Positives: The Car was clean and properly maintained. No issues. Price was reasonable and competitive. Negatives: The agent was particularly aggressive in their 'upsell' pitch when I picked up t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I was force to pay a full insurance (more expensive than the car itself) because my bank card was a "debit card" and not a "credit card" and the guarantee could not be "paied" with this kind of c... See more
Company replied
If the deposit is only blocked (ie not withdrawn) like other car rental companies, then I have no concern (was not that clearly explained by Split agency). I'll update my rate once this is confirmed... See more
Company replied
No one present when we arrived at check in desk at Pula. Had to go outside to find someone. The agent who checked us in (Anja) was abrasive and obviously on a hard sell. He tried to tell me the a... See more
Company replied
Company details
Written by the company
We are Croatian company founded in 2006. Our vehicle fleet is new, consisted of many models. Our professional team will welcome you at any of our office all over Croatia and provide top quality service.Visit us at www.avia-rentacar.hr and find that we do better !
Contact info
Ulica Narodnog lista 2, 23000, Zadar, Croatia
- +385952125790
- info@avia-rentacar.hr
- avia-rentacar.hr
3.0
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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need to clean
Expected to clean the car inside and outside after the rental. Never experienced that before..
Car fully functioning and according to expectations, although it had a lot of estethic damages from the past (which didn't matter to us)
July 19, 2025
Unprompted review
Reply from Avia Rent a car
The Clean to Clean policy, clearly stated in the voucher you received before pick-up, requires that the vehicle be returned in a condition ready to be rented to the next customer, both inside and outside. For customers who prefer not to clean the car themselves, an optional cleaning service is always available at pick-up.
We are glad to hear that the car functioned perfectly and met your expectations.
Avia Team
Helpful staff and straightforward
Helpful staff, efficient and good quality vehicle for a rental.
Added: Not sure why their reply mentions the clean to clean. I paid up front for them to do it on return which was worth it.
July 13, 2025
Unprompted review
Reply from Avia Rent a car
The Clean to Clean policy, clearly stated in the voucher you received before pick-up, requires that the vehicle be returned in a condition ready to be rented to the next customer, both inside and outside. For customers who prefer not to clean the car themselves, an optional cleaning service is always available at pick-up.
We are glad to hear that the car functioned perfectly and met your expectations.
Avia Team
Yes i should be Honest but also your…
Yes i should be Honest but also your company should be honest when your staff force us to pay the insurance deposit upon arrival on the grounds just because our French bank cards are marked 'debit'. All French bank cards are debit cards, and we have travelled to many countries in Europe (Spain, Portugal, Italy, Switzerland, Belgium, Germany...) where our cards were accepted without any issue — except with you. This is simply not fair on your part.
July 11, 2025
Unprompted review
Reply from Avia Rent a car
We would like to firmly clarify the following:
The card you presented was a debit card, not a credit card, and therefore could not be used for the mandatory security deposit, as clearly stated in the voucher you received before pick-up and explained again by our staff during the vehicle handover.
While we understand that in some countries debit cards may be accepted for deposits, our policy strictly follows international banking standards for pre-authorization. Many cards issued in France, even if widely used elsewhere, are processed as debit cards and therefore cannot be accepted for deposit purposes.
In such cases, the only alternative is full coverage insurance, applied equally to all customers and strictly in line with the agreed Terms & Conditions.
Avia Team
Pfofessional and no drama
I hire cars on a very regular basis and I have never used this company before so I was a little bit apprehensive but no need the staff were very professional and its the only one where I received an email within a couple of hours confirming the car was returned in good condition.
I didn't get the car I hoped for VW T Cross but a smaller Jeep but it wasn't really a problem.
I fully checked the car and took photos of any problems just in case of any problems on return but the return was easy quick and no problems
June 29, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind feedback. We are pleased to hear that you found our staff professional and appreciated the quick confirmation email regarding the car’s return condition.
Please note that all reservations are made by vehicle group, not by specific model, as stated in the Terms & Conditions, which is why a different but equivalent vehicle was provided.
We are glad that the return process was smooth and without any issues, and we look forward to welcoming you again.
Avia Team
Dubrovnik rental
I recommend this company. We got an almost new car. Good customer service.
July 7, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your recommendation! We are glad to hear that you were satisfied with our customer service and that you received an almost new car. We look forward to welcoming you again in the future.
