autovia.it - Linate Aeroporto Reviews 

I have arrived at the airport milan Linate late in the evening. I have booked and payed my reservation in advance, with a full coverage insurance. At the desk a lady named Laura did my checkin, everything seemed fine until my credit card was run through the POS for the deposit. Then I have been asked if I have insurance: I have said yes I do have a full coverage. Then suddenly everything changed, the employee said to me that my credit card doesn’t work. I have tried my pin twice. I have also checked it in the cards app, and I had the correct one. While I was struggling to find another company or another solution I came back and the desk employee showed me the reciepts of my credit card. I calmed myself down to find a logic and there it was: the transaction was CANCELLED not rejected(probably on purpose when taking the pos in her hand)I have used my credit card later at the hotel, it was working just fine. From what I have read from other customers they charge the people who don’t take the full insurance. I was probably not the case so I got “rejected” there at a late hour. I am still trying to cancel my reservation and to get my money back(they have told me they cannot cancel it in their system). I do think there is something fishy with this company and I am hoping to that more people will read this. Advice if you are there and being told that your credit card doesn’t work, was rejected or blocked by the bank how they have told me: keep eyecontact on the POS. Take the transaction receipt even if they lie to you in your face that it’s rejected(and yes it does have an impact on people and they know that, just trust yourself) buy something small on a store nearby and ask for the receipt.

Renter with this company due to the initial price quoted. Quickly became evident why they were cheapest option. Pick up point was miles from the airport and no shuttle which was initially quoted.

When we finally arrived at the pick up, they couldn’t provide the vehicle they quoted so had to make do with a smaller vehicle. At the desk they asked me to sign acceptance on current vehicle damage, without walking me around the car to review current damages, the gentleman stated that if there’s any additional damages that aren’t documented, just take a picture as evidence when we drop the car back. I thought this was very questionable, so decide to video record the car prior to leaving. The video picked up several dents, scratches etc..

When we dropped the car back, it was inspected for 20 minutes, the bloke identified a stone chip that was not documented on pick up. He took me back inside and suggested that I needed to pay €720 to rectify this, I was furious, I refused due to a stone chip being general wear and tear. I then reviewed the video that I took on pick up, when I paused the video I could see that the stone chip was already there on pick up. I showed this to them, they then called their supervisor. The supervisor inspected the video and then allowed me to sign a document retrospectively to disclose that the damage was present on pick up.

After flying back on, I waited 5 days for my deposit to be reimbursed, which it was. Around 2 weeks later, I had an invoice from them, requesting I pay €720. I continued to dispute this via email and provided the video evidence. Their responses continued, stating that they would still be charging me, their English was very poor and hard to understand, due to this I asked them to call me. This correspondence repeated for around 4 weeks, until they decided not to respond anymore.

4 months later, they charged my credit card for €700 without giving me any correspondence. I have since tried to call them and email them, and been unable to get a response.

Please avoid at all costs!!

Booking number - 202401268232

****** Update - Acovia have provided a response that I signed an agreement to the damages. This is incorrect, I signed a document disputing that I caused the damages and provided evidence that the damage was already there. If anyone would like evidence of this, please feel free to reach out. I wouldn’t want anyone else scammed by this company.

Diana was the best, thank you for the perfect service!

No queue to collect the car. Friendly and efficient staff at the counter. The car was in good condition and existing damage (minimal) was correctly noted. Fast and efficient return process too. All at a very good price, I definitely recommend Autovia at Linate.

Almost one year later and these con artists are STILL trying to extract money from us. After taking €500 for a scratch on a wheel they are now threatening us with a lawyer for a further €160! It does not cost €660 to repair a scratch on an alloy wheel. When we asked for proof they had used our €500 to repair the supposed damage they refused to provide the evidence! Stay away from these crooks

I prepaid for full coverage insurance. Then, when I picked up the car, they charged me 250 Euro for additional insurance. The rather rude Autovia employee at the MXP Airport Terminal location told me I either paid it or she would cancel my reservation and I could take my business elsewhere. Reluctantly, I paid as I had no other option. When I asked for a refund when the car was returned (completely undamaged in any way) they refused.

Also, the drop off location was changed after my reservation and I was not notified.

People were very helpfull. But it took a really long time to get the car at the desk

We made a reservation for a van that was automatic with a gps. The van was a manual shift, had no gps but was also leaking coolant. Luckily I was able to drive but their solution was to buy coolant and just keep refilling. Still waiting to be reimbursed for the coolant like they promised. This was a family vacation so this took a toll. Customer service was terrible.

The check-in and the check-out of the car were pretty fast. I clarified some doubts before the time of rental and the answers were fast and assertive. So the service at all was amazing. But the car was a bit dirty, there were some old documents inside the vehicle and there was some trashes in the back seats. It didn't compromised our experience at all, I would definitely recommend it for friends and family.

Good service and a nice car.

Fast and professional.

Excellent service, car was perfect. Thank you

Helpful, efficient service, very good price!

We have rent at Remini aeroporto one car Wich was agreed in your office after returning with full full tank of benzin return to as certain it amount € Wich was not happen tell today infortunately .
This are not serious from your company and probably we going to report this to rayanair and after to our lawyer if we don't have any answer

Excellent desk service and brand new car. My rental experience in Milan was very satisfying.
Highly recommend!