Autozone Reviews 

969
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and incredibly helpful, often going above and beyond to ensure a smooth and efficient process. Many highlight the excellent service, noting how quick and easy the entire journey was, from initial contact to driving away with a new car, making them feel comfortable and well-informed. However, some people mentioned vehicles having pre-existing faults or developing issues shortly after purchase, such as engine warning lights or sensor problems. Some reviewers were not happy with customer service and after-sales support, citing unresponsiveness, misleading information, and unprofessional conduct like agents hanging up. A few also experienced difficulties with finance applications or extended waiting times for their vehicles.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and efficiency of staff... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing significant... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the helpfulness and pleasant... See more

Customer communications

People report negative experiences with contact, citing a lack of communication and unresponsiveness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm still in awe of such incredibly quick and seamless turnaround. I found myself in a tricky situation on Sunday morning, with the need to get a car ASAP, and in the afternoon of the same day I was... See more

Rated 5 out of 5 stars

Liam sold us the car and we absolutely love it. Renault kadjar, went to view that day and ready to drive away which within an hour or so we did do. We had our 4 month old baby with us which made thing... See more

Rated 5 out of 5 stars

I can’t recommend Autozone Dartford highly enough. From start to finish, the service has been absolutely brilliant. The whole team is friendly, professional, and clearly take pride in what they do... See more

Rated 5 out of 5 stars

I was desperate for a car. My credit score might as well be in the minuses. My current car might as well be a write off for the price of repair. I went to autozone for help. Less than 24 hours Jack ha... See more


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

Welcome to AutoZone, we are the leading car finance broker and dealership in the UK specialising in helping with poor credit car finance, bad credit car finance, pay-as-you-go car finance, pay weekly car finance and no deposit car finance. We can help people get car finance even on benefits, self-employed, with CCJs and arrears. We currently have 3 showrooms accross the UK in Barnsley, Darlington and Stockport. We offer: Part exchange, no deposits, cashback available, free 7-day driveaway insurance, nothing to pay for up to 6 weeks. All our vehicles come fully prepared with a 12 months MOT, inclusive warranty, service, and 129 point pre-delivery inspection. Visit our showrooms 7 days per week with on-site bistro, children's play area, and a warm friendly atmosphere to choose your new car in total comfort. Our finance teams can assist you secure finance for your new car even in the most difficult of circumstances and even if you have been refused at other brokers or dealerships. We also offer full nationwide delivery on all our vehicles, we also offer very competitive PCP deals and a selection of luxury and sport models. Give us a try today for all your car finance needs! Car finance on benefits Car finance with poor credit Car finance with bad credit Car finance no deposit


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

969 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(969)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Amazing, kind and informative experience with Luke and Liam. Very helpful in answering our questions and leaving us with no doubts.

March 31, 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for this great review! We are so pleased our team could help you find your new car 🚙

Rated 1 out of 5 stars

Complete waste of time this company do…

Complete waste of time this company do not use them. Waited 4 weeks for a car we never received kept making excuses after excuses as to why it wasn't ready for collection. Then another day they said it was we drove an hour to collect it only to be told it wasn't ready and had to turn back around. Absolutely rubbish customer service I've never seen anything like It.

March 27, 2025
Unprompted review
Autozone logo

Reply from Autozone

Hi Dale, we are sorry to hear you feel like you haven't had a 5* experience with us. Unfortuantley we cannot find any information on our system that indicates you have purchased a car from us. Could you please provide your full name and vehicle reg so that we may investigate this issue further. Please email: customerservice@autozone.co.uk

Rated 1 out of 5 stars

Don’t buy from these

What a nightmare buying from these you get a car on finance so you have to sort finance out first without see the car you want to look at because of course it’s not there then they say they will get it down in a few days later after nearly a week and me ring and ring and ring to see the car I got to see car but was not allowed to test drive it. After a nother week of waiting and ringing them up don’t know how many times I finally got the car after 2 weeks when picking car up still not test drivers it after asking got tolled I was taking car so drive it then so they give you a time to pick car up you wait hours to get it so you get tolled why it’s takes 2 weeks is because on it needing m.o.t and a clean only thing this car got was a m.o.t oh year they taken locking nuts off both front wheels but left then on back gave me a car with no locking nuts to get the back wheels off so Iv had to pay for them to be taken off the car not been clean so had to do it really will not be coming back to get a car of these staff is so rude and horrible try and tell you on how it works and when you tell them you have worked in a car show room before and it don’t work like this they don’t like it when they been put in there place really don’t buy from these

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

Wouldn’t get a car from here again

Wouldn’t get a car from here again, was told the car would have a new timing chain before collecting which related on a delay in collection but after taking the car to a local garage for a service since I have been told it hasn’t been done. Garage is now ignoring all calls and messages from me

November 28, 2024
Unprompted review
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Reply from Autozone

Hi Alison, unfortunately we cannot find any information on our system that indicates you have purchased a car from us, and therefore we are unable to comment of the experience you claim to have had. We have requested your details so that we could look into this further, but has you have declined, we can only assume this is not a genuine experience and perhaps based on another company. Could you please provide your full name and vehicle reg so that we may investigate this issue further. Please email: customerservice@autozone.co.uk

Rated 4 out of 5 stars

Very happy with everything

Dealt with everything i needed very well, had to wait for the car a couple days longer then expected but when I was there to collect i could see why as the place was so busy with customers which just shows how good a service they offer.

