A very positive experience renting from Autovia. The staff were friendly and explained everything I needed to know. When I made the booking, I chose not to add any extra insurance, but at the counter... See more
Company replied
Location
Switch locationPalermo - Aeroporto Punta Raisi, 90045 Punta Raisi, Sicilia, IT
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See what reviewers are saying
It's the second time that we rent a car from this company, and this is a second very good experience. When we gave back the car, we just had 1 problem regarding the lack of fuel. The person from A... See more
Company replied
Not at the actual AirPort, They have to send someone to pick you up but you don't know that until you arrive Helped other customers that's were behind us first because they knew him Doesn't... See more
Company replied
We are regular users of hire vehicles in Italy, but the best experience we have had was at the AutoVia office near Palermo Airport, Sicily. "Peppe" explained everything fully and clearly in excellent... See more
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Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Palermo - Aeroporto Punta Raisi, 90045, Punta Raisi, Sicilia, Italy
- +39 091 869 4268
Auto e furgoni
4.3
Excellent
435 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointing experience
Very disappointing experience. I had already paid €68.50 for full coverage insurance as part of my booking, but when I arrived at the counter, I was told that this was not considered insurance by the rental company and that it did not provide sufficient coverage for them.
The options offered were either a €700 deposit while remaining responsible for any damage to the vehicle, or paying an additional €210 for the rental company's own insurance and leaving only a €100 deposit.
Since I did not want to drive while being fully responsible for potential damage, I felt forced to purchase the additional insurance despite already having paid for coverage in advance.
Customers should be informed much more clearly about the difference between the insurance sold during booking and the coverage required by the rental company. Being asked to pay an extra €210 at pickup after already paying €68.50 for what was advertised as full coverage was frustrating and misleading. Unfortunately, this lack of transparency resulted in a very poor experience.
June 8, 2026
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
we are sorry that the difference between the coverage purchased during the booking process and Autovia’s protection options was not clear.
Coverages purchased through brokers or intermediaries are separate products from the Autovia rental agreement: they may provide reimbursement to the customer afterwards, but they do not automatically remove the security deposit, excess amounts or liabilities stated in the rental agreement at pick-up. For this reason, optional Autovia coverages may be offered at the desk, reducing or directly eliminating certain financial responsibilities and allowing a lower deposit.
The choice always remains with the customer. We understand, however, that communication must be clear and complete, especially when a customer has already purchased coverage through the booking channel. Your feedback will help us improve the information provided before and during pick-up.
The Autovia Team
All good
The staff was so helpful and the prices was nice. the only downside was the insurance was too high nearly the car's rental price.
June 5, 2026
Reply from autovia.it - Palermo Aeroporto
Dear customer, thank you very much for your 5-star review and for choosing our service. We are delighted to know that your experience was positive and that our team met your expectations. We will continue working every day with commitment and professionalism to provide an efficient and reliable service.
The Autovia Team
Good service at the counter
Good service at the counter, special thanks to Nina who served us
May 15, 2026
Reply from autovia.it - Palermo Aeroporto
Dear customer, thank you very much for your kind review and for choosing our service. We are pleased to know your experience was positive.
The Autovia Team
Second nice experience
It's the second time that we rent a car from this company, and this is a second very good experience.
When we gave back the car, we just had 1 problem regarding the lack of fuel. The person from Autovia told us that we can go out from the parking and refuel the car, what we did. The problem was on the fuel station, the pistolet had a problem and shown that the car was full even if it was not the case.
After coming back to the airport parking, everything was alright, no bad suprise, no additional fees.
The personnel is very nice, without stress and responding all our questions.
I will still recommand this company !
May 13, 2026
Reply from autovia.it - Palermo Aeroporto
Dear customer, we are delighted to receive your positive review. Thank you for trusting our company.
The Autovia Team
A very positive experience renting from…
A very positive experience renting from Autovia. The staff were friendly and explained everything I needed to know. When I made the booking, I chose not to add any extra insurance, but at the counter I decided to upgrade to full coverage. It did increase the rental cost quite a bit, but it was not presented as a surprise. Traffic can be challenging, and for us it was worth the peace of mind of not having to worry about any scratches or dents on the car, big or small.
Autovia’s office is located inside the terminal, which is a major advantage, and their parking area is shared with most of the other rental car companies. We had booked a VW T-Cross but instead received a brand-new Nissan Qashqai, which was perfectly fine with us.
