Avia Rent a car Reviews 

Reply from Avia Rent a car

May 2, 2026

Your statement is incorrect and exaggerated.

Cleaning fees are not applied arbitrarily, but only when the vehicle is not returned in the agreed condition, in accordance with the clean to clean policy.

All conditions, including cleaning requirements, are clearly stated on the reservation voucher you received from the agency.

Claims of “mafia practices” are completely inappropriate and unfounded.

— Avia team

Reply from Avia Rent a car

Apr 13, 2026

Thank you very much for your wonderful feedback! 😊
We’re delighted to hear that you had a smooth and stress-free experience with our team.

Your recommendation means a lot to us, and we look forward to welcoming you again!

— Avia team

Reply from Avia Rent a car

Apr 7, 2026

Your review is inaccurate and misleading.

The vehicle was not used for two transfers of 35 km, but for a total of 192 km, which is clearly documented. The car was also returned in a condition that did not meet the agreed cleanliness standard, which is why a cleaning fee was applied.

Cleaning charges are applied strictly according to the clean to clean policy, which is clearly stated in the rental terms, during booking, and on the reservation voucher you accepted.

Presenting this as “rip-off” or “danger” is completely unfounded.

— Avia team

Reply from Avia Rent a car

Dec 22, 2025

All charges, including the vehicle cleaning fee and winter tires, are clearly stated in the rental terms and explicitly listed on the voucher provided before vehicle pickup.
The cleaning fee is charged only when a vehicle is returned in a condition that exceeds normal use and requires special cleaning. A vehicle is never withheld arbitrarily, but only in accordance with the signed contract.

Any suggestion of fraud or a “rip-off” is categorically rejected. Should you believe an error was made in your specific case, we invite you to contact us directly with your reservation details.

Avia team

Reply from Avia Rent a car

Updated Dec 5, 2025

We will be absolutely clear, firm and unapologetic, because the accusations you made are not only false, but deliberately misleading.
You rented our vehicle, and an official €99 parking fine was issued while the car was in your possession. You were the driver. You were responsible. You had every opportunity to pay the fine on the spot — you chose not to. As the legal owner of the vehicle, the fine was later delivered to us, exactly as the law requires, and we forwarded it to you immediately. This is standard procedure for every rental company in Europe.
The additional €15 administration fee is stated clearly in the rental terms you accepted. It applies to every customer, without exception, whenever we must handle official violation documentation. Nothing about this charge is unusual, hidden, or questionable.
Your claim that we provided a “random picture” or that something was “blanked out” is simply untrue. Nothing was blurred, altered, or removed. The printed document you received contains the exact time, exact location, and the full registration number of the vehicle at the moment the violation occurred. This is official evidence from Pula Parking, not something created by us.
Instead of acknowledging the facts, you chose to make accusations that have no basis in reality.
Calling our company “disgusting” or a “scam” is unacceptable and entirely unsupported by any facts. You violated parking rules, the authorities issued a fine, and we processed it exactly as required by law and by the contract you signed. Avia team

Response to your replay:We will address this without any ambiguity, because what you are claiming is demonstrably false and ignores every documented fact in this case.

Your suggestion that there was “no proper evidence” is simply not true. The official notice from Pula Parking includes the vehicle’s registration number, the exact time, and the exact location of the violation. These are the only legally valid identifiers required. Nothing was obscured, nothing removed, nothing altered.
You repeating the opposite does not change the reality of the document you received.

Your statement that you “didn’t know about the fine” is false. The violation occurred while the vehicle was in your possession, and you were informed immediately once the fine was issued to us as the legal owner. Claiming ignorance does not erase an officially recorded violation.

Your accusations about our “character” and “professionalism” are baseless and appear to be an attempt to shift responsibility away from yourself. The fact remains: you committed a parking violation, and the issuing authority documented it clearly.

You also claim you received “no reply,” yet the correspondence shows the opposite. You were clearly told:

that this was an official fine,

that AVIA cannot alter or dismiss government-issued evidence,

and that any challenge must be directed to Pula Parking — which you yourself confirmed you contacted.

