Positives: The Car was clean and properly maintained. No issues. Price was reasonable and competitive. Negatives: The agent was particularly aggressive in their 'upsell' pitch when I picked up t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I was force to pay a full insurance (more expensive than the car itself) because my bank card was a "debit card" and not a "credit card" and the guarantee could not be "paied" with this kind of c... See more
Company replied
If the deposit is only blocked (ie not withdrawn) like other car rental companies, then I have no concern (was not that clearly explained by Split agency). I'll update my rate once this is confirmed... See more
Company replied
No one present when we arrived at check in desk at Pula. Had to go outside to find someone. The agent who checked us in (Anja) was abrasive and obviously on a hard sell. He tried to tell me the a... See more
Company replied
Company details
Written by the company
We are Croatian company founded in 2006. Our vehicle fleet is new, consisted of many models. Our professional team will welcome you at any of our office all over Croatia and provide top quality service.Visit us at www.avia-rentacar.hr and find that we do better !
Contact info
Ulica Narodnog lista 2, 23000, Zadar, Croatia
- +385952125790
- info@avia-rentacar.hr
- avia-rentacar.hr
3.0
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Not very happy with Avia Rent a Car
Hallo,
Ik heb een klacht en ik wil een deel van mijn geld terug. Vanwege onze vlucht wist ik niet zeker wanneer we zouden aankomen. Ik dacht dat we misschien pas na sluitingstijd bij de autoverhuur zouden zijn, maar we hadden geluk en arriveerden om 20:30 uur en stond rond diezelfde tijd aan de bali van Avia maar had een andere klant voor mij, dit duurde even maar men kan duidelijk in het systeem zien wanneer alle documenten waren aangemaakt (ik heb zelfs bewijs, alle documenten van Avia staan op een tijdsstamp rond 21:06, ik kan je vertellen dat het een stuk langer duurd dan 6 minuten om de documenten te genereren). Toch moest ik 50 euro betalen zonder reden, en ze weigerden dit terug te betalen.
Bij aankomst deelde ik mijn voucher met alle gegevens, inclusief verzekering, maar de verhuurder zei dat de auto niet verzekerd was en dat zij de verzekering via Discovercars.com niet erkenden, wat uiteraard belachelijk is. Daardoor moest ik nog eens €241,92 betalen (exclusief belasting). Ik moest dit betalen, want anders zouden we ’s avonds vastzitten op de luchthaven met een klein kind.
Na betaling heb ik contact opgenomen met de tussenpersoon (Discovercars.com), en zij vertelden me dat de auto wél verzekerd was (dit stond ook op de voucher). Ik heb nu in totaal €281,92 betaald, exclusief belasting.
Het enige dat Avia doet is zich verstoppen achter regeltjes en handtekeningen die je wel moet zetten want anders kom je geen stap verder.
Ik hoop dat u begrijpt dat ik dit bedrag graag terug wil.
Contractnummer: 25-P11-1517
======
English version:
Hello,
I have a complaint and I would like to get part of my money back. Because of our flight, I wasn’t sure when we would arrive. I thought we might arrive at the car rental after closing time, but we were lucky and got there at 20:30. I was at the Avia counter around that time, but there was another customer ahead of me. This took a while, but it's clearly visible in the system when all the documents were created (I even have proof — all Avia documents are timestamped around 21:06. I can tell you it takes much longer than 6 minutes to generate those documents).
Still, I had to pay €50 for no reason, and they refused to refund it.
Upon arrival, I presented my voucher with all the details, including insurance, but the rental company said the car was not insured and that they did not recognize the insurance provided through Discovercars.com, which is obviously ridiculous. As a result, I had to pay an additional €241.92 (excluding tax). I had no choice but to pay this, otherwise we would have been stranded at the airport in the evening with a small child.
After making the payment, I contacted the intermediary (Discovercars.com), and they confirmed that the car was indeed insured (this was also clearly stated on the voucher). I have now paid a total of €281.92, excluding tax.
All Avia does is hide behind rules and signatures that you are forced to give, otherwise you simply can't move forward.
