autovia.it - Palermo Aeroporto Reviews 

Horrible customer service. We were given a car that had a flat tyre at the airport and had to return for a car exchange. The staff’s attitudes were awful.

I was very satisfied; the car was clean and reliable, and the staff was helpful. Perfect service.

Our experience with Avtovia was excellent. In fact, we had never even heard of the company until, after a disastrous experience with Europcar, we were left at Palermo Airport without the car we had reserved and already paid for.

We urgently needed to find another vehicle, and Avtovia was the first rental desk we approached. Unfortunately, they did not have exactly the type of car we had originally wanted, but they offered us a very similar vehicle at a much better price than Europcar, including full insurance coverage.

The car was almost brand new, very clean and well maintained. The staff were extremely friendly and helpful, communication in English was easy and smooth, and the whole rental process was quick and straightforward.

Returning the car was just as easy and completely hassle-free.

Overall, our experience with Avtovia was extremely positive, and we would definitely recommend them.

Easy process. Reasonable hire cost. Car in great condition, and no problems on returning; full deposit returned.

Giuseppe at the Palermo airport office was fantastic; he even ran my wallet into the airport after I forgot it in the car, what a guy!

Nice and patience staff. Good and clean cars. Fast service. Speak good english. Recommend this company.

great staff and service. all perfect!

Had issue with insurance and was sorted at the desk by a very helpful lady and gave me an upgrade in the process.
They were very helpful both getting the car and handing it back.

Maurice Deegan
Ireland

Service and explication are very very good and the price

Pepe and staff were amazing on my 3week journey in Sicily!
Best,
MZ

This review concerns the Autovia Palermo Airport desk that handled my collection on 8 August 2026. I arrived on time with my passport, driving licence and original physical UK American Express card. The card was in my name but, as is standard on many UK Amex cards, it displayed my first-name initial and surname. The desk refused to release the prepaid vehicle solely because my first name was not printed in full.

I received no vehicle, keys or practical alternative assistance. My family was left stranded and I had to arrange an emergency replacement rental costing £1,515.65. The replacement company accepted the same card without difficulty.

Regardless of the booking intermediary, refusing a prepaid vehicle over this card-name format—with no workable solution at the desk—was an extremely stressful and expensive experience. Customers using UK-issued Amex cards should obtain written confirmation before travelling that the precise printed name format will be accepted.

Very convenient car rental service at Palermo Airport. The booking system on autovia.it is simple to operate. The staff were polite and efficient, we finished pick-up quickly without long waiting. The car was clean and in good condition, highly recommend.

Avoid this company if possible ! They rip you off with charges for paint marks less than a quarter of a little finger nail and rim marks (not deep scratches) that can be polished. Close to scam ! They exploit the fact that you have excess coverage!

Very disappointing experience. I had already paid €68.50 for full coverage insurance as part of my booking, but when I arrived at the counter, I was told that this was not considered insurance by the rental company and that it did not provide sufficient coverage for them.
The options offered were either a €700 deposit while remaining responsible for any damage to the vehicle, or paying an additional €210 for the rental company's own insurance and leaving only a €100 deposit.
Since I did not want to drive while being fully responsible for potential damage, I felt forced to purchase the additional insurance despite already having paid for coverage in advance.
Customers should be informed much more clearly about the difference between the insurance sold during booking and the coverage required by the rental company. Being asked to pay an extra €210 at pickup after already paying €68.50 for what was advertised as full coverage was frustrating and misleading. Unfortunately, this lack of transparency resulted in a very poor experience.

The staff was so helpful and the prices was nice. the only downside was the insurance was too high nearly the car's rental price.

Good service at the counter, special thanks to Nina who served us

It's the second time that we rent a car from this company, and this is a second very good experience.
When we gave back the car, we just had 1 problem regarding the lack of fuel. The person from Autovia told us that we can go out from the parking and refuel the car, what we did. The problem was on the fuel station, the pistolet had a problem and shown that the car was full even if it was not the case.
After coming back to the airport parking, everything was alright, no bad suprise, no additional fees.
The personnel is very nice, without stress and responding all our questions.
I will still recommand this company !

A very positive experience renting from Autovia. The staff were friendly and explained everything I needed to know. When I made the booking, I chose not to add any extra insurance, but at the counter I decided to upgrade to full coverage. It did increase the rental cost quite a bit, but it was not presented as a surprise. Traffic can be challenging, and for us it was worth the peace of mind of not having to worry about any scratches or dents on the car, big or small.
Autovia’s office is located inside the terminal, which is a major advantage, and their parking area is shared with most of the other rental car companies. We had booked a VW T-Cross but instead received a brand-new Nissan Qashqai, which was perfectly fine with us.

Great Service, no Problems and a Solution for every inconvenience.

Very helpful and professional personal, answered on my all questions, can’t complain at all. Pick up from the airport in Palermo was relatively quick and drop off to the airport was immediate.
The only thing what I would recommend to others if someone wish to rent an automatic transmission car, please do it in advance and contact Autovia and ask them to reserve a decent car for you, otherwise probably you will get only MG small car which is ok for the city, but if you are planning to do a road trip like me, it’s not the best option.
Another recommendation would be to go for your reservation via Sunny Cars, it’s slightly more expensive but completely hassle free.

Very good expérience, nice car everything was perfect