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See what reviewers are saying
Purchased a Synology DiskStation DS218 NAS Server from Aventis via Amazon. The Server arrived from Aventis with two 1 TB SSD drives that are NOT on Synology Products Compatibility list. Drives faile... See more
Company replied
I bought a top of the line Latitude for my office. unfortunately received it with a dented jack on the power chord. I made several calls, was asked to send images of the jack/chord etc. It has taken s... See more
Company replied
Customer Service and Manger need to be fired! Do not bother ordering from them because nothing is their fault if something goes wrong, or I don't know forget to ship an item! Just read the review... See more
Company replied
Company details
- Computer Store
- Business and IT Consulting Agency
- Computer Accessories Store
- Computer Consultant
- Computer Software Store
- Software Vendor
- Used Computer Store
Information provided by various external sources
Headquartered in Atlanta, Aventis Systems offers custom IT solutions to build and operate complete physical and virtual infrastructures. Our comprehensive solutions include high-quality new and refurbished hardware, system and application software, as well as a wide array of in-depth managed services. Aventis Systems provides infrastructure consultation, cloud hosting and migration, virtualization deployment, security consultation, data and disaster recovery, hardware relocation, equipment buyback and more.
Contact info
189 Cobb Pkwy N, 30062, Marietta, United States
- 8665289313
- Sales@AventisSystems.com
- aventissystems.com
1.3
Bad
118 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great vendor
Great vendor! Consistent, reliable, and trustworthy. Order handled fast and accurately.
July 9, 2019
Unprompted review
Reply from Aventis Systems
Hello to our neighbor over in Alpharetta!
We greatly appreciate your business! We love helping local companies like yourselves Get IT Done, it's a win-win all around in our book. Feel free to stop by any time to say hello, and we can express in person how thankful we are for this marvelous review.
See you soon!
Aventis Systems Team
1.855.283.6847
I have worked with Aventis for years
I have worked with Aventis for years. They have always taken very good care of me. Not always the best price for gear but their service after the sale makes up for it.
May 16, 2019
Unprompted review
Reply from Aventis Systems
Hey Joe!
Thank you so much for your honest review of your experience working with Aventis Systems! We really appreciate you being a long time customer of ours and are looking forward to being a continued asset to your and your company.
If you ever need anything else you know we are always one call or email away!
Until then,
Aventis Systems Team
1.855.283.6847
Excelent experience.
May 14, 2019
Unprompted review
Reply from Aventis Systems
Hey Ligia!
Thank you so much for taking the time to leave us a positive review we appreciate it greatly! We are so happy you had an excellent experience working with Aventis Systems.
If you ever need anything or run into any issues with your purchase we are always just one email or call away.
Aventis Systems Team
1.855.283.6847
Very good service fast response by…
Very good service fast response by sales team
May 12, 2019
Unprompted review
Reply from Aventis Systems
Hi Ivan!
Thank you so much for taking the time to leave us a raving review! We are thrilled to hear you are receiving excellent service from our sales team.
Please let us know if you need anything else from us we are always just a phone call or email away!
Until next time,
Aventis Systems Team
1.855.283.6847
Very helpful
Very helpful, listen to issues, come to resolutions and reply quickly. Thank you.
May 9, 2019
Unprompted review
Reply from Aventis Systems
Hi Glen!
No thank you! We really appreciate you taking the time to write this review. As a small business, we value every bit of feedback we receive as it helps us learn and grow so we can continue to help our clients successfully navigate an ever-changing industry.
Do not hesitate to reach out if you ever need anything or just to say hello!
Aventis Systems Team
1.855.283.6847
The Intelligent Choice
In a tough economy enterprises look for ways to save without leaving services hanging; as like a car, Technology depreciate so rapidly that it would be stupid not to take advantage of it. Aventis provide great hardware, service and support at a price that cant be beaten.
For every project i turn to them as it enable me to get far superior hardware specs that i would get if i was buying brand new. All in all i have never been disappointed by there services and will be continuing doing business with them for as long as i can.
May 9, 2019
Unprompted review
Reply from Aventis Systems
Hey Francis!
Wow! What a glowing review, thank you! Your feedback from start to finish encompasses why we are in business and we appreciate you recognizing the ever-evolving hardware world along with the benefits of purchasing refurbished. Of course, we would not be here without customers like you and we value your continued business more than you know!
Until next time,
Aventis Systems Team
1.855.283.6847
Great reconditioned device with great support
The reconditioned pc and laptop are like brand new and any support is fast and effective.
May 9, 2019
Unprompted review
Reply from Aventis Systems
Hi Sean!
It means the world to us as a small business to have your review, especially when it comes to our refurbished devices. We are so glad you are loving your new devices and are receiving an exceptional level of support!
If you need anything else we are always just one call or email away!
Until next time,
Aventis Systems Team
1.855.283.6847
Kevin rocks!
May 9, 2019
Unprompted review
Reply from Aventis Systems
Hey Rob!
