Autozone Reviews 

969
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and incredibly helpful, often going above and beyond to ensure a smooth and efficient process. Many highlight the excellent service, noting how quick and easy the entire journey was, from initial contact to driving away with a new car, making them feel comfortable and well-informed. However, some people mentioned vehicles having pre-existing faults or developing issues shortly after purchase, such as engine warning lights or sensor problems. Some reviewers were not happy with customer service and after-sales support, citing unresponsiveness, misleading information, and unprofessional conduct like agents hanging up. A few also experienced difficulties with finance applications or extended waiting times for their vehicles.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and efficiency of staff... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing significant... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the helpfulness and pleasant... See more

Customer communications

People report negative experiences with contact, citing a lack of communication and unresponsiveness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm still in awe of such incredibly quick and seamless turnaround. I found myself in a tricky situation on Sunday morning, with the need to get a car ASAP, and in the afternoon of the same day I was... See more

Rated 5 out of 5 stars

Liam sold us the car and we absolutely love it. Renault kadjar, went to view that day and ready to drive away which within an hour or so we did do. We had our 4 month old baby with us which made thing... See more

Rated 5 out of 5 stars

I can’t recommend Autozone Dartford highly enough. From start to finish, the service has been absolutely brilliant. The whole team is friendly, professional, and clearly take pride in what they do... See more

Rated 5 out of 5 stars

I was desperate for a car. My credit score might as well be in the minuses. My current car might as well be a write off for the price of repair. I went to autozone for help. Less than 24 hours Jack ha... See more


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

Welcome to AutoZone, we are the leading car finance broker and dealership in the UK specialising in helping with poor credit car finance, bad credit car finance, pay-as-you-go car finance, pay weekly car finance and no deposit car finance. We can help people get car finance even on benefits, self-employed, with CCJs and arrears. We currently have 3 showrooms accross the UK in Barnsley, Darlington and Stockport. We offer: Part exchange, no deposits, cashback available, free 7-day driveaway insurance, nothing to pay for up to 6 weeks. All our vehicles come fully prepared with a 12 months MOT, inclusive warranty, service, and 129 point pre-delivery inspection. Visit our showrooms 7 days per week with on-site bistro, children's play area, and a warm friendly atmosphere to choose your new car in total comfort. Our finance teams can assist you secure finance for your new car even in the most difficult of circumstances and even if you have been refused at other brokers or dealerships. We also offer full nationwide delivery on all our vehicles, we also offer very competitive PCP deals and a selection of luxury and sport models. Give us a try today for all your car finance needs! Car finance on benefits Car finance with poor credit Car finance with bad credit Car finance no deposit


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

969 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(969)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was so straight forward and really…

It was so straight forward and really easy plus the service was top notch really happy and would recommend

May 10, 2025
Autozone logo

Reply from Autozone

Thank you for this brilliant review Jay! We wish you any happy miles in your new car 🚙

Rated 5 out of 5 stars

Good car

I applaud Liam's intervention for the process flowed with his constant updates. Thanks Liam. Thanks Jayone I'm loving the Nissan Xtrail

May 16, 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for the great review Michael! We're so glad Jayon could help you find your new car, and we wish you many happy miles 🚙

Rated 5 out of 5 stars

It was flawless from start to finish

It was flawless from start to finish kept up to date every part of the way and all completed in 2 days to driving home nothing was too much trouble definitely will be back thanks guys

May 14, 2025
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Reply from Autozone

Thank you for this amazing review John! We are so pleased our team could help you find your dream car and get you back on the roads so quickly 🤩

Rated 5 out of 5 stars

Shaby wow!!!Brilliant staff been really helpful got…

Brilliant staff been really helpful got my car as fast as they could shaby was excellent always check if we was ok with everything. Luke and shaby was Brilliant at getting it sorted the same day.

May 15, 2025
Unprompted review
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Reply from Autozone

Thank you for your kind words Paul! We are so pleased Shaby and Luke could help you get back on the roads in no time 🚙

Rated 5 out of 5 stars

Friendly and accomodating service…

Friendly and accomodating service everything explaind and the staff will bendover backwards to help.

May 12, 2025
Unprompted review
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Reply from Autozone

Thank you so much for this lovely review, Bill! We wish you many happy miles in your new car 🚙

Rated 2 out of 5 stars

Preparation is diabolical

Preparation is diabolical. Warranty not worth the paper it's written on. Still waiting for my log book after 2 months. Wouldn't trust their workshop to fix a skateboard

March 13, 2025
Unprompted review
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Reply from Autozone

Hi Andrew, we are sorry to hear you feel like you haven't had a 5* experience with us. Unfortunately we cannot find any information on our system that indicates you have purchased a car from us with the details you have provided on Trust Pilot. Could you please provide your full name and vehicle reg so that we may investigate this issue further. Please email: customerservice@autozone.co.uk

Rated 2 out of 5 stars

Communication was poor and has issue…

Communication was poor and has issue with it first day of picking vehicle up
Staff are very pleasant i can't fault that

May 9, 2025
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Reply from Autozone

Hi Richard, we are very sorry to hear you didn't have a 5* experience with us!

I understand our team have since been in contact with you to discuss the issue at hand and are moving in the right direction to getting you back on the roads again.

If you do require anything else, please do not hesitate to call us!

Rated 5 out of 5 stars

Staff are very helpful good after you…

Staff are very helpful good after you when your waiting go the extra mile to make sure that everything is OK

May 1, 2025
Autozone logo

Reply from Autozone

Thank you for the great review! We wish you many happy miles in your new car 🤩

Rated 5 out of 5 stars

I have to say the whole team where spot…

I have to say the whole team where spot on, attentive in every way. I can’t fault their service to their customer. When an issue occurred it was rectified immediately. Keep up the great work. I’d recommend to my friends and family.

May 2, 2025
Autozone logo

Reply from Autozone

Thank you so much for this wonderful review! We are so pleased our team could help you get back on the roads in your new car 🚙

Rated 5 out of 5 stars

Very helpful and professional

Liam was a fantastic help lots of back and fourth with the documents but never gave up, great company to deal with.

May 1, 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for the great review, Dan! We wish you many happy miles in your new car 🚙

Rated 5 out of 5 stars

Helpful

Liam was very Lovely, kind and efficient. Is very good at what he does and explains everything thoroughly

May 1, 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for this fantastic feedback! We are so pleased Liam could help you get back on the roads in your new car 🤗🚙

Rated 5 out of 5 stars

Great service and great experience…

Great service and great experience also very easy to fill out forms also great staff who were there to help out all the way throughout the proceedings so overall everything was fantastic

April 25, 2025
Autozone logo

Reply from Autozone

Thank you so much for this fantastic review, David! We are so pleased our team could help you find your new car and get you back on the roads 🚙

Rated 4 out of 5 stars

Help from Aaron was great couldn't have…

Help from Aaron was great couldn't have asked for a lovely person he deserves a lot of credit

April 14, 2025
Autozone logo

Reply from Autozone

Thank you for the review, Anne! We are so pleased Aaron could help you find your dream car and get you back on the roads 🚙

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