Positives: The Car was clean and properly maintained. No issues. Price was reasonable and competitive. Negatives: The agent was particularly aggressive in their 'upsell' pitch when I picked up t... See more
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Reviews shaping this summary
I was force to pay a full insurance (more expensive than the car itself) because my bank card was a "debit card" and not a "credit card" and the guarantee could not be "paied" with this kind of c... See more
Company replied
If the deposit is only blocked (ie not withdrawn) like other car rental companies, then I have no concern (was not that clearly explained by Split agency). I'll update my rate once this is confirmed... See more
Company replied
No one present when we arrived at check in desk at Pula. Had to go outside to find someone. The agent who checked us in (Anja) was abrasive and obviously on a hard sell. He tried to tell me the a... See more
Company replied
Company details
Written by the company
We are Croatian company founded in 2006. Our vehicle fleet is new, consisted of many models. Our professional team will welcome you at any of our office all over Croatia and provide top quality service.Visit us at www.avia-rentacar.hr and find that we do better !
Contact info
Ulica Narodnog lista 2, 23000, Zadar, Croatia
- +385952125790
- info@avia-rentacar.hr
- avia-rentacar.hr
3.0
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Avoid this company at all costs
We booked a vehicle for our family holiday with Avia Rent a Car via a Broker, Orbit.
When we arived at Split Airport on the 15th August, after a lengthy queue, I was told by the Avia Rent a Car operative that they would not be able to provide me with a vehicle as my Visa Credit Card, issued from First Direct Bank (Part of HSBC) was not acceptable as it was from a "Digital Bank". I reviewed the terms and conditions that Orbit had sent me and this says that "Virtual Debit or Credit Cards may not be accepted", but this was a physical VISA card and so this condition didn't apply. Despite arguing my case the agent wouldn't accept it and left me, my wife and 3 kids stranded at the Airport. Our only option was apparently to take out some very expensive and additional insurance. Very convenient!
I was forced to go to the next door hire company, Enterprise, who were polite, friendly and efficient, but, because I hadn't pre-booked anything I was forced to pay an additional 275 Euros to hire the same type of vehicle (VW T-Cross). Needless to say they accepted my VISA Credit card without any issues at all.
I see other customers are experiencing the same issues. I don't beleive this company can be trusted and so I would avoid at all costs. There are plenty of other, reputable companies at the Airport.
I also think Avia's aggressive response to the feedback to the other customers who have experienced this attempt to extort additional money from honest customers speaks for itself.
With 1 IN 4 CUSTOMERS GIVING A 1 STAR REVIEW, I think they need to start taking some ownership for the issues they are causing.
August 15, 2025
Unprompted review
Reply from Avia Rent a car
Your review is misleading and omits key facts. As clearly stated in the rental terms and conditions and on the booking voucher you received before arrival, a valid credit card in the main driver’s name, issued by a recognized bank with sufficient credit line, is strictly required to secure the deposit. Cards from online/digital banks, prepaid cards, or any that do not meet these conditions are not accepted. This rule is transparent, standard across the car rental industry, and applied equally to all customers.
The additional insurance you were offered was not “extortion” but the only available solution after you failed to meet this basic requirement. To portray this as a scam is false and unacceptable.
You were not “stranded” by Avia Rent a Car – you chose to ignore the clearly stated rental conditions and then attempted to shift the blame onto the company. The fact that another provider accepted your card does not alter the binding terms of your confirmed reservation with Avia.
All requirements were known to you in advance and clearly stated on your booking voucher. Suggesting otherwise is misleading and damages only your own credibility.
Avia team
Serious penalty fee for entering restricted zone without verbally informed
There is a newly launched restrictions for driving into the restricted zones in the old town but it was never verbally mentioned by any staff at the time of key collection (when I arrived, it's nearly office closing). When later found out after stepping into the trap, the staff just said it was well written in the office and I should have seen it. What a good excuse! The penalty could be Eur1600 if keep entering the restricted zone repeatedly (without noticing)! Maybe the staff think it's time to close the day and no need to inform the drivers as they "should have known"?
Besides, when email to ask insurance matters, it was never replied.
July 24, 2025
Unprompted review
Reply from Avia Rent a car
Your comments are misleading. The obligation to respect local traffic regulations, including restricted zones, lies entirely with the driver. Entering prohibited areas such as the old town is clearly not allowed and is the responsibility of each renter to avoid.