We totally agree with you, Kevin does rock! We are so lucky to have him on the front lines of our team as the face (or voice) of Aventis Systems! We will be sure to share your review with him and celebrate him internally for all of his hard work.
Thank you for taking the time to leave us some feedback and for being a loyal customer of Aventis!
Aventis Systems Team
1.855.283.6847
Re-seller misrepresented their product…
Re-seller misrepresented their product on Amazon. I ordered a refurbished computer system advertised as 2018 Dell tower. Found out it was actually manufactured in 2014. When received it was missing the keyboard and mouse. I notified seller of issue and they promptly offered a wireless keyboard and mouse upgrade and $100 if I would remove my unfavorable feedback. I agreed with the offer and complied by taking down my review. Received a regular keyboard and mouse and never got the $100 credit. They never responded to another email. Contacted Amazon. The said seller violated the rules by asking to take down feedback. Very untrustworthy. Do not buy product from Aventis Systems.
May 3, 2019
Unprompted review
Reply from Aventis Systems
Hey Ron,
We sincerely apologize about your negative experience working with Aventis Systems. Our Amazon listing may of mislead you and we recognize that and are making the necessary changes on our store to better communicate our refurbishing process. The Dell T1700 you purchased was indeed manufactured in 2014 but was refurbished in 2018.
We spoke with our CEO and CS team regarding this review and we were informed that they indeed have taken the necessary steps to make this right for you. We sent you a brand new wireless mouse and keyboard along with a $100 refund that sometimes takes 1-2 days to process it should be on your original method of payment, not in your Amazon account. We also did not solicit you to remove your review in exchange for making this right, we simply asked after processing your refund and sending you the missing components if you would update your review, not delete it. Asking for an updated review is not a violation of Amazon's seller's terms and conditions.
Aventis Systems is a small business of just over 50 employees and we have been growing rapidly specifically when it comes to our Amazon store. We are relatively new to Amazon and are learning every day how to better ourselves as a company selling on their platform, and you sharing your experience is helping us do just that.
We thank you for taking the time to share your feedback with us and if you need any further communication regarding this issue you can email us at marketing@aventissystems.com or message us on Facebook.
Thanks,
Aventis Systems Team
1.855.283.6847
Order this product model but get another product model and delay shipping
I order the dell MD3800F 2 units. I've completed to confirm spec and payment done. After that, I waited for about 1 month.
I received only 1 item and not MD3800F. The Aventis System sent me the MD3820F instead without letting me know before. I informed the sales person and opened the case with the support team.
I waited for a reply for more than 1 week but no updates back.
And suddenly the second MD3820F was sent to me again but I refused to accept the product because it was not exactly as I agreed to order from the beginning. I'm worried that Aventis Systems will abandon me, cheat me and including non-professional work.
Where is my Dell MD3800F ??
Avantis must be responsible and resolve this problem for me urgently.
April 8, 2019
Unprompted review
Reply from Aventis Systems
Hey Phudis!
We sincerely apologize for your negative experience working with Aventis Systems. This was indeed an internal issue on our end. You being an international customer in Thailand, along with our internal operations, it was difficult to find a good approach to solve this issue. It was confirmed a few weeks ago we were able to resolve this problem with you so you were happy with the outcome.
We appreciate your willingness to work with us along with your patience on the matter. Since then we have been working diligently to update our customer service procedures when it comes to dealing with issues and returns for our international customers.
Aventis Systems Team
1.855.283.6847
sales department/technicians don't talk!!
The sales department/technicians that put the system together/software technician do not talk to one another! this cause some one to change the bios on the motherboard so that normal use of drives and software is precluded!! i.e. the 2-4TB sata drives are being used in a raid 0 environment. One drive has been made into a drive that is partitioned to run as 2 virtual 2TB drives!
the second 4TB .was told no new windows system can ever be installed as will wipe out the drives. Someone took a lot of time and effort to do so!!!.. not worth the $$$ to return this and have the bios on the motherboard fixed and have access to the raid 1 drives.. just an ignorant situation. they could have called about the weird raid bios setup first!!! why didn't someone call when this weird installation happened
April 2, 2019
Unprompted review
Reply from Aventis Systems
Hey Gail,
We apologize for your frustration in this situation, if you ever decide to purchase with us again in the future, please give us a call at the number below or on our site to get in touch with our technical staff. They will be more than happy to walk through your requirements for specifications to ensure you are getting a compatible device.
Upon speaking with our customer service team regarding this situation it appears the system you had ordered was not compatible for what you were trying to accomplish with it. You did not specify the need for a RAID 0 environment, it is extremely rare we are asked to build a system this way, so we always standard build to RAID 1.
Our technicians attempted to work with you toward a solution by letting you return the device so we can reconfigure it to your needs, but you refused to return the device. They attempted to try to troubleshoot with your over the phone which was proven difficult to both parties due not having access to the visuals on either end.
The offer still stands if you would like to return the device and let us reconfigure it to your needs please give us a call.
