Autumna we’re amazing. It is hard accepting and then finding care solutions for your parents. I found Autumna to be kind, caring and very knowledgeable. Very helpful navigating these unknown waters... See more
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See what reviewers are saying
I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... See more
Company replied
Excellent independent source of advice - they cannot solve all your problems as the area of residential/ nursing care and social care in general is a mess - but they can help you navigate it. My mothe... See more
Company replied
Having gotten lost in the Social Services beauracracy, while looking for a suitable care home for my Mum, I was so happy to have options sent to me with "vacancies available". This cut out a lot of re... See more
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Company details
Written by the company
Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.
Contact info
Park House, 89 Warwick Park, TN2 5ET, Tunbridge Wells, United Kingdom
- 01892 335 330
- info@autumna.co.uk
- autumna.co.uk
4.7
Excellent
132 reviews
Hasn’t replied to negative reviews
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Low cost option's on a limited budget.
Autumna provided me with plenty of choices within my budget. I was surprised to see what is available, especially during these challenging economic times. The staff have been very helpful and I anticipate that I will find what I'm looking for fairly soon. Mr. Bridge
October 6, 2025
Unprompted review
Reply from Autumna
Thank you very much for your review and we are really pleased to hear that you have identified some suitable options. Here if you need us!
Made me aware of local agencies with no…
Made me aware of local agencies with no pressure
September 26, 2025
Unprompted review
Reply from Autumna
Thank you so much for your review. We're really glad we could support you in finding the right care option. If you need any more assistance or support, we're just a call away.
Our experience with Autumna has been…
Our experience with Autumna has been great. When we didn’t know where to turn we received a list of care homes with our specified area very quickly and were offered support every step of the way. My mum is now settled in a lovely care home and couldn’t be happier.
September 20, 2025
Unprompted review
Reply from Autumna
Thank you so much for your kind words, Denise. It means a lot to know we could support you during such a challenging time. Hearing that your mum is now settled and happy in her new home is truly heart warming. Supporting families through moments like this is at the heart of everything we do. Wishing you both all the very best.
These guys are amazing
These guys are amazing. There are so many care homes out there at all different prices, it's difficult to know where to start.
Autumna did the hard work for me and sent me a list of potential homes within an hour.
Even better, I was able to get my mother into respite care the following day.
I'm not sure I'd been able to do that on my own.
September 3, 2025
Unprompted review
Reply from Autumna
Thank you so much for your kind words! We're thrilled to hear that we were able to make such a difference when you needed support. Helping families find the right care quickly and confidently is exactly why we do what we do. Wishing your mother all the best in her respite care, and we're always here if you need us again.
At a very stressful time after a…
At a very stressful time after a serious fall, we were helped to find a suitable safe new home for mum. From our initial enquiry, quick response and great support, my mum was settled in her new place within 2 weeks and loving it. Thankyou for all the support.
August 29, 2025
Unprompted review
Reply from Autumna
Thank you so much for your kind review Katherine. We're truly grateful you entrusted us during such a challenging time. Helping your mum find a safe and welcoming new home is exactly why we do what we do, and hearing that she’s now settled and loving it brings us great joy. We’re here for you anytime, and we wish your mum continued comfort and happiness in her new home.
Autumna made things simple
Autumna made our search much easier with targeted approach and from there one lead led to another and we found the ideal retirement home for my parents.
June 23, 2025
Unprompted review
Reply from Autumna
Thank you for sharing such positive feedback Sinduja. We’re truly delighted to hear your parents have found an ideal retirement property, and it’s wonderful to know our approach helped guide your journey. We hope they’re settling in comfortably and enjoying their new home. It means a lot to us that we could support you during such an important time. We wish your parents continued comfort and happiness in their new home.
Lovely staff and beautiful surroundings
Lovely staff and beautiful surroundings
August 11, 2025
Unprompted review
Reply from Autumna
Thank you for your feedback Wendy. We are so pleased we were able to help find your ideal retirement property and that you are enjoying your new environment. Another happy client!
Autumna really help come up with a shortlist
I have used Autumna twice now, once for my Mum and just recently for my Godfather. On both occasions I was looking for quite specific places. Autumna called me to go through the requirements over the phone. They then went away to research and came up with an appropriate shortlist. They really made the process much easier on both occasions.
August 2, 2025
Unprompted review
Reply from Autumna
Thank you so much for your lovely review Deborah. We're really glad we could support you in finding the right care options for both your mum and your godfather. It means a lot to hear that our team made the process easier for you, that's exactly what we're here for. If you ever need us again, we're just a call away.
Care needs for the future.
I am looking for options for care in the future.
This company is knowledgeable for finding the right carers for my needs.
