autovia.it - Palermo Aeroporto Reviews 

Excellent service! Very friendly and helpful agent. Easy and uncomplicated handover of the car and returning back the car. Car was in top condition and very clean. I would book again with Autovía Next time I m in Palermo.

Kind and helpful personnel (which is not that obvious at Palermo airport rental companies). Very clear explanations of the rules. Everything on time. Pleasant rental experience. We will use the services certainly again.

SCAM WARNING!! STAY AWAY!!

DO NOT rent from this company! Their initial price is very low but they find ways to charge you more than a normal car rental company without the benefit of having a fleet of nice cars and a location at the actual Palermo airport.

First they tried to charge us additional insurance fee that is more than the daily rental rate. We declined because we have our own comprehensive insurance.

Then they gave us a heavily dented and scratched car with the low tire pressure light on. We checked the dents and scratches against the diagram and took some photos.

When we returned the car, the rental agent spent 20 minutes inspecting the car to “find” damage. He even checked to see if the spare tire was in the trunk.

The agent finally found two small scratches (not dents) under the front bumper by feeling for them with his hands. They were not visible from outside the car unless you crawl under it. We are positive the scratches were there before but we couldn’t prove it because we didn’t document them. Who crawls under a car to check for damage during the initial inspection? I read the same thing happening to other customers on Trustpilot and Google Reviews.

We ended up paying for the “damage” of €320 because there is no way we could prove that the scratches weren’t there before and because we had a flight to catch.

We were on the airport shuttle with another family that also had been scammed by Autovia to pay for the unnecessary insurance they didn't need.

Their business model is to quote a very low price and then either coerce you to pay for additional expensive insurance or pay for “damage”.

I have never posted a Trustpilot review before but am livid about what happened. AVOID AT ALL COST.

We had a amazing experience with autovia in Palermo. We got hit by a young driver 5 minutes after getting our rental car which should have ruined our trip. Lucky no one was hurt but the car was badly damaged. It was the first time ever that I purchased coverage through a rental company and I can say it was well worth it. The employees were quick to respond and had another car waiting for us when we got back to the office. The paperwork we filled out for the accident didn't take long and we were not charged anything for the new car. Also we ended up getting our deposits back because we weren't at fault for the accident. So we just paid for the insurance and the rental. It saved us close to €5000. But I cannot tell you enough how amazing the staff was at the rental office. Very professional and kind and quick to respond to everything. They made the entire process seamless and the least amount stressl that it could be. I would definitely recommend then to anyone renting a car in Palermo. Plus great rates!

Veicolo in ordine. Personale efficiente. Davide ci ha accompagnati da e per l'aeroporto: molto professionale ma gentile e socievole.

Polite and friendly staff. Helpful and easy to work with when picking up and dropping off the car

Professional scammers avoid this company they must give there workers at the desk Professional scamming training.
Arrived at the location to collect car streight away there saying I'm not covered for protection after me telling them 6 times I took out full protection from uk ..because I didn't take there 180euro cover wen I dropped the car off few days later they accused me of scratching there alloy wheel so they would get a pay out but good thing I proved them wrong with a video I took of the car on collection. The wheel was already scratched .no apologies just attitude

This is a fraud company that has put into system to fraud car renters by claiming damages on the cars. They had noted that the back mirror was damage but not scratched. They claim it was scratched when we returned it. We claimed that they had to change the mirror anyway but they claimed new damage. A good way of getting paid two times for the same damage. They also added other damages. We had not taken any photos and they had our deposit so we had no chance arguing.

SCAM company!
They never have the car pre ordered when you arrive. Which means you have to upgrade to another and maybe even a "better" insurance is compulsary.
Our trip costed us 800 euro on top of the innitial price paid. While we waited when arrived another couple went thorugh the same routine. When we returned the car a week later we could hear another group having the same issue.
Dont use this company, they are greedy!

Disappointed with @Autovia SRL’s Customer Service and Lack of Accountability

I wanted to share my recent experience with Autovia SRL, a car rental company in Italy, in the hopes that others can avoid a similar situation.

On 22nd July 2024, I rented a car from Autovia SRL. After returning the vehicle, which was left at their secured location, I realized that I had accidentally left my Bose headphones inside the car. I immediately contacted the company to report the forgotten item, expecting that they would assist in retrieving it.

