at the desk even thought u paid for the car rental already.
Then they charge extra for insurance even if you bought a insurance package already.
I had to pay €260 EXTRA for 4 days.
Do NOT rent from this company!!
June 30, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
We are sorry to hear about your negative experience. However, we would like to remind you that all conditions regarding extra charges for different pick-up and drop-off locations, as well as information about insurance coverage, are clearly stated in the rental conditions published on our website and those of the brokers.
We kindly invite you to review these terms carefully.
We remain available for any further clarifications.
Best regards,
Autovia Team
We are very happy with autovia!
We are very happy with autovia!! Jersey did a Great Job to help us and explain us in a very calm manner.
June 25, 2025
Unprompted review
Reply from autovia.it - Firenze Aeroporto
Dear Customer,
thank you for your kind feedback! We’re glad to hear you had a positive experience and that our team provided clear and helpful assistance.
We look forward to welcoming you again on a future rental.
Best regards,
Autovia Team
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