autovia.it - Linate Aeroporto Reviews 

Had a great experience with Iron Man at check in. Was really fast and a simple process. Iron Man was super friendly and helpful, he upgraded our car and even had the decency to come away from his desk to show me and my wife exactly how to find the location of the car park as we’d struggled to find it in our previous visit. I hire cars from airports at least 8 times per year and I have to say it was the best experience I’ve ever had for checking in. Zero queue! The hand back was also very straightforward and fast. We had a friendly lady who was also very efficient and the whole process was stress free. Will definitely be using EcoVia again.

We were helped quickly and rented a good car for a good price.

The car I rented was faulty, or at least this is what the warning light on the display was telling me. I signalled the problem to the autovia service, who called the car assistance service. The car assistance took the car away for repair. I spoke and wrote to the customer care service: no reaction, and instead, one month later i received a request to pay 250 euros for the car assistance.
I am still waiting for the customer care to come back to me. It is virtually impossible to get hold of that service on the phone, so i can only hope to receive a reply to my messages.
Never again!!!!!

Generally good, but you can end up waiting for 2h in the line because only one lady is working….

Very good price - even after last minute booking. It was easy to find the office in the airport, and was met by friendly staff who didn't insist on additional insurance and other add ons. Good condition of the car and great value for the price.

Amazing service from very friendly staff

The agency do not have the number agent needed, we waited 2 hours before we get the car. I strongly recommend to get a car from an alternative company, they are not reliable!

it's fine, car retal in italy is always a bit slow and you have to submit a lot of forms and confirm everything again. even if you already paid for your car. we got a bigger car then we booked.

My experience with this rental company was a complete disappointment. What was supposed to be a Jeep Renegade rental turned into a forced downgrade to a noisy and cheap, DR car, with no alternative offered.

The cost of full insurance was absurd higher than the car rental itself. Like many rental companies today, they push their own expensive insurance instead of allowing customers to use cheaper third-party options threatening to hold the entire deposit, even if you have full coverage.

To make matters worse, the full-to-full fuel policy was not respected. Instead of receiving a full tank, I got only 1/4, forcing me to calculate fuel consumption carefully just to avoid leaving extra fuel behind. Despite this, they still held a £100 fee in case the tank wasn’t refueled properly to that exact level.

This was my first and last time using this company. I hope this review helps others find a more honest and reliable car rental service.

This is an atrocious company. we’ve been given a car in poor condition, dents, no hub caps and no tread in the tyres. I wouldn’t recommend this company to anyone and we will NEVER use it again

The check in staff Souha'l and Hassad were really good. and the pick up ans return were also easy

We pick up our car without any delays. For some reasonable price we get a slightly bigger and better car
- Peugeot 2008, with all season tires (which was very useful as we were traveling through the mountains in the winter time). We had no issues with the car, low consumption. Return of the car went also very smoothly. Staff was very helpful!
Many thanks for such a good experience!

I have arrived at the airport milan Linate late in the evening. I have booked and payed my reservation in advance, with a full coverage insurance. At the desk a lady named Laura did my checkin, everything seemed fine until my credit card was run through the POS for the deposit. Then I have been asked if I have insurance: I have said yes I do have a full coverage. Then suddenly everything changed, the employee said to me that my credit card doesn’t work. I have tried my pin twice. I have also checked it in the cards app, and I had the correct one. While I was struggling to find another company or another solution I came back and the desk employee showed me the reciepts of my credit card. I calmed myself down to find a logic and there it was: the transaction was CANCELLED not rejected(probably on purpose when taking the pos in her hand)I have used my credit card later at the hotel, it was working just fine. From what I have read from other customers they charge the people who don’t take the full insurance. I was probably not the case so I got “rejected” there at a late hour. I am still trying to cancel my reservation and to get my money back(they have told me they cannot cancel it in their system). I do think there is something fishy with this company and I am hoping to that more people will read this. Advice if you are there and being told that your credit card doesn’t work, was rejected or blocked by the bank how they have told me: keep eyecontact on the POS. Take the transaction receipt even if they lie to you in your face that it’s rejected(and yes it does have an impact on people and they know that, just trust yourself) buy something small on a store nearby and ask for the receipt.

Renter with this company due to the initial price quoted. Quickly became evident why they were cheapest option. Pick up point was miles from the airport and no shuttle which was initially quoted.

When we finally arrived at the pick up, they couldn’t provide the vehicle they quoted so had to make do with a smaller vehicle. At the desk they asked me to sign acceptance on current vehicle damage, without walking me around the car to review current damages, the gentleman stated that if there’s any additional damages that aren’t documented, just take a picture as evidence when we drop the car back. I thought this was very questionable, so decide to video record the car prior to leaving. The video picked up several dents, scratches etc..

When we dropped the car back, it was inspected for 20 minutes, the bloke identified a stone chip that was not documented on pick up. He took me back inside and suggested that I needed to pay €720 to rectify this, I was furious, I refused due to a stone chip being general wear and tear. I then reviewed the video that I took on pick up, when I paused the video I could see that the stone chip was already there on pick up. I showed this to them, they then called their supervisor. The supervisor inspected the video and then allowed me to sign a document retrospectively to disclose that the damage was present on pick up.

After flying back on, I waited 5 days for my deposit to be reimbursed, which it was. Around 2 weeks later, I had an invoice from them, requesting I pay €720. I continued to dispute this via email and provided the video evidence. Their responses continued, stating that they would still be charging me, their English was very poor and hard to understand, due to this I asked them to call me. This correspondence repeated for around 4 weeks, until they decided not to respond anymore.

4 months later, they charged my credit card for €700 without giving me any correspondence. I have since tried to call them and email them, and been unable to get a response.

Please avoid at all costs!!

Booking number - 202401268232

****** Update - Acovia have provided a response that I signed an agreement to the damages. This is incorrect, I signed a document disputing that I caused the damages and provided evidence that the damage was already there. If anyone would like evidence of this, please feel free to reach out. I wouldn’t want anyone else scammed by this company.

Diana was the best, thank you for the perfect service!

No queue to collect the car. Friendly and efficient staff at the counter. The car was in good condition and existing damage (minimal) was correctly noted. Fast and efficient return process too. All at a very good price, I definitely recommend Autovia at Linate.

Almost one year later and these con artists are STILL trying to extract money from us. After taking €500 for a scratch on a wheel they are now threatening us with a lawyer for a further €160! It does not cost €660 to repair a scratch on an alloy wheel. When we asked for proof they had used our €500 to repair the supposed damage they refused to provide the evidence! Stay away from these crooks