Avia Team
Very disappointing experience – hidden fees and shady payment practices
I had a very frustrating experience with Avia and will not be using them again. When booking the car, I was not made aware that I would be forced to purchase extra services. They added additional fees and services at pickup that I had no option to decline. In particular, I was told I could not use my Bank Norwegian credit card to pay – which is bizarre, considering that i have used this card all around the world (hotels, restaurants, car rentals eg)
This was a big problem for me because my Bank Norwegian card includes personal car rental insurance. Since Avia refused to accept it, I was forced to use another card, and therefore had to purchase their insurance at a cost of €300. Completely unnecessary and frankly felt like a scam.
I checked with multiple other car rental companies at the airport, and none of them had this restriction on credit cards. Why Avia chooses to operate this way is beyond me – but it certainly feels like they’re trying to squeeze extra money out of customers by limiting payment options.
Avoid Avia if you don’t want to be surprised by hidden costs and unfair policies.
July 23, 2025
Unprompted review
Reply from Avia Rent a car
We would like to firmly clarify the following:
Virtual cards and cards issued by online virtual banks are not accepted, as clearly stated in the voucher you received before pick-up. The card you presented could not be accepted for the mandatory security deposit because it does not meet the requirements for pre-authorization under international banking standards.
You did not accept the full coverage insurance option, which is the only alternative to renting a vehicle without a deposit, and instead requested to cancel the reservation, which was processed in line with the agreed Terms & Conditions.
All procedures and rules are applied transparently and equally to all customers.
Avia Team
A mixed experience.
No one present when we arrived at check in desk at Pula. Had to go outside to find someone. The agent who checked us in (Anja) was abrasive and obviously on a hard sell. He tried to tell me the additional insurance I purchased prior to arrival was useless and that I should take Avia's at 430 euros ! This was not only untrue but bad practice trying to take advantage of tired travellers.
We finally got the key only to be sent out to the car park with no instructions as to where the car would be ! We did find another Avia employee (Tarik) who was most friendly and helpful.
On return, fortunately it was Tarik who checked the car in. He surveyed the car thoroughly and was able to reassure us that all was well.
The car was nearly new and Tarik was both friendly and professional. A very good experience was spoiled by the hard sell and lack of help when we first arrived.
Please just add the 12 euros to your hire cost and not trouble tourists on holiday with washing cars !
July 19, 2025
Unprompted review
Reply from Avia Rent a car
We would like to clarify the following:
Avia Rent a Car does not determine what booking agencies include in the rental price and what is charged additionally. However, all conditions, including optional insurance and the Clean to Clean policy, were clearly stated in the voucher you received before pick-up.
Furthermore, no flight number was provided in your reservation, which may have contributed to the delay in meeting you immediately at the desk upon arrival.
We are pleased to hear that you were satisfied with the vehicle and with the assistance provided by our colleague Tarik, and we appreciate your feedback. All procedures and charges were applied strictly in line with the agreed Terms & Conditions.
Avia Team
YesGreat cars and value – but annoying insurance pressure
Yes, the cars were new and in great condition – everything looked good. The price was also excellent, very good value for money. It’s a bit off-site from the airport, but we managed just fine even with two small children and three suitcases.
The only negative part: the insurance discussion. Even though we clearly didn’t need one and already had private coverage, the staff kept trying to convince us for 4–5 minutes, making us feel bad. That pressure was really unnecessary and unpleasant.
Other than that, great experience overall. The return process was easy with the self-service setup.
July 23, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback. We are glad to hear that you were satisfied with the car’s condition, the value for money, and the smooth return process.
However, we would like to clarify that all insurance options and conditions are clearly stated in the voucher you received before pick-up and are explained again by our staff during the handover. All details are thoroughly explained to every customer to avoid any misunderstanding, and customers are always free to decline additional insurance if they already have valid private coverage.
We are pleased that, overall, you had a great experience and hope to welcome you again.
Avia Team
Our car key was stolen. It wasn't our fault, and Avia charged us €400.
July 19, 2025
Unprompted review
Reply from Avia Rent a car
According to the Terms & Conditions, clearly stated in the voucher you received before pick-up and in the rental agreement you signed, as well as explained by our staff during the vehicle handover, the loss or damage of the vehicle key is not covered by any insurance option.
