Easy to post for free on Avail which includes Realtor.com and get listed on multiple sites. I got qualified applicants. Tips: Limited number of PHOTOS allowed so decide which are most important to sh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Avail seems like a new product. I really like the format of the leases and some of the other documents. They need to make it a little easier to find documents and edit leases/documents but overall it... See more
Company replied
Loved all the information the site gave. I would definitely use it again. My tenant completed her application without any problems. It’s a little touchy feeling and has a habit of logging you out, but... See more
Company replied
I used this site to do an application for my apt. IT went smooth. I got approved and found my landlord uses a different service for their rent collections. it is a good tool to add multiple appli... See more
Company replied
Company details
Written by the company
Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Contact info
901 E. 6th St., Suite 500 , 78702, Austin, United States
- 3122929347
- support@avail.com
- avail.com
3.9
Great
390 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Avail offers an easy way to do one…
Avail offers an easy way to do one listing that goes on a wider network.
July 18, 2025
Reply from Avail
Hey Janet,
Thank you for sharing your feedback! We're glad to hear that the listing process felt easy and that you were able to reach a wider network. Making rental management more accessible and efficient is one of our top goals. If you ever need a hand with anything else, we’re here to help!
Reply from Avail
Hi Yevgeniy,
Thanks for sharing! Awesome to know that we could get things sorted out for you so quickly. If anything else comes up, don’t hesitate to reach out—we’re always here to help!
Reply from Avail
Hey Yusuf,
Thank you for your feedback! We're glad to hear that payments have been timely and that you've felt supported when reaching out for help. Providing reliable service and accessible support is something we take pride in. If there's ever anything more we can assist with, we're just a call or email away!
Quick response
Quick response. Knowledgeable, polite, and patient representative. She was very helpful.
July 22, 2025
Reply from Avail
Hi Margie,
Thank you for your kind words! We’re really happy to hear our representative provided quick, knowledgeable, and patient support. Delivering helpful and respectful service is a top priority for us, and your feedback means a lot. If you ever need assistance again, please don’t hesitate to reach out!
You all were very good with helping…
You all were very good with helping with the issue I was having trying to get into my account. This had been going on for about 3 months and I couldn’t pay my rent.
The nice gentleman I spoke with talked me through the process and helped my get back into my account. He was very patient and understanding with me. Again Thanks
July 22, 2025
Reply from Avail
Hey Cheryl,
Thank you for letting us know about your experience! We’re sorry to hear about the difficulties you faced accessing your account and the impact it had on your rent payments. It means a lot to know our team was able to patiently guide you through the process and help you regain access. Your feedback is greatly appreciated, and we’re here to support you every step of the way. Please don’t hesitate to reach out if you need any further assistance.
Great website for a small company that…
Great website for a small company that manages under 5 rental properties for themselves. They have all the information from listing, creating a lease, managing your rent income and more. Thanks for helping me navigating the intricacies of rental management.
July 21, 2025
Reply from Avail
Hi Russitu,
Thank you for your thoughtful review! We’re glad to hear that our platform is a helpful resource for your small rental portfolio. Providing clear, comprehensive tools to support every step—from listing to lease creation and rent management—is exactly what we strive for. It’s wonderful to know we’ve been able to assist you in navigating the complexities of rental management. If you ever need further support, we’re here to help!
Reply from Avail
Hi Jillian,
Thank you so much for sharing your thoughts. We hear you, and while we aim to provide value through convenience and support, we understand that pricing can be a concern. If there’s anything specific you didn’t like or feel could be improved, we’d really appreciate hearing more. We're always looking for ways to make renting feel more worthwhile. Thank you!
Useful tools for rental management.
July 14, 2025
Reply from Avail
Hey David,
Thanks so much for your feedback! We’re really happy to hear Avail's tools are making rental management easier for you. If there’s ever anything you need or if we can help in any way, just let us know!
I liked that the Avail site was easy to…
I liked that the Avail site was easy to navigate and had excellent guidance, but the listing took several days to start and also no Avail applicants completed the entire application. A different site posted very quickly and had many complete applications...I don't know why it was easier for applicants to complete on a different site.
July 10, 2025
Reply from Avail
Hi Susan,
Thank you for taking the time to share your experience—we’re glad to hear the site was easy to navigate and that the guidance was helpful. We also understand how frustrating delays and incomplete applications can be.
Listings on Avail go through an internal review by our Trust & Safety team, processed in the order they’re received. This typically takes 12 to 24 hours, but varies depending on volume. If additional information is needed, our team will reach out to help move things along.
As for applicants not completing their applications, we’ve found that many stop at the screening fee page, often because they’re hesitant to pay before touring the property. If your applicants need help or have questions about that step, they’re welcome to reach out to our support team directly—we’re happy to assist and help them feel more confident in the process.
Your feedback is incredibly valuable and helps us continue to improve for both landlords and renters. Thank you again for sharing!
I had trouble setting up rent…
I had trouble setting up rent collection. Despite following the instructions outlined in the education video in the Help Center, setting up the rent collection in the final step was not as straightforward as it was made to seem. In fact, as of this writing, it is still pending. Everything else worked fine including setting up the tenant screening, leases, and linked bank accounts for rent deposit.