In our office there is a large visible notice explicitly warning about the prohibition of entering the old town zone. In addition, there are numerous official signs throughout the city, as well as a large LED panel on the road before entering the old town, clearly indicating the restriction.
To claim that you were not informed is incorrect. All renters are responsible for following traffic signs and local regulations, and penalties for violations are charged by the authorities, not by Avia Rent a Car.
Avia team
Scam, stay away
This campany knows how to scam costumers leagally. They suddenly did not exsept my credit card for the deposit so we never got the car that we allready paid for. The only Way they could solve it was if we paid for insurence (twice the cost of the car) and its funny how they allowed me to use the credit card for insurance and not for deposit. They allsow would not give us a refond and we ended up having to pay another rental Company for a car. We allsow heard from some lokals that they deliberetley dobble book in hope that someone cant pay for it.
August 26, 2025
Unprompted review
Reply from Avia Rent a car
Your review is entirely false, defamatory, and deliberately misleading. The facts are clear: as explicitly stated in the rental terms and the voucher you accepted, a valid credit card in the main driver’s name is a strict and non-negotiable requirement for securing the deposit. You did not meet this obligation. Instead, you presented a virtual bank card and a debit card, both of which are explicitly not accepted and clearly mentioned as such on your voucher.
Because you failed to comply with this basic condition, the rental could not be released. You were nevertheless offered alternative options in line with the rental terms, but you refused every solution provided. To then accuse Avia Rent a Car of a “scam” is baseless and unacceptable.
It is also important to clarify that no payment was ever made to Avia Rent a Car — you paid your agency directly. Since you did not fulfill the rental conditions, the agency does not issue refunds. Any issue regarding refund lies strictly between you and the agency.
Your further allegation of “double booking” is a complete fabrication. Avia Rent a Car operates transparently, legally, and in strict accordance with signed agreements. False and malicious claims of this nature harm only your own credibility and will not alter the facts.
Avia team
We will trust you again
It was a heartwarming experience. The service was very friendly, both during the pick-up in Split and the return in Zagreb. The car was wonderful, new and clean, perfect, a true pleasure to drive through the beautiful landscapes throughout the country. Our trip to Croatia was our honeymoon. We'll take home the best memories.
July 19, 2025
Unprompted review
Reply from Avia Rent a car
Thank you sincerely for your kind words. We are delighted to hear that our service in both Split and Zagreb contributed positively to such a special occasion as your honeymoon. It makes us proud to know that the car and experience met your expectations and helped create lasting memories while exploring Croatia’s beautiful landscapes.
We look forward to welcoming you again in the future and continuing to earn your trust.
Kind regards,
Avia team
Rental conditions not respected- too expensive
Bad experience.
Local rental company in Split Airport did not accept my gold Mastercard for deposit because alleged from an Internet bank. This was not mentioned in the rental conditions given by the intermediary rental operator. So, better coordination and operation is needed between those companies. However, I blame Avia, because I had good experiences with the intermediary in the past
The local rental company offered an expensive insurance which was even more than the total rental price.
Got the car finally from Sixt, even 35% cheaper with no additional insurance required. No problem with my credit card (which includes insurance).
Never again.
August 21, 2025
Unprompted review
Reply from Avia Rent a car
Your review is misleading. The rental conditions clearly state that a valid credit card in the main driver’s name from a recognized bank is mandatory to secure the deposit. Virtual bank cards and internet-only bank cards are not accepted, and this was precisely the case with the card you presented.
Since you did not meet this basic requirement, the rental could not be released under the agreed terms. The alternative insurance option offered was in line with the rental conditions and entirely optional.
Avia Rent a Car operates transparently and strictly according to the signed terms and conditions. Your suggestion that the conditions were not respected is incorrect.
Avia team
The worst car rental experience
The worst car rental experience – Avia Rent a Car
We have traveled to more than 30 countries and rented cars many times, but we have never experienced anything like this.
We purchased full insurance, yet after a minor damage the company charged us €3,100, claiming we should have called the police. This requirement was never explained to us at pickup – on the contrary, the employee even joked that “we don’t have to worry about anything.” The condition existed only in the small print of the contract, which is completely misleading.
On top of this, they withheld money because we returned the car earlier and also charged €50 for “out of hours.”
It is unacceptable to pay for full insurance and still be trapped with hidden terms and outrageous charges. Completely unprofessional, misleading and disrespectful towards customers.
We will never use Avia Rent a Car again and strongly warn other travelers to avoid them.