The charge of €400 was applied strictly in line with the official price list and contractual obligations, as the key had to be replaced and reprogrammed for security reasons.
All procedures and charges are applied transparently and equally to all customers.
Avia Team
Good service and helpful
Good service and helpful - especially when the key for the car stopped working, we got a quick response and help to get our car started. There is a short walk (5 mins) from Split airport to pick up the car, which was fine, but would be more challenging for those with limited mobility.
July 18, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind feedback. We are glad to hear that you were satisfied with our service and that our team responded quickly and efficiently when you had an issue with the car key.
Regarding the short walk from Split Airport to the pick-up location, please note that we have no influence over the designated airport parking locations, as they are determined by airport authorities.
We look forward to welcoming you again in the future.
Avia Team
Good service
July 20, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback! We are happy to hear you were satisfied with our service and we look forward to welcoming you again.
Avia Team
Caution being withdrawn then reimbursed…
If the deposit is only blocked (ie not withdrawn) like other car rental companies, then I have no concern (was not that clearly explained by Split agency). I'll update my rate once this is confirmed.
thank you
July 16, 2025
Unprompted review
Reply from Avia Rent a car
We would like to clarify that the security deposit pre-authorization is a standard procedure in the car rental industry and is clearly stated in the Terms & Conditions and on the voucher you received before pick-up. The deposit is only blocked, not charged, and is automatically released by the bank within the standard processing time after the vehicle is returned in the same condition.
All procedures are applied transparently and equally to all customers.
Avia Team
I had to pay full insurance the price…
I had to pay full insurance the price of the rent because my credit card with a debit.
Leaving the car they are checking each milimeters of the cars. DO NOT RENT AT AVIA !!
July 2, 2025
Unprompted review
Reply from Avia Rent a car
The card you presented was a debit card, and as clearly stated in the Terms & Conditions and on the voucher you received before pick-up, only a valid credit card in the main driver’s name can be used for the mandatory security deposit. In the absence of a valid credit card, the only alternative is full coverage insurance, which was correctly applied in accordance with the agreed rental conditions.
Regarding the vehicle return, a detailed inspection is standard procedure and is carried out equally for all customers to ensure the car is returned in the same condition as provided.
All procedures and charges were applied strictly in line with the Terms & Conditions.
Avia Team
Simple and Quick!
Simple and Quick!
Check in and return process is quick and simple.
I got a almost brand-new car, a red Peugeot. I had no problem in traveling European countries since the desk provided detailed information for traveling and maintaining car.
July 6, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your positive feedback! We are pleased to hear that the check-in and return process was quick and simple, and that you enjoyed driving an almost brand-new Peugeot. We are also glad that our team provided you with all the necessary information for traveling across European countries.
We appreciate your kind words and look forward to welcoming you again!
Avia Team
Great stuff
Great stuff , good car....
I'm sure that I vill use your's service again.
July 19, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind words! We’re happy to hear you were satisfied with both our service and the car. We’ll be glad to welcome you again on your next trip!
Avia Team
Great but not flawless
Have used Avia for car rental twice and both times went smooth. However, there are some minor things that could be improved like the proper instruction/information that a credit card (not debit) is required. Also, we had to pay a significant fee for parking the car at a different place than the pickup location and a fee for cleaning of the car even though that was not made clear in the contract nor by the staff when we picked up the car. Overall though a good experience.
July 19, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback and for choosing Avia Rent a Car again. We are glad to hear that overall you had a good experience.
However, we would like to clarify that all conditions, including the requirement for a credit card (not a debit card) for the deposit, the one-way parking/drop-off fee, and the Clean to Clean policy, are clearly stated in the Terms & Conditions and on the voucher you received from the booking agency before pick-up. By completing the booking, these terms were accepted.
The Clean to Clean policy requires vehicles to be returned in a condition ready to be rented to the next customer, and the cleaning fee applies only if this condition is not met.
We appreciate your comments and will continue to work on improving our services, but all procedures are applied strictly according to the agreed conditions.