July 20, 2025
Reply from Avail
Hey Roger,
Thank you for sharing your experience—we really appreciate your honesty. We're glad to hear that tenant screening, leases, and bank linking went smoothly, but we're sorry the rent collection setup wasn’t as clear or seamless as it should be. Your feedback helps us identify where we can improve, especially when it comes to making key steps more intuitive.
If it’s still pending, our support team would be happy to step in and help get everything sorted. Don’t hesitate to reach out—we’re here to make sure the process works as it should. We offer phone support Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347. Email support is available 7 days a week at support@avail.co.
Need Some improvement on the website…
Need Some improvement on the website for lease and amendment
July 11, 2025
Reply from Avail
Hi Meseret,
Thank you for your feedback—we truly appreciate you pointing this out. We're committed to making the site more intuitive and useful with every update, and insights like yours help guide that progress. If you have specific suggestions, we’d love to hear them!
Reply from Avail
Hey Harmeet,
Thank you for the kind words! We're so glad our support and service made a positive impact. We're always here if you need anything—thanks for being part of the Avail community!
Reply from Avail
Hi Selena,
Thank you for reaching out and sharing your experience. We’re happy to hear you received a timely response, as we strive to provide quick and helpful support. Don’t hesitate to reach out if you need anything—we’re always happy to assist.
waste of time as they want unnecessary personal data
Wasted time putting together listing to be asked to provide SSN and DOB at the end. Other major property search sites do not ask for such private information to list a rental. Was looking to expand my advertising but will continue to use the other sites as I have successfully found tenants on them in the past.
July 17, 2025
Unprompted review
Reply from Avail
Hi TF,
Thank you for sharing your honest feedback. We understand your concerns about privacy and the importance of protecting sensitive information.
At Avail, when publishing a listing, requesting details like SSN and DOB is part of our commitment to maintaining secure and reliable listings. This step helps ensure the safety and trustworthiness of the Avail platform for all users. We follow strict protocols to keep your information secure and are always here to guide you through each step to make the process as smooth as possible.
We appreciate that other platforms may have different approaches, and we respect your choice to use the services that work best for you. Your input helps us reflect on how we can continue to balance privacy with security, and we’re here if you ever want to discuss ways Avail might support your rental process in the future.
Seems less work flows to manage rentals
July 7, 2025
Reply from Avail
Hi Kiran,
We appreciate you sharing your thoughts with us! We’re glad to hear that Avail is helping to simplify the rental management process for you. If there’s anything we can do to further support you or improve your experience, please don’t hesitate to reach out—we’re always here to help!
This service has lack of functionality…
This service has lack of functionality for people who has status like F-1. Not going to looking for house if they use Avail for application.
July 9, 2025
Reply from Avail
Hey Daniel,
Thank you for taking the time to share your feedback. We understand the unique challenges that come with applying while on an F-1 visa. To clarify, Avail partners with TransUnion to generate screening reports, and they do require a valid SSN or ITIN along with a U.S. residence history in order to process those reports.
That said, renters coming to the U.S. can still apply through Avail, though in some cases, they may not be eligible for screening reports due to TransUnion's requirements. We know this isn't ideal, and we truly appreciate you bringing attention to it. Your feedback helps us advocate for a more inclusive experience, and we’re always here if you’d like to connect with our support team to explore possible options.
Well worth the cost
Always surprised at how quick I can get a live person on the phone to help me figure things out so far I have gotten great tennis who pay on time and are taken care of my properties by using the background checks and tools available through avail none of this to even mention how convenient it is to list all my properties with a push of a button
July 2, 2025
Reply from Avail
Hi Gregory,
Thank you so much for your thoughtful review! We’re truly glad to hear how helpful it’s been to connect with a real person quickly and that our tools—like background checks and easy listing features—have supported your success. It’s wonderful to know you’ve found great tenants and peace of mind through Avail. We’re here to make things simpler and more efficient for landlords of all experience levels, and your feedback means a lot. Don’t hesitate to reach out anytime—we’re always happy to help!
Reply from Avail
Hey Raymond,
Thanks so much for the five stars! It’s great to know you had a positive experience. Don’t hesitate to reach out if there’s anything we can help with in the future!
The team member was able to fix my…
The team member was able to fix my mistake easily and he was very polite
July 1, 2025
Reply from Avail
Hi Cindy,
We really appreciate you taking the time to share your experience! Mistakes happen, and we’re so glad to hear our team member handled it with care and professionalism. It’s great to know everything was sorted out smoothly. If you ever need anything moving forward, don’t hesitate to reach out!
I am used to the reports having at…
I am used to the reports having at least 2 to 3 previous addresses. Current ll is not always your best resource.
July 5, 2025
Reply from Avail
Hi M. Jean,
Thanks for the feedback! You bring up a great point—previous addresses can add valuable context when evaluating a tenant’s history, and we completely understand how useful that insight can be. The screening reports we provide come directly from TransUnion, so if you're not seeing 2–3 past addresses, there could be a variety of reasons. It could simply mean the applicant hasn’t lived at that many places yet. That said, we agree that having a more complete picture is ideal, and we’re always looking for ways to improve. Your input helps guide those efforts, and we truly appreciate you taking the time to share it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.