August 20, 2025
Unprompted review
Reply from Avia Rent a car
Your allegations are entirely false, misleading, and unacceptable. The rental terms and conditions you signed make it absolutely clear that in the event of any accident or damage, regardless of the insurance purchased, the police must be called, an official report obtained, and a breath alcohol test (alkotest) performed. These are legal requirements in Croatia and standard practice in the car rental industry. By failing to follow these obligations, you invalidated your own insurance coverage and became fully liable for the resulting damage.
To claim that these rules were “hidden” is simply untrue. They are clearly stated in the contract, explained to every customer at pick-up, and included in the documentation you received. Ignoring them does not relieve you of responsibility.
Regarding your additional complaints:
The out-of-hours fee is a standard surcharge, transparently listed in the rental conditions, and applied equally to all renters.
An early return does not entitle the renter to a refund for unused days — this is also clearly specified in the contract.
Your accusations of “scam” or “misleading practices” are baseless. The charges applied to you are a direct consequence of your own failure to comply with the clear, written, and explained rental conditions.
Avia Rent a Car operates with full transparency and in strict accordance with the signed agreements. Any attempt to shift blame onto the company by distorting the truth only undermines your own credibility.
Avia team
Never again
No rent a car company will ask for 80 euro to send someone to check the vehicle at 04:00 am ! Simply provide a key Dropbox ! Also fiat panda is not fiat 500 which I have booked !!! Never will use Avis again !
August 1, 2025
Unprompted review
Reply from Avia Rent a car
Your claims are misleading. The €80 you mention is the standard out-of-hours service fee, clearly stated in the rental terms and voucher. When a client requests vehicle pick-up or return outside of published working hours, staff must be called in, and this service is never free of charge. A key drop box is not sufficient for such cases, as vehicles must be inspected in the presence of staff.
Regarding the vehicle, you booked a Fiat 500 but received a Fiat Panda, which is a higher category vehicle. This was a free upgrade, not a downgrade. No client is ever placed in a lower category than the one reserved.
All procedures in your case were transparent, lawful, and in line with international rental industry standards.
Avia team
They scaremonger people into paying for unnecessary insurances
The people behind the Avia rental desk in Split Airport were very cold and unwelcoming. Despite having paid for extra insurance when we booked through BSP, which covered a wide range of issues, the person behind the desk tried to scaremonger us into taking Avia's insurance. They told us that our initial insurance was limited (when it was pretty comprehensive) and that if we had an issue on the road, Avia would offer no assistance. But if we paid an additionnal 300 to 500€, then they would be happy to assist. They also push on you a cleaning fee, as well as a prepaid petrol tank fee and finally, a 50€ fee to board a ferry in a country known for its many islands. These tactics which go against EU regulations are not acceptable.
Finally, they gave us a car on which they had forgot to check the tire pressure (the car signalled it after 20 minutes).
I would not book through Avia in Croatia again.
August 11, 2025
Unprompted review
Reply from Avia Rent a car
We must firmly correct several misleading statements from your review.
The insurance you purchased was with the booking agency, not with Avia. Third-party insurance does not remove the client’s obligation to leave a deposit on a valid credit card at the rental desk. This rule is clearly stated in the rental terms and is a standard practice in the international car rental industry. Our staff are obliged to inform clients about these limitations and to offer Avia’s own insurance products, which guarantee direct coverage and immediate assistance. Presenting these facts cannot be described as “scaremongering” but as ensuring that customers are fully aware of their responsibilities before taking the vehicle.
All additional fees you mentioned (cleaning, prepaid fuel, ferry usage) are transparently listed in the terms and conditions, which every client accepts before confirming a reservation. Suggesting otherwise is incorrect.
As for the tire pressure warning, all vehicles undergo safety checks before being released. In the peak of Croatian summer, due to extremely high ground temperatures, tire pressure sensors may activate even when tires are within normal range. This is a common and temporary technical alert, not a sign of negligence.
We regret that you were dissatisfied, but your review does not reflect the reality of the rental conditions, which were fully respected and applied according to law and industry standards. Avia has zero tolerance for misinformation and will always defend its staff and procedures when they are wrongly portrayed.
Avia team
Naciągacze z polityką wyłudzania dopłat lub niesprawne liczniki paliwa pozwalające na doliczanie kar.
These scammers are deliberately trying to extort extra fees or are offering cars with faulty or modified fuel meters.