March 20, 2025
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Reply from Autozone

Hi Wayne, thank you so much for your honest and constructive feedback! We always endeavour to have cars ready at the earliest opportunity, but sometimes we are faced with small delays due volume of vehicles being prepared. We appreciate your patience and understanding, and we wish you many happy miles in your new car 🚙

Rated 1 out of 5 stars

Conmen

Had nothing but issues with the car I have bought the customer service or should i say lack of customer service and lack of quality and quality control is DISGRACEFUL. The issues i have had are still on going since i got the car in October 2024.
NEVER BUY A CAR FROM THESE COMPLETE AND UTTER CONMEN WHO DO NOT CARE ABOUT THE CUSTOMERS AND DO NOT CARRY OUT THE WORK THEY ARE SUPPOSED TO DO WHEN YOU BUY A CAR FROM THEM

October 19, 2024
Unprompted review
Autozone logo

Reply from Autozone

Hi Duncan,

We are sorry you feel you have not had a 5* experience with us.

After some further investigations, I can see that as a gesture of goodwill we had a technician visit your home address to complete a boot repair on your driveway, and delivered the vehicle back to your home address. We can also confirm the repair was completed successfully and you were satisfied with the outcome.

Management tried to call you on 31/03/25 at 16:09 to discuss any concerns further, however we did not receive an answer.

Please give us a call on 01924 360533 to discuss any queries and we will be happy to assist!

Rated 3 out of 5 stars

Friendly bunch

Friendly bunch, slow at getting back to you and waited a full day to collect my car.

March 24, 2025
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Reply from Autozone

Hi Jamie, we are really sorry you felt you have not had a 5* experience with us! We take feedback like this very seriously and have started an internal investigate to see how we can improve. If you have any further comments or would like to discuss your experience in more detail, please email us at: customerservice@autozone.co.uk

Rated 5 out of 5 stars

Would recommend!

From Lewis to Luke both very friendly and professional, made the process quick and smooth. No stress or issues. Thanks :)

March 24, 2025
Autozone logo

Reply from Autozone

Thank you for the great review Chelsea! We wish you many happy miles in your new car 🚙

Rated 5 out of 5 stars

Excellent Service

Excellent Service! Shaby went above and beyond to help me get the finance I needed to purchase a new car, he was helpful, attentive and explained everything clearly throughout the process. Luke took me through the final handover process with ease, explaining everything clearly along the way. Thank you both, you have restored my faith in car salesman after a recent bad experience!

March 21, 2025
Unprompted review
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Reply from Autozone

Thank you for this excellent review Nicola! We are so pleased our team could help you find your dream car and give you such a positive and memorable car buying experience 🚙

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY! Sold me a car with multiple problems, including a tyre with a slow puncture. Refused to fix these problems unless I returned the car to base, which was a 4 hour drive from me. Even though they had verbally agreed that this would not be the case, Customer service is terrible at best. After explaining that the car was immobile less than one month after purchasing I was told ‘get the AA’. Left with a bill of over £1000 to fix the car which I could not afford after just paying a £2000 deposit. Do not use this company.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service provided by…

Very happy with the service provided by liam and his colleague on helping me get my new clio highly recommended as this is my second car from this dealer

March 18, 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for the great review Peter! We wish you many happy miles in your new car 🚙

Rated 5 out of 5 stars

Great Company!!!

Great Company!!!! sales staff are brilliant they make you feel at ease throughout the whole process. They give a personal yet professional service and nothing is too much trouble for them

March 17, 2025
Autozone logo

Reply from Autozone

Thank you for this fantastic review, Lorna! We are so pleased our team could help you get back on the roads in your new car 🚙

Rated 5 out of 5 stars

I've had the most amazing experience

I've had the most amazing experience, I wasn't in school with pics and these guys have helped me every inch of the way from bank statements and helping form filling while on the phone and me filling them in on line, shabby you have been amazing and gave some brilliant advice, so so glad I came on board with you guys you really went above and beyond I. Helping in everyday and amazing patience of a PC novice.. thanku again. Be great to meet you all soon. Will not use another dealer after this now. Thankyou again.

March 17, 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for the absolutely glowing review! We wish you many happy years of motoring and look forward to seeing you again when you're ready for your upgrade 🤩🚙

Rated 3 out of 5 stars

Customer service

Customer service was non existent they say they call you back and they don’t waited 1 month for a car and then the inside of it has not been valeted

March 13, 2025
Autozone logo

Reply from Autozone

Hi Laura, we are very sorry to hear you haven't had a 5* experience with us. I have passed this over to our management team who will investigate this further and be in touch with you shortly!

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