Easy to post for free on Avail which includes Realtor.com and get listed on multiple sites. I got qualified applicants. Tips: Limited number of PHOTOS allowed so decide which are most important to sh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Avail seems like a new product. I really like the format of the leases and some of the other documents. They need to make it a little easier to find documents and edit leases/documents but overall it... See more
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Loved all the information the site gave. I would definitely use it again. My tenant completed her application without any problems. It’s a little touchy feeling and has a habit of logging you out, but... See more
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I used this site to do an application for my apt. IT went smooth. I got approved and found my landlord uses a different service for their rent collections. it is a good tool to add multiple appli... See more
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Company details
Written by the company
Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Contact info
901 E. 6th St., Suite 500 , 78702, Austin, United States
- 3122929347
- support@avail.com
- avail.com
3.9
Great
390 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Great siteIt is a great outlet for your rental
It is a great outlet for your rental. The application feature is awesome and also your customer service is great
June 11, 2025
Reply from Avail
Hey Mark,
Thank you for the kind words! We're so glad to hear that you've found Avail to be a great resource for your rental needs. It’s wonderful to know you’re enjoying the application feature and that our customer service has provided a great experience.
We appreciate your support and are here whenever you need us!
Avail helped me to be in control of…
Avail helped me to be in control of renting my house myself. I really appreciate the email notifications from prospective tenants that are sent to me immediately by avail. I’m greatful for the assistance. One very important improvement I would like to see is prescreening tenants somehow prior to showing the property to them. I don’t feel safe just getting contacted by people who I have no way of making proper identification with. I noticed realtors have an online service that can look up anyone and give their criminal background and other details about prospective tenants. I get many inquiries about my property and often they seem to come from children posing as adults it’s frustrating. Thank Avail you do make it possible for more people to access services online without paying realtors.
June 16, 2025
Reply from Avail
Hey Cecilia,
Thank you so much for your thoughtful feedback! We're truly glad to hear that Avail has empowered you to take control of the rental process on your own and that our instant email notifications have been helpful in connecting you with prospective tenants. It's wonderful to know you're finding value in managing your property independently.
We also sincerely appreciate you sharing your concerns regarding safety and tenant prescreening. Your suggestion is incredibly valuable, and we understand how important it is to feel secure and confident when interacting with potential renters. We’re always looking to improve, and feedback like yours helps us prioritize what matters most to our users.
The good news is that we offer a prescreening process you can take advantage of! While it might not be as comprehensive as the tools realtors use, our support team would be more than happy to guide you through setting it up—just reach out and we’ll walk you through it!
Thanks again for your kind words and for being part of the Avail community. If you ever need assistance or have more feedback, we’re always here to help!
Reply from Avail
Hi Agnes,
Thank you for your kind words! We're so glad to hear that the representative was able to assist you in a way that left a positive impression. Your feedback is truly appreciated, and we're always here if you need anything further!
It’s took longer then 48 hours to get…
It’s took longer then 48 hours to get my report back still pending
June 13, 2025
Reply from Avail
Hey Lakiesha,
Thank you for your review! We're sorry to hear that your report is still pending—we understand how important timely updates are. While most reports are processed within 48 hours, occasional delays can occur.
TransUnion, the company that provides the screening reports, has recently moved towards a more thorough background check process that sometimes requires manual verification from state and local agencies. In most cases, the reports are available within 48 hours, but it can take longer if manual verification is required. While this extends the timeline, it ensures the most accurate information is provided to our landlords and their applicants.
We’d love to look into this for you and help move things along. If you haven't already, please feel free to reach out to our support team so we can assist you directly!
On it.
The staff is always, kind and patient with every request for information I need. Your services are amazing and takes the burden of being a Landlord much, much easier.
June 10, 2025
Reply from Avail
Hey Marcelline,
Thank you so much for your kind words! We're thrilled to hear that our team has been consistently kind and patient in assisting you. It's wonderful to know our services have helped lighten the load of being a landlord—that’s exactly what we aim for! If you ever need anything, we’re always here to help.
Reply from Avail
Hey Michael,
We love hearing this—thank you for sharing your feedback! We're so glad our team was able to deliver the kind of service you deserve. If you ever need anything else, we're always happy to help!
Reply from Avail
Hi Eliana,
Thanks for sharing your experience! We're glad we could jump in and get things sorted out right away. It’s always our aim to make things as smooth and stress-free as possible. Don’t hesitate to reach out if you ever need a hand again!
Easy, User Friendly
Quick, user friendly software. Friendly/helpful customer support staff.
June 9, 2025
Reply from Avail
Hey Chandler,
Thank you for the wonderful feedback! We're so glad to hear the software worked smoothly for you and that our support team was there to assist with a helpful and welcoming attitude. It's always our goal to make things as simple and supportive as possible. Feel free to reach out anytime—we’re here if you need us!
Got the job done in a little time
Got the job done in a little time. Found the problem and gave me the information to correct the problem in a expedited manner
June 2, 2025
Reply from Avail
Hey Jeffrey,
Thank you for your kind review! We're really happy to hear everything got sorted out quickly and that you received the information you needed to resolve the problem efficiently. Providing fast, helpful service is always our goal. Please don’t hesitate to reach out if there’s ever anything else we can assist with!