I think they're either scammers or using cars with faulty or modified fuel meters.
Before returning the car to Pula airport, I filled up the tank at a station about 20 km away, until the fuel gun went out.
Unfortunately, for some unknown reason, the fuel gauge wasn't showing the maximum, and the range was still 450 km, which didn't increase after refueling. During the drive, the range gradually increased, and upon reaching the airport, it was exactly the same – 540 km – as when I picked up the car. The fuel gauge still wasn't showing the maximum, as it had been right after filling up.
The AVIA employee wanted to charge me a €45 fine. I was furious about the constant lack of a maximum fuel level indicator, but fortunately, I still had time before my flight.
I took the keys from them and drove to another station, 7 km away. I filled up with 3.6 liters of fuel, and it was pouring out of the filler neck.
When I arrived at the airport, the fuel gauge was still not at maximum, and the available range had dropped to 490 km, so I arrived at the airport anyway.
I asked how this was possible.
The explanation was unclear, and they wanted a receipt from me for filling up, about 5 euros for 3.6 liters, probably to hide evidence of tampering or the car's malfunction, so I didn't give it to them!
I emailed them asking for an explanation of how this was possible, but the reply was also off-topic, as was the current comment under my post.
Since they claim that "What matters is the gauge reading at return—nothing more.", why didn't the employee ask me again for a penalty for a low tank of fuel, since the odometer still didn't show maximum and the range had dropped by 50 km? I have photos of all the readings, and let them take me to court. I won't change my mind that they're either manipulating or offering cars with faulty odometers, as they suggest in their comment, which allows for unjustified fines to be added.
P.S.
Now I'll write, "Your accusations are false and unacceptable."
The drive to the refill station could have consumed about 1 liter of fuel because I wasn't driving calmly by then, so theoretically, there could have been about 1.6 liters less fuel at the time of returning the car than a full tank, after subtracting the fuel in the filler pipe.
But what guarantee do I have that there wasn't 2 liters less fuel in the tank when I picked up the car, since, as they themselves say, the fuel meter may be faulty. Why didn't the AVIA employee add another fine if the meter still didn't show the maximum?
They're right about one thing: "You were able to add 3.6 liters." This required numerous presses of the fuel pump, which refused to fill the filler neck all the way to the top. That would be consistent with 20 km from the first fill-up to full, and a very leisurely, legally compliant ride.
August 11, 2025
Unprompted review
Reply from Avia Rent a car
Your accusations are false and unacceptable.
Fuel policy: All rentals are on a full-to-full basis. The vehicle must be returned with the same fuel level as at pick-up. If the gauge does not show full after refueling, this is due to the vehicle manufacturer’s fuel sensor system, not manipulation by Avia.
Fuel consumption: Fuel is consumed depending on how and how much the car is driven. That explains the differences you noticed in the range indicator.
Receipt: The fuel receipt is irrelevant for us. What matters is the gauge reading at return — nothing more.
You were able to add 3.6 liters, which clearly proves the tank was not completely full at the time of return. Our staff acted correctly and in full compliance with the rental agreement.
We completely reject any mention of “fraud” or “tampering.” Such accusations are baseless and damaging.
— Avia team
Avoid!!
They were nice and efficient for the car pickup then came the return and first they tried to charge for a damage that was clearly existing. Luckily I had video proof. Then when I showed the proof the employee literally crawled under the front bumper of the car to find a scratch and said I don’t think you have this in your video so it’s new and chargeable. What a joke. There are plenty of fair and honest companies, this unfortunately is not one of them. Avoid!!
August 7, 2025
Unprompted review
Reply from Avia Rent a car
Your review is misleading and does not reflect the facts.
The damage in question was not some “hidden scratch” but clearly visible multiple deep black scratches on the silver car’s front upper and lower bumper. These are obvious and immediately noticeable damages, not something that requires “crawling under the car” to invent.
Our staff acted correctly and in line with the signed rental agreement: any damage not documented at pick-up is the renter’s responsibility at return. Suggesting otherwise and accusing us of dishonesty is false and damaging.
We stand by our procedures, which are transparent, industry-standard, and applied equally to all customers.
— Avia team
Do not rent from here
Edited with my responses to their response:
Do not rent from here. Worst place I have ever rented from. Rude. Unprofessional. Inefficient. Do not believe their response. I have rented from multiple places throughout EU and world and haven't had such an experience.