Aventis Systems Team
1.855.283.6847
Would not do business with again
Would not do business with again. Terrible service, hard to get in contact with anyone, inconsistent from employee to employee. Crappy return policy. Clearly do not care about customer experience.
April 1, 2019
Unprompted review
After I received the unit both power…
After I received the unit both power supplies failed. After contacting their support group they did a fantastic job getting the server back, replacing the power supplies, and tested. I now have the system up and running with no issues. The only thing I would recommend is to ensure that the Service Desk has access to all systems that customers are in as there were a few issues with tracking of trouble tickets and them not being able to find me. However, over all a great experience as always.
Scott.
March 29, 2019
Unprompted review
Reply from Aventis Systems
Hey Scott!
Thank you so much for taking the time to share your experience of working through an issue with the Aventis System's customer service team. We are overjoyed we were able to take a negative experience and turn it into a positive one.
As always, we appreciate your business and please do not hesitate to reach out if you need anything in the future. We are always happy to help you get IT done!
Until next time,
Aventis Systems Team
1.855.283.6847
Reply from Aventis Systems
Hey Craig!
Now you are awesome sauce for this 5-star review! Thank you so much for your business, we hope to have you come shop with us again soon!
Until then,
Aventis Systems Team
1.855.283.6847
Wrong product! No luck resolving
Paid for Next day shipping. They shipped the wrong product and won't reimburse the next day shipping. Really nice customer service, but no results.
February 3, 2019
Unprompted review
Reply from Aventis Systems
Hello!
We sincerely apologize that we were unable to refund your next day shipping costs. Upon speaking with our customer service team it appears the hard drive tray you purchased was not compatible with the model you intended to use it with. We gladly made the switch for you, along with offering free shipping throughout the exchange process.
We hope you will be willing to shop with us again. Beyond your negative experience, we did everything in our power to correct the situation to ensure you got what you needed. If you decide to shop with us in the future you can always call 1-855-283-6847 prior to purchasing to ask any questions to ensure you are purchasing exactly what you need.
Aventis Systems Team
1.855.283.6847
Great service and products.
January 9, 2019
Unprompted review
Reply from Aventis Systems
Hello!
Thank you so much for the 5-star review, we appreciate having you as a customer and for providing feedback. Please do not hesitate to reach out if you have any questions or concerns.
All the best,
Aventis Systems Team
1.855.283.6847
Customer Rep was extremely helpful to…
Customer Rep was extremely helpful to make sure i got into the best system for the money and for my future expansion.
January 3, 2019
Unprompted review
Reply from Aventis Systems
Hey Charles,
Thank you so much for your five-star review! We are so glad to hear you had an amazing experience working with our team, and that you are happy with your purchase from us. Next time please let us know the name of who helped you, we would love to celebrate them for following in our mission of providing exceptional customer service.
Until next time!
Aventis Systems Team
1.855.283.6847
GOOD PRODUCT AT A GREAT PRICE!
December 23, 2018
Unprompted review
Reply from Aventis Systems
Hey Casey,
Thank you so much for taking the time to provide us with 5-star feedback. We are so glad to hear you had a great experience finding what you need at a great price point! We are looking forward to having you come back and shop with us in the future!
Until then,
Aventis Systems Team
1.855.283.6847
Overall
Overall, easy to navigate your site and choose options. The only problem was with your shipping. Ordered on 29th of November, your site said 2 to 3 days to process and for building etc...
I got a notification that it was shipped on the 4th of December and delivery on the 6th. I called on the 7th because the FedEx site changed to pending for delivery. I sent an email to customer service and support on the 6th. Person I spoke with on the 7th told me he saw my emails and would contact shipping and get back to me by end of day.
On the 8th, no call back and then I checked FedEx and the updated delivery was the 11th of December.Still no call back from anyone.
I haven't started my project yet, due to scheduling with client. As soon as that's completed, I will update if I can.
I may purchase from them again, I have in the past, but that was some time ago. Depends how things go with the server setup.
December 13, 2018
Unprompted review
Reply from Aventis Systems
Hey Paul,
Our sincere apologies for the delay in the shipment of your purchase. Unfortunately, due to the holiday season, our operations along with FedEx have fallen behind, which is not an excuse.
Delays in shipments are not the norm for us here at Aventis Systems, but due to the unexpected volume, we have been experiencing operations have been lagging a bit. We would like to ensure you and others that after the holiday season our processing and shipping schedules will be back to normal.
Our system is showing that your purchase has been delivered on 12/10/18, and if you need any further assistance with set-up please feel free to give us a call or send an email to support@aventissystems.com.
We are always happy to help get IT done!
Aventis Systems Team
1.855.283.6847
Pleasure to do business with
Pleasure to do business with. Fast delivery.
December 12, 2018
Unprompted review
Reply from Aventis Systems
Thank you so much, William, for the 5-star rating. We appreciate it greatly! If you have any questions about your purchase please email us at cs@aventissystems.com we are always happy to help.
Aventis Systems Team
1.855.283.6847
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