May not work for everyone …
A waste of time for my family we paid this company 50 per person (4) plus 98 dollars, It did nothing. I had to pay another 450 to be background by the COA. Avail could not verify anything to the COA. They did not add my rental payment history. I would be due your due diligence before signing up. It may work for some, but did not for my family and the 298 dollars hurts. Realtor.com makes it seem like it's a seamless process not all communities will use the info from them so you end up paying multiple times. I'm trying to see about a refund, if they provide that I would change my review.
May 31, 2025
Unprompted review
Reply from Avail
Hey JP,
We’re grateful you took the time to share your thoughts. Our goal is to provide a seamless rental process for both landlords and tenants. We’re very sorry to hear that your experience didn’t meet expectations.
In some situations, verification challenges can arise due to third-party limitations or incomplete documentation, and we do our best to communicate and resolve these promptly.
The $350 charge you referenced does stand out, as that amount typically applies only when a significant number of units—around 38 or 39—are added. We’d love the opportunity to look into this further for you.
Please reach out to our support team directly at 312-292-9347 (M-F, 8:00 AM-5:00 PM), and we’ll make it a priority to address your concerns.
Thank you again for bringing this to our attention. Your honest feedback means a lot to us, and we look forward to the opportunity to make things right in the future.
Reply from Avail
Thank you for sharing your thoughts! We understand that transparency around costs is important. We’re always looking for ways to improve and provide the best experience possible for both landlords and tenants. If you have any questions about the costs associated with Avail, please reach out!
Avail is a great company to work with
Avail is a great company to work with. I have been with the company as a Landlord for about three years and can not fault it for anything.
June 3, 2025
Reply from Avail
Thank you so much for your kind words and for being a valued part of Avail over the past three years! We're thrilled to hear that your experience as a landlord has been so positive. If there's ever anything you need, we're always here and happy to help!
Reply from Avail
Hey Hershel,
Thank you for sharing your feedback! We're glad we could provide prompt answers and help make your experience a smooth one. Don’t hesitate to reach out if you need anything else; we're happy to help!
Fast response
Fast response, professional, courteous and detailed explanation when answering my questions.
A+
June 3, 2025
Reply from Avail
Hey Aaron,
Thank you for taking the time to share your experience! We're so glad to hear that our team was responsive, professional, and courteous, and that we were able to provide clear and thorough answers to your questions. Our team works hard to deliver A+ service every time, and it means the world to know it hit the mark. We truly appreciate your kind feedback!
The people are kind they make sure you…
The people are kind they make sure you are helped with what you need
June 2, 2025
Reply from Avail
Hey Gwendolyn,
Thank you for your kind words! We're so happy to hear that our team made a positive impression and ensured you received the help you needed. We appreciate you taking the time to share this!
Please don't hesitate to reach out if you need anything else!
Good Leasing Venue
Good experience as a Landlord seeking a quality renter. Lots of interest. I have not landed a quality Tenant yet due to reasons not a fault of Avail. Nice place to provide your property experience.
June 1, 2025
Reply from Avail
Hey Vicki,
Thank you for sharing your experience! We're so glad to hear that you've received strong interest in your property. While we understand the right tenant hasn't come through just yet, we’re confident you're on the right path—and we're here to support you every step of the way. Wishing you continued success in finding the ideal renter!
Great Rental Listing Opportunity!
Great opportunity to get rental listings in front of potential tenants!
May 30, 2025
Reply from Avail
Hey Bill,
Thank you for the wonderful feedback! We're so glad to hear that you found our platform to be a great way to showcase your rental listings. Helping landlords connect with quality tenants is exactly what we strive for, and it's fantastic to know the opportunity worked well for you. We appreciate your support!
Reply from Avail
We're excited to hear that you found our service fast, efficient, and professional. Providing a smooth and reliable experience is always our goal, and feedback like yours truly makes our day. We appreciate you taking the time to share your experience!
I get paid every two weeks
I get paid every two weeks. I got paid and wouldn’t get paid again before the first I wanted my pay made when I asked to make sure that the money was there, but so I can pay the rest of my bills and I had to wait on everything.
May 23, 2025
Reply from Avail
Hi Jonalbert,
Thank you for sharing your experience! It sounds like you may have run into some issues with payments through Avail, and we're sorry to hear that. This isn’t the kind of experience we aim to provide. If you'd like us to take a closer look, please don’t hesitate to reach out directly — we’d be more than happy to help.
Avail was really effective in helping…
Avail was really effective in helping me find a tenant. The customer service people are amazing,helpful,patient and they took me every step of the way as it was my fist using the website. I definitely would recommend avail to any landlord looking for a tenant.
Thank you for this service. I can't say enough about how easy the process was to get a quality tenant.
May 28, 2025
Reply from Avail
Hey Regina,
Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that our service helped you successfully find a quality tenant and that your first experience using the platform was a smooth one.
It’s especially rewarding to know that our customer service team made a positive impression—we take great pride in being helpful, patient, and supportive every step of the way.
Your recommendation means the world to us! If there’s ever anything you need, we’re just a message away. Thanks again for choosing Avail—we’re so glad to have been part of your leasing journey!
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