Worst of all likely scammy. If you end up using this add extra 2-3 hours for returning car. Upon returning they claimed there was a tiny scratch on rim of tire that was new. It was such a small scratch on tire that it would be impossible for me to say for sure whether real or not but we then had to stay an extra 1.5 hours to sort out paperwork. (Yes, I had the full insurance -to their point -unbeknownst to me, it was through the third online party that booked the car but it was definite the FULL insurance -so to say it was basic is a lie). They also claimed gas tank wasn’t full, had me personally go and fill more only to find gas meter was faulty.
*Their Gas meter was faulty - also weird that i had to personally go and fill it -
It is another complete lie to say that they gave me an option to pay to have them fill it as i would've done that just because I was so frustrated with process. They kept insisting that I personally had to go, wouldn't accept any alternative, were inexplicably rude about it and then had me return the receipts for some reason.
Thankfully we didn’t have a plane to make (bc our flight was cancelled ) but at an airport rental you really expect quick easy service. Made for a very stressful and unpleasant end of trip. Again, I have traveled a lot and dealt with a lot of car rentals. This was not a typical experience.
July 24, 2025
Unprompted review
Reply from Avia Rent a car
Your accusations are unfounded and misleading. You did not have full insurance with Avia, but only the basic package, which does not cover damage to wheels or rims. The damage identified was on an aluminium rim, which cannot be repaired but must be fully replaced — a cost clearly defined in the rental contract and standard across the industry. Our staff are obliged to record and charge for such damage, regardless of its size, in line with your signed agreement.
Regarding the fuel, the contract is clear: the vehicle must be returned with a full tank. If it is not, the renter has two options — either personally refill the tank or pay for the missing fuel together with the refueling service fee. This is standard practice in the car rental industry and not subject to discussion.
The additional time at return was required to complete mandatory paperwork under Croatian law and EU regulations whenever damage or discrepancies are identified. This protects both the renter and the company.
All procedures in your case were applied correctly, transparently, and in accordance with the law. To describe this as a “scam” is false and defamatory. Avia will always defend its reputation and staff against baseless accusations.
Avia team
Can not fault it
Can not fault it, car was great, service also. Easy and fast process. Returned car at 4 am and staff was there to check the car.
July 5, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your wonderful feedback! We’re happy to hear you enjoyed both the car and our service, and that the process was quick and easy — even with your early morning return. Our team is always ready to assist, no matter the hour.
We look forward to welcoming you again on your next trip!
Kind regards,
Avia team
Great car and great service
July 18, 2025
Unprompted review
Reply from Avia Rent a car
Thank you so much for your kind words!
We’re happy to hear you were satisfied with both the car and our service — that’s exactly what we aim for.
We look forward to seeing you again soon!
Avia team
Scam company
The Avia car hire at Pula is a thinly disguised scam. Our flight was delayed by 1.5 hours - they said as we were late and didn’t provide a flight number so the booking was cancelled. They could reactivate it but only if we paid for their ultra expensive insurance. We booked through Orbital and have checked thoroughly once home and there was no option to input the flight number. Why aren’t you asking orbital to include this if it is required? They did the same to someone else in our queue. In addition they were extremely rude. Thankfully we didn’t take them up on their scam and got another car through a different company. Worst car booking experience - do not use Avia
July 21, 2025
Unprompted review
Reply from Avia Rent a car
Your accusation of a “scam” is completely unfounded and unacceptable.
Let us be clear:
▶️ Your flight was delayed, and no flight number was provided — meaning we had no way of knowing your arrival time. As stated in our rental conditions (which you accepted), reservations without a valid flight number and no customer contact are considered no-shows after the grace period. This is industry-standard policy, not a “scam.”
▶️ You were offered the option to continue with the rental under clearly explained conditions, including full insurance, as no valid credit card was presented. This is standard procedure, especially for late arrivals without prior notice.
▶️ If your booking platform (Orbital) didn’t allow input of a flight number, that is between you and the platform. We are not responsible for missing fields on third-party websites — but we do clearly state the importance of this information in our terms, which were available to you before confirming the booking.
▶️ Claiming that we “do the same to everyone” is false and defamatory. We handle thousands of bookings fairly and professionally. The fact that you didn’t comply with the basic rental conditions is not our fault.
▶️ As for the accusation of rudeness — we take it seriously, but we also know our team remains calm and professional even when customers become aggressive due to frustration over their own oversight.
You chose not to proceed with the rental — that was your decision.
