Good car and pickup/dropoff when we fond where to go. Milan airport had changed since our last visit and it was difficult to find the right place for both pickup and dropoff. Clearer instructions... See more
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The check-in and the check-out of the car were pretty fast. I clarified some doubts before the time of rental and the answers were fast and assertive. So the service at all was amazing. But the car wa... See more
Company replied
Very good price - even after last minute booking. It was easy to find the office in the airport, and was met by friendly staff who didn't insist on additional insurance and other add ons. Good conditi... See more
Company replied
No queue to collect the car. Friendly and efficient staff at the counter. The car was in good condition and existing damage (minimal) was correctly noted. Fast and efficient return process too. All at... See more
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Viale Enrico Forlanini 123, 20134, Milano, Lombardia, Italy
- +39 388 405 7996
Auto e furgoni
4.0
Great
233 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good car and pickup/dropoff when we…
Good car and pickup/dropoff when we fond where to go.
Milan airport had changed since our last visit and it was difficult to find the right place for both pickup and dropoff. Clearer instructions and signs would have helped us save time and effort.
June 22, 2026
Reply from autovia.it - Linate Aeroporto
Dear Customer,
thank you for your positive review. We are pleased that you appreciated the car and the pick-up and drop-off process.
We are sorry that the directions at Milan airport were not clear enough, especially after changes in the airport area. We take note of your feedback: clearer information about the route, pick-up point and return location can certainly help customers find their way more easily and make the experience smoother.
The Autovia Team
We rented a car via booking.com in…
We rented a car via booking.com in Italy. Autovia didn't accept our credit card, they didn't accept our debit card and we didn't get the car. We called their customer support (from EU, their support is in UK) this 15 min call cost us 50 EUR. We got no help and at the end got asked to rate their service (haha) after we got to know that we will not receive a refund for a car we didn't get.
We then had to come back to the airport and overpay for the car from another provider (luckly they had a car available).
To summarise: we lost~300 EUR and ~2 hours of our trip
May 21, 2026
Unprompted review
Reply from autovia.it - Linate Aeroporto
Dear Customer,
we are sorry for the inconvenience experienced at pick-up and understand the frustration of not being able to use a booking that had already been made.
To release the vehicle, a physical credit card in the customer’s name is required and must be technically suitable to cover the security deposit, excess amounts, possible extras and contractual obligations. Debit cards, prepaid cards, virtual cards or similar payment tools are generally not accepted as a guarantee.
This information is stated in the pick-up requirements, in the voucher and in the conditions provided during the booking process. Booking.com also lists all the requirements needed to collect the vehicle, both during the booking process and after confirmation.
Without a suitable guarantee card, the rental cannot be completed under the standard conditions and a failed pick-up due to missing requirements is not refundable. We are also sorry that the phone assistance was not perceived as helpful.
The Autovia Team
My 8-day booking was cancelled even…
My 8-day booking was cancelled even though I had already paid an 80% advance. The cancellation happened simply because I arrived 3 hours late for the pickup.
Their policies seem heavily biased against customers. After cancelling my booking, they attempted to rent the same car to someone else at nearly double the original price while refusing to provide a refund. Overall, my experience was extremely disappointing and felt unfair and misleading.
May 29, 2026
Unprompted review
Reply from autovia.it - Linate Aeroporto
Dear Customer, we are sorry for the inconvenience experienced and understand your frustration at losing a booking that had already been largely prepaid.
Reservations are held within the tolerance periods stated in the rental conditions; beyond those limits, vehicle availability can no longer be guaranteed and a no-show may not be refundable. Any new rental proposal is made according to the availability and rates applicable at that time.
We regret that the handling and communication you received felt unfair or unclear.
The Autovia Team
AVOID AT ALL COSTS
AVOID AT ALL COSTS - con artists - when arriving at the pickup desk . handed over my visa credit for the deposit and was told that they wouldn't accept it despite it being a compliant card according to my booking voucher ( Halifax clarity credit card). was told the only way around it was if i purchased there top insurance coverage at an additional 250euros. the same thing happened to 3 other members of the group we were in despite us trying multiple different credit cards.