Unfortunately, despite multiple follow-ups, Autovia SRL has informed me that they “did not find the item” and have been unhelpful in resolving the matter. As a customer, I am extremely disappointed by their lack of responsibility and support. It’s frustrating to know that a company like Autovia SRL, which should have a duty of care for items left in their custody, has failed to take appropriate action or offer any compensation for my loss.

I’ve also provided them with proof of purchase for the headphones, yet they remain unresponsive to my requests for a resolution. For anyone considering using their services, I urge you to be cautious and ensure that you take extra care with your belongings, as Autovia SRL may not take responsibility if something goes wrong.

Has anyone else had a similar experience with them?

#CustomerService #RentalCar #Autovia #Italy #LostProperty

Palermo branch, Cinisi (No its not at the airport)
Awful service, left hanging for a shuttle bus at the airport and left there as the shuttle bus was full despite my disabled mother being in agony. Waited an eternity for the next pick up to then wait hours for a car. To be then presented with a car that looked like it had been through world war three. Condition horrendous, keyed all over and covered in filth, dent and scratches. I refused to take the car and was offered another pile of junk where my two suit cases wouldn't fit in the boot. I ordered a medium sized car and was told to put the seats down. Infuriated at that point I complained and was offered a larger car which I had to pay more for despite ordering that type in the first place.... ah, again, filthy inside out and covered in dents and scratches.
On return of the vehicle, the office is closed. No shuttle bus available to take me to the airport so I had to pay for a taxi or I would have missed my flight.
I then get an e-mail with the end of contract fraudulently signed by some one on my behalf stating I had incurred damages to the car and was to receive a bill.
I wouldn't this car again if you paid me. I complained and had no response despite being promised a call back. I cant speak on behalf of the whole company but can certainly can comment on Palermo. Absolute disgrace. I have no idea how they are in business.

We rented a car in Palermo (Sicily), AutoVia (over Argus Car Hire). The driving license broke into pieces when taking in out of the wallet.
They just refused to take even a Scan of the original Document and took advantage by trying to sell an option for 3times the price we paid for the car.

To say is in Sicily everything is extremely complicated when s*** hits the fan with cars.

If you dont have a valid CREDIT card (not prepaid or debit, check it!) or your credit card has a small dent or anything else you are straight getting ripped of, by them refusing your driving license, by what ever stupid reason...

Thats how they make money, by selling overpriced onsite options in case something goes wrong. Its inacceptable and straight an a.s.shole move.

They lie for the damage on the car.When you dont take insuranse for the car.

the conditions booked did not correspond to what was actually charged. Additionaly, my credit card was also charged for additional movements (~45euros) and I asked for clarification by e-mail several times without receiving any reply from Autovia

The agency is far away from the airport with only one shuttle bus. Almost missed the flight on our way back

All good, except return airport shuttle, which took quite a while to collect passengers and there were too many of them on board.

We had to pay around 300
Euro extra because they wouldn’t take master card debit or visa debit for the normal price.
Only credit card

All was well with our rental car at the Palermo airport location until we returned the vehicle and they found a scrape on the car. We had purchased the damage insurance coverage, so they told us to take a picture of it and they would send us an email with the information that the insurance company would need. They also informed us that they would charge our credit card and the insurance company would reimburse us. Well, they did charge our card and they gave us some of the information, but after the insurance company asked for more, I sent no less than 3 emails to AutoVia and they didn't respond. After a lot of extra work, I had to get a special dispensation from the insurance company (AIG) to reimburse me so I could pay the credit card bill.
Buy damage/collision insurance from AutoVia/EcoVia at your own risk!

We haven‘t been informed that the rental service was 10min. away from the airport. We had to book another flight on another day, because it would have been impossible to catch the flight on the actual day, since the rental service opened at 8am.
And although we already booked an extended insurance for the rental car with Ryanair, the service guy from AutoVia talked us into an additional insurance.

Although the drop off point was listed as ‘Palermo Airport’ it was miles away. This meant that because I had a morning flight, the office did not open early enough for me to drop off the car and take their transit bus to the airport. I had to drop the car off the night before and pay €35 in the morning to get a taxi