I hope you understand that I would like this amount refunded.
Contract number: 25-P11-1517
July 10, 2025
Unprompted review
Reply from Avia Rent a car
Insurance and Deposit Reduction
Although you presented a valid credit card, you voluntarily chose to accept the reduced damage liability option. This option lowers your financial responsibility in the event of damage, and in turn, reduces the required security deposit. It is not mandatory, and it was clearly explained at the rental counter as an available alternative to the standard deposit.
By opting for this additional coverage, you agreed to its cost and terms, which were outlined in the rental agreement that you reviewed and signed.
Out-of-Hours Service
Your reservation was scheduled for 21:30, and although you arrived slightly earlier, the pickup occurred after 21:00, which is considered outside of regular operating hours. As such, the out-of-hours fee applied is in accordance with the terms stated in your booking voucher.
All terms, including insurance options, deposit requirements, and service fees, were fully disclosed prior to and during the rental. Therefore, we confirm that all charges were applied correctly and in line with the conditions you accepted at the time of rental.
Thank you for your understanding.
Avia team
easy to reserve a car.
easy to reserve a car.
good service on the pickup point in split airport.
easy to return.
July 19, 2025
Unprompted review
Reply from Avia Rent a car
Thank you very much for your kind feedback! We're glad to hear that the reservation process was easy and that you had a smooth pickup and return experience at Split Airport. We appreciate your trust in AVIA Rent a Car and hope to welcome you again on your next visit. Safe travels! Avia team
Reply from Avia Rent a car
Thank you for your kind feedback!
We're glad to hear you found our team friendly and helpful. We look forward to welcoming you again in the future! Avia team
Disgusted to find at the pick up desk
Disgusted to find at the pick up desk, that a fully acceptable credit card could not be used to secure the damage deposit
A CON !!!!!!!!!!
Then to add insult, you are conning people with the threat of additional cleaning of 12euro
AND also your staff in country, ultra rude
Further Comment
Firstly, a valid card was presented, eventually a debit card was used
The way your staff member described the cleaning charge, was clearly a threat
And IT WAS YOUR STAFF MEMBER WHO WAS RUDE, NOT US !!!!!!!!
Clearly your staff are in need of some urgent re-training
July 16, 2025
Unprompted review
Reply from Avia Rent a car
We must strongly clarify the following:
You did not present a valid credit card, but a debit card, which does not meet the requirements for the security deposit as clearly stated in both the rental terms and your reservation voucher. This is not a “con” — it is a strictly enforced policy applied equally to all customers.
The €12 cleaning fee is not a threat — it is a standard charge outlined transparently in the rental agreement and applied when vehicles are returned in a condition requiring additional cleaning. This is common across the industry, and all customers are informed in advance.
Our team operates with professionalism and integrity. While we understand rental processes can be stressful, rudeness towards our staff is unacceptable, and your claim is rejected as baseless.
We advise you to thoroughly read the terms you accepted at the time of booking. All conditions were presented clearly before your arrival.
Avia team
Fast, efficient service.
Fast, friendly efficient service. Car pickup a very short walk from airport and well sign posted. Great quality car and easy drop off.
July 16, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind feedback!
We’re glad to hear that you were satisfied with our service and the vehicle provided. It’s great to know that the pickup and return process went smoothly and that you found everything convenient and efficient.
We appreciate your trust and hope to welcome you again on your next trip!
Avia team
Tourist scammer
Dear fellow Tourist,
Avoid this company. They'll sell you overpriced insurance that's useless. A deductible of a whopping €500. When you pick up the car, they'll do everything they can to appear nonchalant. They'll laugh off all sorts of little blemishes and scratches. They'll say they're part of the deal. Within 30 seconds, you'll get the keys and have to leave. Returning the car is a completely different story. They'll seriously examine the car with a magnifying glass.
You guessed it. Now the blemishes and scratches are a problem. A whopping €220 for two spots they claim were my fault. My request for proof that these spots weren't there received no response other than the response that it was a new car. Everything is new at first, people, that's not a good argument. Of course, it's not possible to get an invoice from a body shop.
