autovia.it - Firenze Aeroporto Reviews 

Great customer service and very efficient. Gave us all the best options and genuinely cared about our experience ! Will use this car rental again

Avoid at all cost!!!!!

Avoid at all cost!!!!!

If Pick up and drop off location is different they charge extra at the desk even thought u paid for the car rental already.

Then they charge extra for insurance even if you bought a insurance package already.

I had to pay €260 EXTRA for 4 days.

Do NOT rent from this company!!

We are very happy with autovia!! Jersey did a Great Job to help us and explain us in a very calm manner.

Great experience, super staff and very fast service.

Very long check-in and 1 hour time for the check out. Nothing wrong with the single persons (sara and Samanta were kind and helpful, just embarassed as it was not her fault). This is the typical low cost car rental where they save money on staff (not enough people) and they try to charge you at check out for the lost Invisible scratch (this was not my case to be clear as the car was impeccable). I just say never use Autovia.

I was satisfied because everything was as agreed.
Car was ok, Booking and Returning proces was ok.
Peaple who works in office are very profesional and polite.

I received the car without the mandatory equipment (repair kit), unfortunately I did not check when I took over, I focused on the external damage to the car, which was very many and not all were recorded in the protocol. I was subsequently charged for the repair kit 160€ along with an administration fee of 80€. They paid no attention to my objections that the kit was not in the vehicle. I will really never use this rental company again.

rented a vehicle from the Florence airport terminal, car was ok, speed of service not bad, however this company tried to hard sell us their insurance protection cover, and this was borderline aggressive and threatening behaviour on behalf of one of their male members of staff.

Be clear, this company does provide CDW and 3rd party cover as standard on all rentals - i checked their terms and conditions, yet the literature when you complete the paperwork fails to point this out clearly, the member of staff i mentioned repeated a number of times - are you sure you want to rent a car in Italy with NO protections. I had my own excess cover and explained this, yet they continued to insist that the vehicle would have NO cover if i did not take one of their protection plans. These protection plans are ONLY designed to provide cover for the excess and recovery costs in the event of breakdown or accident. You can obtain your own excess cover which is far more comprehensive than their own options for a fraction of the price in advance of the trip.

We stood our ground, however the intimidating behaviour of this member of staff was totally unacceptable and would no doubt bully other more susceptible customers into spending money they do not need to part with.

shame on you... will not be using this company again!! I thought these hard sale practices had stopped years ago. choose a more professional company!

I am rarely moved to complain but feel compelled to do so in this instance.
We rented a small hatchback that was barely roadworthy. The engine kept cutting out and the engine barely had enough power to get us up hills.

It felt completely unsafe to drive (especially with 2 kids) yet the company refused to accept anything was wrong with the car.

On top of that they told us it took unleaded when it was actually party fuelled by compressed natural gas, which was difficult to find and caused us to panic about running out of fuel.

An awful experience that added unnecessary stress to our holiday

Worst Car Hire experience ever!!

They seem to have a well rehearsed plan of trying to sell their own insurance (I had insurance through Booking.com) then they keep your security deposit and make up damage after you have left.

You can’t contact seem to contact them- they didn’t reply to me. I emailed three times… no reply.

Check online reviews and you will see many others have the exact same experience. I won’t go anywhere near them… ever!!

I find it poor that a Booking.com allow them on their website. I have complained to them too.

I added a day to my car rental agreement. I arrived on check-out day to hand over the keys and pay for the extra day, but I didn't realize that my credit card would be charged that day. So I paid double for the extra day. I try to call them at least 10 times a day and no one answers, waiting for answers!

Matia was super helpful, professional and efficient. Thank you for a great renting experience!

Don t hire a car here. When you are more than 1,5 hours late to pick up your car. While queueing for the desk for 75 minutes they refused me to give me the car. Unless i paued 479 extra!!

Professional instructions and system for returning car
Satisfied with upgraded automatic car

The amazing staff at the Florence airport desk!

I would give zero stars if I could! I had reserved a fiat500 in June 2024 from booking.com with an insurance. When we arrived the agent gave our car to another couple and said our car is not available (right in front of us!) Then the agent talked us into cancelling the insurance and take their own, explaining two options 135 and 180. I took the cheaper one and paid by credit card checked the receipt! Now after literally 9 months they charged me for another 45 euros. I contacted the client service they said we charged you unnoticed because our colleague had made a mistake and chosen the expensive insurance while taking less money! I would say it is a scammmmmm! forget about the rude agents, bad experience, overcharging because of their own mistake is a highway rubbery! I mean in the long line, with no air conditioning, being in rush, super slow service and blaming you for their own mistake deserves a global prize! Of course nobody checks every details in the 6 pages contract in that situation to uncover their mistakes! Do not try it it won't worth it!

This is what I wrote when asked to recommend the company.
Under no circumstances will I recommend you.
On the contrary, I will do my best to make your conduct known.
There was a low pressure indication on the left tire, I stopped at Lucca and asked for help. I got a reply by an answering machine, then they called me, they told me that roadside assistance would come in 45'.
I also received a message that they would come in 30'.
After 1 hour no one had come. I called but they didn't answer and then I called an Autovia phone in Florence. It was one of the rudest behaviors I have ever encountered, because while I was explaining that I can't communicate and begging for the COMMUNICATION TO BE RESTORED, he insisted that I wait, without answering the question WHO SHOULD I TALK TO, instead of getting automatic replies from an answering machine.
Another hour went by, I was calling desperately and it went to voicemail.
3 hours passed in total when a very kind lady called me, she was accommodating but obviously couldn't do anything. In the end, she just suggested that the roadside assistance could come and take the car to a repair shop. We ourselves should stay in Lucca until it would be fixed.
The next day I found a workshop. A screw was driven into the tire, a kind gentleman repaired the tyre and we continued our journey.
YOU SHOULD BE ASHAMED OF YOUR IRRESPONSIBILITY AND RUDENESS!!!

Hired from Florence airport, arrived in torrential rain. All the other car hire desks had massive queues, but there was no queue at Autovia. I bought their all inclusive insurance as the car hire was so cheap (paid £134 for the car and insurance for 4 days). Therefore I did not bother checking the damage list which was a weight off my back in the rain travelling with a baby by myself. Their parking spots are right by the car hire centre so nice and easy.

On return, the spaces were full but I was directed where to park and as soon as I turned off the engine there was a guy there ready to receive to car. It was very quick and efficient and the guy spoke good english and was kind and helpful.

Charged 711 euros for being one hour late. Van was damaged before delivery and found out the day after. Flat tire left in trunk.

Booked a car at Autovia Florence via Sunnycars. At pickup everything was clear and we had to wait for no longer than 10 minutes to get to our car. The lady behind the counter could be more talkative.

Only dropping of the car was unconvetional as it was unclear for us where to leave the car and the key (8.00 a.m.).