May 22, 2026
Unprompted review
Reply from autovia.it - Linate Aeroporto
Dear Customer, we are sorry for the inconvenience experienced at pick-up. A physical credit card in the customer’s name, valid and suitable to cover the security deposit and excess amounts, is required for the rental; if the card cannot be used as a guarantee, the vehicle may not be released.
Any proposal of full coverage is an alternative and discretionary solution intended to eliminate the excess amounts and make the rental possible even when the card is not considered suitable. Acceptance of this option always remains entirely voluntary.
We firmly reject the accusation that we are “con artists.” We consider this statement seriously damaging to our company’s reputation and potentially defamatory. Customers are fully entitled to criticise the service received, but allegations of fraudulent conduct should not be made without concrete and verifiable evidence.
The Autovia Team
Never rent a car from Autovia unless you are willing to be scammed.
My recommendation is the same as before never rent a car from this company. The saga continues, so Autovia think that a pinprick(not even a chip) on a windcreen justifies a charge of €842 when epoxy would easily repair for max of €100. Their Trust Pilot team suggested I contacted customer services who would assist with a more transparent approach. I will let you form your own view as to whether the Trust Pilot team just provide a platitude so they can say they deal with complaints within 24 hours and whether the customer services team are useful. All I requested is copy of the repairers invoice supporting the charge of. €842. Clearly it does not exist.
Dear customer,
As we already explained to you, the damage found at the return of your rental was not present on the list of the preexisting damages on the second page of the contract.
Furthermore, there were no notifications to our staff indicating different damages at the beginning of the rental. So, the damage is under your responsibility.
Please consider that our technicians have controlled your case, and they confirm that the original assessment of your situation remains unchanged.
Best regards,
April 23, 2026
Unprompted review
Reply from autovia.it - Linate Aeroporto
We are sorry to read your feedback and would like to clarify a few important points.
All charges applied at the end of a rental are based on the Terms and Conditions accepted at the time of booking and vehicle collection. As specified in our policy, damages to certain parts of the vehicle — including windscreen and glass components — are not covered by the standard limitation of liability and remain the responsibility of the customer, unless additional protection has been purchased.
Regarding the amount charged, please note that damage costs are not determined by a simple “repair vs. epoxy” assessment, but are calculated according to predefined criteria based on industry repair standards and technical evaluations. These include safety considerations and manufacturer guidelines, which often require full replacement even in the case of small impacts.
Our damage assessment process follows transparent and standardized tables, available here: www.autovia.it/wp-content/uploads/docs/tabelle-danni-20251030-092427.pdf
For each case, we provide supporting documentation such as photos, check-in/check-out reports, and damage evaluation details. These elements form the basis of the charge, in line with the contract agreed at the start of the rental.
Kind regards
Autovia Team
Extreme nice service in the office
Extreme nice service in the office! The staff member are great in supporting.
April 8, 2026
Reply from autovia.it - Linate Aeroporto
Dear customer,
thank you very much for your kind review and for choosing our service. We are pleased to know your experience was positive.
The Autovia Team
Reply from autovia.it - Linate Aeroporto
Dear customer, we are pleased to know that your rental experience was smooth and satisfactory.
The Autovia Team
Great professionalism and running the…
Great professionalism and running the extra mile when circumstances required.
February 27, 2026
Reply from autovia.it - Linate Aeroporto
Dear customer, your feedback is a great encouragement for our daily commitment to quality service.
The Autovia Team
Terrible experience with Autovia car hire in Italy.
The car I hired broke down mid-trip — it was stuck in 1st gear and unsafe to drive. I did the right thing: stopped, called for breakdown assistance, and followed Autovia’s instructions. They told me to pay for two long taxi rides (over €260 total) to return to Verona for a replacement car — which I did — and to claim the costs back later.
2 months later, no refund, no reply. They do not reply to emails or answer the phone. To make it worse, they even charged me €141 for fuel for the broken-down car that was towed away!
Nearly two months, multiple emails, and no response. This level of service and accountability is completely unacceptable.