What a shame that they've implemented this as a business practice. In the meantime, we have made initial contact with the local police to report fraud.
July 29, 2025
Unprompted review
Reply from Avia Rent a car
Your accusations are false and unacceptable.
Insurance: All insurance options and deductibles are fully explained before signing. Nothing is hidden or “useless” — these are standard conditions in the car rental industry.
Vehicle inspection: The car was checked at pick-up and again at return. Any damage not noted on the contract at pick-up is the renter’s responsibility. Suggesting that staff “laugh off” damages is a deliberate misrepresentation.
Charges: It is simply untrue that you were charged €220. The actual invoice clearly shows:
€66 for damage
€75 administrative fee
€80 for chemical cleaning, because the car interior and seats were returned stained and dirty.
Fraud claim: Calling our company “fraudulent” is baseless and defamatory. Every charge was legitimate, documented, and in line with the contract you signed.
We reject your claims entirely. The facts are clear, transparent, and fully supported by documentation.
— Avia team
Service was quick and convenient
Service was quick and convenient. The car was almost new and just the right size. The only reason why I didn't give five points is that while getting the keys at the company office in the airport terminal I was asked for a deposit of 1100 euros, although the amount of 900 euros was indicated on the website at the time of booking. But it was good that they returned the deposit on the fourth day after returning the car back, which is very fast.
July 18, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your review and for highlighting the positive aspects of your experience, including the fast service, the quality of the vehicle, and the prompt refund of the deposit.
Please note that your reservation was made through a booking agency, and all terms — including the applicable deposit amounts based on vehicle category and insurance selection — were clearly stated in the agency’s voucher and rental conditions. In your case, the deposit of €1,100 corresponds to the selected vehicle group and was fully refunded within the expected timeframe, which you kindly acknowledged.
We appreciate your feedback and hope to welcome you again.
Avia team
Do not rent a car here! Watch out for extra costs!
I do not recommend renting a car at Avia! At Avia you have to watch out for additional costs. They charge extra for example for cleaning (9 euro) and early check-out (approximatly 80 euro). Moreover, our tank was only half full when we arrived at check-out. The employee of Avia said we could either pay 90 euro as a fine or go to the gas station. It turned out that every gas station was closed which almost led to us missing our flight. Never again!
July 25, 2025
Unprompted review
Reply from Avia Rent a car
Your allegations are incorrect and misleading.
All rental conditions, including the cleaning fee, out-of-hours return fee, and fuel policy, are clearly stated in the rental agreement and voucher you received from your booking agency before the rental. By signing the rental agreement, you confirmed your full understanding and acceptance of these terms.
Our fuel policy is full-to-full, not "same-to-same" as you wrongly claim. The vehicle was delivered with a full tank, and it was your responsibility to return it the same way. Returning it with only half a tank and expecting no consequences is simply unacceptable. The option to refuel yourself was offered to you, and your failure to plan accordingly is not our liability.
Accusations like “never again” are easy to make but baseless when you have accepted all terms in writing. We strongly advise future customers to read their rental documents carefully and respect the agreed conditions.
Avia team
Recommendable in all aspects
From the check in to the check out everything was perfect. The expereince with the car had been excelent and the people who treated with us was professional and helpful.
July 15, 2025
Unprompted review
Reply from Avia Rent a car
Thank you sincerely for your kind feedback.
We’re delighted to hear your experience from check-in to check-out was excellent and that both our vehicle and staff met your expectations. Your recommendation means a great deal to us.
We look forward to welcoming you again in the future.
Avia team
Good Overall Experience, but Some Unexpected Charges and Dubrovnik Pickup Needs Improvement
We had a mostly positive experience with this car rental company. The pricing was competitive, the vehicle itself was in great condition, and the delivery service in Split was prompt and efficient.
However, the pickup process in Dubrovnik left a lot to be desired—there was a long wait, no seating available, and the entire process was quite slow.
