autovia.it - Firenze Aeroporto Reviews 

I picked up my car in Roma and returne it in Firenze. I delayed 65 min due to traffic close to the airport. They informed me that no extra costs will be charged and suddently they aplly a charge in my Credit Card form EU 333,00 with out my consentiment. I have wrote two e-mails and there is no answer from Autovia Italy. I am very disapointed with this company.

Should be zero stars. Refused my prepaid rental because I did not have an international DL. For those who aren’t familiar, that is a wasted $35 or so to go AAA and get a piece of worthless paper. I did get a refund. But hope some of you avoid this scam. Avis rented me a car for a few dollars more. (Clint Eastwood movie?)

The worst rental experience of all the trips I've taken. terrible service. If you have an accident, it's not worth dealing with because no one responds or helps. Very bad image for a European country to treat tourists like this.

First because when you asks for support it doesn’t exist by phone or by email. After arrive in the office they look at the car and say it's good to drive without any testing. Then, if you ask for the name of the person you asked for support, they will respond that they are not authorized to give you their name.

Never on so many trips, even international ones, have I been treated this way.

Never rent a car with this company. They deceive people. If you don't have a credit card, you have to pay 300 euros for a debit card. This is all after a discussion that was not at all polite and without any kindness towards the tourist.

In short, we arrived for vacation and sleep treated with rules that are not European, created by the company, without any care, education or good manners to treat anyone.

Please I strongly recommend DON'T TO RENT A CAR WITH 'AUTOVIA'. If you get a minor fine (parking, or similar) or even the other types, or if there is an administrative issue unforseen they will charge to you more than 60 EUROS on your credit card just for 'administrative tasks'. MORE THAN THE AMOUNT of the fine. Please beware with this company!!!

Received an email 15 February 2024 requesting a payment of 150 euros for them to release information to the relevant authorities so that they can send us details of traffic offences committed in Florence and Luca between 18 and 22nd September 2023. Autovia had received information about these offences in November 2023 and would appear to have sat on them since that date. As a consequence of which we have not only fines to pay (apparently we drove in an area which was just for residents and was indicated on horizontal panels at the side of the street in Italian) but the penalties for late payment. This amount to a total of 800 euros. To say I am livid is a complete understatement. Not only that our flight when we arrived in Florence was so late that the Autovia office was shut (fair enough). We rang them for advice (fortunately) because their advice was to book in a hotel at the airport and pick the car up the day afterwards which we did. There were people in the queue who hadn’t contacted their office for whatever reason only to find the day after that their booking had been cancelled. Charlatans. Needless to say we won’t be using Autovia again.

We inspected and picked up the car in good order; after a few kms an alarm indicated a loss of pressure in one of the tires. We stopped at our accommodation (30 mins from the airport) and inspected the tires; all seemed ok. Our holiday was cut short because our son got ill and ended up spending a few days in the hospital; so, we booked an emergency return flight once our son was discharged from the hospital, and returned the car to avis. In those stressful moments we were accused by the guy doing the inspection that we stolen the "original" tire and replaced it with another one (he said this happens all the time for them..), which we did NOT; the wheel looked exactly the same, but apparently the tire with lower pressure was another brand than the other 3. So, he completely dismissed our explanation (incl. the situation we were in) and the lady at the front desk did the same. We send multiple complaints to the address we were asked to contact (and to the dutch branch, where we are based in) but we did not get any reaction; instead, when we were in our darkest moments these greedy bstards took advantage and billed ±500 EUR for a tire we could't even took off the wheel or replace it another one, or sell/exchange it while visiting a foreign country....this is insane, i recommend you not to use avis !!!

Hustles extras from credit card months after rental period.
Firenze Airport: Pick-up and return of car went okay. About one hour waiting to receiving car; 15 minutes to returning the car (what you pay is what you get).
Four months after rental period, Autovia takes 210 EURO from my credit card in administration fees, claiming the car got traffic fines in my possession. They are not paying the traffic fines, they just inform me that I will be receiving traffic fines at my home address, and for that information they take 210 EUR from my credit card. Autovia claims there are five traffic fines, so they charge me 5 times for sending me just one e-mail. I find it outrageous of Autovia to charge a customer 210 Euro just for informing the customer that he will be receiving penalties at his home address. The process resembles an inappropriate way of making extra money, and it is not a proper way of doing business. I have written an e-mail to Autovia 7 days ago, complaining about their administration fees, and as expected they have not replied.

The whole experience was great. The car was just right, the pickup super easy and quick and - opposed to many other car rentals in Italy - they didn't try to make us pay for made up scratches when we dropped the car off again. A breath of fresh air.

We got a very good new car, only the time until we got the car has been very long

I totally not recommend ! We had to pay extra and staff was rude, not friendly and not trying to help. I assume upselling at the desk is part of their business model. Lack of transparency. Go to another company even if it means paying a little more.

We had a very nice car suiting perfectly our party of 5. The people at the desk were very kind and helpful. The relation price/value was very good.

After waiting 1 hour, they charged us 93€ more because, so they say, we need a credit card and ours is “only a debit” which was wrong.

They try to overclass you with a bigger car you didn’t order. We didn’t have this problem when we rented other cars in Italy during this trip… shame

They are also very slow compared to others companies who rented very fast at Firenze airport. Avoid Ecovia / Autovia

Good experience at Florence airport (although the queue was quite long for arrival and return - approx. 20 to 30 minutes). The staff was helpful and polite. We got a free upgrade to an upper car class (Seat Leon hybrid automatic instead of Opel Corsa manual). The car looked well maintained but not very clean inside (seems it wasn't fully cleaned between the previous drivers and us). No hidden cost (we were able to decline the optional insurance). Overall that's a positive experience with Autovia.

A lot of queue when we picked up the car. There was only 1 employee at work.
The car was ok, but it had very bad shock absorption.

Very easy to complete the papers for renting the car. Very easy to reserve a car online. Good price for a good car.

The car was not kept in a good condition. Everything worked Albright, but the car had a lot of Strange voices as if it had not been serviced for a very long time.
Front times were completely finishen and should have been chanced 1000 miles before we had it!

Beware of the ripoff, they practice hidden fees which can amount to a lot (200+ eur in mu case) depending on which type of card you used

WARNING. DO NOT USE.
Used pre existing damage (tiny paint chips underneath the front bumper) only visible if you are lying on the floor. To make a fraudulent claim. False economy of being cheap as use dishonest and deceitful ways to make up the difference. Use a bigger reputable firm instead.

Not a bad experience overall apart from the mandatory extra fees when your payment method is a debit card. Customer service was nice and comprehensive but the final paid price makes autovia way more expensive than its local counterparts

Waited close to two hours in Florence airport to pick up a pre booked car. Every other rental company in the same building was quick and efficient.