Your attempt to spin this into a story of us “ignoring you” is simply untrue.

Suggesting that we charged your card “without explanation” is again false. The charge was processed only after all official documentation was provided, and strictly in accordance with the rental contract you signed. Nothing was done outside of the legal or contractual framework.

Your “warning to others” is not based on facts — it is based on your refusal to accept responsibility for a documented violation.

To be absolutely clear:

The fine was real.

The evidence was complete.

The process was correct.

And your accusations are entirely unfounded.

Avia team

Reply from Avia Rent a car

Oct 31, 2025

**"Your review is completely false and intentionally defamatory. You received exactly the vehicle category **CFMR (VW T-Cross)** that you reserved. The agreed return time was **13:00**, yet you arrived **after 14:00**, disregarding the rental terms you had accepted.

At both pick-up and return, your behavior toward our staff was **unacceptable** — you used **offensive language**, refused to carry out the standard vehicle inspection, and **threw the car key on the counter before leaving**. Such conduct is completely disrespectful and intolerable.

No cleaning fee was charged, and all other charges were applied correctly and transparently, in full accordance with the **rental terms you accepted when making your booking**. These same conditions are **clearly stated on the voucher** you received from the booking agency.

Your accusations are entirely false, malicious, and misleading. Avia Rent a Car operates **professionally, lawfully, and with full transparency**, and we will not tolerate fabricated claims or offensive behavior toward our employees."**

— **Avia team**

Reply from Avia Rent a car

Oct 28, 2025

**"Your review is misleading and does not reflect the facts. All payment, deposit, and insurance conditions are clearly stated before booking and again on the rental voucher you received. Only genuine credit cards that meet international security authorization standards can be used for deposits — this is not our rule, but an industry standard applied by all professional rental companies.

Additional insurance is always optional and never mandatory. As for vehicle cleaning, this requirement is also clearly written in the rental terms you accepted before signing. The cleaning fee is applied only when the car is returned visibly dirty and not ready for the next customer.

Our staff acted according to procedure and in line with company policy. We reject unfounded accusations of unprofessional or dishonest behavior — Avia Rent a Car operates transparently, lawfully, and equally toward every customer."**

— Avia team

Reply from Avia Rent a car

Oct 15, 2025

Dear customer,

Your review contains false and misleading claims. All rental conditions — including the **requirement for a valid credit card from a traditional bank** — were **clearly stated in your voucher** and accepted by you before confirming your booking. This is a standard industry policy, and your inability to provide an eligible card is not a company fault.

At pick-up, our staff explained your options in full detail. You then **chose and accepted the medium SCDW insurance package** with reduced liability, at a cost of **€105**, which was processed and signed by you on-site.

Nothing was hidden, nothing was forced — everything was handled in accordance with transparent, pre-agreed terms that you personally accepted.

**Avia team**

Reply from Avia Rent a car

Published Sep 25, 2025

We categorically reject your accusations.

Deposit – Regardless of any private or third-party insurance purchased through an agency, every rental requires a deposit to be secured on the main driver’s credit card. This is a standard procedure in the car rental industry and is clearly stated in the rental conditions and on the voucher you received.

Vehicle condition – The vehicle you received was jointly inspected at pick-up. All existing damages, including minor scratches and normal signs of use, were transparently documented on the rental paperwork, which you signed. This protects both the customer and the rental company.

Use of the vehicle – Restrictions such as no smoking, no eating and maintaining the vehicle’s cleanliness are standard industry rules to ensure the next customer receives a clean car. The claim that “shorts are not allowed” is completely false.

Return procedure – The inspection on return was carried out according to standard protocol. No extra charges were applied, which directly contradicts your allegation that our company intends to profit from “every scratch.”

In addition, when we asked you to provide your full name and the rental agreement reference, you did not respond. This makes it highly questionable whether your review is even genuine, and it is quite possible that it is entirely fabricated.

All our conditions and procedures are clearly outlined in the rental terms and on the voucher you received. Spreading baseless accusations that misrepresent the facts is unfair, misleading, and damaging.