April 25, 2026
Reply from autovia.it - Palermo Aeroporto
Dear customer, we are delighted to receive your positive review. Thank you for trusting our company.
The Autovia Team
Reply from autovia.it - Palermo Aeroporto
Dear customer, we truly appreciate your 5-star rating and your positive feedback. Your satisfaction is our priority.
The Autovia Team
Very helpful and professional personal
Very helpful and professional personal, answered on my all questions, can’t complain at all. Pick up from the airport in Palermo was relatively quick and drop off to the airport was immediate.
The only thing what I would recommend to others if someone wish to rent an automatic transmission car, please do it in advance and contact Autovia and ask them to reserve a decent car for you, otherwise probably you will get only MG small car which is ok for the city, but if you are planning to do a road trip like me, it’s not the best option.
Another recommendation would be to go for your reservation via Sunny Cars, it’s slightly more expensive but completely hassle free.
February 16, 2026
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Dear customer, we truly appreciate your review and your trust in our team.
The Autovia Team
Reply from autovia.it - Palermo Aeroporto
Dear customer, thank you for sharing your excellent experience with us. We are glad our service met your expectations.
The Autovia Team
We had the EXACT experience as another…
We had the EXACT experience as another 1 star reviewer. The car we rented had 72,000 kilometers and innumerable scratches and many dents. When we picked up the car, I took photos of the existing damage but should have taken a video as to fully document the car damages would have required 45 photos. When we returned it today we were told that the UNDERSIDE of the right front bumper was scratched. I had NO photographic evidence that we weren't responsible for the "damage". Since they had our deposit for the car, I had ZERO leverage and had to pay 265 Euros for the damage we weren't responsible for. If I could give a 0 rating I would. I'm well into my 60's and have rented many, many cars over the years. Never experienced anything like this. Please, pay a bit more and rent from a well recognized, reputable company. Argh.
January 5, 2026
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Gentile Cliente,
abbiamo letto con attenzione la sua recensione e ci dispiace sinceramente per la percezione estremamente negativa che ha maturato al termine del noleggio. Comprendiamo il disagio e la frustrazione che possono derivare da una contestazione di danno, soprattutto quando si ritiene di non esserne responsabili.
Riteniamo tuttavia importante chiarire alcuni aspetti oggettivi. I nostri veicoli, anche se con chilometraggio elevato, vengono regolarmente controllati e tutti i danni preesistenti vengono sempre registrati nella documentazione di check-out, che il cliente è invitato a visionare e confermare prima dell’utilizzo del veicolo. In caso di dubbi o di danni non chiaramente visibili (come quelli nella parte inferiore del veicolo), è sempre possibile richiedere supporto al personale in fase di ritiro.
Alla riconsegna, eventuali danni non presenti nella documentazione iniziale — inclusi quelli nella parte inferiore del veicolo — devono essere valutati secondo procedure standard di settore, applicate in modo uniforme e supportate da rilievi tecnici e fotografici. Il deposito cauzionale non rappresenta una “leva”, ma una garanzia contrattuale prevista in tutti i noleggi auto, proprio per consentire verifiche corrette e tracciabili dopo il rientro del veicolo.
Ci dispiace che la documentazione in suo possesso non sia risultata sufficiente a supportare la contestazione, ma respingiamo l’idea che gli addebiti vengano effettuati in modo arbitrario o scorretto. Ogni importo richiesto segue criteri oggettivi e verificabili.
Qualora desiderasse un riesame puntuale del suo caso, la invitiamo a contattare il nostro servizio clienti all’indirizzo customercare@autovia.it
, indicando i riferimenti del contratto: saremo lieti di fornirle tutte le spiegazioni e la documentazione disponibili.
Il Team Autovia
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
thank you for your 5-star review!
We’re delighted to hear that the car was in great condition and that our staff was friendly and helpful — qualities that are essential for a smooth and enjoyable rental experience.
We look forward to welcoming you again on your next trip.
The Autovia Team
Avoid Autovia at all costs!
Car wasn't available when we arived at the airport. Staff wasn't able nor willing to help us.
October 13, 2025
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
we’re truly sorry to hear about your experience and we completely understand your disappointment at not finding your reserved car available upon arrival at the airport.
