avionexpress.aero Reviews 75

Avion Express Malta are running Gatwick to Girona flights for TUI...the planes have the TUI logo but are plain white.

Both flights were on very old not well maintained A320's that were noisy, rattly, seats falling apart and some of the smallest legroom I've experienced.

Last flight with TUI before this was on one of their actual airline 787's....a totally different experience.

We bought a holiday from British Airways to Rhodes, flying Club Europe with BA and staying at a luxury hotel. Hotel was great. BA did not fulfil its legal obligations in any way. It subcontracted out the flights to this Lithuanian company, presumably skimmed off a profit and said 'get on with it'. I echo the words of others; Avion Express has NO Club/Business Class seats, they are all economy with tiny amounts of leg room. The staff are inexperienced, the food was overcooked, the toilet at the front was 'out of order', the toilet at the back had the paper towel disposal taped up. The service level was shocking, two young people who have clearly never served customers in Business Class in their lives. Totally untrained, customers having to wave at them to get a coffee. It was the most god-awful 4hr flight I've ever experienced. As the tray doesn't fit the tray table, red wine spilled on my trousers. No duty free. Staff that struggle to speak and understand English. I could write pages on it but I'm sure you get the drift. Do NOT under any circumstances fly with this company.

As a technician left the aircraft, I heard him say to the staff, 'this is unacceptable, if you fly this plane like this, it's down to you, but I've got better things to do with my time'. That was technician as he left the plane, prior to take off.

Our BA Club Europe flight to Lanzarote was replaced with an Avion Express flight - by BA. We were reassured by BA that we would have the same experience. Absolutely not true! Aircraft are old, tiny leg space, food overcooked, staff out of their depth.

The most worrying thing was the dirty state of the aircraft. When I put my table down for my meal the table hadn’t been wiped - still full of food & wine stains from previous passengers. The seat pocket / seat back were also dirty. I showed the flight attendant who was apologetic but he said they are not given sufficient cleaning time on the ground.

Definitely not what I paid for!

Absolute rubbish!!!
We were club class and the crew were out of their depth
Food overcooked leg room not right
Ba trays don’t fit resulting in food spillage
I am appalled by ba doing this
As a silver member I will never travel on avion again or until ba gaurentee a ba proper flight
There was a ba flight rep on board and she could not beleive what she was witnessing
Nearly a mutiny !!!!

We recently had an Easyjet flight fulfilled by Avion Express and it was the most uncomfortable flight of my life. The seats are TINY and legroom non existent. If you thought the likes of RyanAir/Easyjet were uncomfortable, think again. I am 5ft4in tall and barely fit my knees in. The seats don't even have seat pockets to put things in. Everything was so rickety and creaky. Horrendous.