— Avia team

Reply from Avia Rent a car

Updated Sep 22, 2025

Your claims are completely false and defamatory. The facts are clear: you illegally crossed the border into Montenegro without authorization, you returned the vehicle with an empty fuel tank, and the car was even driven back by a person not listed in the rental agreement. These are not minor issues but serious breaches of contract that void insurance coverage and create liability risks.

You also failed to provide a valid credit card for the deposit, despite this being clearly stated on your voucher, and therefore chose full insurance as the only alternative. The €12 cleaning fee and Green Card requirement are fully disclosed in the rental terms and applied equally to all customers.

To accuse Avia of “scamming” or “extortion” when in reality you violated multiple fundamental conditions of the contract is both misleading and unacceptable. The responsibility for the situation lies entirely with you.

Your messages to Avia representative:
https://ibb.co/Kp904WcL
Avia team

Reply from Avia Rent a car

Updated Sep 22, 2025

Your accusations are false and misleading. The voucher you received from DiscoverCars.com clearly states that a valid credit card from a recognized banking institution, in the main driver’s name, is mandatory for the security deposit. The card you presented was identified as a non-standard/online bank card, which does not meet the contractual requirements. This is not “pressure” or “a scam,” but a standard rule applied equally to all renters.

Because you could not provide a valid credit card for the deposit, the only alternative was to proceed with full insurance and no deposit. This option is offered as a solution, not as “extortion.” Suggesting otherwise is unfair.

Your claim that Avia “deliberately increases prices” is unfounded and defamatory. All charges and requirements are clearly disclosed in advance on the voucher and in the rental conditions, and applied strictly according to the contract. The fact that you rented elsewhere afterward does not change the fact that you did not meet the mandatory conditions of your booking with Avia.
Your messages to the Avia representative expose exactly the kind of customer you are.

Link to messages: https://ibb.co/Kp904WcL
Avia team

Reply from Avia Rent a car

Sep 22, 2025

Your accusations are misleading and incorrect.

Insurance – The voucher and rental conditions clearly state the available insurance options. You did not meet the requirements for full insurance, which is why you were correctly offered third-party coverage. This is standard procedure, not an attempt to overcharge.

Fuel policy – Our rentals operate on a full-to-full policy, which is transparently disclosed. The fuel gauge is not always 100% precise, and customers are instructed to refuel until the pump stops. Suggesting that you were intentionally given less fuel is false.

Cleaning fee – The €12 cleaning fee is part of our Clean-to-Clean policy, clearly listed in the rental terms, on your voucher, and explained at pickup. After your use, the car was not returned in the same condition of cleanliness as delivered, and the fee was therefore justified.

To describe Avia as “unfair” or “dishonest” is unacceptable. All charges and conditions were transparent, documented, and applied according to the contract you accepted.

Avia team

Reply from Avia Rent a car

Sep 15, 2025

Your accusations are false and completely misleading. All rental conditions – including the requirement for a valid credit card in the main driver’s name for the deposit (with debit cards accepted only for payment), the Clean-to-Clean policy, and all other terms – are clearly stated in the contract and on the voucher you received from the agency.

Insurance is optional, not a scam. Vehicle inspections are documented at pick-up and return, and any charges are based solely on proven new damage. Cleaning fees are applied only when justified, in line with standard industry practice.

Calling our staff “parasitic” and “aggressive” is unacceptable and offensive. Our employees acted correctly and in full accordance with the rental conditions that you accepted.

In the future, we strongly urge you to read and respect the rental terms on your voucher instead of making unfounded accusations. Our company operates with transparency and professionalism, and we stand firmly by our documented procedures.

Avia team

Reply from Avia Rent a car

Sep 15, 2025

Your claims are misleading and need to be corrected. You in fact received a free upgrade to a higher vehicle category at no extra cost. Reservations are always made by group/category, not by a specific car model, which is clearly stated in the booking conditions you accepted. Expecting a guaranteed specific model is incorrect.

As for navigation, this is not a standard feature in all vehicles. It must be specially requested at the time of booking, and since it was not ordered, the vehicle was provided without it.