Additionally, we were surprised by a few extra charges. We were billed for car cleaning upon return, this should typically be included in the rental price if the car is returned in a reasonable condition. More unexpectedly, there was a hefty €40 charge simply for taking the car on a ferry to the islands. While this might be a common practice among Croatian rental companies, it wasn’t clearly communicated in advance and felt excessive, especially since island visits are a common part of traveling in Croatia.
Despite these issues, the overall experience was good and the car served us well throughout the trip.
July 17, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your detailed feedback.
We’re pleased to hear that overall your experience was positive and that the car and delivery service in Split met your expectations. We’re also grateful for your remarks regarding the pickup process in Dubrovnik — we acknowledge the inconvenience and will work on improving the efficiency and comfort of our check-in procedures.
Regarding the additional charges:
Cleaning Fee: This is applied based on our “clean to clean” policy, which requires that the vehicle be returned in the same condition as received. This policy is standard and clearly outlined.
Ferry Fee: Travel by ferry requires prior authorization and is subject to a standard surcharge, as per the rental terms. This is common practice among Croatian rental companies due to specific insurance and logistical considerations.
Please note that all of these conditions and related charges were clearly stated on the voucher provided by your booking agency. We strongly recommend reviewing the voucher carefully, as it contains all relevant terms and cost breakdowns.
We appreciate your feedback and are committed to continuing to improve our service.
Avia team
Extra costs
On top of the rental price came a lot of add on costs (extra cost for an extra driver, extra costs for driving outside Croatia, extra cost for taking a ferry, ...) resulting in almost double the "announced" price. Also when bringing the car back, a minor scratch on one of the wheels was taken into account for more than 300 euro damage, which is totally over-rated.
July 24, 2025
Unprompted review
Reply from Avia Rent a car
We understand your concerns regarding the additional charges. However, please be advised that all conditions and optional costs—including the extra driver fee, cross-border travel fee, and ferry surcharge—are clearly listed on the rental terms and conditions provided through the booking agency and outlined on your reservation voucher. These are standard practices in the industry and are applied transparently based on the services selected by the customer.
Regarding the damage upon return: the wheel in question was an aluminum alloy rim, and the scratch assessed was not minor cosmetic wear but a visible and measurable damage requiring professional repair or replacement, in line with manufacturer standards. The associated cost is based on current service rates from authorized workshops.
We appreciate your feedback and regret that your expectations were not met, but we must emphasize that all terms were agreed upon and acknowledged by signature at the time of rental.
Avia team
Avoid this company!
Our flight was delayed resulting in us collecting the car an hour later. We were charged a EUR50 penalty for out of hours collection even though it was not our fault. When collecting the car your staff member gave us a terrible baby seat and said there were no other baby seats available. I kept saying we can’t use the one he wanted to give us. Eventually he gave me a different one but refused to help putting the baby seat in the car. The staff member couldn’t care less about helping us.
July 21, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback.
We’re sorry to hear about your experience. However, we must clarify the following:
The EUR 50 out-of-hours fee is applied in accordance with our clearly stated rental terms and conditions, as well as the information provided on your reservation voucher. This applies when pickup occurs outside regular office hours, regardless of the reason, including flight delays.
Regarding the child seat, our staff is not permitted to install baby or child seats in vehicles due to liability and safety regulations. We always provide available equipment, and while we regret if the first seat offered was not suitable, an alternative was provided upon request.
We strive to offer a professional and safe service to all customers, including families with small children.
Avia team
The criteria for reviewing car damage…
The criteria for reviewing car damage seem excessive to me. They're asking for aspects that are impossible to review upon delivery, such as damage smaller than a millimeter on the underbody of the vehicle.
Good value for money
July 17, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your comment.
Please note that our vehicle inspection procedures are fully aligned with international car rental standards and are in place to ensure transparency and protect both the customer and the company. Customers are always encouraged to inspect the vehicle thoroughly upon pickup, and all documented damage is shared via email with photo links, as noted in the rental agreement.
Damage to critical parts of the vehicle—including the underbody—can compromise safety and is therefore evaluated with care, regardless of size or visibility. This is clearly outlined in the rental terms provided on your reservation voucher.
