Autozone Reviews 

969
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and incredibly helpful, often going above and beyond to ensure a smooth and efficient process. Many highlight the excellent service, noting how quick and easy the entire journey was, from initial contact to driving away with a new car, making them feel comfortable and well-informed. However, some people mentioned vehicles having pre-existing faults or developing issues shortly after purchase, such as engine warning lights or sensor problems. Some reviewers were not happy with customer service and after-sales support, citing unresponsiveness, misleading information, and unprofessional conduct like agents hanging up. A few also experienced difficulties with finance applications or extended waiting times for their vehicles.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and efficiency of staff... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing significant... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the helpfulness and pleasant... See more

Customer communications

People report negative experiences with contact, citing a lack of communication and unresponsiveness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm still in awe of such incredibly quick and seamless turnaround. I found myself in a tricky situation on Sunday morning, with the need to get a car ASAP, and in the afternoon of the same day I was... See more

Rated 5 out of 5 stars

Liam sold us the car and we absolutely love it. Renault kadjar, went to view that day and ready to drive away which within an hour or so we did do. We had our 4 month old baby with us which made thing... See more

Rated 5 out of 5 stars

I can’t recommend Autozone Dartford highly enough. From start to finish, the service has been absolutely brilliant. The whole team is friendly, professional, and clearly take pride in what they do... See more

Rated 5 out of 5 stars

I was desperate for a car. My credit score might as well be in the minuses. My current car might as well be a write off for the price of repair. I went to autozone for help. Less than 24 hours Jack ha... See more


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

Welcome to AutoZone, we are the leading car finance broker and dealership in the UK specialising in helping with poor credit car finance, bad credit car finance, pay-as-you-go car finance, pay weekly car finance and no deposit car finance. We can help people get car finance even on benefits, self-employed, with CCJs and arrears. We currently have 3 showrooms accross the UK in Barnsley, Darlington and Stockport. We offer: Part exchange, no deposits, cashback available, free 7-day driveaway insurance, nothing to pay for up to 6 weeks. All our vehicles come fully prepared with a 12 months MOT, inclusive warranty, service, and 129 point pre-delivery inspection. Visit our showrooms 7 days per week with on-site bistro, children's play area, and a warm friendly atmosphere to choose your new car in total comfort. Our finance teams can assist you secure finance for your new car even in the most difficult of circumstances and even if you have been refused at other brokers or dealerships. We also offer full nationwide delivery on all our vehicles, we also offer very competitive PCP deals and a selection of luxury and sport models. Give us a try today for all your car finance needs! Car finance on benefits Car finance with poor credit Car finance with bad credit Car finance no deposit


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

969 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(969)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant customer service.

Absolutely brilliant customer service.
Got me the car i was looking for.
Il definitely be buying my cars from here in the future.

March 5, 2025
Autozone logo

Reply from Autozone

Thanks for the great review, Tara! We wish you many happy years of motoring 🚙

Rated 5 out of 5 stars

This is my 4th car from autozone

This is my 4th car from autozone. Land rover discovery and service was great from Lewis and Ryan. When deposit was delayed by my bank I got no hassle just checking and they held car for me for 3 weeks without question. Loving the car and service all round was amazing ty

March 12, 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for the great review Stewart! We are so pleased our team could help you find your dream car and get you back on the roads again 🤩🚙

Rated 4 out of 5 stars

Thank you for helping me with finding…

Thank you for helping me with finding me the right finance company to help purchase my new car, very helpful.

February 24, 2025
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Reply from Autozone

Thank you for the lovely review Neil! We wish you many happy miles in your new car 🤩🚙

Rated 5 out of 5 stars

Great customer service

Great customer service
The receptionist is very welcoming

February 27, 2025
Autozone logo

Reply from Autozone

Thank you for the 5* review Claire! We wish you many happy miles in your new car 🤗

Rated 1 out of 5 stars

Car was booked in for repairs we live…

Car was booked in for repairs we live over an hour drive away called next day to see if work done to be told it not even been looked at yet and wont be for days why book a car in when u cant do the work that day 2 hours driving back and forth and had to borrow a car to get back home in off someone else lot of wasted time and fuel should of told us it wasnt going to be done before we brought it in …also the repairs what are needed should have been sorted before we bought it from you this car has not been checked properly before sale

February 27, 2025
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Reply from Autozone

Hi Jackie,

We are sorry you feel you have not had a 5* experience with us.