But calling us a scam because you didn’t read or follow the terms is irresponsible and misleading.
We stand fully behind our team, our process, and our transparency.
Avia team
Not a very welcoming attendant at the…
Not a very welcoming attendant at the desk, and a very picky one who handled the car. When we returned the car they tried to charge us for small scratches that had been on the car before we got it. They all had a very suspicious and unfriendly approach, like they wanted to create trouble for us… At pick-up we had to pay extra for the car to be cleaned - I have never experienced that before… Will not recommend Avia Dubrovnik to anyone - we will certainly not use them again.
July 19, 2025
Unprompted review
Reply from Avia Rent a car
We regret that you left with a negative impression, but we must clarify and correct several misleading claims made in your review.
▶️ First and foremost, upon arrival you were granted a complimentary upgrade of three vehicle categories, at no additional cost. This was not requested but offered as a gesture of goodwill — and unfortunately, it was not acknowledged in your feedback.
▶️ All vehicles are inspected and documented before pick-up, and customers are encouraged to review and confirm the vehicle’s condition before signing. Any scratches not marked at pick-up are checked upon return. We do not charge for minor cosmetic wear, but we are required to assess unreported damage — this is standard industry procedure, not a personal attack.
▶️ Regarding the cleaning policy: it is clearly stated in both the rental terms and on your voucher. The cleaning fee is not hidden, nor unusual — it applies only to specific booking types and is communicated transparently at pick-up.
▶️ As for staff conduct, we take all feedback seriously, but also stand behind our team. Unfounded claims of “suspicious” or “hostile” behavior are unfair and do not reflect the professionalism we expect from both sides of the counter.
You received a newer, higher-category vehicle than booked, and the service was provided in line with all confirmed terms.
Avia team
no more time
It seems to be not possible to trust people who give you the car or those who take the cars back again.
And I also got no answer yet to my mail. Not even a reaction.
July 5, 2025
Unprompted review
Easy pickup and drop off
July 28, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback — we’re glad to hear the pick-up and drop-off process was easy and smooth!
We appreciate you choosing Avia, and hope to see you again on your next trip.
Avia team
No hard insurance sell
No hard insurance sell. Good quality car although a bit smaller than I hoped.
July 17, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback — we're glad to hear you were satisfied with the quality of the car and appreciated that we don’t apply pressure when offering insurance options.
We understand the car may have been smaller than you expected. Please note that when booking a vehicle, you reserve a vehicle category, not a specific model, which is standard practice in the car rental industry. However, we always do our best to allocate the most suitable vehicle available within the reserved category.
Avia team
arrogant consultant, advice to do photo not only external but internal as well
getting a car consultant was very arrogant (the answers into questions was giving short and not explaining in good chape), advice to make a photo, then I return car they trayed to charge extra that inside car was not clean. photos, which I did taking a car helped me to prove that they gave it like it was returned. this was the first time when rental company was looking just to charge more. if it possible recommendation would be to chose another car rental company :(
July 28, 2025
Unprompted review
Reply from Avia Rent a car
Your review contains serious and inaccurate claims that must be corrected.
▶️ Our staff is not “arrogant” — they are trained to work under pressure, especially during peak season, and to clearly communicate rental terms and procedures. Short or direct answers do not mean bad service — especially when all necessary information is already outlined in the rental agreement, which you signed.
▶️ You were advised — correctly — to photograph the vehicle at pick-up. This is standard and recommended practice, not a warning of bad intent. Your own photos later proved useful, which only confirms that our staff acted transparently and in your interest.
▶️ As for the cleaning concern: the vehicle was checked as per standard return procedure. No cleaning fee was charged, because your documentation confirmed the vehicle was returned in the same condition it was delivered.
That’s evidence-based handling, not an attempt to “charge more.”
▶️ Accusing our company of trying to find excuses to overcharge is completely unfounded. No extra was billed. All actions taken were within the bounds of our written policy — which you accepted.
It’s unfortunate that you chose to interpret a professional and by-the-book process as suspicious. If anything, this situation shows that our team respects policy and that clear documentation protects everyone — including you.
Avia team
Just wanted to say thank you for the…
Just wanted to say thank you for the fantastic customer service. From pick up to return everything went smoothly and quickly.
Thank you
July 27, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your wonderful feedback!
We're thrilled to hear that everything went smoothly from pick-up to return and that you were happy with the customer service. We truly appreciate your kind words and hope to see you again on your next trip.
Avia team
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