Autozone Reviews 

969
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and incredibly helpful, often going above and beyond to ensure a smooth and efficient process. Many highlight the excellent service, noting how quick and easy the entire journey was, from initial contact to driving away with a new car, making them feel comfortable and well-informed. However, some people mentioned vehicles having pre-existing faults or developing issues shortly after purchase, such as engine warning lights or sensor problems. Some reviewers were not happy with customer service and after-sales support, citing unresponsiveness, misleading information, and unprofessional conduct like agents hanging up. A few also experienced difficulties with finance applications or extended waiting times for their vehicles.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and efficiency of staff... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing significant... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the helpfulness and pleasant... See more

Customer communications

People report negative experiences with contact, citing a lack of communication and unresponsiveness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm still in awe of such incredibly quick and seamless turnaround. I found myself in a tricky situation on Sunday morning, with the need to get a car ASAP, and in the afternoon of the same day I was... See more

Rated 5 out of 5 stars

Liam sold us the car and we absolutely love it. Renault kadjar, went to view that day and ready to drive away which within an hour or so we did do. We had our 4 month old baby with us which made thing... See more

Rated 5 out of 5 stars

I can’t recommend Autozone Dartford highly enough. From start to finish, the service has been absolutely brilliant. The whole team is friendly, professional, and clearly take pride in what they do... See more

Rated 5 out of 5 stars

I was desperate for a car. My credit score might as well be in the minuses. My current car might as well be a write off for the price of repair. I went to autozone for help. Less than 24 hours Jack ha... See more


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

Welcome to AutoZone, we are the leading car finance broker and dealership in the UK specialising in helping with poor credit car finance, bad credit car finance, pay-as-you-go car finance, pay weekly car finance and no deposit car finance. We can help people get car finance even on benefits, self-employed, with CCJs and arrears. We currently have 3 showrooms accross the UK in Barnsley, Darlington and Stockport. We offer: Part exchange, no deposits, cashback available, free 7-day driveaway insurance, nothing to pay for up to 6 weeks. All our vehicles come fully prepared with a 12 months MOT, inclusive warranty, service, and 129 point pre-delivery inspection. Visit our showrooms 7 days per week with on-site bistro, children's play area, and a warm friendly atmosphere to choose your new car in total comfort. Our finance teams can assist you secure finance for your new car even in the most difficult of circumstances and even if you have been refused at other brokers or dealerships. We also offer full nationwide delivery on all our vehicles, we also offer very competitive PCP deals and a selection of luxury and sport models. Give us a try today for all your car finance needs! Car finance on benefits Car finance with poor credit Car finance with bad credit Car finance no deposit


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

969 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(969)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Waited nearly 8 weeks for the car I…

Waited nearly 8 weeks for the car I wanted

April 14, 2025
Autozone logo

Reply from Autozone

Hi Nathan, we are sorry to hear you feel like you haven't had a 5* experience with us. We take feedback like yours very seriously and are currently looking further into this. Our management team will give you a call so we can discuss this further, or in the meantime, please email us at: customerservice@autozone.co.uk

Rated 5 out of 5 stars

Luke & Shabby were fantastic from the…

Luke & Shabby were fantastic from the initial phone call to car collection! They made the process so simple and easy and are both very lovely guys - highly recommend them both!

April 15, 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you so much for your kind words! We are so pleased our team could help you find your dream car 🚙

Rated 5 out of 5 stars

Luke was good

Luke was good

April 15, 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for the 5* review, Lee!

Rated 5 out of 5 stars

Great very helpfull staff just not sure…

Great very helpfull staff just not sure when got to pay cos dd is set up but has no date when payment comes our

April 14, 2025
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Reply from Autozone

Thank you for the 5* review and great feedback Alan! Regarding your direct debit, please contact our team who will be happy to get this information for you! 🤗

Rated 5 out of 5 stars

Very happy

I applied online and had a callback from Ryan, everything was sorted very quickly and I had bought the car the same day. The car was still awaiting prep so I collected the car 2 weeks later and was handed the car over by Luke. Both Ryan and Luke were very friendly and answered all questions.
On the way home (we had a long drive) we noticed a small issue, we contacted autozone the next morning and by the end of that day it was all sorted through the warranty and booked in for repair with a local garage. Very happy with my purchase ☺️

April 11, 2025
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Reply from Autozone

Thank you for this great review and feedback Melissa! We are so pleased that our team could get you back on the roads again 🚙

Rated 5 out of 5 stars

5 star customer service

First, we went to look and we were pleasantly surprised when we didnt immediately have sales reps approaching us . Second, when we were approached it wasn't aggressively as we have experienced in other showrooms, also no pressure , we were asked our price range and then told the vehicles we could afford and left alone to look at our leisure until we were ready to speak to someone. Tree, everyone who saw us was friendly smiling , yes you expect this, they want you to spend money but, fake friendly is obvious and that's not what we experienced. Four, from beginning to end ours was a positive experience , not rushed, every question answered and after purchasing this was the same treatment throughout. Finally yes we would 100% reccomend Autozone and our rep Luke was a great help throughout , Top man

April 11, 2025
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Reply from Autozone

Thank you so much for this incredible review Carolyne 🤗 We are so pleased we could help you find your new car and get you back on the roads with no pressure at all! We wish you many happy miles in your new car 🚙

Rated 5 out of 5 stars

Great service

Great service, very friendly staff, a good experience all round. I will definitely go back there for my next car.

April 5, 2025
Autozone logo

Reply from Autozone

Thank you for the great review Lee! We wish you many happy miles in your new car 🚙

Rated 5 out of 5 stars

5 Stars

I never thought i would be able to get a car on finance. Autozone really helped me out. If there was any down side it would have been the wait in the showroom picking up the car.

April 10, 2025
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Reply from Autozone

Thank you for the great review and feedback! We wish you many happy years of motoring 🚙

Rated 5 out of 5 stars

My experience at Barnsley Autozone

Made welcome. Staff professional throughout. Very helpful. Would recommend to anyone who wanted to buy a used vehicle.

April 7, 2025
Autozone logo

Reply from Autozone

Thank you for this amazing review, David! We are so pleased our team could help you find your new car and get you back on the roads 🤗

Rated 5 out of 5 stars

Amazing

Amazing , very friendly and respectful staff.
Liam & Luke both amazing and very helpful even with answering our questions.

March 31, 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for this great review! We are so pleased our team could help you find your new car 🚙

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