We are sorry for the delay in repairs, we were experiencing a particularly busy week in the workshop meaning some vehicles unfortunately fell behind. After further investigations, we can see that your vehicle was booked into our workshop in May, and the repair completed in full, after collection from Sales in November 2024.

If there’s anything further you'd like to discuss or if we can support you in any other way, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Excellent service

Excellent service , over the moon with my new car , all staff very knowledgeable and experienced.
Thanks to Aaron and Luke especially, who looked after me when deciding which car to choose and making the process run smoothly and quickly.
I would highly recommend to anyone looking for a new car , thanks guys

March 1, 2025
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Reply from Autozone

Thank you for this fantastic review, Scott! We are so pleased our team could help you find your new car and get you back on the roads 🤩🚙

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs . I had a car 28th august . All parts for Mot was done so they said !!

Picked car up all fine.

10th of september the clutch got stuck and i couldn’t change gear . had to get it recovered . spoke to someone after trying to ring for days to be told to take it to a garage near me but they give you ones to to go to . Not one garage would do it as auto zone don’t answer me to pay . We fixed the issue even though it was under warranty . no reply still to them it’s broke still . Now only February the car is broke again . but guess what not under warranty .
some of there employee got sacked and kept ringing me and ringing me telling me the car was fixed to last a while and went into detail . he could tell me what the car would start to do. Stuck paying it for a car and it’s not even lasted 5 months without issues

Also they get you to write a review while you are there waiting to pick up your car !!!

August 28, 2024
Unprompted review
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Reply from Autozone

Hi there, we have requested your information as we cannot find any record of your vehicle purchase under the name used. In order for us to investigate this further, please email our team at: customerservice@autozone.co.uk

Rated 4 out of 5 stars

Fantastic service from Lee!

Fantastic service from Lee who went above and beyond to help me. Went in Sunday morning and drove away a few hours later, my only issue is one of my main bulbs has blown and trying to get in touch with after car is proving a little difficult

February 23, 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for the review Jake! We are very pleased Lee could help you find your new car 🚙 please accept our apologies for not being able to get in touch with our aftersales team! Please drop us an email at: aftersales@autozone.co.uk

Rated 5 out of 5 stars

Well worth the distance I travelled

I had to travel from the Wirral to Barnsley
by train. The car I was interested in was everything that I had read in the advert.
The Staff I dealt with were very helpful and efficient.
I certainly recommend Autozone.

February 24, 2025
Autozone logo

Reply from Autozone

Thank you for this fantastic review! We wish you many happy years of motoring in your new car 🚙

Rated 5 out of 5 stars

Shaun was out of this world.

Shaun was out of this world polite professional listened sorted me out explained everything always asked if I understood everything. I've got a tyre indicator that's not working the mechanic checked it and ordered me another part which is booked in for the 25 March 2025. My car was spotless smelt absolutely beautiful. I will definitely advise people to use you service 101%

February 24, 2025
Autozone logo

Reply from Autozone

What an incredible review, thank you so much Adrian! We are so pleased Shaun could help you find your new car and get you back on the roads again 🚙🤩

Rated 5 out of 5 stars

Great service

Excellent service and fantastic customer service

February 24, 2025
Autozone logo

Reply from Autozone

Thank you for this great review! 🤩

Rated 5 out of 5 stars

Fantastic customer service from start to finish

Fantastic customer service from start to finish, I had given them an idea of the car I was looking for and they matched me with it when one became available, I would 100% recommend to anyone looking for their next vehicle

February 24, 2025
Autozone logo

Reply from Autozone

Thank you for the great review Shaun! We wish you many happy miles in your new car 🚙

Rated 5 out of 5 stars

Very nice people and not pushing you in…

Very nice people and not pushing you in to a sale and go that extra step for you salesman amazing and handover guy was brilliant to would and will go again

February 24, 2025
Autozone logo

Reply from Autozone

Thank you for this wonderful review, Michael! We wish you many happy years of motoring in your new car 🚙

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