Avia Team
ABSOLUTELY HORRENDOUS
The first car had a system fault so had to be returned and swapped . The second car was hit by another driver who claimed repsonsibility, gave all insurance details , reports and pictures to you and your agent told me all would be fine . When I returned the vehicle you charged me regardless the full 1100 euro even though your had everything to show the vehicle would be repaired by the other parties insurance - additionallly the agent MARCO was officious , uncommunicative and frankly useless in taking over one hour to try to process my payment which he was incapable of doing - so much so another colleague stepped in after one hour and ten minutes and processed the payment in two minutes. He knew what he was doing but was every bit as unfriendly - so now I am 1100 euro worse off even though Avia will have the car repaired in full ON THE OTHER DRIVERS INSURANCE and I now have to claim a refund - Absolutely shocking service on every level and your staff are the most unpleasant I have ever had the misfortune to deal with . it did not go unnoticed that another family were being dealt with also terribly by MARCO when we arrived and I then had the misfortune to encounter him when he finished offending them.
July 19, 2025
Unprompted review
Reply from Avia Rent a car
We would like to firmly and clearly state the following:
At the time of pick-up, you accepted the basic insurance with a franchise/excess, as stated in the signed rental agreement. Under these Terms & Conditions, the Lessee is fully responsible for the vehicle up to the agreed franchise amount, regardless of fault.
The damage was charged strictly and correctly in line with the accepted insurance conditions. There is a standard repair procedure that must be followed, and during this period the vehicle is out of service, which is precisely why these contractual obligations exist and are applied without exception.
All conditions, including your financial responsibility under the accepted insurance, were clearly stated in the voucher you received from the booking agency before pick-up and were additionally explained to you by our staff during the vehicle handover. Our employees are trained professionals who strictly follow company procedures and apply the same rules to all customers without exception.
Avia Team
Insurance issues
I felt tricked after we had to pay a lot more for the insurance of two drivers. Carjet told us we could have an aditional driver for 45€. In the end we had to pay around 200€ for both drivers. We've been told that would be the only way to insure both drivers. Who could be happy with that after carjet advertised the 45€ per person deal?
July 13, 2025
Unprompted review
Run away! Never again such a bad experience
The car was nice, clean and worked fine. But the experience at the counter was terrible. We paid more than 50% more than what was initially booked because of “options” that weren’t clearly announced or accessible to choose when we booked.
12€ for cleaning the car (never seen this before!!)
50€ to have the right to embark the car on a ferry, in the same country (???)
50€ for out of hours pickup (we arrive at 20:50 and left at 21:07, they charged us 50€ because we picked up the car after 21:00!!!)
All in one, we felt crooked by Avia rental cars and we won’t ever rent a car with them again as well as we will strongly advise others to avoid them too.
EDIT: @Avia thanks for your comments through which you acknowledge that you obviously don't care about your customers. If I read carefully your comment it's all my fault and you behave. :-D
Now let me clarify that I read in and out again my voucher (obtained through Discoverscar.com) there is 0 mention of all the additional costs mentioned above!! It is nowhere written, not even in small. I call that NO TRANSPARENCY or if you prefer the word SCAM!
Additionnally I present myself before 9pm at your counter. If your employee wasn't fast enough to complete an already paid booking in 10min I don't understand why I should be charged for that. She was probably asked to be slow to exceed the time and charge 50€ for 7min!!
Your company is dishonest and that should be raised to all future potential clients.
July 6, 2025
Unprompted review
Reply from Avia Rent a car
We would like to firmly clarify the following:
All conditions and potential additional charges were clearly stated in the voucher you received from the booking agency prior to pick-up and were additionally explained by our staff during the vehicle handover. By completing the booking and signing the rental agreement, these terms were accepted.
The Clean to Clean policy requires that the vehicle be returned in a condition ready to be rented to the next customer. The cleaning fee of €12 applies only when this condition is not met and is standard practice stated in the Terms & Conditions.
The ferry fee (€50) is mandatory as it covers additional administrative and insurance requirements when the vehicle is taken on a ferry, even within the same country.
The out-of-hours fee (€50) applies strictly as stated in the Terms & Conditions – any pick-up after 21:00 is subject to this fee. In your case, as the vehicle was collected at 21:07, the charge was correctly applied.
All procedures and charges were applied strictly in accordance with the agreed Terms & Conditions, equally for all customers.
Avia Team
Very happy with the service given
Very happy with the service given, easy pick up without being oversold on the extras. Easy drop off, with no issues. I would use again.
July 12, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind words! We are pleased to hear that you were happy with our service, and that both pick-up and drop-off were smooth and straightforward. We truly appreciate your trust and look forward to welcoming you again in the future.
Avia Team
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