autovia.it - Firenze Aeroporto Reviews 

Did not return my deposit. Shocking service. Car not cleaned well. There was an oil change alert that kept coming up. No communication or response on returning my deposit. I had to get my local bank to intervene after no feedback for 3 weeks. The only communication I got from Autovia, was a rate our service. What service. Would not recommend. Choose another car hire company.

Very nice and funny employee at the counter. We'd just had a long, difficult trip from the US. His demeanor and willingness to be helpful and courteous meant a lot.

We were in a bind after our first rental fell through with Hertz. We were lucky enough to check with the Autovia desk about availability. The employees were so nice, helpful, and accommodating. Autovia was also significantly cheaper than our original reservation that was booked a month in advance. I will only rent through Autovia while visiting Florence in the future.

I have already sent a complaint to Autovias main office. In short, the man at the rental desk was the rudest, most abusive and sarcastic bully I have ever encountered at a rental firm. He should quite simply not work at a front desk.

And do not be fooled by Autovias bla-bla answer. They have not even contacted me about the issue, so rest assured they will do nothing.

Prompt Service of Staff and Excellent Condition Vehicle… However Security Deposit is yet Awaited

I have reserved a car from 14/05 10:00 (Venezia) to 19/05 10:00 (Firenze). The person at the venetian office told me that I can just leave the keys at key box located at the parking lot in Firenze. So, I did that before 10AM. There was nobody at your office in the parking lot, it was closed. Conclusion, you have charged me an extra day, justifying that I returned the car at 11:55.

Service was efficient and the value of our car rental was excellent. Everything went as expected. We had a great first trip to Italy.

People on Autovia extremely rude and don't know how to speak english well, so they cannot explain properly.
Autovia didn't gave to me the final contract, took 151 euros from my card that I didn't authorize and don't explain why.
The guy in florence airport said that in 7 days money will be back in my card and I'm waiting until now.
They don't answer emails.
The place to return the car in Naples airport was crowded and I stay almost 1h waiting for someone talk to me. So disrespectful.

I was so happy with my experience at Autovia Firenze. I showed up, not knowing I needed an international permit. The gentleman who helped me was knowledgeable, patient, and very helpful. We were able to secure an international driving permit online (side note - what a scam!), and the rental proceeded as planned. The car worked fine. At drop-off, I was in a hurry, and the clerk was very efficient. Overall an excellent experience.

The car was very good, and was what we really wanted.

Easy Pick up, very friendly and helpful staff member.
Easy drop off no problems.
Thanks

Hello, I've tried contacting firenze email address multiple times but since I don't get any response, I am trying diferent channels:

My name is Pedro Armbrust Carvalho and on 30 Dec 2022 I rented a car via rentalcars, reservation number 795668531, in Firenze International Airport, Via Palagio degli Spini, Firenze, Italy, 50145 at 08:00 (rental confirmation attached).

Initially I was given a ATECA BB21 (document attached), I was travelling with a group of 5 people and after getting the car in the rental station, driving back to Firenze downtown and getting the other people at the airbnb, around 9h15, still in Firenze downtown, the car completely stopped while I was driving.

3 yellow signs appeared on the panel of the car with the message "Rilevato calo di pressione" (as seen on the videos) on the display, luckily I was able to direct the car to the side of the road safely.

We called the number on the back of the keychain and we were informed of a tow truck number that we should call and that we should get a taxi cab to the car rental station to get another car in Autovia, and that the taxi would be refunded.

We did it and we were told the tow truck should arrive in around an hour so, while some people stayed to wait for the tow truck, I got a taxi to the car rental station, which cost 25 euros (as seen attached), asked the trip invoice for the driver and arrived there around 10h39 to get another car.

I drove back to Firenze downtown to get the people and when I was already close to getting there, the other car started working again and the tow truck arrived. As the car was working, the tow truck driver refused to get the car back, even though we said this could happen again on the way to the car rental station and might not be lucky a second time.

So we were forced to drive the malfunctioning car back to the car rental station, returned the car and were only able to start our trip at 11h30, after 2h30 of delay.

Taking into consideration the danger we were all put in by driving a malfunctioning car, being forced to do an unsafe drive from firenze downtown to the car rental station aware of the malfunction, wasting 2h30 hours of our day on an expensive trip, missing activities that were planned and the whole stress we were put to solve the situation, I would like to get, besides my 25 euros refund for the taxi cab, the 43,60 euros I paid for the rental + 30 of insurance (invoice attached) back.

Please let me know if any other information is necessary.

Best,

Pedro Armbrust

Perfect timely efficient and polite service.

The car was in bad shape. At high speeds it was shaking so much that it felt like the wheels were about to fall off. When we delivered the car, the worker was extremely rude. We couldn't get anyone to help us put gas in the car, so we told the worker we needed their help. He charged us 130 euros to get petrol on a Fiat 500! We booked a bigger and better car but they told us they didn't have one. We have been treated poorly and overcharged by this company. They made our visit to Florence awful.

Worst customer service. I rented a car 3 month ago and now I'm receiving charges in my credit card without any explanation. I wrote the company several times ... no answer.

Tutto bene! I rented a car for two days and the experience was good, professional and trouble free.

the worst rental experience I've ever had! they gave me a fiat 500 which said that the gas is in the middle while it was empty.. it had a problem with two of its tires. the next day I returned it and they gave me an opel corsa. In one, they have kept a guarantee of €250, on the slip of paper it was written, but on the second, no. as a result, I've had an incredible time with their cars, and I haven't even received my deposit back.. I have also sent an email to the office in Florence where the rental took place and also to the official website without any reply! they didn't even answer the phone…worst rental company ever!!!!

Easy pickup and return, honest review of existing damage on car when picking up. Would use again.
Thanks.

Quick and easy. Anytime again when I am in Florence.

great service in Florence Aeroporto, so nice people, cultural, always in service. Contact 24/7..so great
very good prices,
Absolutely professional staff!!
Grade A!!
grazie