August 21, 2025
Unprompted review
Reply from autovia.it - Linate Aeroporto
Dear Customer,
we are deeply sorry for the situation you described and fully understand the inconvenience that a mechanical failure can cause, especially during a trip.
Please be assured that every reimbursement request for expenses incurred due to a vehicle breakdown is individually reviewed by our administrative department, in coordination with the roadside assistance team, to verify the circumstances and authorize any applicable refunds.
If the breakdown is not attributable to the customer’s actions and your protection plan provides for such coverage, the refund will be processed in accordance with the limits specified in your rental agreement.
Your case deserves immediate attention; therefore, we kindly ask you to contact our Customer Care at customercare@autovia.it
, providing your rental agreement number along with the taxi receipts and roadside assistance documentation.
We will promptly request a review and provide you with a timely response.
We sincerely apologize for the lack of reply to your previous messages and remain fully available to resolve this matter in the most transparent way possible.
Kind regards,
Autovia Team
Great Clerks make great companies
What made this experience great was the clerk who assisted us at the Milan Linate airport. She was wonderful - very informative and assisted us with each step of the process of rental.
September 28, 2025
Reply from autovia.it - Linate Aeroporto
Thank you sincerely for your wonderful 5-star review!
We’re delighted to hear that your experience at our Milan Linate location was made special by our kind, professional, and helpful clerk. We truly believe that great people make great companies, and your words are a wonderful recognition of that.
We’ll be sure to share your feedback with the Linate team — they’ll be thrilled to hear it!
We look forward to welcoming you again soon.
The Autovia Team
Smooth experience, despite arriving 9 hours later than planned.
The overall experience was very positive. We booked through rentalcars.com part of booking.com, and as soon as we were notified of the cancellation of our flight, we contacted the booking.com help line and they send an email to Autovia advising them of our new arrival schedule. When we finally arrived at Linate, some 9 hours later than planned, the lady at the counter was friendly, efficient and made no fuzz at all. It helped that my details were already on their system, because I had rented with them before, so everything went quickly with no real paper work to fill in.
The only bad experience was the fact that there was no windscreen wash, and that the warning system to keep your hands on the wheel (which was every 30 seconds on the motor way, whilst I had my hands on the steering wheel) could not be switched off, eventhough I had selected driver alert warnings off. Perhaps I just don't know how a Citroen DS7 works.
But overall, I would highly recommend Autovia at Linate airport.
October 13, 2025
Reply from autovia.it - Linate Aeroporto
Thank you very much for your detailed 4-star review!
We’re delighted to hear that, despite your flight being delayed by 9 hours, your rental experience at Linate Airport was smooth and handled with friendliness and professionalism by our staff. It’s great to know that the process was quick and efficient, especially as a returning customer.
We’re sorry for the minor inconvenience regarding the windscreen wash and the driver alert system. Your feedback is extremely valuable and will help us further improve our vehicle preparation and quality checks.
We look forward to welcoming you again soon and providing an even more seamless experience.
The Autovia Team
Reply from autovia.it - Linate Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Avoid at all costs
If I could give them zero stars I would. Rented in Milan Linate airport- broke down on day one in Bergamo. Milan called a tow for us, directed us to go to Bergamo airport to pick up another. Bergamo advised they ‘could not find the car’ (despite their company calling for the tow) and made us wait for 3 hrs, basically accused us of stealing it. They eventually found it.. then advised they didn’t have a replacement car available for us. We have sent multiple emails to customer service, all unanswered, We have received no refund and they kept our $500 euro damage deposit. Avoid this company, total scam. Not to mention the clerk we dealt with Bergamo was beyond unfriendly. We were polite and reasonable the entire way though- and I understand that every company has a bad day- but this is still ongoing with zero assistance. I don’t understand how they could still be in business. One time tourist clients I guess.
July 21, 2025
Unprompted review
Reply from autovia.it - Linate Aeroporto
Dear Customer,
we are sorry for what happened. To investigate properly and give you the right support, we kindly ask you to provide your contract number and contact us at customercare@autovia.it
Only through our official channel we can check the details of your rental, including the deposit and refund status, and provide a proper resolution.