Thank you for acknowledging the value for money.
Avia team
Before I took the car
Before I took the car, the attitude was pleasant and nice, and I paid additional coverage in case of accidents in order to limit the participation amount to 750 euros in the event of an accident. Unfortunately, when I returned the car, I saw that the sums did not meet and I paid 2000 euros in an accident, but only 750 euros. And besides, you paid more than 750 euros, you also paid an additional 146 euros for nothing.
July 24, 2025
Unprompted review
Reply from Avia Rent a car
Your attempt to present the situation as unfair is entirely misleading.
You accepted and signed the rental agreement and insurance terms, which clearly state that the €750 deductible applies only when proper insurance protocol is followed—that means providing a police report and 0.0‰ alcohol test at the time of the incident. You failed to do so, and as such, the insurance is null and void.
Furthermore, the full damage amount was charged in accordance with the legal and contractual terms you agreed to. The €146 administrative fee is a mandatory charge, outlined in both the contract and voucher you received from your booking agency.
You were fully informed of your responsibilities, both in writing and verbally at vehicle pickup. Blaming the company for your failure to follow procedure is unacceptable. Your behavior reflects negligence, and you are now facing the consequences of your own actions.
Avia team
It's outrageous
It's outrageous! We've never had any trouble before, but this agency charges an extra €200 in fees and forces you to take their insurance because they’re unable to place the deposit on a credit card.
We’ve traveled all around the world and have never encountered such bad faith anywhere else!
Avoid using their services.
One thing to add: your responses to all these negative comments only reinforce the bad image you're giving of your services.
You're very strict about the rules, sure, but that's not the kind of business attitude tourists are looking for.
July 12, 2025
Unprompted review
Reply from Avia Rent a car
We must clarify that the card you presented was a debit card, not a credit card, which is why we were unable to block the standard security deposit. This is clearly stated in the rental conditions you accepted and is also noted on the voucher provided by your booking agency.
In such cases, a full insurance package is offered as an alternative to ensure vehicle protection and to allow the rental to proceed. This is standard procedure and was fully explained to you at the time of rental.
We do not engage in “bad faith” – we follow clear terms which every customer accepts before confirming their reservation. Accusations of dishonesty are completely unfounded.
Avia team
Efficient and friendly
July 17, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind feedback — we’re glad to hear you found our service efficient and friendly!
We hope to welcome you again in the future.
Avia team
Absolutely great service!
July 13, 2025
Unprompted review
Reply from Avia Rent a car
Thank you very much for your kind words! We're delighted to hear you had a great experience with us.
We hope to see you again soon!
Avia team
Reply from Avia Rent a car
Thank you for your great feedback! We're glad everything was perfect with the car and service.
Looking forward to welcoming you again!
Avia team
Great service
We got a good, clean car. They were very friendly and fair to us.
Recommended.
July 24, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind words! We're very happy to hear you were satisfied with the vehicle and our service. We appreciate your recommendation and hope to see you again soon.
Avia team
Staff were helpful but tried to upsell…
Staff were helpful but tried to upsell us at the airport after we had already booked and paid for everything through discover card. Ended up costing us an extra £200. Also when dropping off we had to wait 20 mins for a member of staff to show up.
July 14, 2025
Unprompted review
Reply from Avia Rent a car
We must address some key points regarding your rental. At the time of pickup, you did not present a valid credit card, which is a mandatory requirement clearly stated in the rental conditions and on your voucher. Due to this, you were offered an alternative insurance option, which was explained in detail and accepted voluntarily before vehicle handover. No service is ever added without the renter’s consent and signature.
Additionally, your agreed return time was 10:00 AM, yet the vehicle was returned and the contract closed at 10:22 AM. Our staff was present and available, and such delays during high season are not uncommon. Waiting for staff is often the result of prior returns being processed, not a lack of presence.
All rental terms—including payment methods, return procedures, and optional services—are clearly outlined in your voucher and rental contract, which you signed.
We urge customers to review all terms carefully prior to arrival to avoid misunderstandings.
Avia team
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