Insurance was offered only as an optional service, never as an obligation. To suggest that our company “wants to make more money by any means possible” is unfair and untrue.

We stand by the fact that all procedures were followed transparently and correctly in line with the terms of your reservation.

Avia team

Reply from Avia Rent a car

Sep 15, 2025

Your review is false and misleading. There are no hidden fees – all rental conditions are clearly stated in the contract and on the voucher you received from the agency.

The standard fuel policy is Full to Full when a valid credit card in the main driver’s name is provided for the deposit. Since you did not have a credit card, you were automatically placed on the Full to Empty option, which you accepted and used. In this option, fuel is charged upfront. To claim that fuel was charged “without permission” is simply not true.

Debit cards are accepted only for rental payment, not for the deposit. This rule, as well as the fuel policy, is clearly written in the rental terms and on your voucher.

We categorically reject your accusations. Our procedures are transparent, documented, and were correctly applied in your case.

Avia team

Reply from Avia Rent a car

Sep 15, 2025

Your accusations are false and unacceptable. Every vehicle is inspected and all existing scratches and damages are documented with the customer present at pick-up. At return, the inspection is repeated in the same way. Only new, undocumented damage can result in a charge.

To suggest that Avia “didn’t document properly” or that this is a “scam” is completely untrue. Our procedures are transparent, documented, and applied equally to every customer. Claims that we try to “squeeze money” are baseless and misleading.

The inspection process exists to protect both parties, and in your case it was conducted correctly. We categorically reject your accusations of unprofessionalism.

Avia team

Reply from Avia Rent a car

Sep 9, 2025

Your review is misleading.

You accepted the offered insurance option at pick-up and used it for the entire duration of the rental. The charge was therefore not “forced” but applied strictly in line with the rental terms you agreed to.

Furthermore, your emails, messages, and posts were answered, but we cannot tolerate false claims made publicly without any supporting evidence.

Our procedures are transparent, documented, and fully compliant with the agreed conditions.

— Avia team

Reply from Avia Rent a car

Sep 11, 2025

We must strongly correct your statement. The vehicle was inspected together with our staff at the time of pick-up and was documented as completely free of any damage.

At the time of return, however, it was found with new and extensive damage – both the rear door and the front door were heavily scratched with white marks on the black vehicle. These damages were not present at pick-up and were officially recorded by our staff at return.

According to the rental agreement, the renter is fully and solely responsible for any new damages caused during the rental period when no insurance coverage has been purchased. Attempts to deny responsibility are unacceptable, as the facts and documentation clearly confirm the condition of the vehicle before and after the rental.

Our company follows strict, transparent procedures, and in this case those procedures were applied correctly. The claim that the damages were not caused during the rental is unfounded and directly contradicted by the signed inspection records and photographic evidence.

Avia team

Reply from Avia Rent a car

Sep 5, 2025

Your review is misleading.

Out-of-hours fee: The €50 charge for vehicle pick-up at 9:00 p.m. is not arbitrary — it is clearly stated in the rental terms and in your voucher prior to arrival.

Cleaning fee: This policy is also clearly listed — either prepay €9 at pick-up or return the vehicle clean, otherwise a €12 fee applies.

Fuel policy: The vehicle was returned with a full tank, no shortage of fuel was recorded, and no refueling charge was applied.

All fees were applied strictly in line with the rental conditions you accepted before booking. Accusing Avia of being “unscrupulous” is therefore unfair and unfounded.

— Avia team

Reply from Avia Rent a car

Sep 4, 2025

Your accusations are unfounded.

It is clearly stated in your voucher and rental conditions that only a valid physical credit card in the main driver’s name is accepted for the deposit. Presenting an online/virtual card does not meet this requirement. This rule is standard in the international car rental industry and has nothing to do with “scamming” or “pressure,” as you claim.

Because you did not fulfill the contractual requirement, the only possible way to proceed with the rental was by taking our full coverage option. This was properly explained at the counter. Suggesting that you were “forced” is misleading — you simply did not meet the agreed conditions.

Your review ignores the facts and unfairly attacks our staff, who applied the rules exactly as stated in the documents you received and accepted before booking.

— Avia team