August 24, 2025
Unprompted review
Reply from Autumna
Hi Stephanie, Thank you for your lovely review. We're so pleased to hear that you found our team knowledgeable in helping you explore future care options. It's our goal to match every individual with the right support. We're here if you need further assistance.
A very prompt shortlist produced…
A very prompt shortlist produced coupled with very fast contacts from the Homes shortlisted.
Just ease up a little perhaps on the follow up. Decisions for me as a client for this is a necessarily slow process. Just cut a little more slack for us after initial stages.
July 17, 2025
Unprompted review
Reply from Autumna
Hi Pete, thank you so much for your valuable feedback! We’re delighted that you found the shortlisting and initial contacts quick and helpful. We understand finding the right care solution takes time, and we appreciate your need for space in the process.
At the same time, we want to ensure our clients always feel supported throughout their journey. Follow-ups are an essential part of our approach, as they allow us to check in, address any questions, and offer guidance when needed. Many of our clients have shared that they appreciate the extra touch of care and attention as they weigh their options.
If you require further assistance please do not hesitate to contact us. We're always here to help.
Autumns were helpful at a time when we…
Autumns were helpful at a time when we were getting no help from social services for emergency care home
July 14, 2025
Unprompted review
Reply from Autumna
Glad to be of help to you Stephen at such a difficult time and I hope things are okay for you now. We are here anytime should you need us.
Help is there for you.
Very helpful in what is a very difficult and stressful time . Having to make decisions that most people don’t have to make, so having someone there to advise me helped me a lot.
July 2, 2025
Unprompted review
Reply from Autumna
Thank you for your kind words. We truly understand how difficult and stressful this can be. Helping you make those important decisions with care and clarity is exactly what we're here for. Please don’t hesitate to reach out if you ever need anything—we’re always here to help.
There knowledge of my area
There knowledge of my area. warm helpful staff. Took time out to contact me .
July 1, 2025
Unprompted review
Reply from Autumna
Thank you so much for your kind words! We're thrilled to hear that you found our team knowledgeable and helpful. Taking the time to connect personally is something we truly value, and it's great to know that made a difference for you. If there's anything more we can do, we're always here to help.
Autumna we’re amazing.
Autumna we’re amazing.
It is hard accepting and then finding care solutions for your parents.
I found Autumna to be kind, caring and very knowledgeable. Very helpful navigating these unknown waters.
We have not decided on care options yet. Autumna gave us lots of options. So we know where to look now which has been incredibly helpful.
June 16, 2025
Unprompted review
Reply from Autumna
Hi Deborah, thank you so much for such a lovely review. The team is thrilled that you had such a positive, helpful experience and are here any time that you need us.
Instant lists of local care providers…
Instant lists of local care providers and care homes. However unless I’m missing something there are no reviews, so one would then need to seek out that element
June 6, 2025
Unprompted review
Reply from Autumna
Thank you for your feedback and for mentioning how speedily you received your requested information. Your comment about reviews is really relevant too as we are currently encouraging our care providers to provide reviews! Please do get back to us again if you need any more assistance or support.
I contacted three companies
I contacted three companies. One came to see me from Watford, and brought a possible carer. Unsuitable. Another having taken great details from me on the 'phone said she would send me details of potential carers in this area saying she would take an hour. I waited a week. I contacted her again and was given the same answer. I heard nothing. Dawn from Featherbed came to see us on Thursday. She gave a very good description of her company, and its costs. Impressive. Will go back to her when we are ready.
June 13, 2025
Unprompted review
Reply from Autumna
Thank you so much for your feedback Graham. We are so pleased that you have found the care you require. Please don't hesitate to contact us again if you require any more assistance or support in the future.
A very helpful service without pressure.
June 5, 2025
Unprompted review
Reply from Autumna
Thank you for the lovely review Julie! We are so glad you had such a positive experience with us.
At point of crisis
At point of crisis, they provided 6 care home contacts. Three responded and two were suitable but elderly relative would not accept care, so did not take it any further for now.
May 4, 2025
Unprompted review
Reply from Autumna
Thank you for your review and glad we could help at a difficult time- do come back to us in future if things change!
They have tried there best to meet my…very helpful
They have tried there best to meet my requirements
June 1, 2025
Unprompted review
Reply from Autumna
Hi Brian, thank you for your feedback. We always try our best to show you the options most suited to your criteria e.g. budget, area and care needs. Please do come back to us in the future and we can always have another look for you!
We really needed help to find a home…
We really needed help to find a lovely care home for our mum, one that feels just like home. The service given was really fast and straightforward, and it made our search very easy and stress free. We would highly recommend to anyone needing help.
May 8, 2025
Unprompted review
Reply from Autumna
Hi Clare, thank you so much for your kind words and for taking the time to leave such a lovely review. We're so pleased to hear that our service helped make your search easy and stress free. It amazing to know you found a care home for your mum that feels like home. We're always here if you need any further support.
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