Autumna Reviews 132

Autumna listened to me and my requirements and came up with good suggestions. Friendly follow-ups offered further help.

Roni was incredibly kind when helping me explore care options for a loved one, taking the time to send me very thorough emails with all the information we'd discussed and more. Her knowledge was invaluable. Thank you, Roni!

Following my contact with Autumna l received relevant information from a number of organisations dealing with retirement properties. Some of them l would not have thought to contact myself

Excellent independent source of advice - they cannot solve all your problems as the area of residential/ nursing care and social care in general is a mess - but they can help you navigate it. My mother into one of the homes that they made me aware of. I'd seen some on their list and been unimpressed but did not know about this one and they've been brilliant with my mother (who can be quite challenging). Thanks.

When a relative needed help there seemed to be so many companies to look at. By using Autumna, they quickly provided a shortlist, in our area, offering hourly rates. I considered 4 of the companies online, leading to meeting 2 of them. Our favourite was appointed in just a week.

My Wife’s health is going through a bad phase and my time is taken up with looking after her. As soon as the situation improves I will contact you. Thanks for your patience.

Just the fact that you keep in touch with any changes and news,thank you.

Very helpful with sending us information and following up.

I searched for care homes in my locality and was pleasantly surprised by tge amount of detail provided for each care home together with a short list which was particularly useful in view of tge number of homes in the full list.

I was looking for help in finding a Care Home and I used Autumna. They responded quickly to my enquiry. Looking for a Care Home is a difficult process and one that needs to be taken slowly and carefully. Autumna were helpful but not at all pushy. I am not at all certain now what radius/distance I selected. Not all the suggested Homes were suitable because of this - so think about how far you are prepared to travel to see your loved one - there and back. 10-15 miles may not seem much but when you double it to get back home - that's a fair distance and time. We learn as we go along - check out the status: residential or nursing, nhs funded, weekly costs, whether they require a deposit, a set monthly "allowance" for extras costs (hair, chiropody etc..). Talk to people you know, they may be able to recommend a Care Home - or the reverse.

Easy to complete questions to identify suitable care providers. A relevant short list received quickly.

Very helpful and efficient

It's free and easy to navigate requirements and to send enquiry info and needs of person [without divulging identity of person being enquired for], to send this only once and this was shared with the targeted group of providers and most providers responded and used my preferred means of communication.

Friendly, and helpful.

Easy to use and helpful, responsive customer service.

Always prepared to listen and respond appropriately

Response was exceptionally quick and on a Sunday.
List supplied was mostly relevant to my needs

Provided a list of homes who all responded speedily and made you feel that help is available.

Autumna were very kind and helpful, understanding the difficulties of searching for the right place for Dad.