Vehicle availability is managed through strict planning procedures, but occasionally operational issues — such as delayed returns or last-minute technical replacements — may affect the timing of delivery. Nevertheless, our staff should always provide assistance and alternative solutions, and we sincerely regret that this did not happen in your case.
We kindly ask you to contact us at cpalermo@autovia.it
, providing your booking details, so we can review the situation and offer you a full explanation.
Please accept our apologies for the inconvenience caused — your feedback helps us improve and ensure better service for all our customers.
The Autovia Team
Great price/quality ratio.
Great price/quality ratio.
Simpatic and helpful staff, especially signora Claudia.
October 21, 2025
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
thank you very much for your kind review! We’re delighted to hear that you appreciated the great price/quality ratio and the friendliness of our staff. A special thank you from Ms. Claudia, who will be happy to receive your kind mention.
We hope to welcome you again soon for another pleasant rental experience with Autovia.
Kind regards,
The Autovia Team
Very friendly staff and good service
Very friendly staff and good service, especially Claudia was very helpful when we returned the car and even helped us with some other questions we had around the toll. Car was a bigger version than booked so that was a nice surprise as well!
October 11, 2025
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
thank you so much for your wonderful review! We’re delighted to hear that our team — and especially Claudia — provided friendly and helpful service, even assisting you with extra questions about the toll.
We’re also glad that you enjoyed the vehicle upgrade and had an overall pleasant rental experience.
We look forward to welcoming you again soon for another comfortable and professional journey.
Best regards,
The Autovia Team
Not at the actual AirPort,
Not at the actual AirPort,
They have to send someone to pick you up but you don't know that until you arrive
Helped other customers that's were behind us first because they knew him
Doesn't say you need an international license but when you get there they tell you that you do, then you're screwed with finding a way back to the airport to get a car from a different company
If you book through booking your deposit doesn't count they want another $500
October 7, 2025
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
we are truly sorry for the inconvenience you experienced and fully understand your frustration. Our airport offices are located just a short distance from the terminal and offer a free shuttle service, as indicated in the booking confirmation, to easily reach the rental location.
Regarding the international driving license, Italian law requires that non-EU residents hold an International Driving Permit or an official translation of their license, as stated in our Terms and Conditions and on the booking voucher.
As for the deposit, please note that there is a difference between the rental payment made through the booking portal and the security deposit, which must be pre-authorized locally on a personal credit card as a standard guarantee for all rentals.
Kind regards,
The Autovia Team
Pressured to take out extra insurance to cover excess for any damages.
Whilst the pick up and drop off service to and from the airport was fine, we definitely felt pressured to take out additional insurance. We were told the insurance we had taken out with Easyjet/Axa did not cover any minor damage and that we could pay an excess of 1300.00 Euros if we didn't have their insurance. When I showed them a copy of our insurance paperwork, they still went on that we would have to pay up front and wait ages for repayment if we didn't have their cover. We witnessed them doing this to every customer. We met a couple on our return who said this happened to them previously and this time did not take it, as the insurance they had was fine.
September 16, 2025
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
thank you for sharing your experience with us. We are sorry to read that you felt pressured regarding the choice of insurance coverage. We fully understand your concerns and would like to provide some clarification.
Insurance policies purchased through external providers or intermediaries, such as Easyjet/Axa in your case, are excess reimbursement policies. This means that, in the event of damage or theft, the customer remains initially liable to the rental company for the excess amount, which must be paid upfront, and can then claim a refund afterwards from the external insurer.
Our protection plans, on the other hand, are optional services designed to reduce or eliminate the customer’s direct financial responsibility with Autovia, avoiding the need to advance large sums or wait for reimbursement.
We regret if this was not explained to you clearly and professionally at the time of pick-up. Your feedback will be shared with our team to ensure greater transparency and to guarantee that every customer can make an informed and free choice.
If you wish, we kindly invite you to contact our customer care team through our official channels for further clarification regarding your case.
Best regards,
The Autovia Team
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
thank you for your positive feedback! We’re glad to hear you appreciated both the efficiency of our service and the quality of the car. Next time, we’ll do our best to earn that fifth star!
Best regards,
The Autovia Team
Good expirience
The staff in Palermo Autovia expecially Gianni- I think this is the right name - were verry kind and helpfull. We had some problems with kredit card and insurience, but they were patient and helped us on the best way.
August 22, 2025
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
The staff was very nice
July 19, 2025
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Excellent service and good value
June 12, 2025
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
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