Autovia Team
Very bad axperience and not friendly
Very bad axperience. They did not accept the payment and then we had to wait 3….. hours for the car. “No cars available at the moment”, what a joke… we were the only people there…
DON’T BOOK AUTOVIA!!!
August 30, 2025
Unprompted review
Reply from autovia.it - Linate Aeroporto
Dear Customer,
under your surname we cannot find any booking, so we kindly ask you to provide us with your contract number so we can verify what happened. Without details it is impossible for us to investigate properly. Please contact us at customercare@autovia.it
Autovia Team
There was no full tank of benzine when…
There was no full tank of benzine when we took the car.
August 23, 2025
Reply from autovia.it - Linate Aeroporto
Dear Customer,
we are sorry for any misunderstanding, but please note that our fuel policy is not “full to full.” The car is returned with the same fuel level as when it was picked up. This information is always clearly stated in the rental terms during the booking process.
Best Regards,
Autovia Team
The staff are fantastic to deal with
The staff are fantastic to deal with. They literally couldn't be more helpful and I'll use them the next time I visit Italy for sure.
August 19, 2025
Reply from autovia.it - Linate Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Rental refused despite valid ID – no refund given
I had prepaid for a vehicle rental and showed up at the agency with a valid physical ID, exactly as required. Despite this, the staff refused to give me the car, claiming my ID was not acceptable.
I contacted their customer service afterwards, and they falsely stated that I did not have my ID physically with me — which is simply untrue.
They have kept my money and refused any refund. I've reported the case to the European Consumer Centre (ECC France) for assistance.
This is not just poor service, it's a dishonest business practice. I strongly advise others to avoid this company until they take accountability and treat customers fairly.
June 13, 2025
Unprompted review
Reply from autovia.it - Linate Aeroporto
Dear Customer,
We note that we have already addressed your concerns multiple times. We kindly ask you to refrain from repeating the same complaints publicly, as we have thoroughly reviewed your case and provided all the necessary explanations.
If you have any new information or further questions, please contact our customer service directly. We remain available to assist you within the terms and conditions of the rental agreement.
Thank you for your understanding.
Best regards,
Autovia Team
Stress Free car hire
Had a great experience with Iron Man at check in. Was really fast and a simple process. Iron Man was super friendly and helpful, he upgraded our car and even had the decency to come away from his desk to show me and my wife exactly how to find the location of the car park as we’d struggled to find it in our previous visit. I hire cars from airports at least 8 times per year and I have to say it was the best experience I’ve ever had for checking in. Zero queue! The hand back was also very straightforward and fast. We had a friendly lady who was also very efficient and the whole process was stress free. Will definitely be using EcoVia again.
July 14, 2025
Reply from autovia.it - Linate Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Linate Aeroporto
Dear Customer,
Thank you for your kind feedback! We're pleased to hear you were satisfied with the quick service and the quality of the car. If there's anything we can improve to make your next experience a full 5 stars, we’d love to hear your suggestions.
We hope to welcome you again soon!
Best regards,
Autovia Team
The car I rented was faulty
The car I rented was faulty, or at least this is what the warning light on the display was telling me. I signalled the problem to the autovia service, who called the car assistance service. The car assistance took the car away for repair. I spoke and wrote to the customer care service: no reaction, and instead, one month later i received a request to pay 250 euros for the car assistance.
I am still waiting for the customer care to come back to me. It is virtually impossible to get hold of that service on the phone, so i can only hope to receive a reply to my messages.
Never again!!!!!
May 21, 2025
Unprompted review
Reply from autovia.it - Linate Aeroporto
Dear customer,
an internal check shows that roadside assistance intervened at your request for a fault related to a simple non-working light bulb, an anomaly that does not justify the use of a tow truck. We also specify that, having made the reservation through a broker, any requests for reimbursement must be addressed directly to them.
For further clarifications, we remain at your disposal at customercare@autovia.it.
Best regards,
Autovia Team
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